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Rated 3.9 out of 5 by 173 reviewers.
Rated 5.0 out of 5.0 by Comfortable Rooms and Friendly Staff This hotel is a great choice for the Edmonton Airport area. The pool area is nice with the waterslide and hot tub for the family. The rooms are very comfortable and good amount of space. The staff is friendly and helpful. The breakfast was good with a variety of choices. We recommend this and will stay here again. November 17, 2014
Rated 5.0 out of 5.0 by Very helpful staff Upon check in we inquired about airport shuttle. Desk clerk booked us for the shuttle and even phoned the airport to confirm where our appointment was and which door to enter. November 11, 2014
Rated 4.0 out of 5.0 by Impressive Staff The hotels best feature was the front desk staff. They were super attentive and took great care of us. The water in my original room didn't get hot enough, but I was quickly moved and accommodated without any problem. They were genuinely happy to have us. The breakfast bar was not my favorite, I was pretty sad when I realized there was a Cracker Barrel across the street! However, the staff in the restaurant was also amazing. Very nice ladies. Thanks for that. November 10, 2014
Rated 1.0 out of 5.0 by bathtub wouldn't drain The bathtub didn't drain properly so as I showered the water just accumulated in the tub. Breakfast was worse than most holiday Inn expresses. The maid also walked in on me right after I checked in. The train runs right by the hotel and blasts is horn. They provide earplugs but it is more of a joke than anything. I wouldn't stay here again. November 10, 2014
Rated 5.0 out of 5.0 by Great experience always :) We regularly stay here when ever we are in need of a good nights sleep. The staff are always friendly and helpful. The beds and linens are excellent quality. The cleanliness & appearance of room is 5 star! I highly recommend this hotel for a solid nights sleep. Sweet Dreams :) November 7, 2014
Rated 1.0 out of 5.0 by Horrible Customer Service As an Elite Platinum member, I travel and stay at many Holiday Inn's both in Edmonton and across the country. This particular trip, I had to take my family and mother to Edmonton (3 hours from home) to purchase 2 new cars. The hotel was clean, rooms were great but when we work up the next morning, this is where the disappointment started. We took our kids down for breakfast at 8:30 to the surprise that there was no food. We asked the service lady if they were putting out more, and she said they had run out of food because the hotel was very booked. So we had to pack up our kids, go out to eat and bring them back to the hotel for my mother to babysit as my wife and I were going to purchase 2 new vehicles that morning. That is where the second frustration happened. We had asked for a late check out for 2:00. As a platinum member, this is one of the benefits. We knew we would be back at 1:30 to pick up the family. At 12:50, the front desk calls my mothers room and tells her that if she doesn't have her bags out of the room within 10 minutes, that we will be charged with a second nights room rate. So my mother had to pack up the kids, all of our bags and site in the lobby until we got back (at 1:15). I am very disappointed at this hotel and will never stay here again. I love Holiday Inn, have had many great times at the Holiday Inns around Edmonton but never will stay at the airport location again. November 6, 2014
Rated 5.0 out of 5.0 by Lots of fun at the holiday inn express Great pool and water slide, nice rooms with microwave and fridge! Free breakfast and super friendly staff. I plan to stay here again. November 5, 2014
Rated 5.0 out of 5.0 Opportunity for improvement Mattress was too soft for me, I need hard mattress. November 2, 2014
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