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Rated 4.5 out of 5 by 196 reviewers.
Rated 5.0 out of 5.0 by Clean comfortable room, great staff Stayed at this location for the second consecutive year while traveling through the area and was again pleased with the level of service, cleanliness of the room and facilities and warm friendly staff. Special mention goes out to the young woman, KevReyl, who checked my wife and myself in. She was very warm and friendly and made us feel most welcome and in good hands should we need anything. Would recommend this hotel to anyone in need of a place to stay while in the area. September 17, 2014
Rated 5.0 out of 5.0 by Very Satisfying Expreience Our stay started with the pleasure of meeting "T" at check in. She was very friendly and accommodating. Our room was ready, clean and everything we could ask for. I cannot think of any reason not to stay at this property again. September 17, 2014
Rated 5.0 out of 5.0 Great Customer Service and Value Tawanda (front desk) was so nice and helpful. Consider her for management. She cares and it shows. Rooms are spacious, plenty of room to do work if on business. September 16, 2014
Rated 5.0 out of 5.0 by great service and clean hotel up to date and clean with great staff and amenities September 10, 2014
Rated 5.0 out of 5.0 by From Smile to Smile excellent customer service, breakfast area was very well stocked and cleaner than most that I have seen, especially after it had been open for an hour or so. The room was outstanding! Clean, comfortable, and quiet. I never once heard housekeeping in the hallway knocking on doors or had to slink past their carts in the hallway with suitcases/valet cart. That is a first for me! September 3, 2014
Rated 4.0 out of 5.0 by Phenomenal Staff and Clean Room, tepid breakfast I summed it up in the title, great property and staff, they just need to have more attention to detail with the breakfast - Hot foods mean that, not just over room temperature. September 3, 2014
Rated 5.0 out of 5.0 by Amazing service! I would highly recommend this hotel. The staff was extremely helpful and went above and beyond for me while I was there. I did not meet a single staff that was not friendly, smiling, and offering to help in any way they could. The room was extremely comfortable, clean, and well stocked with everything I needed. I am very picky about beds and pillows and both were very comfortable. The location is perfect -- within walking distance to several stores and restaurants proved to be very useful for me and my stay. I was very pleased with my stay here and it truly made my entire trip. I can't even think of one negative about my stay. September 3, 2014
Rated 5.0 out of 5.0 by No Reservation The suite was wonderful with a separate bedroom from the TV room. Clean and the shower was hot and steady. September 1, 2014
Rated 5.0 out of 5.0 by Quick shuttle from the airport to the hotel Overall a good visit. Room was clean, breakfast was good. Booking took a while due to many check inns and my room did not come with soap or shampoo which I needed to request from the front desk clerk, who was extremely courteous and provided it to me. August 31, 2014
Rated 5.0 out of 5.0 by breakfast did not begin serving breakfast until 7: 00, and we had a 7:00 AM departure. Not much help! August 30, 2014
Rated 3.0 out of 5.0 by Service not so good! There was no soap or shampoo on the room. I always carry extra in my suitcase so i used that thinking it would be provided the next day but it wasnt. So I used what i had left. The following day i returned to the room early and house keeping just finished making upy room. I checked and again there was no soap pr shampoo. I asked the lady for some and she said she didnt have any. I complained to the front desk and the girl gave me a hugh barr of Ivory soap and said she received several complaints and she would tell the manager. I never heard from the manager but the next day , the end of my stay there were 2 regular soaps and 2 shampoos. Also, the programs on the community computers were out of date thereby leaving me stranded to print a document. I complained to the front desk and the girl said she would print it from her computer when she had time... An hour later. August 25, 2014
Rated 4.0 out of 5.0 by Mr. Moe They are slipping on cleanliness. I have stayed at this hotel a number of times. I must say, this was the lowest rated stay. August 25, 2014
Rated 3.0 out of 5.0 by Antiquated Furnishings If you want a flashback to the 70's, this is the perfect hotel. Price was fair. Grounds could have been better. Terrible odor at main door and interior definitely dated. August 25, 2014
Rated 5.0 out of 5.0 by Clean, comfortable lodging. I booked 2 rooms for a quick mini vacation for my daughter, her family and I, and knew this place a great as I had been there with my husband a few weeks before. I was happy to see the rooms close together. This place is a good location for beach trips without the expense and noise of a place closer to the beach. Arriving in the mood for seafood after a day at the beach the pleasant nice at the front desk suggested a very tasty seafood restaurant not far from the hotel. It almost made up for the disappointing breakfast the next morning, my grandchildren were looking forward to the pancakes and the pancake unit was not working. I also recommend finding a new vendor for the sausage links, they were inedible with a very institutional flavor. I thing since we are in Virginia some sausage gravy and good biscuits and real scrambled eggs would be more in line. Many hotels are realizing the need for travelers to have a pleasant meal before they leave the premises and please stay competitive in your offering. August 24, 2014
