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Rated 4.2 out of 5 by 360 reviewers.
Rated 3.0 out of 5.0 by Good cleanliness and service, questionable security. The room was clean and comfortable. Maintaining room temperature was difficult from the window HVAC unit. A room thermostat would definitely help. Door security was also a problem. Dead bolt was overridden by the door key card and only the manual latch prevented the door from being opened. Day manager is looking into this situation. Breakfast staff was excellent. Housekeeping staff need to improve personal hygiene to keep from leaving BO scents behind. December 26, 2013
Rated 5.0 out of 5.0 by Great Hospitality and Service I stayed here for a week while on business in the North Bergen, NJ area. Immediately upon check-in the staff was amazing and they really made sure that I was very comfortable. I had a great time from the moment I arrived until I left. Top Notch Place. I will most definitely return..... December 23, 2013
Rated 5.0 out of 5.0 by excellent Lost power power in my condo so had to stay here for 4 nights. The WIFI and gym is awesome December 15, 2013
Rated 4.0 out of 5.0 by nice hotel ,friendly helpful staff ,excellent value we had a very enjoyable weekend ,enhanced by the stay at the North Bergen H Inn express. Manageress particularly courteous One comment I must criticise is the lack of a room safe But that would be a head office responsibility Thanks Alan December 13, 2013
Rated 4.0 out of 5.0 by Very comfortable, warm, clean and helpful staff Excellent location for the Lincoln Tunnel to Manhatton. There is a mini coach going regularly to Manhatton either from hotel or round corner. Would stay again on our next visit to New York Good value compared to hotels in Manhatton December 12, 2013
Rated 5.0 out of 5.0 by Amazing Hotel for comfort and value We were blown away by the amazing staff and comfort at this great hotel. It felt like home !!! December 12, 2013
Rated 1.0 out of 5.0 by uncomfortable First time at this location with a tour and my bed was a sunken pit. When I left a message at the front desk, they contacted my tour guide and suggested that I was not giving then the proper information (I was lying) and they found nothing wrong and that mattress as they had actually changed that mattress within the last three weeks. Really... I have pictures. December 11, 2013
Rated 5.0 out of 5.0 by Extremely Helpful Staff Sam and the rest of the folks at this hotel are outstanding. Everyone has a friendly hello and treats you like royalty!! In the morning the folks in the café are so ready to help start your day with a smile. Extremely helpful - I recently stayed there and forgot my purse at another location - Sam issued me an additional card key and made that whole experience a lot easier. The hotel is very clean - when we were there they were wallpapering and working on the floors. Well kept and a great place to stay!! Thanks to all the folks there. December 9, 2013
Rated 3.0 out of 5.0 by this is really good staff. but that it. this is really good staff. n good bed. but only that. Causing coughing dirty carpet and the fan(Heater). cant open window. sometimes very Unpleasant odor, and headaches. Without cheaper price and not a good traffic Condition. but really good staff. normal breakfast. December 6, 2013
Rated 5.0 out of 5.0 by Loved it!! We stayed for 6 nights for thanksgiving, 2 adults 2 kids, we were so comfortable. Rooms very soooo clean and had great views. We loved that shuttle to the city. It was such an awesome trip we are already planning our next stay!! Breakfast daily was so good and convenient. Also nice hot coffee or tea waiting for you in the front by the elevators was a big plus after a long day in the city and it being cold out. December 5, 2013
Rated 5.0 out of 5.0 by Back again We are back for another visit. The hotel meets our housing needs when we come to visit our relatives nearby. Its location, rooms, service and affordable price keep us coming back. December 4, 2013
Rated 5.0 out of 5.0 by Must for NYC Trip Stayed here after spending the day in NYC. A great room for a much reasonable price than those in the city. At first we were worried about the noise level seeing as the hotel is off US 1. However, after entering the room, you couldn't hear any real outside noise. Excellent customer service and very personable staff. December 3, 2013
Rated 5.0 out of 5.0 by excellent service thank you, it will be great to stay at your hotel. November 30, 2013
Rated 5.0 out of 5.0 by Great Place to Stay If you want to visit New York City, this hotel gives you that option without paying New York City prices. There was a shuttle service that took you to Times Square for a minimal fee (one way or round trip) which proved to be a jewel for us. Hats off to Mila and the breakfast staff for such a great breakfast experience. November 26, 2013
Rated 5.0 out of 5.0 by my 2nd stay experience Like before both HEENA & SAM accomodated my last minute reservation request and took care of stay very well. Best part of the flexibility that they offered for me for a early check-in this time as i took a RED EYE flight from SFO to JFK and had to take a shower and change before i get to work. Thank you folks. You are very customer friendly and supportive. Thank you. best regards, jithendra November 24, 2013
Rated 4.0 out of 5.0 by Great value!!!! Enjoyed my over night stay. The room was very well kept and clean. We slept very comfortably in bed. For the price we paid it was excellent. I would recommend this hotel to my family and friend. I plan to use this hotel when ever I'm in the area. Thanks November 21, 2013
Rated 5.0 out of 5.0 by very good the staff was friendly easy chick in East check out November 20, 2013
Rated 5.0 out of 5.0 by AWESOME EXPERIENCE! From the time, we stepped in the room, we were instantly impressed....From the beginning to the end, we were satisfied. Beds were comfortable! Rooms were clean....Just a wonderful experience! November 18, 2013
Rated 3.0 out of 5.0 by Room Room Carpet not clean in general Walls dity in some parts November 17, 2013
