Rated 4.3 out of 5 by 184
Rated 3.0 out of 5.0 by GTA87 Spacious room/ but too expensive
I have stayed at several HI Express hotels. This was not the best... I booked a room that was described in the listing as having 3 beds (2 queens and a pull-out sofa) but upon arrival, only two were in the room and while the room itself looked clean, it had a horrible odor (most likely pet odor since they accepted pets (I know this since the canine in the next room liked to bark at night). Thankfully the window opened and we were able to air out the room to make it better. Room rates were ridiculous considering there was nothing special happening other than it was Labor Day weekend. It was not a good value at all from that standpoint. Breakfast was ok, pretty standard fare, no waffle maker??!?? and the "eggs" were awful. ON a positive note, the beds were comfortable so we were well rested during our stay. Location was ez to get to but not in the tourist district of Niagara so I am truly puzzled at how they can justify the charges. We only slept at the hotel so have no comment on any of the "amenities", however I can say the staff from housekeeping to the front desk to the breakfast area were very kind and helpful. I would only recommend this hotel during NON-Holiday weekends as the RATES are a fraction of what we ended up paying.
September 5, 2014
Rated 4.0 out of 5.0 by Steve from Pickering Great Hotel but the bed was not very good
Hotel was perfect in all aspects except for the following. The beds did not offer the proper support. We stayed two nights and each morning everyone woke up with a bad back, and the pillows were very soft. But the room was great (large, very clean, nice bathroom). The breakfast was good, remember it's free. The scrambled eggs were terrible, no taste. Bacon, pastries, cereal, drinks were perfect. Wish they had Raison Bran cereal. I would stay here again but ask for more pillows and I would make sure the mattress was more firm. I do like this Holiday Inn all things being considered. It rates excellent in everything else.
September 4, 2014
Rated 4.0 out of 5.0 by Lemuel1111 Poor floor and wall construction
Poor floor, wall and ceiling construction allowed noise from guests in abutting rooms to be very loud in our room. It certainly was not worth 35,000 points per night to stay at this property. Very disappointed.
September 4, 2014