Rated 5.0 out of 5.0 by JuanL29 Surprisingly good
Despite its location and some cosmetic deficiencies, I found the hotel to be cleaner and more comfortable than I initially expected when I first arrived. The staff were all very friendly and accomodating, and the Priority Club member welcome pack and "social hour" were better than most and a welcome bonus.
February 14, 2013
Rated 5.0 out of 5.0 by Rosemary1478 Just One night stay
Every thing was great. I would stay at this hotel any day.
February 14, 2013
Rated 5.0 out of 5.0 by Diana2010 Great services
Always great service the staff is always helpful, rooms always clean
February 12, 2013
Rated 5.0 out of 5.0 by Karapuz Very nice place to stay in.
Really enjoyed the hotel. It is nice from outside an inside as well! Frond desk staff and managers are so nice and friendly, it is always pleasant to be greeted with a smile. Rooms are very nice and clean.
February 11, 2013
Rated 5.0 out of 5.0 by mike113 excellent and reasonable location near NYC
Good clean & reasonably priced hotel very close to New York City
February 10, 2013
Rated 5.0 out of 5.0 by Colopaisa511 Costumer service
The costumer service was the best!. They where so polite and serviceable. Mathew is one of the representative from this hotel and i was super satisfy with his knowledge, personality, proffesionalism, politeness, and personality that he provide to my wife and myself. He was the one that i treated the most that i got in contact the most but the rest of the staff the little that we spoke to them they seem really nice and i felt really confortable to stay there. I defenetly reccomended and its SUUPER CLEAN! Which is the number one thing for me. I got to see the owner, however i didnt get to speak to him, but he really seemed a very humble and polite person for being an important person like him. Im defenetly going back, normally once minimum a month i come here.
February 6, 2013
Rated 5.0 out of 5.0 by Dakota111 Excellent
I experianced a friendly staff, great service, clean, quiet room and felt very safe here
February 6, 2013
Rated 5.0 out of 5.0 by Steve1980 Best Staffed and Best Managed Hotel in the New York Area
I'm a leisure guest, and stated in this Hotel for few days. Let me be 'fair and honest' about the positives and negatives of my stay.
The positives are: 1.) Location is very convenient to New York City. They have a bus service and shuttle run by third party. Remember to make advance reservations. 2.) Hot Breakfast with many varieties of food. Really good, and Finally, 3.) Staff are really friendly and attentive to my service needs. From the time of Check in - Till the time of Check Out my entire stay has been very pleasant. I can't remember the names, Sara/ Clara, has been excellent in my service expectations. Similarly, Hina or Tina, I cant remember her name. I guess she is the manager of the hotel. She has been very friendly, yet highly professional. One has to meet the manager to believe it. She took good care of me during my entire stay.. She made my stay homely. Plus, there is plenty of parking, internet etc., All in all great value for New York.
On the Negatives side, 1.) The Furniture and Hotel needs some maintenance. I guess they are upgrading the hotel. I noticed replacing new furniture, in the breakfast area, lobby etc., 2.) The hotel does not have great views. I love the water-view, as I always enjoy staying by water.. and oceans.. It would be nice to have restaurants in a walking distance. However, the restaurant the staff recommending are fine as well. Pool lover, be careful: They don't have indoor pool, and Jaccuzzi ..
But, all in all a great stay, great staff, well managed. I'l be back to this hotel again, and will recommend to my friends / family
February 4, 2013
Rated 5.0 out of 5.0 by mittal Couteous staff, clean and beautiful room
I keep coming back to Holiday Inn express again and again due to the comfort I get here. The staff greets with a smile and checks me in with full information everytime. The room is always equipped with the essentials and if there is a need I can always approach the front desk and they help me. Being so near to NY city, its perfect place to stay with awesome price.
February 4, 2013
Rated 5.0 out of 5.0 by DFritz Staff and service, excellent!
We like the North Bergen NJ Holiday Inn Express because it is so convenient to Manhattan and has everything you need to stay overnight without having to take your car into the city. The rooms are good, the hot breakfast is good, and transportation into the city is cheap, frequent, and easy. On our last stay as a family we were extremely impressed with the management of this hotel. In my long experience, absolutely tops. First was manager Ina who helped us resolve a difficult problem; she went to great lengths to not only solve the immediate problem, but then went well beyond to resolve the overall issue during the day while we were away, and if that wasn't enough, she surprised us by going beyond even that by providing extra support for our stay rarely seen. As long as she is manager there, we will go back. I need to also mention an unknown front desk employee who got up in the middle of the night to decisively and strongly help us, and manager Mathew who was most gracious in helping us on our departure. If nothing else, this hotel is recommended for its staff alone.
