Rated 4.5 out of 5 by 259
Rated 4.0 out of 5.0 by Bricky19 Good room, bad breakfast
The overall stay was good, but the breakfast items need to be improved.
May 1, 2015
Rated 5.0 out of 5.0 by norva-drifter great stay
Room was nice, nice jacuzzi tub! Great comp breakfast. Thanks for the platinum member upgrade! the little things that keep me a loyal IHG member.
April 29, 2015
Rated 5.0 out of 5.0 by Moooo2015 Wonderful service and great location
Friendly staff, great customer service, fresh food for breakfast everyday and great location.
April 28, 2015
Rated 5.0 out of 5.0 by patrohr check in staff member quite helpful
the young lady who checked us in was unusually helpful and courteous. she assisted us in locating a restaurant that was exactly what we were looking for...not a chain but a very good seafood lunch!
She went out of her way to be helpful!!
April 27, 2015
Rated 5.0 out of 5.0 by Airline Pilot Nice stay
I come to the Norfolk area a few times a year, I stay at this Holiday Inn Express mainly for its great location.
It's close to the airport, lots of near by restaurants, and shopping. The easy of making quick reservations at a good price also make it easier to pick this hotel over others in the area.
April 24, 2015
Rated 4.0 out of 5.0 by BiBiC Great stay... but they need more help at night
We checked in later in the evening... I think a few families arrived just before us and kids were all in the pool. Around 10:30, only one person appeared to be working... and she was all over the place trying to accommodate everyone's needs. It was too much for one person... but she was smiling and pleasant. A true professional.
There were no towels at the pool and they didn't have any to give us. They gave us hand towels. I asked for bedding to make up the pull out. She seemed surprised that there was none in the room. The set she gave me was missing pieces so I had to go back down again. After 11, there were 3 people at the front desk... Maybe they were short staffed that day or not prepared for so many guests? OR they were all out serving guests?
Breakfast was great and the rest of the stay good.
April 23, 2015
Rated 5.0 out of 5.0 by Cathy O. Pleased
Overall I was very pleased with the condition of the hotel...
April 22, 2015
Rated 4.0 out of 5.0 by Windo55 Great location, comfortable bed
Our stay at the Holiday Inn Express in Norfolk was very good. The location near the Airport was exactly what we needed. The complimentary breakfast is a bonus and a great way to start a holiday. The bed was excellent and exactly what we needed after our 27 hour flight to get there! We also used the jacuzzi and it was very relaxing. All in all, worth a stay!
April 21, 2015