Rated 1.0 out of 5.0 by madamL1968 Room mix up
We have stayed at the Holiday Inn Express many times over the last 2 years. We decided we love your rooms and the staff are always helpful and welcoming. We have stayed at the Holiday Inn Express in North Bay before as our son lives in North bay going to college. This time when we arrived the front counter girl (Brittney was her name) She welcomed my husband and I and proceeded to book us in. She noticed that we are Gold Members and asked if we wanted complimentary water, I said yes...she proceeded to give me 1 bottle of water. My husband was not offered a bottle and as far as I am concerned what is 1 more bottle of water for the amount of money we pay to stay in your rooms. She then gave us our room Key and put us in room 526. We went upstairs to our room, and for some reason our key would not work. I went back down and told the girl our key didn't work so she RE-PROGRAMED the key again and we went up once more to finally rest and that's when we heard a hair dryer running in the room. They had gave away our room to someone else. When we went back down to the front counter the girl looked confused and said I cannot believe your room was given away. She then stared at her computer for almost 3 to 4 minutes. She finally put us in a room on the first floor. I was not impressed at all. The first floor was noisy and drafty I will be requesting to never be put on the first floor ever again. Like I have said we love your franchise and will not stray, but I believe mistakes like this one could deter some people from coming back. When you arrive to your destination after driving for 4 hrs in the snow all you can think about is sitting back and relax. Not stand there worried your not going to have a place to sleep.
January 15, 2013
Rated 2.0 out of 5.0 by Sensfannic Never Again
We did not like our stay at this hotel at all. We had stayed previously at the Holiday Inn Express in New Liskeard and the experience was excellent. This is why we booked the same hotel in North Bay. We feel that every hotel should offer the same service and types of rooms..etc However, this was not the case. The rooms that are labelled suites are not suites. They have a couch, a microwave and a fridge that does not work. This is not a suite in our opinion. Suites should have french doors and seperate living spaces. There was not even another tv where the couch was. It was loud, dated, and we will never stay there again.
We also did not get any recognition as Priority Club Members...like water...etc Pool area was cold and dirty.
January 7, 2013
Rated 5.0 out of 5.0 by paul427 Home away form home...
We have stayed with you several times this fall. We are always welcomed as family regardless of our time of check-in.
Your excellent staff support what is already a very good place to stay.
We will return knowing that you provide a very comfortable 'home away from home.'
November 24, 2012
Rated 2.0 out of 5.0 by LJ72 Slow Wi-Fi and very uncomfortable bed.
I recently stayed at the Holiday Inn North Bay for one night. I am a Gold Club Member and I was not offered anything compared to other Holiday Inn's ie; water, popcorn etc. I was very dissapointed there was no fridge or microwave in the room.
The Wi-fi was so slow , I finally gave up and shut my computer down.
There was barely enough hot water to have a bath and it took a full 15 mins to full the tub.
The doors are very thin as I heard other guests in the hallway as though they were right in my room and it was just normal volume conversation.
The bench right in front of the entrance was the spot for all the smokers so you had to walk through smoke to gain entrance to the hotel.
The bed was aweful!! I have come to love Holiday Inns for thier amenities as well as thier comfortable beds and these beds were by far the worst.
The only positive note I have for this hotel is for the ladies in the breakfast area, they were very pleasant and extrememly efficient.
October 29, 2012
Rated 1.0 out of 5.0 by JK88 Don't count on wi-fi
Stayed at this hotel for a week in June - wifi was extremely slow, which staff explained was due to the hotel being full. On a second stay in October, had the same problem and was told the same thing. When I questioned further, was told this is an ongoing issue. The hotel just does not have the capacity to deliver adequate wifi. Btw on the second stay the boiler broke down and had to move to another hotel at 10 pm.
October 23, 2012
Rated 3.0 out of 5.0 by Pole5 beds and room privacy
I would recommend your motel, but give friends a heads up about the beds.
My overall stay was very enjoyable, the motel was very clean and staff where pleasant and polite I particularly enjoyed how sound proof the rooms where. It was unfortunate that I had to check out two nights earlier, due to hot water not being available for 24hrs, but it happens, equipment breaks down.
My two down falls where the bed and the room privacy. I was very dissapointed in the quality and comfort of the mattress, it felt like I was sleeping on a box spring. The other was that the privacy curtains where only there for show and not closable? If you are in the rooms facing the Home Depot parking lot, lights turn on at 4 am and light up the whole room. Having to go in the bathroom to change was also a drag. The store has long hours and clients in parking lot have a full view of our rooms. My room was located on the 2nd floor, 217 if my memory is good. My co-worker was in 219 and had the same complaint.
October 23, 2012
Rated 5.0 out of 5.0 by christy21 Want to Relax?? Stay HERE!
The Holiday Inn in North Bay is a wonderful hotel. My daughter goes to school there and we have stayed at other places, until we stayed at the Holiday Inn. The room, service, staff and breakfast are fantastic!!! I wont book anywhere else. I have already recommended this hotel to all our friends and family!
October 20, 2012