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Rated 4.0 out of 5 by 61 reviewers.
Rated 3.0 out of 5.0 by Unless you are a bear in hibernation: Nice hotel, new and clean. The lobby is beautiful and the rooms are quite nice. However, we were given a first floor room, and I told the clerk we usually stay on an upper floor. He told me change is good. I should have insisted, but I took the room. The "herd of elephants" above us never slept apparently, as the clomping and stomping went on until the wee hours and started again about 6 a.m. Not much noise protection at this hotel. I would have shared this information with the check-out clerk, but she didn't ask me if I enjoyed my stay. She acted like I was a moron because I handed her my key. "Didn't you get a receipt under your door?" Yes, I did. But I still like a little thank you when I leave. I also like to share my experience, good or bad. November 6, 2013
Rated 3.0 out of 5.0 by Average Holiday Inn Express has generally been alright in the past, this trip the pool was cold and the kids were disappointed that there were not pancakes or waffles for breakfast. The pillows were too full. October 31, 2013
Rated 5.0 out of 5.0 by eggs?? i am sorry but why serve eggs cold and no micro. to zap them to help make them editable. had a donut-thanks October 26, 2013
Rated 2.0 out of 5.0 by No...just...no. First off, trying to find the place in the rain, the nav system had me turn right instead of left, which ended in front of another hotel chain on Plaza. I called the Holiday Inn Express for directions and the woman at the front desk kept telling me there was no [named the other chain] anywhere she knew (turned out to be across Veterans Parkway). You'd think that since it was directly across Veterans Parkway and also on Plaza someone might have noticed. Finally found it because she'd mentioned a Walmart, which I finally found after three tries. The bed was hard as a rock. The only thing that saved me was that by the time I arrived (after midnight because of the rain) I was so exhausted, I could have slept on granite. The next night, there was a party in a room down the hall with loud people (both adults and children) going up and down the hallway (kids running, adults talking, sometimes arguing, very loudly. This went on four SIX HOURS. I reported it three hours in, but there was no noise abatement. Would I stay here again? NO...just ...no. And FWIW, we're platinum IHG members, so we're generally fairly fond of this chain and stay at IHG properties often for both business and leisure. Worst IHG property I have EVER stayed in. October 23, 2013
Rated 3.0 out of 5.0 by Front desk service When we arrived at 1:30pm I greated "Ben" with "hi, how are you". His response was, "I'm fine unless your wanted to check in early"! We returned at 3pm, his suggestion, and one room was ready, one not.He then offered, in front of me, a better rate to another guest, while he was finishing up with our check in. I requested same rate. And he said, "ok I'll do it but only for one room!!! It certainly was NOT a welcoming reception. I've stayed at your properties in the past and very disappointed in this one! October 23, 2013
Rated 5.0 out of 5.0 by Very clean and comfortable room! Check in was very fast and friendly. The room was very clean and the bed was comfortable. The indoor pool was just perfect for my teenage daughter and her friend. The breakfast was just fair but was complementary so who am I to complain! October 2, 2013
Rated 4.0 out of 5.0 by Mostly fine stay. Our stay was mostly great. We had an emergency at the last minute when about to check out. We called the desk to ask for a later check out. Even a half hour. We were told that they could not do it. We explained that one of the kids had gotten sick, to no avail. We were told we had to leave or would get charged for another day. Not very nice. October 2, 2013
Rated 5.0 out of 5.0 by Missed my wake-up The only issue I had, when I set my wakeup called I never got one. Other then that my over all experience was great. September 30, 2013
Rated 5.0 out of 5.0 by Good Service The gentleman at the front desk was very helpful. Even called the taxi company for us to see what the cost would be to go to the ISU Redbird Stadium. Room was very nice. Breakfast was good. Location is right where it needs to be. September 25, 2013
Rated 4.0 out of 5.0 by A small thing but....... Sometimes the little things make a big difference. A lot of people use sweeteners. Probably more than use sugar. The only choice at the breakfast bar was sweet and low. Most people I know do not care for the aftertaste. Is it really that difficult to provide a couple of choices? Equal and Splenda are used by many. Never been in a motel where I couldn't find one or both along with sweet and low. Had to go to my car to get sweetener to put in my coffee.Otherwise, I nice comfortable place to stay. September 19, 2013
Rated 2.0 out of 5.0 by Loud Party We were placed in a room right next to the library and there was a party there (very loud with music). We could hear everything right in our room. We have two young children and were trying to get them to sleep but could not due to the noise. Called the front desk and was told they would ask them to be quiet. However, the noise continued and so we made a second call. At that time we were told they were paying customers and they could be as loud as they wanted (was I not a paying customer too). I was then given the option to wait until they were done with their party or move (after 10:00 at night) my children to another room. It was one of the worse stays at a hotel I have had. September 4, 2013
Rated 2.0 out of 5.0 by Poor service all around We had to ask to give Priority Club number upon check-in because the man who took our reservation did not give me the chance to give it, and that same rep did not ask if we were Priority Club members at check-in. The rep confirmed the reservation (two night stay) and did offer an upgraded room. The breakfast bar was lacking in options and quality in comparison to the many other HIE properties we have visited. On day two we were locked out of our room when returning after 8 pm. The rep on duty at the desk said the hotel records identified us as having only a one night stay and that was why our key cards did not unlock our room. He did apologize and gave new keys. Upon entering our room we found that housekeeping had not cleaned, made the bed, or left clean towels. We again spoke with the front desk rep, received an apology and an explanation that housekeeping was gone for the day. We obtained clean towels. We have a child in college in Normal and we will visit often in the coming year but will most likely not choose HIE again even though we usually prefer IHG properties. August 29, 2013
