Rated 4.0 out of 5 by 65
Rated 5.0 out of 5.0 by CJ04 Exceeded expectations
My only complaints: the mattress seemed to sink in the middle and the breakfast sausages were cold. Other than that, our stay was wonderful!
April 17, 2015
Rated 4.0 out of 5.0 by SandF Will return
The beds were big but a little softer than what I like but my family didn't have a problem with them. The room could have use a little more thorough vacuuming, this was not brought to the attention of the staff because we were there for only 1 night. The staff was polite and friendly, the beds are king size we had a small problem, of a yellow stain on one of bed linen) which the cleaning staff apologize and replaced immediately. Overall pretty good.
April 16, 2015
Rated 2.0 out of 5.0 by Waldo98998 Older (Renovated) Hotel
I try to stay at newer HIEs because the older ones are really hit or miss. When booking this hotel, the hotel overview read "New Holiday Inn Express..."; so I booked it. On the day of arrival, I read the last paragraph, "Newly renovated..."; very frustrating and misleading.
The hotel is definitely older, with new HIE fixtures, flooring, and furniture. It looks good. Beds are comfortable, rooms are clean, baths are updated.
The halls and rooms reek of a, strong, chemical air-freshener. Fixtures in the bathroom were in obvious disrepair (most notably, the towel holder was rusted, and nearly falling off the wall; maids had perched the towels on it, but when you took one off, they all fell on the toilet). Towels had a strong burnt smell; indicative of a malfunctioning dryer.
Breakfast was the worst I have had at a HIE. They were out of most things, both morning I was there. No fresh fruit the first morning, only 2 apples the second. No pancake maker. No coffee lids. No oatmeal first morning, only a few packs of a single flavor the second. Hot bar food was lackluster.
Overall, it is apparent HIE put a fair amount of money in the renovation of this hotel, but stopped there. Given the issues I have seen, it could either be poor management, or a lack of funds. Either way, I will stay elsewhere during my Richmond visits (likely at another hotel brand).
April 16, 2015