Rated 3.8 out of 5 by 26
Rated 5.0 out of 5.0 by ADOle Splendid
Our suite was roomy, pleasant, and well furnished. The lady serving breakfast was exceptionally charming.
December 2, 2013
Rated 5.0 out of 5.0 by Suzie314 Nice hotel!
The price was right, bed was comfortable, location easy, breakfast food was very good and service at breakfast was very helpful and nice, we will definitely stay there again!
November 6, 2013
Rated 5.0 out of 5.0 by buceriassally52 Great location, helpful friendly staff
What a surprise to have such a spacious room and so comfortable.
I will definitely make this a must stay.
October 29, 2013
Rated 4.0 out of 5.0 by finntastic One of the cleanest!
Having stayed at Holiday Inn Express hotels all over the country, I can honestly say that our room was one of the cleanest HI rooms we have ever stayed in. Everything was very clean and the linens were crisp and fresh and smelled like nice fabric softener.
The only drawback was that I was not greeted as a
Priority Club member, the staff was less than friendly, and the
location is not very nice. But we will definitely stay here again if the
need arises. Overall a good experience.
October 24, 2013
Rated 4.0 out of 5.0 by jrwine721 Love this Hotel
I visit every 3 months and it is nice that the staff that is consistently there remembers me. I may only stay one night but they remember. I would recommend this hotel to all.
October 6, 2013
Rated 5.0 out of 5.0 by jmcgee918 Excellent Stay
I have stayed here three times now and each time the service is excellent, from the front desk with Hector and Jesus, to the cleaning staff, and the care give in the morning breakfast. This may not be the Ritz in NYC but their service is equal. This is a great clean hotel in Nogales, AZ. that is an excellent value for someone passing through or the business traveler visiting here for a few day.
September 12, 2013
Rated 4.0 out of 5.0 by Gordon38 Consistent
Over the past 10 years I have stayed at this hotel and have always found the staff friendly and room to be neat and clean. I recommend this hotel to my friends and am looking forward to my next stay.
September 7, 2013
Rated 4.0 out of 5.0 by SmartCookie70 Please, accommodating staff. Unhappy with business center.
I stay in Nogales a few times a month and each time I am here, I stay at the Holiday Inn Express. I have stayed at each of the 3 hotels here in this area by the convenience store, and Holiday Inn Express is definitely the best. The rooms are clean, the staff is always pleasant, accommodating and very helpful if I have any issues. The carpeting in some of the hallways definitely need cleaning on a more consistent basis, however, it's not a big problem for me as my time in the hallway is limited to walking in/out of my room. My only real problem is the business center and I problem I encountered 2 months ago. Although I bring my own laptop with me since I am in Nogales for work purposes, I obviously do not travel with a printer and have needed to print documents during my stay. While the computer available for guests is fine, the printer leaves a lot to be desired. It is a cheap, very basic, black and white printer that probably cost a whopping $30. No capability to copy, scan or fax. Although the front desk happily will fax a document when asked. Every other hotel I have stayed at, their business centers had a 4-in-1 printer/copier/scanner/fax machine. I have had to scan documents before at 10PM and imagine my surprise and dismay that the "Business Center" doesn't have the capability for me to both print a document, sign it, scan it to the computer and then email it back to a waiting colleague or customer. When I inquired about this during a previous stay, I was referred to the Kinko's in town, however, they are not open at 10PM. A true "Business Center" would provide me the capability to do this, as these are very basic and standard business duties. A decent, dependable 4-in-1 printer/copier/scanner/fax can be purchased for a mere $150 at any office supply store. This is my only reason for not giving this property 5 stars. This is 2013 and I feel a business center should meet those very basic needs. I was also directed to the sister hotel, Candlewood Suites, to inquire if they had a machine with the capabilities I was looking for, and although the lady at the front desk was happy to oblige me, she informed me that their printer was broken, so I didn't even attempt to find out if they had a scanner. In desperation, I tried the Best Western and was rudely informed that only guests could use their business center, even when I offered to pay way too much money for 5 minutes of usage! My inability to complete this task definitely negatively affected me and my work. My suggestion to management here is to purchase a machine that can print/copy/scan/fax so that us weary travelers can actually conduct business in the "Business Center". This would be a huge plus, especially since the vast majority of your guests are staying for business/work-related purposes.
September 6, 2013