Rated 4.1 out of 5 by 290
Rated 5.0 out of 5.0 by Bev2015 Wedding stay
Great stay for a wedding. Clean and comfortable rooms, great breakfast and wonderful staff
July 31, 2015
Rated 4.0 out of 5.0 by rrs112014 Great Staff!
What stood out about this stay was the staff. I have stayed at many HI Express locations; breakfast, rooms, amenities was just as I had expected, but the attention and care from the staff added the touch!
It was unfortunate that the Pool/Hot Tub were not available during my stay. The hotel staff set me up with the Holiday Inn nearby (that didn't work out, but was no fault of this HIExpress staff. Ask me about the other HI however you'll get a complete different review).
Thanks A.J. and Betty for the great Customer Service.
July 31, 2015
Rated 5.0 out of 5.0 by Dodgerwms Relaxing Business Trip
The Hotel is very clean and the staff was very helpful and considerate. I arrived at 3am in the morning and was greeted with a smile. The Breakfast in the morning was excellent but was the same as every Holliday Inn Express that I have stayed in. Don't forget to leave room for the super yummy hot cinnamon rolls. I used the small yet very adequate fitness center on the property that was very clean. I did not use the pool which has an awesome water slide. If I had to choose a hotel to take my family to for a few days I would pick the Holliday Inn Express In Edmonton. Perfect for family's and very close to shopping and great restaurants. Thank you to the staff for making my Business Trip a good one.
July 31, 2015
Rated 4.0 out of 5.0 by Dragonfly49 Clean and Comfy
Rooms we're very clean and comfy. Air conditioning was not working the first night. Was very warm. The coffee machine in the room did not work. They were very good about fixing the air conditioning right away. Definitely will stay there again.
July 30, 2015
Rated 1.0 out of 5.0 by hsr2015 Problems from the moment we checked in
From the moment we checked in to this location we had nothing but problems with our rooms and reservations at this hotel.
Due to the fact that we were travelling with other family members, including a small child with a disability I called the hotel directly in May 2015 to make our reservation for two rooms, requesting that they be in close proximity to each other in order to accommodate the child. As well, we were travelling with four adults requiring two beds per room.
After speaking with a clerk by phone and a manager we were guaranteed the details of our reservation request.
Upon check in we were informed that our room was not ready and after reviewing the sign in print out it was determined that our reservation had been changed from two queens to a king. Additionally, our family members, who were checking in the next day, were assigned to a room on another floor. The front desk clerk was not able to tell us when our room would be ready and there was no where on site to get food so we walked to another hotel close by and waited for two and half hours. We returned to find our room (now three hours after our arrival) still not ready for use. During our discussion with the supervisor we were told to "understand that it had been a busy day". For our troubles we were offered a nominal discount on our first nights stay.
Upon our family members arrival the next afternoon we found that again the room was not ready and there was no time line as to when it would be ready. As we were expected at a wedding event that evening we put the family members in our room so that they could change for the event. We were instructed to pick up the room key when we returned later in the evening.
In the second room it was found that the tub did not drain properly and the exhaust fan did not work.
I have stayed at IHG hotels all throughout from BC and have never had these kind of issues with their locations. I am travelling to Edmonton again in three months for business and normally would have stayed a an IHG location if not this location due to it's proximity to the airport. After such a poor customer service experience I will not be staying at this location again. I would not recommend this location if you are making special requests or are on a timeline and require access to your room.
July 28, 2015
Rated 5.0 out of 5.0 by CrustyOne Very nice facility
Only issue was hot tub jets not working, but temperature was great.
July 25, 2015
Rated 5.0 out of 5.0 by emtpdon Comfortable and clean
Clean facility with friendly staff that respond to all inquires in a timely manner. Recently updated
July 25, 2015
Rated 4.0 out of 5.0 by Julio V Holiday inn 2015.07.15
The hotel experience starts but making a call from the airport and having the lovely staff answer you and tell you that the shuttle will pick you up. You take the shuttle and arrive at the hotel where you are greeted by the very hospitable staff. The offer you a "welcome package" which consists of a nice cold water bottle to cool you down. You get your room and they give you a 10% off your meal voucher per every meal at the restaurant next door at the Holiday Inn Suites. The restaurant is called the Eclipse where I have had just about every thing on their menu as I stay there often. The best thing is the Seafood Linguini Alfredo, excellent presentation and good taste. The Bar staff are very polite and nice but only during the morning shift.
The best thing for the check out part is that they make a run and go breakfast bag for people on the go early in the AM. The only thing I did not like about the hotel was that I had to pay close to $16 to watch a movie (Taken 3) on TV in my room.
July 23, 2015