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Rated 4.4 out of 5 by 80 reviewers.
Rated 5.0 out of 5.0 by The customer service model for all others to emulate! I can't say enough about the comfort and service of this HIE location. The desk clerk was warm and friendly, greeting us with a big smile! While arranging an early wake up call with her, we asked if she knew anything about long term parking at the nearby airport, our destination the next morning. She immediately offered to have us leave our vehicle at the hotel and take advantage of the available shuttle service to the terminal. Going down at 4:45 a.m. to meet the shuttle, the morning desk clerk told us they had prepared fresh coffee and although it was too early for the standard breakfast fare, she had gotten out some bagels and condiments for us to enjoy. Upon our return to Norfolk almost a week later, we called the desk to inquire if there was a shuttle schedule that we could wait for the next pick up. As it turned out, we had just missed the scheduled shuttle but they offered to send it right back to get us. The biggest surprise was when the driver turned out to be the general manager of the hotel who was insistent that we should not have to wait. I have told everyone I've met since returning about the incredible staff and management at this location. Thank you for a very enjoyable experience! February 27, 2014
Rated 5.0 out of 5.0 by One Great Night We appreciated the friendliness of the staff upon arrival and the efficiency, too. Our room was two rooms with the sitting area and TV separate from the sleeping area. The heavy door, when closed ,allowed one to sleep in quiet and another to watch TV. The breakfast was very nice and part of the room rate. Everything was clean and smelled nice. The comfortable beds were outfitted in sheets that didn't slide off during the night and comforters that were perfect. Holiday Inn Express is our new GoTo hotel. February 25, 2014
Rated 4.0 out of 5.0 by Average Hotel, Above Average Staff The staff was great at getting me in quickly and helping with local destinations and food choices. The recognition for IHG rewards status was not great. No water or anything :( February 24, 2014
Rated 5.0 out of 5.0 by Excellent Wonderful place to stay I will definitely stay again and refer friends February 3, 2014
Rated 4.0 out of 5.0 by We were pleased Everything was great! Would have been nice to have a coffee table though. January 3, 2014
Rated 4.0 out of 5.0 by experience This was a very good experience. We normally do the Holiday Inn but this time we tried this one because we could get a suite for the government rate which was good for us. The separation of the room and living area was a pleasure. December 30, 2013
Rated 4.0 out of 5.0 by Good Experience / Would Return for Business Stayed at this property for business and was pleased with the quality and cleanliness of the property. I will say I was taken back by the cool interior colors chosen for the lobby and room decor. I never really thought about the impact of a hotels color palette but I did after my week long stay. The colors would not prevent me to stay again however it would make it easier to decide if it would be for business or pleasure. Thank you to the front desk and breakfast bar staff - all were consistently attentive, professional and positive. Kudos! PS: Lastly, the parking lot was dimmly lit. As a female, I was on 'high' alert in the evenings and early morning as I went to my car. Not the best feeling in a strange place. December 26, 2013
Rated 5.0 out of 5.0 by Great hotel! We had the best stay! The staff was super friendly and never to busy to assist us or greet us. The hotel was very clean including our room. Breakfast was good. They ran out of hot chocolate mix one day and sent someone to get some and made sure we got it. Did I mention GREAT STAFF!!! December 14, 2013
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