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Rated 4.2 out of 5 by 386 reviewers.
Rated 4.0 out of 5.0 Clean & comfortable room, excellent service. Stayed several days at the Holiday Inn. The staff was friendly and very helpful. The accommodations were very clean and comfortable. The only complaints I can give is the exhaust fan for the bathroom didn't work well, and condensation dripped from the ceiling all over the floor, making it slick. Also, the bar fridge didn't get very cold to keep things well refrigerated. Also, one suggestion is for the hotel to invest in room safes. Being so close to NYC, and off the highway, it's definitely a tourist/commuter hotel... WOuld be nice to have the option of a room safe. :) March 19, 2013
Rated 5.0 out of 5.0 by Very nice hotel This was a very nice hotel and the location was very convenient too. The staff members were very nice and helpful, specially Clara and a Colombian woman in the reception area. I will definitely recommend this hotel to my friends. March 18, 2013
Rated 5.0 out of 5.0 by Great service and good to the value. We stayed there 4 nights during first week of March. The hotel staff were friendly and the manager came to chat with customers during the breakfast. Lots of choices for the breakfast. The shuttle bus to Time Sqare is a good addition for us to visit NYC every day. The only issue we had was that WIFI was very slow and the connection was dropped frenquently in the evening. Other than that everything was fine. March 12, 2013
Rated 5.0 out of 5.0 by Definitely recommend this place! Myself and many of the employees of my company have stayed here over the past 6 years. We have logged more than 100 nights at this location without a bad stay. I have stayed here with my family on three occasions while visiting NYC. A great location and one of our favorites. Very reasonable rates, clean, good location, and an excellent staff. Hina, Sam, Clara are just a few of the terrific and enormously helpful staff. I highly recommend this location for anyone planning a trip to NYC or surrounding NJ area. March 11, 2013
Rated 5.0 out of 5.0 by Nice place to stay This hotel is really nice providing you with great room and excellent staff. It's clean and the breakfast room is great. Would stay there again. Only thing to improve is the quality of their wifi as it does not work on upper levels. March 10, 2013
Rated 5.0 out of 5.0 by The staff I've been staying here off and on for over a year. The staff has been top notch every time I come. The smile on their face when them see me makes me feel special. I can always count on a good night sleep. Thank you March 6, 2013
Rated 5.0 out of 5.0 by Terrific place to stay if visiting New York City Stayed here and used the shuttle to get into and out of Manhattan. Super service from the staff. Hina, Mariella and Malloy were super at the front desk. Sweta spoke to us at breakfast every day to chat about what we were doing that day and to help us plan our trip. I'd strongly recommend anyone to stay here and travel into Manhattan from this location March 6, 2013
Rated 5.0 out of 5.0 by Outstanding Staff! Excellent NYC location; great value! Every encounter with a staff member was wonderful. Enthusiastic; warm and interested in my well being and comfort. Well done! March 4, 2013
Rated 5.0 out of 5.0 by very good service The staff was very friendly and fast when we checked in. they gave and an up grade on my room because of my platinum status and the most important thing is that the room was clean and comfortable. I was very happy during my stay and i will come back to that location during my next business trip. March 2, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service Always will stay at this great hotel when we come to the area, Staff is pleasant, breakfast was included room was very spacious, fast wifi. February 25, 2013
Rated 4.0 out of 5.0 by Good value This is a hotel that is a good alternative to staying on Manhattan, especially if you travel by car since the parking at the hotel is free. Instead you will need to take the shuttle from the hotel into Manhattan. Even though the shuttle is $8 per person round trip it still adds up to being a good value proposition compared to both higher hotel prices and parking fees on Manhattan. February 24, 2013
Rated 5.0 out of 5.0 by Great service Had a great stay, everyone was really friendly and helpful. The hotel is located really close to the city which is great. The bed was comfortable and the selection for breakfast was also good. February 22, 2013
Rated 5.0 out of 5.0 by Great Value, Great Place!! Found this place near NYC. Great price per night. The hotel staff was amazing. Ended up staying for over a week on two seperate trips. Will be back!! February 17, 2013
Rated 5.0 out of 5.0 by Great Property Love the staff, always helpful, I arrived early checked in early no problem. Manager stopped by and checked on us daily. Best value being minutes from New York City. February 17, 2013
Rated 5.0 out of 5.0 by Surprisingly good Despite its location and some cosmetic deficiencies, I found the hotel to be cleaner and more comfortable than I initially expected when I first arrived. The staff were all very friendly and accomodating, and the Priority Club member welcome pack and "social hour" were better than most and a welcome bonus. February 14, 2013
Rated 5.0 out of 5.0 by Just One night stay Every thing was great. I would stay at this hotel any day. February 14, 2013
Rated 5.0 out of 5.0 by Very nice place to stay in. Really enjoyed the hotel. It is nice from outside an inside as well! Frond desk staff and managers are so nice and friendly, it is always pleasant to be greeted with a smile. Rooms are very nice and clean. February 11, 2013
Rated 5.0 out of 5.0 by excellent and reasonable location near NYC Good clean & reasonably priced hotel very close to New York City February 10, 2013
Rated 5.0 out of 5.0 by Excellent I experianced a friendly staff, great service, clean, quiet room and felt very safe here February 6, 2013
