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Rated 4.2 out of 5 by 374 reviewers.
Rated 5.0 out of 5.0 by Nice stay It's a very good choice for a visit to New York city. Shuttle bus takes 15 min if no traffic (unfortunately most of time there is traffic#. Friendly staff, good choice of breakfast. Big room #and big bathroom, too). The only thing not so good is the internet wifi access- very slow and unstable. October 8, 2013
Rated 5.0 out of 5.0 by Clean Hotel, Great Value, Great Staff This hotel scored very high in all the catgories that count, for us. As with most of the other guests we met we were there to visit New York City. For that reason we never really ventured out into the neighbourhood of the hotel. So, I have no comment about that. Room was clean and well made up every day. Every staff member we met was warm, friendly and helpful, beyond the call of duty. The breakfast, while extremely generous and plentiful, became a little monotonous towards the end of our week. It would have been nice to see a better assortment of fresh fruits and a little less " processed " food. But, all in all, it was very good value when you consider the cost of the room including breakfast and late night free coffee and tea service. We will definitely pick this Holiday Inn for our next Big Apple Adventure. One reason why one should take my comments to heart is that my wife and I own and operate a B & B in the Niagara Area of Ontario. I know a few things about hospitality. These people do a great job. And we appreciate that. Peter & Teresa, St. Catharines , Ontario. Canada October 5, 2013
Rated 2.0 out of 5.0 by A bit desapointed When I made the reservation, I did ask for a quiet area far from elevators and ice/vending machines. Guess what, my room was located in between the elevators and the ice machine. Nice and well located hotel but in a very noisy area. I booked two nights but left after the first because of that. Staff never asked me why I left after first night. Overall room comfort,staff and breakfast meets the Holiday Inn standards. October 2, 2013
Rated 3.0 out of 5.0 by Comfortable bed,but stale odor in room Room was clean and beds comfortable, but there was a stale odor in room. Late September but needed air conditioning and it was not sufficient. October 2, 2013
Rated 5.0 out of 5.0 by Great beds and breakfast variety. Great Staff and management. Enjoyed the Tuesday night refreshments. September 29, 2013
Rated 1.0 out of 5.0 by Don't be fooled by new exterior The pictures of the outside make this look like a brand new hotel - it's not. The hotel is old and worn. There is a bad smell the minute you walk into the lobby and the smell is throughout the entire hotel, including the rooms. My room smelled like perfume trying to cover up the bad smell. Overall, the hotel, even with the smell was clean. They try but it's old and worn. There are holes in the wallpaper in the halls, stains on the carpeting, etc. The front desk was not helpful or friendly I selected this location because of its' location #right next to the tunnel# but I will never stay there again. September 12, 2013
Rated 4.0 out of 5.0 by Comfortable bed and Great service the room was very comfortable and the staff was very friendly. the only problem was getting to the hotel and leaving the hotel as we drove in from out of state and only stayed 1 night. I would recommend this hotel for business purposes, but not so much for leisure. September 7, 2013
Rated 4.0 out of 5.0 by Overnight Trip I was worried about what we would see when we arrived. I had researched multiple hotels in the area and for the location and cot we chose this Holiday Inn. We enjoyed our stay. We got a good rate for a holiday weekend. We checked in with little problem. The only issue was our room was on the 5th floor and the A/C in that room wasn't working well but they switched it before we had brought all of our stuff in. We ended up with a more convenient room on the 2nd floor that had great access to the back lot. We stayed one in the hotel but spent most of the evening in NYC. This hotel is conveniently located near the Lincoln Tunnel, in fact, my hubby was surprised by how quickly we zipped in and out of the city. The hotel is located in a so-so neighborhood, but the hotel itself does not reflect the same rundown nature of the area. The lobby was nice, clean, smelled clean. The room was clean ( I am very picky about room cleanliness) and most importantly the bathroom was clean. The only issue was the shower curtain rod seemed to be bent and it keep sliding and there was a spot behind the sink next to the tub that needed to be painted and recovered. Overall it was good stay and we would use this property again. September 5, 2013
Rated 4.0 out of 5.0 by Comfortable bed Good hotel, but no the Staff in the counter. Clean, good location, good price. September 3, 2013
Rated 4.0 out of 5.0 by Guest Experience Good Value / Price balance, Very good breakfast service... I would recommend improve shuttle transportation to Manhattan. September 1, 2013
Rated 1.0 out of 5.0 by Horrible place to stay (not going back again) Bad smell. (Even cigarette smell) Bad service. (Even lying) Breakfast was OK. Transportation to NY was OK. Everything else was pretty bad. August 31, 2013
