Rated 4.8 out of 5 by 136
Rated 3.0 out of 5.0 by mskc BEAUTIFUL HOTEL, SOME IMPROVEMENTS NEEDED
First of all, the billing during my stay was completely off. Three different credit cards were charged for the one of my rooms. I was advised to wait until Monday for it to be corrected by the front desk staff. Once I contacted the corporate customer service, the front desk assisted in having charges reversed. Next there were 2 adults and 2 children staying in one of my rooms, we NEVER had adequate bath towels or hand washcloths during our stay, nor was the room properly cleaned during the stay. I had to ask the housekeeping attendant for Lysol and she seemed bothered.
July 23, 2014
Rated 5.0 out of 5.0 by SamT7252002 Overall service and cleanliness
All rooms were clean and comfortable. Staff was very cheerful and polite.
July 23, 2014
Rated 4.0 out of 5.0 by KC23 Great staff and very clean facility.
Everything was 5 stars except the gym and the swimming pool is very small.
July 21, 2014
Rated 5.0 out of 5.0 by 2014kg Convenient & Clean
Accessibility to highway, shopping, dining is very good. Very friendly staff, excellent service and clean.
July 21, 2014
Rated 5.0 out of 5.0 by Lowiee Outstanding Place to stay
We have stayed at this hotel a two times, very clean, this is one of the cleanest and best hotel that my family has every stayed at and the staff is outstanding, the staff at the front desk was very helpful and kind and so nice to talk with. Very friendly and helpful. They made us feel right at home.. We left our vehicle for the park and cruise and when we returned our vehicle was the same as when we left it.. It was nice that they had a security guard. When we were out side standing in the evening he was very friendly, stopped and talked.. The breakfast bar was very good and very clean environment. Great place.
July 10, 2014
Rated 5.0 out of 5.0 by jdpinclt Fantastic Staff
Always welcomed back with a smile and the evening managers reception is a real nice offering as well. Thanks!!
July 9, 2014
Rated 5.0 out of 5.0 by Traveler1997 Traveler
This hotel is about 15 minutes north of historic Charleston. Conveniently located for reaching all the tourist stops in the area. We were very happy with our stay. Booked the hotel for a 6 night stay based on other reviews. Very clean. Helpful staff. Excellent breakfast. We were on top floor and never heard a noise from outside the room. Will probably not vacation in Charleston again, but would certainly return to this facility if we did.
July 4, 2014
Rated 5.0 out of 5.0 Great Staff and excellent experience
I would recommend this hotel to anyone planning a cruise and needing a park stay and cruise this hotel and staff are awesome
July 2, 2014