Rated 4.0 out of 5 by 424
Rated 2.0 out of 5.0 by Van19 OK but.........
Stayed at the Crowne Plaza Niagra Falls as part of a big tour of Ontario. The front desk staff are OK but some don't have a good grip of English and were difficult to understand, I am English.
The bedroom was very tired and the aircon unit was from Noahs Ark and very noisy. Great view although had a kitchen fan outside the window.
Tea and coffee facilities don't compare well with IHG hotels in UK.
Bed was fine and good pillows. Carpets tired and drapes also. Spotlessly clean and loads of towels.
Okay stay but............
October 4, 2014
Rated 5.0 out of 5.0 by mshern Celebration of a Birthday & Birthday girl & families first time in Niagara
I have been an IHG member for over 12 years and I have had great service 9/10 places I have stayed in.
BUT this one was the most memorable stay, Thank you Samantha!!
My friend was celebrating her 34+ birthday with her children and has never been to Niagara, this was my gift to her. Our room was breathtaking over looking the falls with a balcony. I am a regular at Niagara but have never stayed at the Crowne plaza because I usually stay in the new area Fallsview.
I will be returning to Niagara soon but will be staying at the Crowne Plaza and Clifton hill area. It has been and still is a place were you can enjoy with family & friends and walking distance to the falls.
Thank you Samatha & Celeste.
October 1, 2014
Rated 5.0 out of 5.0 by Impressedbycrownektown Exceeded my expectations.
Everything from Desk to valet was amazing. Walking through the door I thought without a reservation 'I thought I won't be able to afford this place" but why not. Girl at desk went above and beyond and gave us a beautiful room in my price range and we could look out at the falls. Room was beautiful, clean and so relaxing. Perfect.She answered questions I never even thought to ask.So helpful. We were towing our bike on a trailer and they easily accommodated with convenient safe parking. The valet even help us get the bike off and on the trailer. I was impressed.
I have to admit our luck with customer service these days has not been good but when we came here I just kept thinking we'll find something unsatisfying but didn't happen. Everything and anything we needed or questions we had were immediately addressed.
Highly recommend this hotel. Perfect.
September 30, 2014
Rated 4.0 out of 5.0 by Corran Great location
As the name implies. it has superb views of the water falls and is in easy walking distance of the attractions.
It is an older building with lots of history and character. It was like staying in a film set.
However, we only used the hotel for breakfast as the price of eating at their restaurant was very expensive compared to outside venues (of which there are plenty).
September 28, 2014
Rated 5.0 out of 5.0 Great View
Definitely Recommend the top floor rooms for the best view of the falls. Parking stinks where you are paying 20 bucks a night shared with the casino cars but overall I would definitely recommend this hotel. Staff is very pleasant and attentive towards all of their guests.
September 27, 2014
Rated 1.0 out of 5.0 by MP550 Letting the Standard Down
The hotel is marketed as a 'vintage property' from our experience read small rooms, noisy pipe work and poor upkeep. As an example, the main door lock area was damaged and appeared to being held together by the paintwork. Similarly, the interior door to the closet had a 2-3cm gap between the wood and plasterwork.
On arrival the resort fee was unexplained and my confirmation clearly did not include or mention this. I am fortunate that Wifi is included as a Gold IHG Rewards member but we were completely unaware of the WeGo shuttle.
The reception staff were barely able to communicate in English, beyond the standard 'script' of check in and unable to advise on a possible wine tour. This extended to the concierge similarly lacking knowledge and tried to sell a wine package for hotel room!
It was staggering that the pool was un-available until 9am, in a leisure/tourist hotel.
The gym equipment was crammed into a small space and did not appear to be well maintained. There was a missing 'pin' which prevented use of two pieces of equipment.
As to the basic standard of the room itself, they were quite small, especially compared to previous Crowne Plaza's and lacked the basic amenity, in all previous properties, of a fridge and personal safe.
Whilst made aware at the time of booking the parking fee is considered to be very expensive and arguably should be free for hotel guests, our Canadian friends were shocked that we paying!
In short the property is severely damaging the Crowne Plaza brand and is significantly poor value for money. I have certainly stayed in better IHG properties including the lower Holiday Inn brand.
I would even go as far as to, based on our friends experience to consider switching allegiance.
It is only your location that is a saving grace for this property.
All these points have been raised with the Guest Services Manager,20/9, without reply
September 27, 2014
Rated 4.0 out of 5.0 by electrospec Pricey for what you get.
Gorgeous hotel, but a bit tired in some areas. The dirty, foggy windows were a disappointment, since we paid a premium for a hotel with a falls view. The room was too small to be honestly billed as a "suite." Overall pretty good, but overpriced.
September 26, 2014
Rated 5.0 out of 5.0 by blinky1 Fantastic property, great value, terrific staff above and beyond
My mother and I attended a wedding in Hamilton and did not want to stay in Hamilton so drove the extra 45 minutes to Niagara Falls. We did not arrive until 9:00 pm and the room was held for us and it was welcoming after such a long day with a drive from Windsor and a wedding in Hamilton.
