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Rated 4.4 out of 5 by 248 reviewers.
Rated 5.0 out of 5.0 by Excellent I experianced a friendly staff, great service, clean, quiet room and felt very safe here February 6, 2013
Rated 5.0 out of 5.0 by Best Staffed and Best Managed Hotel in the New York Area I'm a leisure guest, and stated in this Hotel for few days. Let me be 'fair and honest' about the positives and negatives of my stay. The positives are: 1.) Location is very convenient to New York City. They have a bus service and shuttle run by third party. Remember to make advance reservations. 2.) Hot Breakfast with many varieties of food. Really good, and Finally, 3.) Staff are really friendly and attentive to my service needs. From the time of Check in - Till the time of Check Out my entire stay has been very pleasant. I can't remember the names, Sara/ Clara, has been excellent in my service expectations. Similarly, Hina or Tina, I cant remember her name. I guess she is the manager of the hotel. She has been very friendly, yet highly professional. One has to meet the manager to believe it. She took good care of me during my entire stay.. She made my stay homely. Plus, there is plenty of parking, internet etc., All in all great value for New York. On the Negatives side, 1.) The Furniture and Hotel needs some maintenance. I guess they are upgrading the hotel. I noticed replacing new furniture, in the breakfast area, lobby etc., 2.) The hotel does not have great views. I love the water-view, as I always enjoy staying by water.. and oceans.. It would be nice to have restaurants in a walking distance. However, the restaurant the staff recommending are fine as well. Pool lover, be careful: They don't have indoor pool, and Jaccuzzi .. But, all in all a great stay, great staff, well managed. I'l be back to this hotel again, and will recommend to my friends / family February 4, 2013
Rated 5.0 out of 5.0 by Couteous staff, clean and beautiful room I keep coming back to Holiday Inn express again and again due to the comfort I get here. The staff greets with a smile and checks me in with full information everytime. The room is always equipped with the essentials and if there is a need I can always approach the front desk and they help me. Being so near to NY city, its perfect place to stay with awesome price. February 4, 2013
Rated 5.0 out of 5.0 by Staff and service, excellent! We like the North Bergen NJ Holiday Inn Express because it is so convenient to Manhattan and has everything you need to stay overnight without having to take your car into the city. The rooms are good, the hot breakfast is good, and transportation into the city is cheap, frequent, and easy. On our last stay as a family we were extremely impressed with the management of this hotel. In my long experience, absolutely tops. First was manager Ina who helped us resolve a difficult problem; she went to great lengths to not only solve the immediate problem, but then went well beyond to resolve the overall issue during the day while we were away, and if that wasn't enough, she surprised us by going beyond even that by providing extra support for our stay rarely seen. As long as she is manager there, we will go back. I need to also mention an unknown front desk employee who got up in the middle of the night to decisively and strongly help us, and manager Mathew who was most gracious in helping us on our departure. If nothing else, this hotel is recommended for its staff alone. February 4, 2013
Rated 5.0 out of 5.0 by Loved This Hotel The staff at holiday Inn were so great, helpful, kind, knowledgeable, fun. The shuttle made it so easy to visit New york and come back again. The breakfast was so great and so easy to enjoy when its complementary. The rooms were clean and spacious. The price was worth every penny. Thank you again Holiday Inn. We will be back again, The Campbell Family January 23, 2013
Rated 5.0 out of 5.0 by New York Vacation This location is great if you are looking to travel to New York. The shuttle and buses that go to and from here are great and convenient. The rooms are awesome since they have a microwave and a refrigerator. Since it is close to the busy roads, it can get noisy from the outside, but other than that this is a great location. January 9, 2013
Rated 5.0 out of 5.0 by Great stay very convenient to NYC , had a great stay , staff was very friendly and accommodating , hotel was nice and clean , will definitely stay her again January 8, 2013
Rated 5.0 out of 5.0 by New York Vacation We stayed here while visiting New York City. They have a arrangement with a shuttle service that will shuttle you into New York for $8 round trip. This was by far the best news we recieved when we arrived. Room are a good size and staff is very freindly. Only negative comment was the WIFI speed. January 7, 2013