Rated 5.0 out of 5.0 by Great service and beautiful hotel Very quiet hotel and beautifully arranged. Great area close to shops and restaurants. Highly recommend it. August 25, 2013
Rated 3.0 out of 5.0 by Older hotel, inconsiderate night host The hotel was clean, but had lingering smoke smells in our room. Air conditioner was very hard to regulate. Breakfast was very good with variety each day. We were there for five nights. A few of those nights had Benjamin as our nighttime host. He was quick to discipline our children when they were not being loud or ill behaved, we would even be standing there. If the hotel s going to be made available to softball teams during national tournaments in the future, a little respect for well behaved girls would be appreciated. August 7, 2013
Rated 5.0 out of 5.0 by Best Place in town Best hotel in town - very clean - great staff - excellent rooms July 17, 2013
Rated 3.0 out of 5.0 by Very warm room upon arrival Although I love staying at this hotel once I am settled in, I have found that the air conditioning is always off upon arrival. When the heat index is over 90, it would be wonderful if the room didn't feel like a sauna when I walked into it. The other IHG properties in the area do not seem to have this problem, and although this hotel is more convenient for me, I may consider my choice at least for the remainder of the summer. I stay in Bloomington 2-3 nights every week. July 17, 2013
Rated 5.0 out of 5.0 by Great Staff!!! A very nice location, well kept, helpful staff, convenient to eateries/shopping. July 2, 2013
Rated 5.0 out of 5.0 by Great value I've stayed at this Holiday Inn Express several times now. I have always been pleased with the quality of service and accommodations. The staff has always been courteous and helpful. Facility is clean and comfortable. Reasonable rates. Great place to stay! June 30, 2013
Rated 5.0 out of 5.0 by Relaxing I stayed during Special Olympics weekend and it was very quiet. Lots of people had breakfast and I enjoyed visiting with them. June 21, 2013
Rated 5.0 out of 5.0 by Excellent service Excellent room and bed I enjoyed my stay and the staff was outstanding. Thank yo Holiday Inn for being a home away fro home. June 20, 2013
Rated 5.0 out of 5.0 by Nice and Clean Hotel The desk personal were very friendly and helpful. We arrived a little early and they had to move us around due to housekeeping. We offered to come back later, but they took care of it. The hotel/room were very clean. Location was great - right off interstate, close to ISU, and lots of shopping close to the hotel. Would stay again when we are in the area. June 15, 2013
Rated 5.0 out of 5.0 by Friendly Staff and Clean Hotel The staff was friendly and the location was great, very easy to find. The room was clean and nicely decorated. I was definitely stay here again when I'm in the area. June 14, 2013
Rated 3.0 out of 5.0 by Room was clean and the clerk that checked us in was great The rest of the front desk staff was absolutely clueless and not very helpful. When asked for service because toilet would not flush they handed over a plunger and when asked where the nearest Catholic church was they said there is a computer to look it up. Not very personable. Our air conditioner did not work very well but the service guy was great and very helpful in fixing it. May 24, 2013
Rated 5.0 out of 5.0 by Comfort, service, location Stayed here 3 nights. Clean, comfortable, and kudos to the housekeeping & breakfast staff! So nice and accommodating! Front desk staff was great as well! The location is excellent - central to all in B-N. I am originally from B-N, so I can attest to the location. May 20, 2013
Rated 4.0 out of 5.0 by Nice place and a few discomforts I thought the water pressure was a little weak in the shower. I dont like the A/C. I wish I could let it run, full blast, all the time as opposed to it cycling on and off. I know you can run the fan constantly but then in the middle of the night, the room will be warm. I picture quality on the TV is ok, not the best. I like that they put the news paper under your door in the morning. The work out area is ok. One treadmill is fine but the other is jumpy and could really injure someone. Overall, a nice stay with a few suggestions. May 7, 2013
Rated 5.0 out of 5.0 by Good Location / Great Stay We use this hotel often for work stays and classes. It is in a good location just off Veteran's Parkway with easy access to I-55. The staff is always helpful and friendly and the location looks great after remodel. April 23, 2013
Rated 2.0 out of 5.0 by Whirlpool heat was broken During our stay, the whirlpool heat was broken. When my husband went to the front desk to inquire about it, the staff said that it was fine. The whirl pool was colder than the swimming pool which was cloudy and murky at best. He asked to be contacted by a manager with in the hour and received no response even though we were there for another 24 hrs. We were never contacted by phone or email either. We stay at Holiday Inns for the Priority Club bonus points and just found out that our 2 night stay didn't qualify. We are done with Priority Club and Holiday Inn. April 17, 2013
Rated 5.0 out of 5.0 by Happy Easter! We met family for the Easter holiday. The hotel could not have been cleaner if they tried-I even saw the General Manger Cleaning the front area-it was beautiful. The food was great and the staff could not be kinder-The desk Manager, Bart was so nice to our group and the Manager who was cleaning, Tony, was really really nice too. Thanks for making our Holiday great! April 12, 2013
Rated 5.0 out of 5.0 by Great place to stay in Bloomington I stay in this hotel often and rarely have an issue. The staff is friendly and the property is in good shape. The hotel is in a great location on the main commercial drive (Veterans Parkway). March 25, 2013
Rated 5.0 out of 5.0 by Nice Place! Got there a bit early, but we were accommodated. Pool and hot tub both just right. Spoke with a member of housekeeping; she was friendly and had been employed there for several years. The young man at the front desk gave accurate directions. We had to leave quickly and early in the morning; that process was flawless. Good place to stay. March 21, 2013
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