Rated 4.3 out of 5 by 311
Rated 3.0 out of 5.0 by J414 Comfortable bed,but stale odor in room
Room was clean and beds comfortable, but there was a stale odor in room. Late September but needed air conditioning and it was not sufficient.
October 2, 2013
Rated 5.0 out of 5.0 by MTLRResources Great beds and breakfast variety.
Great Staff and management. Enjoyed the Tuesday night refreshments.
September 29, 2013
Rated 1.0 out of 5.0 by Stolsss Don't be fooled by new exterior
The pictures of the outside make this look like a brand new hotel - it's not. The hotel is old and worn. There is a bad smell the minute you walk into the lobby and the smell is throughout the entire hotel, including the rooms. My room smelled like perfume trying to cover up the bad smell.
Overall, the hotel, even with the smell was clean. They try but it's old and worn. There are holes in the wallpaper in the halls, stains on the carpeting, etc.
The front desk was not helpful or friendly
I selected this location because of its' location #right next to the tunnel# but I will never stay there again.
September 12, 2013
Rated 4.0 out of 5.0 by TWBoy52 Comfortable bed and Great service
the room was very comfortable and the staff was very friendly. the only problem was getting to the hotel and leaving the hotel as we drove in from out of state and only stayed 1 night. I would recommend this hotel for business purposes, but not so much for leisure.
September 7, 2013
Rated 4.0 out of 5.0 by MeMe2013 Overnight Trip
I was worried about what we would see when we arrived. I had researched multiple hotels in the area and for the location and cot we chose this Holiday Inn. We enjoyed our stay. We got a good rate for a holiday weekend. We checked in with little problem. The only issue was our room was on the 5th floor and the A/C in that room wasn't working well but they switched it before we had brought all of our stuff in. We ended up with a more convenient room on the 2nd floor that had great access to the back lot. We stayed one in the hotel but spent most of the evening in NYC. This hotel is conveniently located near the Lincoln Tunnel, in fact, my hubby was surprised by how quickly we zipped in and out of the city. The hotel is located in a so-so neighborhood, but the hotel itself does not reflect the same rundown nature of the area. The lobby was nice, clean, smelled clean. The room was clean ( I am very picky about room cleanliness) and most importantly the bathroom was clean. The only issue was the shower curtain rod seemed to be bent and it keep sliding and there was a spot behind the sink next to the tub that needed to be painted and recovered. Overall it was good stay and we would use this property again.
September 5, 2013
Rated 4.0 out of 5.0 by Miami1 Comfortable bed
Good hotel, but no the Staff in the counter. Clean, good location, good price.
September 3, 2013
Rated 4.0 out of 5.0 by mcaraballo22 Guest Experience
Good Value / Price balance, Very good breakfast service... I would recommend improve shuttle transportation to Manhattan.
September 1, 2013
Rated 1.0 out of 5.0 by Kodang Horrible place to stay (not going back again)
Bad smell. (Even cigarette smell)
Bad service. (Even lying)
Breakfast was OK. Transportation to NY was OK.
Everything else was pretty bad.
August 31, 2013
Rated 1.0 out of 5.0 by mrh2013 Worst Hotel Stay Ever, Dirty and Horrible Customer Service
Worst hotel experience ever! We booked using a third party and not directly with the hotel. We requested two queens as we were travelling as a family. Prior to travelling I always call the hotel to ensure the reservation is there. I called the Sunday before arriving and was told I had a king and couldn’t switch. I was told I could speak to the manager. After three attempts to speak to her the end result was we needed to pay $40 per night extra to go from a king to two queens. In our extensive travels, we have never had to pay to switch bed types. When we arrived in NYC we were going to check in late so I contacted the hotel to let them know, as soon as I said my name, I was hung up on. This happened 6 times before I realized it was not a phone issue but I was actually getting hung up on. In reading other reviews the same thing happened to another traveller. Check in was fine, we got to our room, it was filthy. Beds made, trash emptied, that’s about it. There were tears in the sheets and cigarette burns on the green blanket. The furniture must get dusted bi-monthly as I could write in the dust and our feet were black from walking around barefoot. After my initial contact with the manager I decided it best not to discuss the filth in our rooms and make the best of our vacation. The following day while waiting for a shuttle we witnessed another family checking in and they were told they needed to pay $50 to switch from a king to two queens, they too had used a third party booking and had requested two beds. They received the same rudeness from the manager that I did on the phone. The next day, my husband and I spoke to Hina Vakharia, the manager to discuss where the sum of $40 came from. She quoted me two prices, neither of which came to the sum of $40. I told her that she could not randomly assign extra charges and that I had been present when she did the same thing yesterday to another patron. She told me flat out that that never happened. I told her that we were right there and spoke to the family after it happened, she insisted I fabricated that. As I she raised her voice and was becoming very defensive, my husband tried to lighten the mood and said “I wanted two beds so I don’t need to sleep in the same bed with my wife, she snores" .Her response to this was “With your choice of wife I can see why you would want two beds.” Unlike my husband, she was not kidding. I asked her who owned the hotel and she refused to tell me. She then flat out refused to speak to me. When we went to check out, Hina was not there and the young man told me that there were no charges, I asked if he was sure and he said they were not on there. I asked for an account balance showing this but because there were no charges he said that there was no bill. We returned this week to find our visa with the $120 charge. This really isn’t about the money, but about the horrific customer service and appalling filth in this hotel. I usually do not write reviews of this nature, but thanks to Hina, who has a letter left on each bed stating “We encourage you to rate a “10” on any Hotel service which you may receive in the future., I remembered to write this. However, I will not be giving the ten that was requested, just a big fat ZERO!