Rated 3.0 out of 5.0 by Slept well, but much left to be desired The hotel was adequate for a quick night en route to the OBX. Not knowing the metro Norfolk area, it seemed to be in a safe area and on the map appeared to be convenient to the highways. Bed was comfortable, but the cooling system works by blasting air for maybe 10 minutes, then shutting off. Both the freeze/warm experience and the noise when the air was on were uncomfortable. The room and bathroom were clean. The decor is a bit kitschy. It was quite crowded at breakfast, so decided not to even try - no seats/tables to be had. Front desk staff unable to direct us to the appropriate direction to get to the main road leading to the OBX. Would stay here again only if necessary; there appear to be many choices, although pricey for what you get. August 23, 2014
Rated 5.0 out of 5.0 by VEry comfortable. Always having a wonderful stay every time I visit Norfolk. A very relax environment. Not too crowned. Parking is always available within feet from the building. August 19, 2014
Rated 4.0 out of 5.0 by staff courtsey The hotel staff were excellent,except the first manager at the reception did not adjust our rates when we declined the jacuzzi suite, we had to get another staff to do it after realizing we were being charged for services not used. August 19, 2014
Rated 4.0 out of 5.0 by Great comfort Holiday Inn is a great affordable option when on the road for business or pleasure. August 19, 2014
Rated 1.0 out of 5.0 very disappointed cleanliness was a big issue. the breakfast was horrible. Do yourself a favor, spend a little more and go somewhere else. August 19, 2014
Rated 5.0 out of 5.0 by family travel The hotel was in a very nice location. Close to the places I was visiting, stores and restaurants. Very accomodating for my mother who is in a wheelchair. The only thing I would reccomend is making sure there are plenty of extra pool towels and room towels when hotel is sold out. Also some of the breakfast items were not very good on flavor. August 19, 2014
Rated 5.0 out of 5.0 by Very Clean and secure Was able to check in at the last minute and from the first steps taken on the property felt very safe and noticed that the grounds were very well maintained. Staff was very pleasant and answered all questions. Room was large and clean. Noticed a indoor pool and nice exercise room which upset me because I hadn't brought workout gear. August 18, 2014
Rated 5.0 out of 5.0 by Summer weekend stay This hotel is great for both family and business stays. The front desk clerks are very welcoming and they actually set the tone for our stay (a family of 4). Though we are familiar with Holiday Inns the clerks advised of the amenities at this location. The bed mattress and bedding are upgraded compared with other hotels along this line. Very comfortable, we all slept late! Most of all the room was super clean and doesn't feel cramped! August 13, 2014
Rated 5.0 out of 5.0 by Great rooms and breakfast. My first stay at a Holiday Inn Express and I loved it. My kids and are were comfortable in the room and we loved the breakfast. August 13, 2014
Rated 5.0 out of 5.0 by Excellent accomendations with excellent service I felt very safe and secure in my room. The front desk staff were friendly and kind. The bed was heavenly. The shuttle service was great. The pricing included allowing my vehicle to remained parked while I was away. I would stay here again and again. August 13, 2014
Rated 5.0 out of 5.0 by Great hotel, Great staff Had a pleasant stay at this summer with wife and 3 kids. The suite was big enough for all of us (the kids are all under 8). The staff was pleasant and cheerful. August 12, 2014
Rated 4.0 out of 5.0 by Great place to stay 1st time getting an actual suite at an Express; this one was very nice, updated furniture and very comfortable. Close by to a lot of restaurants and the airport. Totally recommend it. August 11, 2014
Rated 5.0 out of 5.0 by Great Value Suites are very spacious and offer the ability to shut out any noise from the central hallway via an additional bedroom door. August 10, 2014
Rated 1.0 out of 5.0 by cleanliness customer service I must say this is the first holiday inn that I absolutely would never reserve again or recommend to anyone. Expensive for very poor quality of cleanliness and customer service. A little attention to detail goes a long way. Our key cards kept malfunctioning, the spa and pool cleanliness was highly questionable, our tub in the room was gross, not vaccummed, there was also an annoying sound from the air conditioning vent breakfast was always lukewarm and looked unsanitary to consume plus one time while my husband was still sleeping in the room a cleaning lady did not fully check the room before she just started cleaning up and he had driven 14 hrs straight the night before ( he was very unhappy, aggravated his PTSD greatly) so very unsatisfied August 9, 2014
Rated 5.0 out of 5.0 by Met my several special needs I am handicapped, confined to a wheelchair and travel a lot. often when making (not from this hotel) online reservations I do not get what I signed up for, However, I was 100% satisfied that this hotel provided what we signed up for and even did more. I will be back to this hotel and will try to use this hotel chain more in the future. (I stayed in a another chain aprox 120-130 nites just last year, but this experience (plus a couple of other positive stays at HIE) is shifting my loyalty. thanks for a job well done August 9, 2014
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