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Rated 4.2 out of 5 by 410 reviewers.
Rated 4.0 out of 5.0 by Spacious room and good breakfast Spent three nights at this facility during my first visit to the NYC with my family. The hotel staff was helpful. The room was spacious and breakfast was very satisfying. Enjoyed the free parking and convenience to Manhattan. Third party hotel shuttle service is disorganzied, but ultimately got us where we wanted to go. I would recommend this hotel if you have a car and want to avoid driving into the hustle and bustle of Manhattan. July 7, 2014
Rated 3.0 out of 5.0 by Lousy internet see title. The internet was too slow. TV was out from the storm. AC didn't cool the room sufficiently. July 5, 2014
Rated 5.0 out of 5.0 by Nice place Excellent choice price/quality. Nice staff, good view. The wireless reception could be improved, in room the internet signal was weak. Good impression, glad to be back there. July 2, 2014
Rated 4.0 out of 5.0 by Worth to the price All the experience is average. But compared to the price of the hotel in Manhattan, this hotel is good enough. I will recommend it. However, if you do not care the money, the hotel in either Newport or Manhattan will be more comfortable and convenient. July 1, 2014
Rated 5.0 out of 5.0 by Great Choice! I had never been on a family vacation to New York ... So I began to look for a hotel close by and in choosing this hotel it was a great choice! We were very pleased with the location, bus shuttle to downtown New York and everything about the hotel. Would recommend it to others ... you will enjoy your stay here! Also, there was an employee in the breakfast area named Mila that by her work and service with a smile each morning got the day started off great! Our family enjoyed our stay. July 1, 2014
Rated 3.0 out of 5.0 by Service Good, Location Terrible The front desk gentleman was friendly, and the rooms were comfortable (however could use a face lift as some of the furniture pieces were in disrepair and held together with tape. The hotel however is in a terrible location, seems to be a seedy area, it does have easy access to Lincoln Tunnel if you are comfortable driving to and from NYC with your own car, (and finding parking over there is not easy either) however if not, the shuttle bus that the hotel uses, does not make early morning trips before 8am. Without early morning service, you will be stuck paying for a taxi, walking up very steep hills/roads to catch other public transit, or as we ended up driving our car to a PATH location to catch a train to and from NYC at the cost of $30.00 per day parking plus train costs. Next time I would either pay the additional money to stay in NYC or find a hotel closer to the PATH stations in New Jersey--on a side note the Hobokan area near the water was a great area to hang out, with fantastic views of NYC June 30, 2014
Rated 4.0 out of 5.0 by Convenient Staff was very helpful upon arrival. The shuttle from the hotel was a plus as we parked our car and took the shuttle into NY each day then took the subway or walked. Breakfast was wonderful each day and well stocked with a wonderful variety. Our room was clean and comfortable. June 30, 2014
Rated 5.0 out of 5.0 by friendly staff the staff were so accommodating and helpful. price and location are the two redeeming qualities. easy access to new york with the shuttle bus. June 29, 2014
Rated 2.0 out of 5.0 by Not for the clostrophobic Gum chewing clerk welcomed us in. Elevator barely held the luggage cart. Extremely low ceilings; not for anyone over 6'2". The advertised shuttle into the city only comes every 1.5 hours or so and was $12 round trip. Or you could walk a block away to shuttles that run constantly for $6 (not that the hotel will tell you). Hallway was very hot. Breakfast was good. Very dangerous to pull out the back driveway due to extreme angle and closeness to the busy street. June 29, 2014
Rated 5.0 out of 5.0 by Family vacation to visit NYC This hotel is very close to NYC. There was shuttle service from the hotel to the city different times of the day (for a price) we did use this service both days we were there and it took alot of pressure off of us, we didn't have to worry about driving around the city or which bus to take etc. We were not at the hotel much just to eat breakfast and sleep. we enjoyed our time and feel like we did not bust our budget by staying at the North Bergen HI Express. June 29, 2014
Rated 4.0 out of 5.0 by My overall experience We didn't spend much time in the hotel, only at nights and early in the morning. It was good and the staff was attentive, except for a lady that serves breakfast who is a little bit harsh with people. On the other hand the rooms are clean and the check in and out is really fast and efficient, but something needs to be done about the smell, maybe due to the carpets. The internet was not so good either. Overall, it met my expectations... June 29, 2014
Rated 5.0 out of 5.0 by Very nice staff The staff was very friendly throughout our stay and extremely helpful. I'd definitely stay here again. June 27, 2014
Rated 5.0 out of 5.0 by Excellent Very nice, would highly recommend. Holiday Inn was close enough to NYC that I could travel conveniently and was located in a nice place. limited noise and the staff was very attentive. Mr. Sarkar was amazing in helping and answering all my questions. Would go back for all my travel needs! June 27, 2014
Rated 5.0 out of 5.0 by great service had a great stay every thing was all right at the Holiday inn express June 26, 2014
Rated 4.0 out of 5.0 by comfortable bed and nice breakfast The beds seemed larger than a standard double bed room and were very clean and comfortable. The breakfast had plenty of options and was consistently well stocked. June 24, 2014
Rated 5.0 out of 5.0 by Great location and staff Hotel was better than expected. Beds were very comfortable and breakfast was great. Used hotel for a quick 2 day visit to NY City and was glad we didn't have to drive into the city! Used both public transportation and hotel recommended shuttle service. Both took longer than we expected - but that's because we're not used to THAT much traffic. Would stay there again. June 24, 2014