August 28, 2013
Rated 5.0 out of 5.0 by Faren Enjoy staying
It's a great place to stay. We love the hotel amenities. Located conveniently near the tunnel to Manhattan.
August 28, 2013
Rated 4.0 out of 5.0 by East2013 Great value for the money
Our family recently stayed for 5 nights at the Holiday Inn Express in North Bergen, New Jersey. We were very impressed with the breakfast, the prompt service when dealing with minor issues, and the friendly staff. The hotel has nice touches, such as the coffee/tea, lemonade and fruit in the lobby. Very refreshing after a long day touring New York City! The staff answered all of our inquiries with a smile, and the service staff were great as well. For the money that you spend, the value in being so close to New York City with either the shuttle or the city buses was convenient. We will definitely stay there again if we are so lucky to return to the area.
August 27, 2013
Rated 3.0 out of 5.0 by Business123 Isolated without a car
This Hotel is a great clean comfortable hotel with an ideal outdoor pool to relax and let the kids play. Concerns with this hotel was the location. This is set in a very industrial area with no bus stop, non walking with kids to anything. We stayed one night then switched to another hotel down the street which was cheaper and with in walking distance to all majors shopping spots and restaurants. If you have a vehicle I suppose this location would be ok.
August 27, 2013
Rated 5.0 out of 5.0 by MFamily3 Enjoyed our stay
We were there for 4 nights. Really nothing to complain about. Beds where comfortable, breakfast was fine. Hotel was pretty full, yet everything was pretty easy going. The only thing I did notice was a few "smugges" in the room (on mirror, tv furntiure) that were there when we walked in and still there after 4 days of housecleaning. So I had no issue with cleanness, but I am guessing a more thorough job could have been done.
Really liked the shuttle bus option to Time Square (private company $7 fee). This was the reason why we chose this hotel. Location of it, is not the greatest (industrial, lots of traffic, nowhere to walk to) but it did not interfere with the usage and need of our stay at the hotel. I would definately stay again if we visit NYC again, and would recommend it.
August 26, 2013
Rated 5.0 out of 5.0 by dmvoice An oasis of comfort in a bustling urban setting
This was our 2nd time staying at this Holiday Inn in the past 3 years. The location is key---It's just outside of the Lincoln Tunnel. This time we were stuck in awful traffic after a derailment on the GW Expressway, so we called ahead and spoke with "Sam" who reassured us that our room would be saved 'till midnight and even gave us BETTER GPS coordinates to get there faster. He saved us a n hour I'm sure. Kudos to him. The lobby here sparkles, with elegant touches like a glass lemonaide decanter waiting for guests along with complimentary coffee. Very clean lobby and elevators. We were greeted by Sam, Mari and Payal who upon hearing of our traffic nightmare promptly upgraded our room at no extra charge. Our room was beautiful, with extra pillows and blankets in the closet ( a nice touch) and even a pull-out couch! If you go, ask for room #232. It's at the end of the hall, quiet but not far from the vending machines or pool. Room had a fridge, microwave, coffee and tea. Gorgeous clean bathroom with white citrus soap, shampoo and lotion (love this new scent they're using). Bathrooms here have blow-dryers ladies! The complimentary breakfast the next morning lasts from 7-10am AND IS THE BEST I'VE EVER SEEN and we've traveled all over the US. It's literally a breakfast buffet in a clean restaurant-style room. Western Omelets, bagels, cereal, toast, danish, sausage, biscuits, full condiments, 6 flavors of coffee, tea, and more. Unbelievable. I HIGHLY recommend this Holiday Inn Express. An oasis in a noisy urban setting. OH, and VERY reasonable, VERY affordable. We'll stay here again.
August 26, 2013
Rated 4.0 out of 5.0 by Imaharleychic Comfortable stay
The staff was very friendly and helpful. Our room was clean and comfortable. I would stay here again when in NJ.
