Rated 4.6 out of 5 by 103
Rated 5.0 out of 5.0 by CitMom2013 Staff is incredibly friendly, hotel is spotless and safe!
I have been traveling to Charleston several times a year to visit my son, who just graduated from The Citadel. I have stayed at other HI properties in the area, but after my first stay at this property-it has been my "go to" hotel ever since. It has some of the friendliest, most helpful staff of any city I have ever visited. The front desk staff, the sweet young lady who takes care of breakfast, the janitorial/maintenance staff, and the shuttle drivers always treat us nice. The housekeeping staff are the best though, they will go out of their way to help you and they are all super sweet to visit with. The property is stylish, clean, beds are great, bathrooms stocked. Most importantly-it is a safe facility. Close to the Charleston Airport, Convention Center and the Tanger Outlet Mall. Not a bad taxi ride to the heart of Charleston if you don't have a car. Love this HI Express!
May 10, 2013
Rated 4.0 out of 5.0 by gwww Very nice new facility.
Room needs additional electrical outlets. Difficult to operate computer, recharge phones, Kindles, etc., and ladies hair equipment. I have purchased electrical devices to address this frequent problem. Only one outlet at desk. Unacceptable for a NEW facility
There was a mix up in the reservation. Desk was able to address it -- thanks.
May 10, 2013
Rated 2.0 out of 5.0 by Goosse No hotwater in the shower
At 4.00am I open the shower to take a bath and the water was just warm.
April 24, 2013
Rated 5.0 out of 5.0 by lkhkl9 Customer Care
It was very nice and very appreciated that I was upgraded to a suite because i was a priority member.
April 19, 2013
Rated 5.0 out of 5.0 by Matt5569 Excellent hotel
Rooms look brand new and they are very big with a great bed and furniture! Very close to the airport and within 15-20 mins of the beaches! Loved our stay!
April 13, 2013
Rated 5.0 out of 5.0 by Tam24 Excellent Customer Service and Friendly Staff
This hotel exceeded our expectations! The staff was very friendly and helpful...plan to stay here again!
April 12, 2013
Rated 4.0 out of 5.0 by alley71 Nice hotel
Good location, nice decor. We stayed 6 nights, and the only drawbacks were the breakfast selections (horrible), housekeeping staff did a terrible job (didn't clean the bathroom or change towels without a specific request being made). There was very little noise, even when the hotel was busy. Nice location and the indoor pool was great during the cool weather.
April 9, 2013
Rated 4.0 out of 5.0 by ANSR Clean
Everything was great with the exception of the water only gets warm, so no hot showers...
April 8, 2013
Rated 5.0 out of 5.0 by ron58 Customer Service
This was my third stay at this HI and I was extremely happy with their customer service. My kudos to the staff for their attentiveness throughout my stay.
March 28, 2013
Rated 4.0 out of 5.0 by thisis1qtpie OK stay
Everything was great except for the lady at the front desk, she was not very welcoming.
March 27, 2013
Rated 5.0 out of 5.0 by Bill613 Great hotel, service and location
I was in Charleston for a few days but stayed here for one night since I had an early flight to catch. The hotel is very nice. After checking in I stayed in that evening and made use of the wifi and fitness center. The free breakfast was good although I had to leave shortly after it opened. The shuttle to Charleston airport was great and I caught my early flight on time. Recommended for your visit to Charleston!
March 24, 2013
Rated 4.0 out of 5.0 by 7560 good people, bad furnature
good people, good location, bad furnature in room. Not comfortable at all. tO WHAT TERMS AND CONDITIONS DO I HAVE TO AGREE TO TAKE YOUR SURVEY? I don't agree to anything except my opinions.
March 18, 2013
Rated 5.0 out of 5.0 by LMcS Comfortable, spacious room
Convenient to downtown and airport. Front desk staff very professional and accommodating. Needed to gonona full service Holiday Inn for coin washer/dryer.
March 15, 2013
Rated 5.0 out of 5.0 by WanderingTaxman Very Pleasantly Surprised
This hotel greatly exceeded my expectations on all fronts. The staff were poilte, attentive, and helpful. The common areas and rooms were spotlessly clean. Breakfast had both bacon and sausage on the buffet.
All around great hotel!
March 14, 2013
Rated 5.0 out of 5.0 by Squeezie99 They get it!
My room was the epitome of what a business traveler needs. the furnishings were thoughtful and comfortable. Clearly these folks get it- hoping more HI/HIE locations sit up and take good notes! After staying at a mdiocre (at best) location in Sanford, FL it was great to spend a night in a room that had everything I need as a business traveler with some added niceties- rolling desk, lots of bedside outlets, headboard reading lamps, chaise seat with lap desk etc etc - and the room just looked GOOD! Thanks I'll be back!
March 5, 2013
Rated 2.0 out of 5.0 by NoahandNana Not so great
I have never done a review but since I was asked...... I am a Priority Club member and while I realize that I am "point paying" versus cash paying, my expectations were not overly high. But... I have stayed at other Holiday Inn Express which were nice experiences. The hotel was not full by any means. There was no reason not do provide better. The room was at the end of a hall, with no bath (only shower). I did not pursue this. It took calling the front desk and a total of 20 minutes before the shower water was warm enough to take a shower; it never got hot. It was quite cold outside and I turned the heat on; only cool air even after a staff person came in and checked it, leaving the thermostat at 78. It apparently was o.k. as we slept through the night. At "78" we never got hot..... Guessing..??.. both the water temperature and heating were regulated so the heat thermostat may as well not be there. The hotel staff (housekeeping and breakfast) were very nice. The front desk staff was aloof, especially the morning person when we left. I would not stay here again and it has left a bad taste for Holiday Inn Express. NI
February 23, 2013
Rated 5.0 out of 5.0 by david808 Very nice hotel--Great staff
Such a nice hotel, we will be back.
