Rated 4.7 out of 5 by 324
Rated 5.0 out of 5.0 by Phawn82 Awesome!
The staff was very friendly and hospitable. The breakfast was wonderful and the dining area was neat. Only complaint was no microwave in the room.
April 15, 2015
Rated 5.0 out of 5.0 by Elspeth88 Nice for the price
Stayed here for two nights -- arrived very late (after midnight) and was promptly and quickly checked in and found my room to be excellently furnished and very comfortable. Spent more time away from the hotel than in it, but I did enjoy the breakfast buffet and excellent coffee in the morning. The room was spacious, including a sofa bed and chairs along with a good mattress, choice of pillows and an adjustable thermostat. Even though my room faced a busy street the noise was minimal. Tons of plugs and free wireless internet also added to my enjoyment. Staff, when I saw them, were helpful when needed and not in my way otherwise.
April 15, 2015
Rated 5.0 out of 5.0 by Thart15 Great location in Charleston
Great customer service. Great location. Clean and economical.
April 13, 2015
Rated 2.0 out of 5.0 by Thompsonk Not my best experience
I was there during a very busy time, which I did try to take into account. However, the customer service and service in general was very lacking. From housekeeping not actually cleaning the room, to no clean towels, to constantly being out of coffee and running out of several other items. The hotel didn't seem to be properly staffed and the ones that were there didn't seem to feel it necessary to go out of their way to be very helpful when asked.
April 12, 2015
Rated 5.0 out of 5.0 by lorrie53 Clean hotel and beautiful rooms.
We had an overall very good experience at this hotel. It was clean, staff were very helpful and friendly. Breakfast was great for the continental format. Pool and exercise room was very nice and fun. Seriously only one small complaint when we left clothes in a drawer after check-out and returned to pick them up not all the clothes were there.
April 11, 2015
Rated 5.0 out of 5.0 by lastdayofspring Top Tier Service
Can not recall a time service at a hotel was so well appointed and personable. It was excellent. My children, 8 and 10, loved the posh snazzy modern design, the breakfast was hot, fresh and plentiful and delivered with smiles. Our only complaint was the beds were like sleeping on the floor hard, not to our liking. This may not be a concern for those that enjoy firm mattresses.
April 11, 2015
Rated 5.0 out of 5.0 by JNKZ Great Front Desk Staff
Was looking for a moderatly priced and clean hotel in the area since we were only able to stay one night in this hotel, but the service I received for check in and the friendliness of the staff throughout the evening was great. Always asked if everything was ok. Since we were unable to have breakfast in the morning, due to an early flight, the front desk put together 2 breakfast bags for us in the morning to eat at the airport. Overall the hotel is very clean and the room was as clean. The bathroom was clean as well. One our next visit to Charleston, I will make it a point to stay at this Holiday Inn Express.
April 8, 2015
Rated 4.0 out of 5.0 by Monkeys01 Comfortable beds and clean
We recently stayed at this hotel while in Charleston for the Cooper Bridge Race. I was overall satisfied with the hotel. It was clean. The room was spacious. The pool and hot tub were great, especially after doing a 10k. The only thing I was disappointed in was when I checked in it was kind of rushed. I usually get more of welcome and being an IHG member they always thank me multiple times but the lady that checked us in didn't thank me once. The only thing she said was SINCE you are an IHG member you can have bonus points or trail mix. But never once thanked me for being a member. But other than that I was very happy with our stay and would stay again.
April 6, 2015