August 25, 2013
Rated 5.0 out of 5.0 by Peter905 Great staff and service
Recently stayed three nights while visiting NYC. Very clean rooms and great service. We enjoyed the clean pool as well. The manager was a very friendly lady and made sure everyone was well looked after.
August 25, 2013
Rated 5.0 out of 5.0 by DaleFromMI Great Location
This hotel was recently updated and is in very good condition, The facilities were spotless. The location near the Lincoln Tunnel was great and the shuttle service from the Hotel to NYC was very affordable and accessible. We highly recommend this hotel.
August 21, 2013
Rated 5.0 out of 5.0 by Cos412 Confortable
It is a good property, unfortunately the location around it not so nice, maybe more decorations at entrace would replace, something that impacts the view when you arrive, overall good stay
August 21, 2013
Rated 5.0 out of 5.0 by Mile very clean and comfortable beds
enjoyed our stay. The room is clean and beds are comfortable. Breakfast is very good as well. Water, coffee and lemonade juice available 24/7 - this was a great help.
August 20, 2013
Rated 4.0 out of 5.0 by FamilyTravelerMA Clean room and great service
The staff is nice. Breakfast is great, kids like it. Room is clean, but is small, especially the bathroom and shower. But you get what you pay for ! Worth the money.
August 19, 2013
Rated 5.0 out of 5.0 by Vava Excellent Customer Service
The overall experience was excellent! I would especially like to mention Sam at the front desk who went out of his way to accommodate our needs and patiently answered all our queries.
We'd definitely return whenever happen to be in the area next.
August 18, 2013
Rated 4.0 out of 5.0 by Tilou Excellent family hotel
Well situated for visiting New York, close to public transport or even shuttle bus is available. Breakfast has a large choice. Can recommend for families.
August 17, 2013
Rated 5.0 out of 5.0 by hirzofthree Great Stay
We enjoyed our stay. The beds were comfortable. The front desk people were always helpful when I asked them a question. The breakfast was very good. The shuttle to NYC is recommended, it's right in front of the hotel then takes you to Time Square for $7.00 round trip. I would stay here again.
August 16, 2013
Rated 5.0 out of 5.0 by whenman friendly
Staff front desk very friendly.
Thanks for the great vacation.
August 14, 2013
Rated 4.0 out of 5.0 by rabidhorse Nice Stay
Would come again, we had an easy stay. The neighbors down the hall were rather noisy, but otherwise everything was perfect. Staff was super friendly.
August 13, 2013
Rated 5.0 out of 5.0 by Marie999 great service!
thank' s to Hina, Sam and all the staff!
an excelleny alternative when you want to visit NewYork. the shuttle took us to Time Square in 10 minutes.
August 12, 2013
Rated 4.0 out of 5.0 by DrJames Great service
The service was excellent, the hot breakfast had many choices..all very good. The room was clean and comfortable..but a bit dated. Parking was a little questionable given the area, but everything ended up fine. Would have liked an indoor pool, however the outdoor pool was good enough for the kids. The shuttle into NYC was very convenient and affordable (not run by HIE).
August 12, 2013
Rated 5.0 out of 5.0 by NickandTerry 4x Returning Customer!!
This is my 4th time coming to this hotel. The rooms are very clean, comfortable and the services are just amazing. Parking is included and a shuttle that takes you to Manhattan for $7 (2 way) per person. The breakfast is included and it has an out door swimming pool for those hot summer days to relax after a hot day shopping/visiting in New York...This hotel is a great location.........I will definitely return again. Cannot say anything bad about this place.
August 11, 2013
Rated 5.0 out of 5.0 by petersenfour Fantastic Value!!
Brought the kids to visit NYC for the weekend and had a great stay. The beds are AWESOME and the staff was wonderful.
The breakfast on the first morning was very good but on the second morning it was a mob scene in the breakfast room. Too many people, not enough tables. It would be helpful if staff could ask folks not to save tables but to wait until their family has their food to look for a spot to sit. There were young kids left to hold tables for 15 minutes while other families were walking around with their food looking for a place to sit. In cases like this perhaps temporary tables could be set up for the overflow?
Our only other 'issue' was that the pool area seemed to need some attention. The lounge chairs were all wet and mildewy and tossed onto th furniture...not an inviting look. My son reported that the pool had a lot of junk in it #hair, etc.#...perhaps a new filter?
All in all, would definitey stay again however!! Thanks!
August 10, 2013
Rated 5.0 out of 5.0 by Mike841551 Great service
Nice Staff, funny and kindly
Round Trip Shuffle for NY for only 7 bucks with Mario
Very clean and good atmosphere
Free Wifi, parking, pool
All day cold water, coffee
I recommend for everyone
On the back street, nice Chinese take out restaurant, FIST WOK, large portion and cheap
Pool close at 9pm
When door close it make a BANG
August 8, 2013