Rated 5.0 out of 5.0 by Daver50 Good nights rest...
I stayed at the hotel on business and found it met all of my requirements, i.e.. it was in a good locations for my needs, was quiet, the rooms were clean, the bed comfortable allowing me to get a good nights rest. Add to this I was greeted by the staff at all time in a friendly and efficient manner means I will use this hotel again if I'm back in the area.
June 6, 2013
Rated 4.0 out of 5.0 by altraveler13 Overall good experience
The room was comfortable and convient but the noise level from other guests was noticeable at times. My biggest complaint was with the television channel availability, the Atlanta Braves coverage was not available. This was un- believable that the local Team game coverage was not provided by the hotel.
May 31, 2013
Rated 5.0 out of 5.0 by swedes24 Awesome room and excellent breakfast.
After staying in a competitors hotel for our trip about a month ago, it was sheer joy to experience the Holiday Inn Express in Norcross, Ga. The staff was very helpful and the room awesome - clean, up to date, and very comfortable. The breakfast was excellent as well; not only did they offer a variety every morning, but also changed the main hot menu each day. Fantastic! Thank you for having a "REAL" breakfast and not just waffles. The location was central for all our needs and I would definitely recommend the Holiday Inn Express.
May 31, 2013
Rated 5.0 out of 5.0 by Hoover43 Excellent place to stop
This facility is a clean, comfortable place in a convenient location for people passing thru Atlanta. The woman at the desk was friendly and helpful when I asked for directions to nearby restaurants. We found a very good Mexican restaurant. If in the area again, we will stop here.
May 31, 2013
Rated 2.0 out of 5.0 by floyd1280 Cash Deposit with credit card !!!
Booked and paid full for the room in advance with a credit card , When I went to sign in I was required to have a second card or leave a $50 cash deposit ..or leave .....The 2 parties registering ahead of me also had reservations they were not asked for second card or cash deposit ..I have traveled extensively and have never been asked such ..Yes it put a bad taste in my mouth the first minutes..
To voice my complaint I went to the website to email the manager the link at the bottom of the page "Email management " only caries you to add your email address so "You will receive emails monthly with exclusive offers " REALLY !
yes the first minutes did me in , otherwise nice people descent motel and NO I will not stay at this hotel again..
May 29, 2013
Rated 1.0 out of 5.0 by ugadogg Not a great stay...owners not responsible
We stayed here for two nights on 5/24 and 5/25. Upon check-in, the front-desk associate seemed indifferent and not very pleasant. I didn't mind the mediocre customer service while checking in, but the first night was horrible. There were teenagers in the room (with no adult present) across the hall that yelled, screamed, and ran through the halls until literally 5:00am. I called the front desk at midnight with a complaint, but the owners did NOTHING. My wife, toddler and I got NO sleep the entire night. Had I known the owners were going to ignore the complaints, I would have called the Gwinnett County police and had the idiots removed from the hotel. I fully understand that staying in a hotel can be hit-or-miss, but the owners of this Holiday Inn Express did nothing to take care of the rowdy customers. I have had great experiences at other Holiday Inns, but I will not return to this location in the future and can not recommend it.
May 28, 2013
Rated 3.0 out of 5.0 by Ashley23 Nice room, rude staff
I am a Priority Club Platinum member. I stay here on a regular basis. Unlike other Holiday Inns where I stay, this office staff NEVER thanks me for being a platinum member. In fact, they seem to not know how to smile at all. They don't thank me for my business. Obviously they have not been trained appropriately by the manager. Holiday Inn needs to do more to acculturate their employees to the American cultural values of CUSTOMER SERVICE, "Service with a smile," and so forth. These people also need to realize that American women do travel alone on business, it doesn't mean we are immoral and can be treated disrespectfully.
May 25, 2013
Rated 4.0 out of 5.0 by Hockey12 Great Breakfast
Lack of respect for Priority Club members. All of the Holiday Inn's I stay this breakfast was the best by far
May 24, 2013