Rated 5.0 out of 5.0 by Great Service and clean rooms Very convenient to NYC, great service all around. Would stay there again. November 13, 2013
Rated 5.0 out of 5.0 by Pre-Cruise stay This is our second stay at this property. It is easy to get to on our way to the Lincoln Tunnel. We drive out to the NCL Pier 88 in the morning and arrive there whithin 15mins or so. The staff we interacted with were very courteous and helpful. CHeck in was quick, luggage carts available and parking was easy. The room shows some wear but was overall clean and comfortable. The Wifi worked as advertised. THe beds were quite comfortable and the room was quiet. The shower had plenty of hot water for all of us (4 people). Breakfast was typical of Holiday Inn Express so we had a great breakfast before starting our day. It was quite busy but they did not run out of anything. THe morning desk staff was equally efficient and provided us with a "short cut" from the parking back to route 3 and the tunnel. The overall cleanliness of the property has improved from our stay last year. Thanks for another pleasant stay! Overall, it is a great place to stay over at a very reasonable price. It would also be a great base camp for those wanting to visit Manhattan but save some $$$. November 13, 2013
Rated 5.0 out of 5.0 by Excellent alternative for NYC Stayed here at the beginning of October with my 18 year old son. Had read scare stories about the bus but using the info from the hotel staff it all worked easily. We had one small problem when the NYPA changed the bus stand due to works but otherwise fine. We tended to get the shuttle to/from the ToysRUs. On our first day we couldn't find the hotel but a quick phone call to Reception sorted us out. When we got there, hot and bothered, the lady receptionist immediately offered us some water, heavenly. We were welcomed as Rewards Club members and given an upgrade. The room was immaculate , large and quiet. All staff were friendly and efficient. Would definitely recommend the hotel and will stay again when in the area. November 12, 2013
Rated 5.0 out of 5.0 by Great place to relax! Awesome customer service from Marie and staff. The room was very comfortable. The location of the hotel was ideal. It's right off the highway and close to a lot of attractions. November 11, 2013
Rated 4.0 out of 5.0 NYC - Live With Kelly and Michael Received free tickets to watch the taping of LwKM. Priced rooms in NYC and decided to stay in NJ. Property is close to the city with free parking and to transit. The property was clean and the front desk staff was friendly. Breakfast was not that great but it was free so we made the best of it. The only negative is the small shower but again we made the best of it. Would recommend the hotel. November 11, 2013
Rated 5.0 out of 5.0 by my 1st stay experience I have been travelling to NY and NJ client offices every other week for last 2 years. Have been staying in NJ and travelling to NY for my meetings. I searched for this property to stay closer to NYC and talked to SAM at this hotel to make my 1st booking. Right from reservation thru my 1st stay, SAM made it a very nice experience for me and i would love to stay again in future. I found this property very clean, good reception, customer friendly people, spacious parking, decent breakfast, rapid check-in, check-out, welcome kit with water bottles and snacks. In summary, stay at this property was a good value for money and my requirement to stay closer to NYC was also meet. Thanks again to SAM and his team for making my stay a good one. best regards, Jithendra November 10, 2013
Rated 5.0 out of 5.0 by Bed was wonderful!!!! One of the main reason for my staying at Holiday Inn Express is the large comfortable bed. November 7, 2013
Rated 5.0 out of 5.0 by Great stay for visiting NYC, both private as businesswise For our family holiday of a week, boys 9 & 11, it was great place to stay. Safe area with good connections of safe public transport only minutes walking from hotel, at a fait rate. The free parking at the hotel is great so near NYC. Rooms were good for our 4, what you expect from a large company in a busy area as New York. I've recommend alreadt the place to half a dozen people in just one week November 2, 2013
Rated 2.0 out of 5.0 by Disappointed We stayed on a Sunday and checked in after a long day of driving, looking forward to a restful night. The room given to us was right next to the elevator so we went back downstairs and asked for a more quiet room, far away from the elevator as possible. We were reassigned a room just on the other side of the elevators! The girl and the guy at the reception seemed to have NO clue about the layout of the rooms. When we asked for another room, we were told there was nothing else. That night, we were woken up at 1am by a family with screaming kids that we overheard for almost half an hour. Next morning, when we checked out, a different person was there and she asked if everything had been ok; when we mentioned our dissatisfaction with the location of the room, we were told that there were lots of available rooms and we could have been put in a much better room! Location of this hotel is unappealing, between a highway and an overpass. As a 1 night, passing by spot, it could be ok but not more. October 30, 2013
Rated 5.0 out of 5.0 by Super Convenient !! The Hotel is perfect for low cost but comfortable accomodation and 20 min access to Times Square via the Hotel shuttle (private contractor) even after hours the shedulked service runs every 10 mins or so and involves only a 5 min walk to hotel - super easy !! Staff very friendly and keen to help. Beds very comfy, after pounding the pavements in the Big Apple - a good nights sleep assured. Not much immediatly outside the hotel though. October 27, 2013
Rated 5.0 out of 5.0 by Great stay hotel was great only thing is the curtains don't shut we took the blanket at the end of the bed and draped that over the window that worked fine. Breakfast was awesome the ladies work really hard. would totally go there again!!!!! October 26, 2013
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