Rated 5.0 out of 5.0 by Carren Friendly staff & room comfortable
We were welcomed and we found our room great. We also were impressed with the friendliness of the staff, always greeting us and asking if our stay was good and if they could help us at anytime to even make it better.
May 22, 2013
Rated 1.0 out of 5.0 by poster4u Good Property, poor service
I stayed at this hotel for one night. The room was nice, but I had a really hard time finding the hotel, its not on most GPS systems. The internet service is not good, I try to Skype with my family, but there was not enough service for that to work. The front desk staff was too busy. When I got there I stood at the front desk while the only person at the desk talked with a customer making a reservation for a long time. I set a wake up call for the next day and the call never came. As I rushed out the door fter stopping at what looked like it might have been an okay breakfast if I had any time, I stopped by the front desk and said that I didn't receive wake up call. The person at the desk covered the receiver of the phone to tell me that they were aware that the wake up call system wasn't working and someone would be in later that day to fix it. Not getting a wake up call is my biggest pet peeve about traveling it really starts your day off on the wrong foot. The fact they knew it wasn't working and didn't do anything about and didn't offer any sort of apology when I brought it up bothers me.
May 21, 2013
Rated 5.0 out of 5.0 by JohnFitz3rd Business Meeting in Niles
I held a business meeting/training session at the Holiday Inn Express in Niles, MI. The location worked very well for us since it was centrally located between several of our facilities and had a meeting room sufficient for our needs. The general manager, April, and her assistant, Jeremy, made the process for gathering information and booking pleasant and efficient. I was greeted as a Priority Club member, and my room was great. They situated me in close proximity to the meeting room, and had set up the room for us to accomodate the training. April had lunch brought in from the local restaurant, Prime Table, and it was delivered on time, had a good selection of food and was reasonably priced. The hotel has nice amenities, and my stay was very pleasant. April even took care of sending leftover training materials back to our facility in Philadelphia so that I did not have to deal with that myself.
I want to thank April and Jeremy for their hospitality and I look forward to a return trip very soon.
May 7, 2013
Rated 5.0 out of 5.0 by nilesite Outstanding
This particular Holiday Inn Express is fast becoming one of my favorite places to stay anywhere. The whole staff sets the standard for customer service and the property could not be more friendly. The room where breakfast is served is pretty much empty the rest of the day so I am able to bring my guests in there and relax during our visit without having anyone have to juggle sitting on a bed in my room.
April 29, 2013
Rated 5.0 out of 5.0 by VVet Top of the line service
I often call at the last minute to make my reservations and the staff does everything possible to make sure that I am taken care of.
This HI is where we put people up at when the visit our company.
Jeremy doe a great job.
April 23, 2013
Rated 5.0 out of 5.0 by LG1512 Best hotel in Niles!
We stay in Niles often and this is our hotel of choice. When we first walked in the hotel we were impressed with how nice and new everything looked. Our hotel room was beautifully decorated and clean. The bed was relaxing, with lots of pillows. The hotel has a classic modern style. The breakfast bar has a large variety of items. My husband liked the pancake making machine and I loved having items from the hot breakfast bar. Our favorite item on the breakfast bar was the warm cinnamon rolls. The breakfast room itself is a lovely place to start the day. It is spacious and features large windows on one side of the room that reveals a lovely view of a wooded area outside. We look forward to coming back again.
January 6, 2013
Rated 5.0 out of 5.0 by InsMan Great hotel, great staff!
Staff is on the ball at check in and check out. Very quiet. I left a book behind, called desk 2 hrs later to ask on it, and they called back to advise they had it at the front desk. Service with style!
December 5, 2012
Rated 5.0 out of 5.0 by Deacons2005 Location, Location, Location
Everything about this location is right. We were in town for the Notre Dame game and it is the right spot to stay. It offers a great selection for breakfast and has a wonderful new wing restaurant adjacent to the parking lot for your lunch or dinner needs. The hotel must be brand new as everything is in perfect condition. The rooms are spacious and noise is not a problem. With the campus only 7 miles away, a cab is even an option for those that care to imbibe more than normal.
November 24, 2012