Rated 4.0 out of 5.0 by Comfortable but bad odor and bathtub not clean! This was my second time staying at this facility and I must say the staff was excellent. My second visit, I was not pleased with the room. There was definitely an odor and the bathtub was not cleaned properly. January 7, 2013
Rated 5.0 out of 5.0 by Good Hotel Would Recomend It was A pretty good hotel, Is very clean The staff are good, the breakfast is very good a lot of stuff. I did like the location is only 2 mile from manhattan which was great. There was a lot of parking spaces. And the price i dont think there is a hotel in there that can be as good as this one for the price. January 7, 2013
Rated 5.0 out of 5.0 by Great Service Spent a wonderful time and the breakfast was excellent. January 6, 2013
Rated 1.0 out of 5.0 by Horrible, rude staff Upon arriving to the city, we had complications with the shuttle service therefore took a cab which costs $60. When we checked in the front desk rep was extremely rude and used foul language. We got to our room and the temperature was very hot. It was unbearable. The next morning we asked the Manager on duty if we can cancel our 2nd night stay and receive a refund due to the poor treatment at check in. When I explained the situation and language the rep was using, the Manager said "that's where I draw the line, nobody here would do that and guests like to make up stories". I have a witness to how the front desk rep treated me and also feel that the Manager should have provided quality customer service instead of eating a bag of sun chips, basically calling me a liar and not willing to do anything for me to make our stay pleasant. I will never stay at this property again or recommend it to others. January 5, 2013
Rated 1.0 out of 5.0 by Needs to be updated/Refurbished It needs to be updated badly. Elevators are small and the luggage carts too big to fit in without manhandling them. I was on the 5th floor and when I first checked in I noticed heavy scent of air freshener to the point of being over whelming. After being there for nearly 2 weeks the scent wore off and the stench that they were trying to hide became more pronounced the longer my stay. The staff tried to be helpful when I had a couple of issues with my room but were over-their-head with what should have been simple fixes. The carpet needs a good cleaning or better yet replacing. The breakfast was adequate but not serving until 7 made it unusable although they did have a continental breakfast starting at 6. Although was nonsmoking there was smoking at times even with a stated cleaning charge for smoking in the room. The Wi-Fi was problematic in that you had to keep entering the access code to use it, for some reason it would drop you for no reason. One of the queen sized beds had evidently been around for a while, there was a permanent dip in the mattress. One of the outlets did not work and with all the electronic equipment that needs to be plugged in with laptops, cell phones, iPod’s, etc., and in my case CPAP, you have to make choices on what you’re going to charge/use. I don’t think I’ll be back. It is located on a steep hill so its difficult to unload and load your car. I did find that when I checked out I used the back entrance on the 2nd level. January 4, 2013
Rated 5.0 out of 5.0 by Perfect hotel to visit NYC! I recommand this hotel to anyone going to visit NYC! Very confortable, good breakfast & possibility to take a shuttle to travel to NYC (Time Square) at low price... only 15 min. and you're there! January 3, 2013
Rated 4.0 out of 5.0 by Winter Vacation This hotel was very clean and great for the price. It is a 5 min drive into Manhattan. The free breakfast was plentiful- a full breakfast! The rooms were very nice and beds were very comfy. The only downside I would say was the shuttle bus into Manhattan. You have to pay $8.00 per person! And they leave 3 times in the morning and pick up 3 times at night to come back. The earliest return is 8 pm!!!! I had small children with me so that didn't work out so well. The shuttle is seperate from the hotel. It is NOT their service. I think for a hundred something a night, a 5 min shuttle ride should be included...other than that, it was perfect! January 2, 2013
Rated 4.0 out of 5.0 by Easy in and easy out - very comfortable - good breakfast Great price if you don't want to spend more money in New York. January 2, 2013
Rated 5.0 out of 5.0 by Rodger Having stayed at this hotel many times over the years, the overall experience is excellent. Proximity to NYC is tops, convenient and resonably priced. Even if driving, I'd recommend taking the shuttle (buses have their own lanes) unless you have a carload. December 19, 2012