Rated 1.0 out of 5.0 by Worst Hotel Stay Ever, Dirty and Horrible Customer Service Worst hotel experience ever! We booked using a third party and not directly with the hotel. We requested two queens as we were travelling as a family. Prior to travelling I always call the hotel to ensure the reservation is there. I called the Sunday before arriving and was told I had a king and couldn’t switch. I was told I could speak to the manager. After three attempts to speak to her the end result was we needed to pay $40 per night extra to go from a king to two queens. In our extensive travels, we have never had to pay to switch bed types. When we arrived in NYC we were going to check in late so I contacted the hotel to let them know, as soon as I said my name, I was hung up on. This happened 6 times before I realized it was not a phone issue but I was actually getting hung up on. In reading other reviews the same thing happened to another traveller. Check in was fine, we got to our room, it was filthy. Beds made, trash emptied, that’s about it. There were tears in the sheets and cigarette burns on the green blanket. The furniture must get dusted bi-monthly as I could write in the dust and our feet were black from walking around barefoot. After my initial contact with the manager I decided it best not to discuss the filth in our rooms and make the best of our vacation. The following day while waiting for a shuttle we witnessed another family checking in and they were told they needed to pay $50 to switch from a king to two queens, they too had used a third party booking and had requested two beds. They received the same rudeness from the manager that I did on the phone. The next day, my husband and I spoke to Hina Vakharia, the manager to discuss where the sum of $40 came from. She quoted me two prices, neither of which came to the sum of $40. I told her that she could not randomly assign extra charges and that I had been present when she did the same thing yesterday to another patron. She told me flat out that that never happened. I told her that we were right there and spoke to the family after it happened, she insisted I fabricated that. As I she raised her voice and was becoming very defensive, my husband tried to lighten the mood and said “I wanted two beds so I don’t need to sleep in the same bed with my wife, she snores" .Her response to this was “With your choice of wife I can see why you would want two beds.” Unlike my husband, she was not kidding. I asked her who owned the hotel and she refused to tell me. She then flat out refused to speak to me. When we went to check out, Hina was not there and the young man told me that there were no charges, I asked if he was sure and he said they were not on there. I asked for an account balance showing this but because there were no charges he said that there was no bill. We returned this week to find our visa with the $120 charge. This really isn’t about the money, but about the horrific customer service and appalling filth in this hotel. I usually do not write reviews of this nature, but thanks to Hina, who has a letter left on each bed stating “We encourage you to rate a “10” on any Hotel service which you may receive in the future., I remembered to write this. However, I will not be giving the ten that was requested, just a big fat ZERO! August 28, 2013
Rated 5.0 out of 5.0 by Enjoy staying It's a great place to stay. We love the hotel amenities. Located conveniently near the tunnel to Manhattan. August 28, 2013
Rated 4.0 out of 5.0 by Great value for the money Our family recently stayed for 5 nights at the Holiday Inn Express in North Bergen, New Jersey. We were very impressed with the breakfast, the prompt service when dealing with minor issues, and the friendly staff. The hotel has nice touches, such as the coffee/tea, lemonade and fruit in the lobby. Very refreshing after a long day touring New York City! The staff answered all of our inquiries with a smile, and the service staff were great as well. For the money that you spend, the value in being so close to New York City with either the shuttle or the city buses was convenient. We will definitely stay there again if we are so lucky to return to the area. August 27, 2013
Rated 3.0 out of 5.0 by Isolated without a car This Hotel is a great clean comfortable hotel with an ideal outdoor pool to relax and let the kids play. Concerns with this hotel was the location. This is set in a very industrial area with no bus stop, non walking with kids to anything. We stayed one night then switched to another hotel down the street which was cheaper and with in walking distance to all majors shopping spots and restaurants. If you have a vehicle I suppose this location would be ok. August 27, 2013
Rated 5.0 out of 5.0 by Enjoyed our stay We were there for 4 nights. Really nothing to complain about. Beds where comfortable, breakfast was fine. Hotel was pretty full, yet everything was pretty easy going. The only thing I did notice was a few "smugges" in the room (on mirror, tv furntiure) that were there when we walked in and still there after 4 days of housecleaning. So I had no issue with cleanness, but I am guessing a more thorough job could have been done. Really liked the shuttle bus option to Time Square (private company $7 fee). This was the reason why we chose this hotel. Location of it, is not the greatest (industrial, lots of traffic, nowhere to walk to) but it did not interfere with the usage and need of our stay at the hotel. I would definately stay again if we visit NYC again, and would recommend it. August 26, 2013
