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Rated 4.7 out of 5 by 234 reviewers.
Rated 5.0 out of 5.0 by Comfortable room The room is really comfortable and the staff is excellent in service plus they are very friendly. January 25, 2013
Rated 5.0 out of 5.0 by Great Room and Front Desk clerk Very good room and the staff/lady working front desk upon our check in was very warm and freindly. Will stay here again next time am in Charleston area !! January 24, 2013
Rated 5.0 out of 5.0 by Great Service and excellent room. This is the second time staying at this HI Express and Suites. Again they surpassed the customer service expectations. My kudos to Jay, Jackie, Blair, and the rest of the staff. Every employee I encountered were extremely nice and went out of their way to help me when needed. January 23, 2013
Rated 5.0 out of 5.0 by Great service I arrived late in the evening from the last SWA flight into CHS. The young lady behind the desk was helpful, friendly, and professional. She offered me my choice of drinks and a gold club complimentary snack or bottle of water. The room was surprising large, comfortable and quiet. I had a very early departure the next morning so I missed the breakfast; I'll know more about that next time. But the young lady on duty when I left was equally helpful and cheerful. I'll be back soon. December 26, 2012
Rated 5.0 out of 5.0 by Great Service and excellent room. During my business trip I stayed at this HI Express for 2 weeks and was impressed with the quality of the customer service and room. The front desk personnel and manager were eager to ensure that I had a very good experience with them. In addition, it is also very close to the freeway, I-26, and to the Tanger Outlets (mall), convention center, and lots of well known restaurants, I have already booked for my next business trip. December 19, 2012
Rated 4.0 out of 5.0 by Great Front Desk Staff Really appreciated the great information Jackie at the front desk provided! Very helpful! The Priority member welcome gifts are great! The only thing that keeps this place from being excellent is the breakfast. When is HIE going to update or add more variety to the breakfast? December 18, 2012
Rated 5.0 out of 5.0 by clean modern and friendly Stayed with these folks both on arrival and a week later before departing at Charleston International. Very convenient new building with nice but limited amenities. King Size beds made up with two few pillows but front desk very accommodating when additional requested. Basic breakfast included,only one basic style restaurant in walking distance. No tubs - large shower only in large well appointed bathroom. Very reasonable rates available on web - book ahead! Overall great experience. December 9, 2012
Rated 5.0 out of 5.0 by A Suggestion for the future of the hotel. The hotel is conveniently located, and it is new. The staff is friendly and eager to please. However, the maintenance of the hotel is slack. Dust is already collecting around the base boards in the hall ways. I noticed that cleaning of the hall ways does not include cleaning the edge of the carpet at the base boards. A simple once per week cleaning with a thin wand attached to a vac would do the trick and keep the hotel cleaner and newer in apprerance. However, I will stay there again when I am in the area. November 22, 2012
Rated 5.0 out of 5.0 by Great Visit It was just a one night stay. Upon arrival the desk staff was very helpful and pleasant. We were welcomed and informed of the hotels services. We asked for dinner suggestions and were informed of the various resturants in the area. Not a long trip to the downtown area of Charleston. The breakfast was very good and fresh. Plan on staying there again when back in the area. November 15, 2012
Rated 4.0 out of 5.0 by Spent one night prior to a flight I really like this hotel. It has basic amenities but it is a Holiday Inn Express. This is the second time I've stayed here and each time, the room was clean and the staff is friendly. The first time I stayed, which was approx 4 weeks prior to this time, I did get breakfast. I wasn't impressed. They do have hot options but I have stayed at other hotels with better complimentary hot breakfasts. November 14, 2012
Rated 1.0 out of 5.0 by Absolutely Horrible Customer Service I accidentally booked the wrong weekend online. When I arrived at the hotel, I learned that I was charged the full rate for the missed weekend. I explained the mistake, but the hotel manager refused to reduce the charge to a late cancellation fee (or use some of the money already paid toward the correct weekend). Normally I would refuse to give any more money to an establishment that treats me and my family this way. However, I was planning to stay here with my sister and her family, so I wanted to hold up my end of that agreement. We were charged double for our visit. I will never stay in the particular hotel again. I took my concern up with corporate customer service and was again denied any assistance. Therefore I will not stay at any of these chains in the future. November 4, 2012
Rated 5.0 out of 5.0 by Great service and beautiful hotel We have stayed in many Holiday Inn Express in the past all over but this was by far the best! The staff was very friendly and knowledgable , the room was amazing, and the hotel was very clean! We are staying there again on Oct. 27 I can't wait! October 26, 2012
Rated 5.0 out of 5.0 by Overall Outstanding What a comfortable and relaxing H I Express location this is. Very friendly staff, clean everywhere and extremely cool decorations. I would definately stay here on my next trip to the Charleston area. October 26, 2012
Rated 4.0 out of 5.0 by Nice place very contemporary in design Room was very clean and staff was helpful! Not much located around hotel but that isn't the hotel's fault necessarily. However, it is very close to the interstate and only a few minutes from downtown. October 21, 2012
Rated 5.0 out of 5.0 by Great stay we arrived late on Sunday and we had been driving most of the day. We stopped to inquire on a one day rates and we were pleasantly surprised. After checking in we were very impressed with the room and the bed was the best. The front desk staff was friendly and helpful. Great stay! October 15, 2012
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