Rated 5.0 out of 5.0 by Good place to stay! My experience at this hotel was very good. The staff was friendly and I came away with the impression that they cared. The price was much more affordable than any nearby Holiday Inn's that I checked out, at least for this particular weekend. It's very close to New York City. A short drive to Lincoln Harbor gives you a good view of the NYC skyline. I took a taxi (from Atlantic Taxi Service) one night from the hotel to a bar in NYC 4.5 miles away and it cost $75 though which I thought was ridiculously expensive. They also have a shuttle that will take you into the city but I'm not sure how much it is. I would definitely check on that pricing before having the hotel call a cab for you if you plan to go into NYC. Overall, the hotel experience was good. I would recommend it based on my 3-night stay. December 15, 2012
Rated 5.0 out of 5.0 by Great Place and Value I have been staying here almost every week for the last couple of months and my experience has been great. The staff has been wonderful (in particular Sarah and Mario), the beds are very comfortable and the rooms are clean. The hotel is a great value for what you get! December 14, 2012
Rated 4.0 out of 5.0 by Great vacation hotel My friends and I stayed 6 nights at this property and were very happy with our accomodations. The rooms were spacious, clean and well maintained. The breakfast was plentiful and offered a variety of breakfast choices. The shuttle service that works in conjunction with the hotel into NYC was great and economically priced. We were able to stay in a nice comfortable hotel and avoid the higher priced accomodation across the river and still see the sights of NYC. We planned for this trip over 6 months and enjoyed ourselves immensley due in large part to the friendly and courteous staff both at the hotel and with the shuttle service. Thank you for helping to make it a great vacation. December 8, 2012
Rated 5.0 out of 5.0 by Excellent hotel - great area We had a great stay from check in with a very helpful staff. We were greeted by Mario and he was excellent. Room was great and as described, clean and comfortable. Great area to stay to visit NYC and area. Breakfast was great with both hot and cold items-above average from other hotels continental breakfasts. Thanks for everything and thank you Mario! December 4, 2012
Rated 5.0 out of 5.0 by AWESOME STAFF, super comfy bed, great deal! I cannot say enough how kind and helpful the staff at the North Bergen/Lincoln Tunnel are. They were super nice and helpful with anything we needed, including free snacks after spending a long day in NYC! The room was plenty big enough with a super comfy bed. It was very clean as well. The complimentary hot breakfast was an added bonus, it was very good. Close to the city and easy for access to public transportation into NYC, this is a great choice and value. It is in a safe neighborhood as well. I would highly recommend it and will definitely be returning. This was my 2nd stay, my 1st time ended early due to Hurricane Sandy. I hope to come back for a 3rd time soon! December 4, 2012
Rated 4.0 out of 5.0 by Convenient, Comfortable, and Affordable I really enjoyed my stay at this hotel. It was convenient to Manhattan, the room was comfortable, and the staff were awesome. I booked in advance, which I think made the room very affordable because when I inquired about extending my stay one more night , it was going to be quite a bit more (but I did it anyway). The breakfast, which was quite good and included many choices for all diets, made this hotel even more affordable because we did not have to eat out and we could get going with our day sooner. I also enjoyed using the fitness room, mostly the treadmill, and checking my email in the business center. The hotel is near (walking distance for me, my husband, and our 3-year-old son) shopping, including a grocery store, restaurants, and gas stations. I would recommend this hotel to my friends and family. November 25, 2012
Rated 5.0 out of 5.0 by Pros & Cons my stay: overall very good! Everything from the moment I called to confirm to the very moment I checked out was done in above average. The young man who helped me via telephone was the same young man who checked me in, I believe his name was Mario. He was extremely insightful and helpful. His professionalism was very much noticed and appreciated. I would not be surprised to see a future manager under his name. Great job Mario! The room was spacious and comfortable. The bed was a delight and felt very much like home. The bathroom was little tight for my liking but was manageable. The parking was the biggest concern for us. FInding parking there on a Saturday night was like a needle in a haystack. I would love to see that improved. Besides the parking issue, any complications we did have was addressed right away by the staff. I would without a doubt recommend this establishment to friends and family! I look forward to my next stay! Thanks again! November 20, 2012
Rated 5.0 out of 5.0 by great service stayed here Nov 12 right after the storm and everything was perfect. Staff very helpful to let us know how to get to the train station to get into New York. This Inn was the best place to stay to spend the day in the City November 20, 2012