February 4, 2013
Rated 5.0 out of 5.0 by jewelsss Loved This Hotel
The staff at holiday Inn were so great, helpful, kind, knowledgeable, fun. The shuttle made it so easy to visit New york and come back again. The breakfast was so great and so easy to enjoy when its complementary. The rooms were clean and spacious.
The price was worth every penny.
Thank you again Holiday Inn.
We will be back again,
The Campbell Family
January 23, 2013
Rated 4.0 out of 5.0 by Chris123 Room 207
Poor Internet access since I was in town for work it was pointless to stay at this hotel I wasent able to get any work done. The wireless signal connection was horrible and I was unable to conect to the internet from this room.
The room was very confortable, at first sight is beautiful however the maintenance was ridiculous...I have pictures of spider webs on the walls and it seemed like it was quickly cleaned n not detailed cleaned.
Since i took the pis w my camera phone they dont meet the pixels required and couldnt upload
January 21, 2013
Rated 5.0 out of 5.0 by Sky44 New York Vacation
This location is great if you are looking to travel to New York. The shuttle and buses that go to and from here are great and convenient. The rooms are awesome since they have a microwave and a refrigerator. Since it is close to the busy roads, it can get noisy from the outside, but other than that this is a great location.
January 9, 2013
Rated 5.0 out of 5.0 by Christian034 Great stay
very convenient to NYC , had a great stay , staff was very friendly and accommodating , hotel was nice and clean , will definitely stay her again
January 8, 2013
Rated 5.0 out of 5.0 by DOD79 New York Vacation
We stayed here while visiting New York City. They have a arrangement with a shuttle service that will shuttle you into New York for $8 round trip. This was by far the best news we recieved when we arrived. Room are a good size and staff is very freindly. Only negative comment was the WIFI speed.
January 7, 2013
Rated 4.0 out of 5.0 by Kumi Comfortable but bad odor and bathtub not clean!
This was my second time staying at this facility and I must say the staff was excellent. My second visit, I was not pleased with the room. There was definitely an odor and the bathtub was not cleaned properly.
January 7, 2013
Rated 5.0 out of 5.0 by Dayr123 Good Hotel Would Recomend
It was A pretty good hotel, Is very clean The staff are good, the breakfast is very good a lot of stuff. I did like the location is only 2 mile from manhattan which was great. There was a lot of parking spaces. And the price i dont think there is a hotel in there that can be as good as this one for the price.
January 7, 2013
Rated 5.0 out of 5.0 by Rajvar Great Service
Spent a wonderful time and the breakfast was excellent.
January 6, 2013
Rated 1.0 out of 5.0 by MEM77 Horrible, rude staff
Upon arriving to the city, we had complications with the shuttle service therefore took a cab which costs $60.
When we checked in the front desk rep was extremely rude and used foul language.
We got to our room and the temperature was very hot. It was unbearable. The next morning we asked the Manager on duty if we can cancel our 2nd night stay and receive a refund due to the poor treatment at check in. When I explained the situation and language the rep was using, the Manager said "that's where I draw the line, nobody here would do that and guests like to make up stories".
I have a witness to how the front desk rep treated me and also feel that the Manager should have provided quality customer service instead of eating a bag of sun chips, basically calling me a liar and not willing to do anything for me to make our stay pleasant. I will never stay at this property again or recommend it to others.
January 5, 2013
Rated 1.0 out of 5.0 by Mike88 Needs to be updated/Refurbished
It needs to be updated badly. Elevators are small and the luggage carts too big to fit in without manhandling them. I was on the 5th floor and when I first checked in I noticed heavy scent of air freshener to the point of being over whelming. After being there for nearly 2 weeks the scent wore off and the stench that they were trying to hide became more pronounced the longer my stay. The staff tried to be helpful when I had a couple of issues with my room but were over-their-head with what should have been simple fixes. The carpet needs a good cleaning or better yet replacing. The breakfast was adequate but not serving until 7 made it unusable although they did have a continental breakfast starting at 6. Although was nonsmoking there was smoking at times even with a stated cleaning charge for smoking in the room. The Wi-Fi was problematic in that you had to keep entering the access code to use it, for some reason it would drop you for no reason. One of the queen sized beds had evidently been around for a while, there was a permanent dip in the mattress. One of the outlets did not work and with all the electronic equipment that needs to be plugged in with laptops, cell phones, iPod’s, etc., and in my case CPAP, you have to make choices on what you’re going to charge/use. I don’t think I’ll be back.
It is located on a steep hill so its difficult to unload and load your car. I did find that when I checked out I used the back entrance on the 2nd level.
January 4, 2013
Rated 5.0 out of 5.0 by ssvmd Perfect hotel to visit NYC!
