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Rated 4.7 out of 5 by 404 reviewers.
Rated 4.0 out of 5.0 by Clean up to date - location to AMTRAK Hotel was clean, up to date – breakfast was typical HI stuff. Staff was nice and friendly. Nice location for business. Booked this location due to location close to AMTRAK station – otherwise would have stayed closer in town to see the historic sites. One item that failed – we checked in late on Thursday evening leaving a wakeup call and a taxi request for 8:30 AM – night manager assured me the taxi would be there. It was not – seems the morning staff did not see the request and only called the taxi service after I inquired to confirm after breakfast. They have an agreement with a local taxi service that was slow to arrive. A larger taxi service that could have been there right away. The local taxi took over 20 minutes to arrive – we were late to our appointment! Not good!! August 24, 2015
Rated 4.0 out of 5.0 by Clean comfortable - just check on taxi requests Hotel was clean, up to date – breakfast was typical HI stuff. Staff was nice and friendly. Nice location for business. Booked this location due to location close to AMTRAK station – otherwise would have stayed closer in town to see the historic sites. One item that failed – we checked in late on Thursday evening leaving a wakeup call and a taxi request for 8:30 AM – night manager assured me the taxi would be there. It was not – seems the morning staff did not see the request and only called the taxi service after I inquired to confirm after breakfast. They have an agreement with a local taxi service that was slow to arrive. A larger taxi service that could have been there right away. The local taxi took over 20 minutes to arrive – we were late to our appointment! Not good!! August 24, 2015
Rated 5.0 out of 5.0 Nice room and great service We found this location to be an excellent choice as it was close to the airport. The room was nicely updated and very clean. The beds were very comfortable. The front desk personnel went out of their way to be accommodating and were very helpful. August 24, 2015
Rated 5.0 out of 5.0 by Convenient location/ very comfortable hotel The staff, particularly at the Front Desk, are excellent. They are so nice and pleasant. They seem to enjoy their job and it shows. The room are nicely appointed and are quiet. Plus, the rooms have multiple electrical outlets for all the devices we all carry anymore. It's a short drive to the airport; 15 minutes to Charleston; and there are good dining options near the hotel. August 23, 2015
Rated 5.0 out of 5.0 by Top notch customer service! The entire staff, from check in to check out, were fantastic. Rooms were clean and spacious as was the pool and fitness room. The business center was missing a stapler and tape but otherwise it was good for the small task I had. Food was abundant and the variety was nice. Pancake machine as not in service so staff offered warm and delicious cinnamon buns 24 hrs a day while they repaired the pancake dispenser. We will be going back! August 22, 2015
Rated 5.0 out of 5.0 by Business Trip Charleston Had pleasant experience, the staff went above and beyond, from room service to front desk, will stay there again . August 21, 2015
Rated 4.0 out of 5.0 by No laundry Despite this hotel's amenities listing "laundry", there is no laundry facility here. Was disappointed as we were on a long road trip and chose this hotel specifically bc we needed to do laundry. August 21, 2015
Rated 4.0 out of 5.0 by Great Place Staff was friendly and helpful, i stayed for 2 weeks and enjoyed myself. August 18, 2015
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