Rated 3.5 out of 5 by 77
Rated 5.0 out of 5.0 by Robert53 exemplary staff at Swansea
Greeted by Phear at the evening desk. Brightened my mood considerably. All staff members and on duty management and staff were wonderful!
November 3, 2012
Rated 5.0 out of 5.0 by LarryA6 fantastic room and service
I booked two rooms at your Swansea property and was just blown away by how large and well appointed the rooms were and I was also impressed by the lobby. Jackie and Pear are exceptional young ladies and great representatives of your organization. I have stayed at Holiday Inn Express locations across the country and the Swansea experience stands out as the best yet.
October 29, 2012
Rated 1.0 out of 5.0 by Rocky381 Noisy AC / Heat system and hot water
Sounded like some one tapping on a pipe with a metal object at about 4:00 AM and continuing the rest of the night.
It appeared that the staff knew that there was an issue with the hot water, as in "There is a problem and we have no hot water" in the morning. It would have been better to inform us so we could have chosen to stay elsewhere.
October 28, 2012
Rated 5.0 out of 5.0 by sj1223 GREAT!!!!!!
Room was clean,large and comfortable. Staff went above and beyond to make our stay wonderful. It's hard to believe customer service is alive and well. Way to go!!!
October 26, 2012
Rated 5.0 out of 5.0 by BNA12122 Love this hotel
Everytime I visit this location I am treated with the high quality of service I've come to expect from the Holiday Inn franchise. The receptionist's are always attentive and happy. Thanks for always making my experience a great one!!!
October 25, 2012
Rated 5.0 out of 5.0 by ONeal5 Great stay in Swansea
Great location in relation to Boston, Foxboro and Providence, RI. Clean room and property. Nice selection of hot and cold breakfast items. We would select this location for future stays in this area.
October 21, 2012
Rated 4.0 out of 5.0 by Kevinl Reasonably good place to stay
With all of the high priced hotels that are disgusting in the area this one was a welcomed change. The staff was friendly the room was comfortable and clean.
October 17, 2012
Rated 2.0 out of 5.0 by SC123TS Not very accomodating
I am working in the area and I will be staying at a hotel for the next year. The management seemed unable to handle reservations or room requests very well. They were not willing to do anything other than check you in and bill. Also, I have never received Priority points since first staying there on September 4, 2012, because, according to the manager, "Your reservation were made with your first name listed as your last." That was 2 weeks ago and it still hasn't been corrected. I have moved to another hotel and don't plan on going back to this or any other Holiday Inn property.
October 16, 2012
Rated 4.0 out of 5.0 by LVSki Comfortable room and great service. Will visit again.
This hotel is so clean, confortable from the lobby to the rooms. Front desk staffs are polite, nice, and very helpful. Coiffee and cookies are available any time. Breakfast is good with lot of choices. We will stay in this hotel again if traveling in this path.
October 13, 2012