Rated 5.0 out of 5.0 by attentive staff and nice room attentive staff and nice room.convenient location and great service,shuttle to manhattan on time but without airconditioner June 24, 2014
Rated 1.0 out of 5.0 by Multiple Issues, will not return. I wouldn't return to this property for the following reasons: 1. For 2 of the 4 days, water suddenly stopped while I was in the middle of shower. On one of these days it took me more than an hour and two calls to front desk to somehow complete shower. 2. Internet was so slow during late evening hours, it almost didn't exist. I had to use my personal hot spot. 3. TV would lose signal every few minutes. Do not expect to enjoy your favorite TV show or movie. 4. Housekeeping was substandard. 5. Quality and variety of breakfast items was very disappointing. June 23, 2014
Rated 4.0 out of 5.0 by Easy to travel to/from NYC We had no major issues with our stay; room was clean, staff were nice. Convenient hotel for visiting NYC if you want to save a few bucks. We chose not to utilize the shuttle service, because of unpredictability and lack of regular times, and instead looked up the local train service which was very convenient. 7 minute drive to the Secaucus train station, 4.00 a person brought us right into Penn Station. The train ride was 7-8 minutes with no stopping. Very easy to use! We highly recommend it! Great stay, and a great weekend! June 23, 2014
Rated 1.0 out of 5.0 by Worst stay ever! My room stunk like smoke. Did give a receipt for my stay now I'm wasting my personal time to try to find one on your terrible website. June 22, 2014
Rated 2.0 out of 5.0 by TV and Internet Neen to improve TV continuity and internet capabilities. June 16, 2014
Rated 5.0 out of 5.0 by great service, clean, nice motel close to NYC i really like this motel as staying near NYC as i have seen a lot bad review for motel near NYC but this motel experience was totally different and it changes my mind set. June 11, 2014
Rated 2.0 out of 5.0 by Never Again We chose this property based on their advertisement of being close to Manhatten with a third party shuttle service to the Port Authority. As we were spending each day in Manhatten that was a valuable feature to us. Well the shuttle service was not $4 as we were led to believe but $12 and up depending on times. When I asked the receptionist for help in finding local buses little interest was demonstrated in assisting my and only after a lengthy conversation did she reluctantly provide a map to pick up a local shuttle around the corner for $3. The cab ride from the Port Authority is $60 one way which is the other alternative means of transit. The service remained unhelpful throughout our stay. The room did not have a closet and we read on the wall in the room that a clothes rack would be provided but there was no space in the room to put it. The gym equipment was in very poor repair. Housekeeping was disappointing as simple things such as changing the toilet paper, removing coffee cups and completing the bed making process were below standard. The food choices in the breakfast bar were extremely limited. I believe that there is a health and safety concern in some of the public parts of the location the smell of the cleaning fluids that were being used was so strong that you could taste it. As a frequent guest of the Holiday Inn Express chain I can say that this location is far below the standard we are used to. The physical plant needs work and I understand that this takes time. High quality customer service can be remedied immediately with better management and trained staff. We will not be coming back to this location. June 10, 2014
Rated 4.0 out of 5.0 by Just Right for Pre-Cruise Relaxation stayed here overnight after a long drive from ohio, with grandchildren and their mom and dad. needed to wind down a get ready for the next day in manhattan. good, cost-effective stay. June 10, 2014
Rated 4.0 out of 5.0 by Great value, avoid the shuttle... We stayed in this hotel and went to the city to see a show and check out the sights. The hotel was nice, clean and a great value (especially since we needed multiple rooms to accomodate a group of 8). We rode the private shuttle into the city at $15/person (there was a $3/pp adder for staying until 11:00 PM which is what you have to do if you're going to see a show). For a larger group, I would have gone to PATH station and rode the train in to the city. and then moved about in the subway instead though. The PATH runs 24hrs/day and there's no "rush" to get to the shuttle pick up point after the show... Other than that it was great. June 9, 2014
Rated 4.0 out of 5.0 by Great hotel Comfortable pillows and excellent breakfast! When making our beds, the housekeeping staff put my book on the nightstand in an awkward way, which bent the cover. We also had trouble with the room keys. They had to be reset three times during our 2-night stay. However, the staff was very helpful and apologetic in correcting this problem. June 7, 2014
Rated 5.0 out of 5.0 by Great hotel if visiting NYC This was a perfect choice for me and my boyfriend to stay at when we visited NYC. They have shuttles that take you into Times Square for. Very decent price ($7 one way $12 round trip) . We had to take a cab once only when we arrived and had to check into the hotel and it was a $50 can ride so the shuttle is well worth it to get back and forth! June 4, 2014
Rated 5.0 out of 5.0 by Wonderful Hotel Whenever I go to New York City I stay at this hotel. It is about 20 min from the city. The hotel is a great value. The room is spacious. The beds are comfortable. The free breakfast is good and you can take food with you. Definitely a good stay. May 25, 2014
Rated 4.0 out of 5.0 by Re-habilitated, but still lacking in some finer points. First time stay here. Price reasonable for location. No closet to hang anything, but only moderately inconvenient. Funny thing about the drawers continually opening. Felt like I was in "The Sixth Sense." Thought Bruce Willis was doing it to me. Not a big deal until you walk into them in the middle of the night. OUCH! Rooms quiet for being in the middle of a busy location. Staff friendly and VERY willing to be helpful. Room and hallways recently went through an upgrading. Bed great, bathroom new and clean!!! yeah... May 24, 2014
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