The location, the room, the staff and the service was above and beyond what I had expected.
Thank you so much for making my 89 year old mother very comfortable.
September 26, 2014
Rated 4.0 out of 5.0 by sammy9999 great view
Great view and good location. It was very easy to walk everywhere from the casino to downtown. The desk should be on the main floor. Parking to.unload was difficult.
September 26, 2014
Rated 3.0 out of 5.0 by yufen Charming Older Hotel
I know the Hotel is older, but the elevator that goes from 9th floor to 11th and 12th floor is pretty scary, and some update is needed. Otherwise, I would not complain too much about the hotel itself. I think the area that has room for improvement is customer service. I had to stand in the front desk area and wait for two staff members to finish their conversation before being helped. When we walked around in the Hotel and met Hotel personnel, they did not smile and seemed to be uninterested in helping us. Supplies in the room like coffee pouches and water bottles were not replenished.
September 26, 2014
Rated 5.0 out of 5.0 by Cardinal2014 Room with a view.
We had a great view of both of the falls and the view was spectacular. The hotel is located away from the arcade atmosphere, but near enough that those activities are easily available if desired. Don't expect a thoroughly modern hotel if you stay here, but a historic hotel in a great location. We were very pleased.
September 24, 2014
Rated 5.0 out of 5.0 by Ella7 Great location and comfortable bed
Very comfortable bed. Quiet room overlooking the falls. Nicely decorated. Good shower. Staff were knowledgeable and helpful. Would choose this hotel again.
September 24, 2014
Rated 4.0 out of 5.0 by The Bells Anniversary at crown
We had our anniversary at the crown, and everything was good. Nice atmosphere , rooms were nice, and excellent view from our room. Our reception party was there , and our honeymoon. All experiences have been very good so far.
September 23, 2014
Rated 5.0 out of 5.0 by GeoffUK Excellent hotel and Location
We stayed here as a 1 night stop over whilst touring around Lake Ontario. Staff were very friendly and helpful, room with balcony was excellent for viewing both American and Horseshoe falls. did not use any of the dining, bar or sports faciloities as we had a lot to do outside given our limited stay.
will definitely be returning again as long as we can get the room and price we want for our dates
September 22, 2014
Rated 5.0 out of 5.0 by NiagaraFan1 Fantastic visit!
We checked in and because we were IHG Reward Club members we received an upgrade to a king size room with a balcony and a complimentary bottle of wine. The room was clean, smelled so fresh, and the view from the balcony was the best ever! We ordered breakfast the next morning and had the double pleasure of good food to eat and the beautiful falls to watch while we ate. The service was excellent, everyone was very friendly and happy to help us and answer any questions we had. We are looking forward to returning to the Falls again and we will be staying at the Crowne Plaza every time we do.
September 21, 2014
Rated 2.0 out of 5.0 by ElaZ Up-Grade: Really?
If offered a room with a balcony avoid it at all costs. While the view is wonderful, it is not enough to contend with the disgusting smell wafting up from the kitchens of grease cooking in the early hours of the morning. Make sure that the room is not a closet! We were faced with:
1: A. King size bed - though comfortable- stuffed into a space that was only adequate for a single bed
2:A closet that you could only open one door, because the other door was blocked by a "table/desk" which had the television on it.
3: A bathroom with small single stand sink unit, with no place for even 1 person to put toiletries on.
4: A shallow bathtub and inadequate shower attachment.
5. Absolutely NO room to open more then 1 suitcase
6: A wonderful view from the balcony totally unusable because of people smoking within feet from the co-joined balcony.
This was advertised as an Ultimate Couples Package. Thank goodness happy couples do not rely on expectations from third parties.
While the staff in the restaurant were excellent, and the staff in general very pleasant. Please do yourself a favor double check your room first before unpacking.
Dollar for dollar this is a very poor choice of hotel to stay in.
September 19, 2014
Rated 4.0 out of 5.0 by Jenny905 Amazing Guest Services!!
Hotel is very charming and located in a great area with many things to do without having to venture outdoors in less than stellar weather. We did run into a few problems but the Guest Service Staff were amazing and up to the task.
I must also add that the bed was so comfortable I slept almost as well as I would have at home!! Which is huge for me!!!
September 18, 2014
Rated 5.0 out of 5.0 by art72 An Exemplary Hotel
The location of the hotel is in our opinion, the best in Niagara Falls. It is positioned along side the gorge immediately prior to the Falls Park. As a result, the views over both the American and Horse shoe falls are spectacular. The staff are extremely cordial and very efficient. Check in was completed expeditiously and as IHG platinum members we were provided with a bottle of wine and bottled water. The rooms were a delight and the 10th floor restaurant provided excellent cuisine. A great hotel to stay in.
September 18, 2014
Rated 1.0 out of 5.0 by disappointed in hamilton, Disappointed
good food in dining area - great chef and service
service was excellent
room quality and noise was awful - could literally hear conversations next door
smell of the room was not pleasant
cleanliness was good
small room - no bar fridge
September 16, 2014
Rated 5.0 out of 5.0 by Tbay1961 Great hotel and Great Staff
We spent the past weekend at the hotel for our friends 50th birthday party.
