Rated 4.1 out of 5 by 53
Rated 3.0 out of 5.0 by Melinda S. Poor internet service, card key problems
The internet service at this hotel was very poor. After much trying, we finally connected to the internet on the first night, but gave up the next day. Both of our card keys had to be recharged a couple of times....not good when we waited for the very slow elevator, only to get to our room on the second floor and not be able to open the room door!
February 26, 2014
Rated 5.0 out of 5.0 by johnetta70 Wonderful Staff/Comfort
During the winter storm that took place Jan.28,2014, this Hotel was a life saver for my mom and I. After being stuck on the road for 7 hours scared from slipping and sliding on the ice the staff at this hotel were angels to us. It had to be at least 30 people in the hotel lobby. They had no vacancies but allowed all of us to take shelter in the lobby. They gave us hot chocolate, hot coffee,blankets and pillows. They also started a list in case cancellations called in to free up vacancies. My mom had dental work done that day and could not eat what was in the vending machines and the nice lady behind the counter gave her a yogurt from the breakfast counter. I would like to thank Jim and the young lady that was behind the counter the night we arrived on the 28th after 8pm. I'm sorry I don't remember her name but I know it started with an "A". We also were able to get a room the following day because we were stuck there for 2 days. Thank you Holiday Inn Express, In Norcross Ga, You guys saved our lives. THE BEST STAFF EVER!!!!!!!!! Rooms were excellent too. Not one complaint.....
February 5, 2014
Rated 3.0 out of 5.0 by SunriseRacine Good location
The location is close to down town, Chinatown, and highway. But the breakfast choices are very limited, comparing to other Holiday Inn Express hotels.
January 2, 2014
Rated 4.0 out of 5.0 by tydavis79 1st visit to Atlanta
I loved everything about my stay at your hotel except for your receptionist. She was rude on the phone when I booked my room as well as rude in person.
December 26, 2013
Rated 2.0 out of 5.0 by Blubaby Cold night, no heat
This hotel would have an excellent review if our room had heat.
We arrived after midnight and went to bed. My boyfriend woke up cold and moved the thermostat to the hottest setting. Later I woke up very cold and pulled the light blanket up and cuddled close trying to get warm and get some sleep.
Later we woke to a very cold room. Again we checked the thermostat and tried to get heat. We went to breakfast hoping to return to a heated room. It was still cold upon our return.
I advised the front staff who noted it in writing and said it would be fixed (hopefully before other guests in the room). I asked for a comp for another night was was told no. They told me I had to call and make the room available in the middle of the night for them to repair it. That sounded so odd to me...isn't that when you sleep?
December 18, 2013
Rated 3.0 out of 5.0 by Cinsp Platinum Priority Member
Being a platinum priority member has great benefits regardless of what hotel brand in the IHG Brand one chooses.
However; at this location, do not expect to be greeted as a priority member, nor a friendly greeting. If you are accustomed to receiving any type of welcoming gift, do not expect it here, just ask for a bottle of water and it will be given.
Also, there is no maintenance on site after hours.
Overall: It is what it is. Come with no expectations.
December 18, 2013
Rated 4.0 out of 5.0 by CoachBullock Good Stay
This property hosted 2 college basketball teams and did a good job at it. Check in was smooth and service was nice. Breakfast was hot and plenty of it. Location was not bad either a great hibachi buffet is right next door. For cost it was great
December 17, 2013
Rated 5.0 out of 5.0 by Fishgrouse Great staff
I had to change my plans twice but the staff worked hard to get me a room at the last minute so I could join my co-workers. Very friendly and the beds are super comfortable.
November 17, 2013