Rated 5.0 out of 5.0 by An oasis of comfort in a bustling urban setting This was our 2nd time staying at this Holiday Inn in the past 3 years. The location is key---It's just outside of the Lincoln Tunnel. This time we were stuck in awful traffic after a derailment on the GW Expressway, so we called ahead and spoke with "Sam" who reassured us that our room would be saved 'till midnight and even gave us BETTER GPS coordinates to get there faster. He saved us a n hour I'm sure. Kudos to him. The lobby here sparkles, with elegant touches like a glass lemonaide decanter waiting for guests along with complimentary coffee. Very clean lobby and elevators. We were greeted by Sam, Mari and Payal who upon hearing of our traffic nightmare promptly upgraded our room at no extra charge. Our room was beautiful, with extra pillows and blankets in the closet ( a nice touch) and even a pull-out couch! If you go, ask for room #232. It's at the end of the hall, quiet but not far from the vending machines or pool. Room had a fridge, microwave, coffee and tea. Gorgeous clean bathroom with white citrus soap, shampoo and lotion (love this new scent they're using). Bathrooms here have blow-dryers ladies! The complimentary breakfast the next morning lasts from 7-10am AND IS THE BEST I'VE EVER SEEN and we've traveled all over the US. It's literally a breakfast buffet in a clean restaurant-style room. Western Omelets, bagels, cereal, toast, danish, sausage, biscuits, full condiments, 6 flavors of coffee, tea, and more. Unbelievable. I HIGHLY recommend this Holiday Inn Express. An oasis in a noisy urban setting. OH, and VERY reasonable, VERY affordable. We'll stay here again. August 26, 2013
Rated 4.0 out of 5.0 by Comfortable stay The staff was very friendly and helpful. Our room was clean and comfortable. I would stay here again when in NJ. August 25, 2013
Rated 5.0 out of 5.0 by Great staff and service Recently stayed three nights while visiting NYC. Very clean rooms and great service. We enjoyed the clean pool as well. The manager was a very friendly lady and made sure everyone was well looked after. August 25, 2013
Rated 5.0 out of 5.0 by Great Location This hotel was recently updated and is in very good condition, The facilities were spotless. The location near the Lincoln Tunnel was great and the shuttle service from the Hotel to NYC was very affordable and accessible. We highly recommend this hotel. August 21, 2013
Rated 5.0 out of 5.0 by Confortable It is a good property, unfortunately the location around it not so nice, maybe more decorations at entrace would replace, something that impacts the view when you arrive, overall good stay August 21, 2013
Rated 5.0 out of 5.0 by very clean and comfortable beds enjoyed our stay. The room is clean and beds are comfortable. Breakfast is very good as well. Water, coffee and lemonade juice available 24/7 - this was a great help. August 20, 2013
Rated 4.0 out of 5.0 by Clean room and great service The staff is nice. Breakfast is great, kids like it. Room is clean, but is small, especially the bathroom and shower. But you get what you pay for ! Worth the money. August 19, 2013
Rated 5.0 out of 5.0 by Excellent Customer Service The overall experience was excellent! I would especially like to mention Sam at the front desk who went out of his way to accommodate our needs and patiently answered all our queries. We'd definitely return whenever happen to be in the area next. August 18, 2013
Rated 4.0 out of 5.0 by Excellent family hotel Well situated for visiting New York, close to public transport or even shuttle bus is available. Breakfast has a large choice. Can recommend for families. August 17, 2013
Rated 5.0 out of 5.0 by Great Stay We enjoyed our stay. The beds were comfortable. The front desk people were always helpful when I asked them a question. The breakfast was very good. The shuttle to NYC is recommended, it's right in front of the hotel then takes you to Time Square for $7.00 round trip. I would stay here again. August 16, 2013
Rated 5.0 out of 5.0 by friendly Staff front desk very friendly. Thanks for the great vacation. August 14, 2013
Rated 4.0 out of 5.0 by Nice Stay Would come again, we had an easy stay. The neighbors down the hall were rather noisy, but otherwise everything was perfect. Staff was super friendly. August 13, 2013
Rated 5.0 out of 5.0 by great service! thank' s to Hina, Sam and all the staff! an excelleny alternative when you want to visit NewYork. the shuttle took us to Time Square in 10 minutes. August 12, 2013
Rated 4.0 out of 5.0 by Great service The service was excellent, the hot breakfast had many choices..all very good. The room was clean and comfortable..but a bit dated. Parking was a little questionable given the area, but everything ended up fine. Would have liked an indoor pool, however the outdoor pool was good enough for the kids. The shuttle into NYC was very convenient and affordable (not run by HIE). August 12, 2013
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