You could not ask for any better location, service or rooms.
You can walk to all the main attractions and the falls view is spectacular.
Highly recommend this hotel.
September 15, 2014
Rated 2.0 out of 5.0 by Richyuk In need of renovation
Pity that a hotel in such a prime location has been allowed to fall so far behind the times in terms of appearance and standard of furnishing. Check in staff had difficulty communicating in English and failed to follow-up on promises made.
September 15, 2014
Rated 3.0 out of 5.0 by Dannoyyz Falls View
Front desk check-in was poor, tried to obtain a early check-in being a Platimum member, however it was not granted.
Front desk staff took my mobile number and promised to call as soon as room was ready, however the call was never made.
I returned at 5pm to get my key and was upgraded to a Falls view room.
The rooms are dated and could use a little TLC, but the view and balcony made up for it.
Our group dined at the Rainbow room on the 10th floor, this was by far the best expirence of our journey. Hats off to Matt (our server) for his profestonal service and his attention to detail.
The view from this restaurant was also breathtaking.
September 13, 2014
Rated 5.0 out of 5.0 by Tolab Great location
near the falls and other attractions
shopping near by
only issue was I keft hitting my head on the hanging lamp in the middle of the room
September 12, 2014
Rated 4.0 out of 5.0 by relieved guest Excellent service!
I have to say that I was initially a bit disappointed mainly because I thought the lobby was beautiful but the room itself was just 'eh. Especially because I paid for a room with a deluxe view of the falls meaning there was supposed to be a spectacular view of both the American and Canadian falls. There was a view if you stood right up to the window and with the way the room was arranged the table with chairs were not near the window so there was no way to sit, relax, and enjoy the view. However, we were not in our room a great deal and the hotel was conveniently located to all of the major attractions including an indoor walkway to the water park. The thing that impressed me most, however, was the service. Several hours after we checked out my husband realized he left is Rolex in the dresser drawer. My husband immediately went back to the hotel and it was turned in by the housekeeper wrapped in an undershirt my husband also left behind. I am so grateful to the staff for their honesty!
September 10, 2014
Rated 4.0 out of 5.0 by Masheeen Excellent Location!
A lot of reviews have mentioned that the room(s) are small. My first thought is, how much time are you really planning on spending in a hotel room, when you're at Niagara Falls and there is so much to do and see! It wasn't a huge room, but we had a 12th floor king room, with a beautiful view of the falls. Was great to see them lit up at night, and the sunrise on them was amazing as well.
The only thing that we didn't really care for in the hotel, was the 'private' elevator from the 9th to the 12th floor. This was a pretty old style elevator. You could tell it has been maintained, but it stopped fairly abruptly. I didn't mind and thought it fun, but my fiancee was a little freaked out every time we rode in it. I'd suggest, if it's even possible, seeing if the elevator brakes could be adjusted to not be so harsh when it reaches its intended floor.
The bed was comfortable. The room was plenty big enough for what a room is needed for. I totally recommend this hotel for anyone looking for a place in Niagara Falls. You can't beat the location!
September 10, 2014
Rated 5.0 out of 5.0 by Vera 1930 Cleaniness was important to us.
The cute oriental girl at check in could not have been more helpful. She even made dinner arrangements in the Rainbow Room for us. Unfortunately my strip loin steak there was VERY tough and inedible. However, I was supplied with a very good substitute. My husband had finished his meal, and had to wait until my dinner came. Dinner prices were extremely high. We would not go back there for a dinner. In previous years we had a beautiful prime rib dinner at a much less expensive rate.
September 9, 2014
Rated 5.0 out of 5.0 by norsl great sray
Good service and a great place to stay. You will enjoycthisnplace also.
September 8, 2014
Rated 4.0 out of 5.0 by furknee Freindly knowledgeable staff, comfortable stayd
The staff here were very friendly and knowledgeable in the areas amenities.
the room was comfortable and clean although a little small and out-dated (but it is an older historical hotel)
Great view of the falls/river and border bridge and easy access to many amenities.
Kids loved the ease to the waterpark and other close entertainment venues
September 7, 2014
Rated 5.0 out of 5.0 by johnthescouser great room great view!
Arrived late and got a very pleasant surprise we had been upgraded to the 11th floor exec suite.Magnificent room with fantastic view of the falls and the icing on the cake a complimentary bottle of wine which we enjoyed whilst watching the fireworks on the balcony. Thank you Crowne Plaza - we will be back!
Jackie and John - Windsor.
September 5, 2014
Rated 2.0 out of 5.0 by Maldita Bad view
I was very disappointed! We really had a great view-- a parking lot! I tried to move to a different room but since I booked at Expedia, they cant move me. The room is very small and we're suppose to have a king bed but what we had was two twin beds joined together. I wouldn't recommend this hotel.
September 4, 2014