February 5, 2013
Rated 5.0 out of 5.0 by steveo123 Great Staff and Service!
Beautiful new hotel with very kind and helpful employees. I highly recommend
January 26, 2013
Rated 5.0 out of 5.0 by Samantha1 Very Clean Rooms
The Holiday Inn Express was very clean. We were pleased with the quality of the beds, and the linens. The only complaint we have is the breakfast. The breakfast food was not tasty, and the plastic ware was very cheap. We also found outdated milk and stale cereal. If they would invest in better food products, a waffle machine, and offer hot cereal, it would definately make their customers happier. I stayed here 2 times, but were dissapointed both times with the breakfast. Other than that, I would give this hotel 5 stars!
January 26, 2013
Rated 5.0 out of 5.0 by Hockeyfan Comfortable room
The room is really comfortable and the staff is excellent in service plus they are very friendly.
January 25, 2013
Rated 5.0 out of 5.0 by Bobby1552 Great Room and Front Desk clerk
Very good room and the staff/lady working front desk upon our check in was very warm and freindly. Will stay here again next time am in Charleston area !!
January 24, 2013
Rated 5.0 out of 5.0 by ron58 Great Service and excellent room.
This is the second time staying at this HI Express and Suites. Again they surpassed the customer service expectations. My kudos to Jay, Jackie, Blair, and the rest of the staff. Every employee I encountered were extremely nice and went out of their way to help me when needed.
January 23, 2013
Rated 5.0 out of 5.0 by RENA1 NEW HOTEL! GREAT SERVICE!
THE YOUNG LADY AT THE FRONT DESK IS SUPER NICE! FROM CHECK IN TO CHECK OUT! THE HOTEL IS IN THE GREATEST SHAPE, THE FOOD IS A PLUS AND THE POOL AND HOT TUB MADE MY DAY! LOVE IT! LOVE IT! LOVE IT! WILL DEF STAY AGAIN AND RECOMMEND TO EVERYONE!
January 18, 2013
Rated 5.0 out of 5.0 by scgolfer71 Great service
I arrived late in the evening from the last SWA flight into CHS. The young lady behind the desk was helpful, friendly, and professional. She offered me my choice of drinks and a gold club complimentary snack or bottle of water. The room was surprising large, comfortable and quiet. I had a very early departure the next morning so I missed the breakfast; I'll know more about that next time. But the young lady on duty when I left was equally helpful and cheerful. I'll be back soon.
December 26, 2012
Rated 5.0 out of 5.0 by RC58 Great Service and excellent room.
During my business trip I stayed at this HI Express for 2 weeks and was impressed with the quality of the customer service and room. The front desk personnel and manager were eager to ensure that I had a very good experience with them. In addition, it is also very close to the freeway, I-26, and to the Tanger Outlets (mall), convention center, and lots of well known restaurants,
I have already booked for my next business trip.
December 19, 2012
Rated 4.0 out of 5.0 by Sid23 Great Front Desk Staff
Really appreciated the great information Jackie at the front desk provided! Very helpful!
The Priority member welcome gifts are great!
The only thing that keeps this place from being excellent is the breakfast. When is HIE going to update or add more variety to the breakfast?
December 18, 2012
Rated 5.0 out of 5.0 by haywarw clean modern and friendly
Stayed with these folks both on arrival and a week later before departing at Charleston International.
Very convenient new building with nice but limited amenities.
King Size beds made up with two few pillows but front desk very accommodating when additional requested.
Basic breakfast included,only one basic style restaurant in walking distance.
No tubs - large shower only in large well appointed bathroom.
Very reasonable rates available on web - book ahead!
Overall great experience.
December 9, 2012
Rated 5.0 out of 5.0 by Auto1285 A Suggestion for the future of the hotel.
The hotel is conveniently located, and it is new. The staff is friendly and eager to please. However, the maintenance of the hotel is slack. Dust is already collecting around the base boards in the hall ways. I noticed that cleaning of the hall ways does not include cleaning the edge of the carpet at the base boards. A simple once per week cleaning with a thin wand attached to a vac would do the trick and keep the hotel cleaner and newer in apprerance. However, I will stay there again when I am in the area.
November 22, 2012
Rated 5.0 out of 5.0 by cops053 Great Visit
It was just a one night stay. Upon arrival the desk staff was very helpful and pleasant. We were welcomed and informed of the hotels services. We asked for dinner suggestions and were informed of the various resturants in the area. Not a long trip to the downtown area of Charleston. The breakfast was very good and fresh. Plan on staying there again when back in the area.
November 15, 2012
Rated 4.0 out of 5.0 by Jamie12 Spent one night prior to a flight
I really like this hotel. It has basic amenities but it is a Holiday Inn Express. This is the second time I've stayed here and each time, the room was clean and the staff is friendly. The first time I stayed, which was approx 4 weeks prior to this time, I did get breakfast. I wasn't impressed. They do have hot options but I have stayed at other hotels with better complimentary hot breakfasts.
November 14, 2012