I recommand this hotel to anyone going to visit NYC! Very confortable, good breakfast & possibility to take a shuttle to travel to NYC (Time Square) at low price... only 15 min. and you're there!
January 3, 2013
Rated 4.0 out of 5.0 by carvilla Winter Vacation
This hotel was very clean and great for the price. It is a 5 min drive into Manhattan. The free breakfast was plentiful- a full breakfast!
The rooms were very nice and beds were very comfy.
The only downside I would say was the shuttle bus into Manhattan. You have to pay $8.00 per person! And they leave 3 times in the morning and pick up 3 times at night to come back. The earliest return is 8 pm!!!! I had small children with me so that didn't work out so well. The shuttle is seperate from the hotel. It is NOT their service. I think for a hundred something a night, a 5 min shuttle ride should be included...other than that, it was perfect!
January 2, 2013
Rated 4.0 out of 5.0 by Revell31 Easy in and easy out - very comfortable - good breakfast
Great price if you don't want to spend more money in New York.
January 2, 2013
Rated 5.0 out of 5.0 by Rodger Rodger
Having stayed at this hotel many times over the years, the overall experience is excellent. Proximity to NYC is tops, convenient and resonably priced. Even if driving, I'd recommend taking the shuttle (buses have their own lanes) unless you have a carload.
December 19, 2012
Rated 5.0 out of 5.0 by ubkidd Good place to stay!
My experience at this hotel was very good. The staff was friendly and I came away with the impression that they cared. The price was much more affordable than any nearby Holiday Inn's that I checked out, at least for this particular weekend. It's very close to New York City. A short drive to Lincoln Harbor gives you a good view of the NYC skyline. I took a taxi (from Atlantic Taxi Service) one night from the hotel to a bar in NYC 4.5 miles away and it cost $75 though which I thought was ridiculously expensive. They also have a shuttle that will take you into the city but I'm not sure how much it is. I would definitely check on that pricing before having the hotel call a cab for you if you plan to go into NYC. Overall, the hotel experience was good. I would recommend it based on my 3-night stay.
December 15, 2012
Rated 5.0 out of 5.0 by JR42 Great Place and Value
I have been staying here almost every week for the last couple of months and my experience has been great. The staff has been wonderful (in particular Sarah and Mario), the beds are very comfortable and the rooms are clean. The hotel is a great value for what you get!
December 14, 2012
Rated 4.0 out of 5.0 by cjc59 Great vacation hotel
My friends and I stayed 6 nights at this property and were very happy with our accomodations. The rooms were spacious, clean and well maintained. The breakfast was plentiful and offered a variety of breakfast choices. The shuttle service that works in conjunction with the hotel into NYC was great and economically priced. We were able to stay in a nice comfortable hotel and avoid the higher priced accomodation across the river and still see the sights of NYC. We planned for this trip over 6 months and enjoyed ourselves immensley due in large part to the friendly and courteous staff both at the hotel and with the shuttle service. Thank you for helping to make it a great vacation.
December 8, 2012
Rated 5.0 out of 5.0 by Rockettes12 Excellent hotel - great area
We had a great stay from check in with a very helpful staff. We were greeted by Mario and he was excellent. Room was great and as described, clean and comfortable. Great area to stay to visit NYC and area. Breakfast was great with both hot and cold items-above average from other hotels continental breakfasts. Thanks for everything and thank you Mario!
December 4, 2012
Rated 5.0 out of 5.0 by Amy407 AWESOME STAFF, super comfy bed, great deal!
I cannot say enough how kind and helpful the staff at the North Bergen/Lincoln Tunnel are. They were super nice and helpful with anything we needed, including free snacks after spending a long day in NYC! The room was plenty big enough with a super comfy bed. It was very clean as well. The complimentary hot breakfast was an added bonus, it was very good. Close to the city and easy for access to public transportation into NYC, this is a great choice and value. It is in a safe neighborhood as well. I would highly recommend it and will definitely be returning. This was my 2nd stay, my 1st time ended early due to Hurricane Sandy. I hope to come back for a 3rd time soon!
December 4, 2012
Rated 4.0 out of 5.0 by Niki Convenient, Comfortable, and Affordable
I really enjoyed my stay at this hotel. It was convenient to Manhattan, the room was comfortable, and the staff were awesome. I booked in advance, which I think made the room very affordable because when I inquired about extending my stay one more night , it was going to be quite a bit more (but I did it anyway). The breakfast, which was quite good and included many choices for all diets, made this hotel even more affordable because we did not have to eat out and we could get going with our day sooner. I also enjoyed using the fitness room, mostly the treadmill, and checking my email in the business center. The hotel is near (walking distance for me, my husband, and our 3-year-old son) shopping, including a grocery store, restaurants, and gas stations. I would recommend this hotel to my friends and family.
November 25, 2012