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Rated 4.0 out of 5 by 65 reviewers.
Rated 5.0 out of 5.0 by Exceeded expectations My only complaints: the mattress seemed to sink in the middle and the breakfast sausages were cold. Other than that, our stay was wonderful! April 17, 2015
Rated 4.0 out of 5.0 by Will return The beds were big but a little softer than what I like but my family didn't have a problem with them. The room could have use a little more thorough vacuuming, this was not brought to the attention of the staff because we were there for only 1 night. The staff was polite and friendly, the beds are king size we had a small problem, of a yellow stain on one of bed linen) which the cleaning staff apologize and replaced immediately. Overall pretty good. April 16, 2015
Rated 2.0 out of 5.0 by Older (Renovated) Hotel I try to stay at newer HIEs because the older ones are really hit or miss. When booking this hotel, the hotel overview read "New Holiday Inn Express..."; so I booked it. On the day of arrival, I read the last paragraph, "Newly renovated..."; very frustrating and misleading. The Good: The hotel is definitely older, with new HIE fixtures, flooring, and furniture. It looks good. Beds are comfortable, rooms are clean, baths are updated. The Bad: The halls and rooms reek of a, strong, chemical air-freshener. Fixtures in the bathroom were in obvious disrepair (most notably, the towel holder was rusted, and nearly falling off the wall; maids had perched the towels on it, but when you took one off, they all fell on the toilet). Towels had a strong burnt smell; indicative of a malfunctioning dryer. Breakfast was the worst I have had at a HIE. They were out of most things, both morning I was there. No fresh fruit the first morning, only 2 apples the second. No pancake maker. No coffee lids. No oatmeal first morning, only a few packs of a single flavor the second. Hot bar food was lackluster. Overall, it is apparent HIE put a fair amount of money in the renovation of this hotel, but stopped there. Given the issues I have seen, it could either be poor management, or a lack of funds. Either way, I will stay elsewhere during my Richmond visits (likely at another hotel brand). April 16, 2015
Rated 5.0 out of 5.0 by Getaway! Great place to bring your family! Nice place to relax without worry. April 15, 2015
Rated 5.0 out of 5.0 by very nice place to stay visited U of Richmond for sports event it was a good place to stay and convenient. April 13, 2015
Rated 4.0 out of 5.0 by better experience than previously I previously stayed at this property when they were renovating in 2014 and it was a disaster. Since I do enjoy staying at HIX hotels, I wanted to give this location another try, since it was close to my brother's home while visiting for the Easter weekend. I am impressed !! The place has definitely been renovated to the standards of HIX hotels I've stayed at in several cities.The popcorn machine was a nice touch, the rooms were clean, no smoking allowed is a big plus. It was quiet and the bed was comfy. The breakfast was outstanding !!! There was plenty of food, even at 8:30am and the service was excellent. I would definitely stay at this hotel again. Good job HIX !!! April 8, 2015
Rated 5.0 out of 5.0 by Great Comfort and service This hotel was very attentive to every detail to make sure I was comfortable. Service was of the highest standards. I will continue to stay there. The breakfast was of great quality and the breakfast area was very clean. Plenty of parking and I felt very safe. April 3, 2015
Rated 5.0 out of 5.0 by Great Servie Rooms are clean, staff is friendly. Location is convenient to major roads. April 1, 2015
  • 2015-04-23T13:35:30.683-05:00
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