Rated 5.0 out of 5.0 by Best Staffed and Best Managed Hotel in the New York Area I'm a leisure guest, and stated in this Hotel for few days. Let me be 'fair and honest' about the positives and negatives of my stay. The positives are: 1.) Location is very convenient to New York City. They have a bus service and shuttle run by third party. Remember to make advance reservations. 2.) Hot Breakfast with many varieties of food. Really good, and Finally, 3.) Staff are really friendly and attentive to my service needs. From the time of Check in - Till the time of Check Out my entire stay has been very pleasant. I can't remember the names, Sara/ Clara, has been excellent in my service expectations. Similarly, Hina or Tina, I cant remember her name. I guess she is the manager of the hotel. She has been very friendly, yet highly professional. One has to meet the manager to believe it. She took good care of me during my entire stay.. She made my stay homely. Plus, there is plenty of parking, internet etc., All in all great value for New York. On the Negatives side, 1.) The Furniture and Hotel needs some maintenance. I guess they are upgrading the hotel. I noticed replacing new furniture, in the breakfast area, lobby etc., 2.) The hotel does not have great views. I love the water-view, as I always enjoy staying by water.. and oceans.. It would be nice to have restaurants in a walking distance. However, the restaurant the staff recommending are fine as well. Pool lover, be careful: They don't have indoor pool, and Jaccuzzi .. But, all in all a great stay, great staff, well managed. I'l be back to this hotel again, and will recommend to my friends / family February 4, 2013
Rated 5.0 out of 5.0 by Couteous staff, clean and beautiful room I keep coming back to Holiday Inn express again and again due to the comfort I get here. The staff greets with a smile and checks me in with full information everytime. The room is always equipped with the essentials and if there is a need I can always approach the front desk and they help me. Being so near to NY city, its perfect place to stay with awesome price. February 4, 2013
Rated 5.0 out of 5.0 by Staff and service, excellent! We like the North Bergen NJ Holiday Inn Express because it is so convenient to Manhattan and has everything you need to stay overnight without having to take your car into the city. The rooms are good, the hot breakfast is good, and transportation into the city is cheap, frequent, and easy. On our last stay as a family we were extremely impressed with the management of this hotel. In my long experience, absolutely tops. First was manager Ina who helped us resolve a difficult problem; she went to great lengths to not only solve the immediate problem, but then went well beyond to resolve the overall issue during the day while we were away, and if that wasn't enough, she surprised us by going beyond even that by providing extra support for our stay rarely seen. As long as she is manager there, we will go back. I need to also mention an unknown front desk employee who got up in the middle of the night to decisively and strongly help us, and manager Mathew who was most gracious in helping us on our departure. If nothing else, this hotel is recommended for its staff alone. February 4, 2013
Rated 5.0 out of 5.0 by Loved This Hotel The staff at holiday Inn were so great, helpful, kind, knowledgeable, fun. The shuttle made it so easy to visit New york and come back again. The breakfast was so great and so easy to enjoy when its complementary. The rooms were clean and spacious. The price was worth every penny. Thank you again Holiday Inn. We will be back again, The Campbell Family January 23, 2013
Rated 5.0 out of 5.0 by New York Vacation This location is great if you are looking to travel to New York. The shuttle and buses that go to and from here are great and convenient. The rooms are awesome since they have a microwave and a refrigerator. Since it is close to the busy roads, it can get noisy from the outside, but other than that this is a great location. January 9, 2013
Rated 5.0 out of 5.0 by Great stay very convenient to NYC , had a great stay , staff was very friendly and accommodating , hotel was nice and clean , will definitely stay her again January 8, 2013
Rated 5.0 out of 5.0 by New York Vacation We stayed here while visiting New York City. They have a arrangement with a shuttle service that will shuttle you into New York for $8 round trip. This was by far the best news we recieved when we arrived. Room are a good size and staff is very freindly. Only negative comment was the WIFI speed. January 7, 2013
Rated 4.0 out of 5.0 by Comfortable but bad odor and bathtub not clean! This was my second time staying at this facility and I must say the staff was excellent. My second visit, I was not pleased with the room. There was definitely an odor and the bathtub was not cleaned properly. January 7, 2013
Rated 5.0 out of 5.0 by Good Hotel Would Recomend It was A pretty good hotel, Is very clean The staff are good, the breakfast is very good a lot of stuff. I did like the location is only 2 mile from manhattan which was great. There was a lot of parking spaces. And the price i dont think there is a hotel in there that can be as good as this one for the price. January 7, 2013
Rated 5.0 out of 5.0 by Great Service Spent a wonderful time and the breakfast was excellent. January 6, 2013
Rated 1.0 out of 5.0 by Horrible, rude staff Upon arriving to the city, we had complications with the shuttle service therefore took a cab which costs $60. When we checked in the front desk rep was extremely rude and used foul language. We got to our room and the temperature was very hot. It was unbearable. The next morning we asked the Manager on duty if we can cancel our 2nd night stay and receive a refund due to the poor treatment at check in. When I explained the situation and language the rep was using, the Manager said "that's where I draw the line, nobody here would do that and guests like to make up stories". I have a witness to how the front desk rep treated me and also feel that the Manager should have provided quality customer service instead of eating a bag of sun chips, basically calling me a liar and not willing to do anything for me to make our stay pleasant. I will never stay at this property again or recommend it to others. January 5, 2013
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