Rated 5.0 out of 5.0 by Trip to New York Hotel was a great location for a trip to New York. Local bus services was reliable and great. Breakfast was a good start to a day sightseeing in New York with hot and cold choices. Staff were friendly. The hotel was fully booked most night but it was quiet and no problems. Thank you for making our stay in New York a great time. November 17, 2012
Rated 4.0 out of 5.0 by New, clean and comfortable. Great location with easy access to Manhatten via $3.00 and $4.50 pp shuttles. We were very pleased with our stay at this Holiday Inn Express. The hotel was very clean, the beds were comforable. The free breakfast was great and provided both hot and cold items. The breakfast area was spacious and made finding a table to sit down easy. November 8, 2012
Rated 3.0 out of 5.0 by Great Staff, but VERY Noisy The Good: This hotel is very convenient to shuttle buses going into Manhattan, and it's in a good location for traveling in Northern NJ as well. The Bad: It's so convenient that they get tour buses full of guests arriving at 11pm, slamming doors and yelling in the halls.Sleep is difficult to achieve under these conditions. Putting other guests on the "tour bus" floors is something I'd ask the hotel to avoid in the future. More Bad: Also not terribly conducive to sleep was the nightclub next door to the hotel, that let out at 2am, with blaring car horns and shouting patrons--all quite easy to hear right in my room. Needless to say, sleep was a longed-for pleasure that was denied at this location. Even More Bad: Just nitpicking now, but there were a lot of little things that were broken at this hotel, and not promptly fixed. The drawers in the bureau, the computers in the computer room, etc. Not major things, but little things here and there that say that the owners are scrimping on maintenance costs. But Also Some Good: To balance all the bad, the hotel staff was unfailingly helpful, pleasant, and professional. They tried very hard to make our stay the best they could, and were always very responsive to requests. From the front desk, to the breakfast staff, to the room cleaning folks, I have nothing but kudos for them. Some More Good: The property was clean, the room was clean, and I felt safe on the property at all times, even late at night. In Conclusion: Not a very restful stay, but a decent room at a decent price in a prime location. I would probably stay again if it was a short visit, but for a longer stay would want a property where I could get a better nights' sleep. November 5, 2012
Rated 4.0 out of 5.0 by Pleasant Stay 5 (2 adults and 3 children) of us stayed at the Holiday Inn Express, North Bergen for a week and we booked the Executive Queen double bed. Overall I can say we had a pleasant stay at the hotel. We were warmly greeted by Mario and he was very polite and helpful, he even had a small bag of refreshments ready on arrival which the kids enjoyed. Knew that I was a Priority Club member and had my details already to hand. The room was just like the picture, spacious and clean and the fold-away sofa bed came in very handy. The staff was also helpful as I could not open my lock on the suitcase and the maintenance man immediately helped out. The choice of breakfast for us was however not great (as vegetarians) we were restricted to toast, cereal and juice. An alternative hot vegetarian selection would have been good. The Wi-Fi was very unreliable on my ipad but fine on my laptop? The pool was closed because of the fall and it would be much better if it had an indoor heated pool. The kids would have really enjoyed that, even better if the hotel had a sauna!! The shuttle service from the Hotel was also very handy, albeit not as regular and reliable as could be, especially from the city; as if the bus is full it will go before time. The alternative from super 8 (less than 5 min walk around the corner) was more frequent so we often used this to get to the city and used the Hotel shuttle back as late at night. The price is $3.00 for public and $4.50 for hotel shuttle one-way. The one main problem was that the bus should be avoided during peak times and takes a long time in traffic, especially the Lincoln Tunnel. Avoid 4-8 in the evening. Overall would recommend and would stay again. This would have got excellent if the pool was indoor and had a sauna as this would have added to our relaxation! November 4, 2012
Rated 4.0 out of 5.0 by Good value with easy access to Lincoln Tunnel Overall the location and overnight rate provide a good value including free parking. Our only regret is that the ADA room that was reserved was not available and presented a significant inconvenience. The staff tried to accomodate us by assigning a larger room which helped but the bathroom was not accessible with the wheelchair. November 3, 2012
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