Rated 4.6 out of 5 by 527
Rated 5.0 out of 5.0 by Minkey1 Very pleased!
This hotel has one of the most professional, attentive and pleasant Front desk staff. Justin, is thoroughly an asset and I hope his good work is recognized by the management. There are other things great about this hotel such as their Pool. Our kids loved it. The temp was just right and it was very clean. We will definitely stay in this hotel if in the area again.
June 20, 2016
Rated 4.0 out of 5.0 by 66Fred Overall, Excellent Property; Recommended
This property fits my definition of exactly what I expect and want from an HI Express. Evening soup and sandwich is a great plus. Only drawback was attitude of one of the front desk clerks. Property is being expanded, which should improve access and appeal. Recommended.
June 19, 2016
Rated 4.0 out of 5.0 by rmarthur Comfortable but more fun coming...
The hotel seems a little more dated, but they are currently constructing a water theme area with a slide. We weren't able to sleep in due to the room facing the east and the sun woke us up when it came up.
June 17, 2016
Rated 5.0 out of 5.0 by Kabill1 still under construction / gonna be great ! slept well !
Nice hotel. I was on the 4th floor with one of the slowest elevators I have been on. We joked that someone was pulling a rope in the basement. May need more entrances from parking lot w/key. Everything else was top notch.
June 15, 2016
Rated 5.0 out of 5.0 by MCW1711 good stay
An excellent stay. The restaurant next door has a local feel with good food at a reasonable price. Only downside here is the construction that is going on. Something that will fix itself once they are complete.
June 13, 2016
Rated 4.0 out of 5.0 by Bill128 One Poor Front Desk Associate/ One Exceptional Front Desk Associate
Justin (Front Desk Associate) done an exceptional job upon my check-in. He was professional, courteous, friendly and very helpful, anytime going by the front desk he greeted me and my wife with a heartfelt good morning, hello and have a fantastic day. We were standing outside the hotel when Justin spotted us when he was leaving his shift in his car with a big wave to us.
Joan (Front Desk Associate) on the other hand was rather rude with comments she said, which were uncalled for and should have kept them to herself. She totally avoided us when we would go by the front desk, while acknowledging other guests. Upon checkout she seen me coming over to the desk, and the cleaning woman had to nudge her to let her know I was in front of her. She should not work at the front desk.
Kudo's for Justin, a new hire. He should get recognition from that Holiday Inn & Suites Management and from corporate office. He exemplifies what customer service is all about.
June 13, 2016
Rated 5.0 out of 5.0 by MJ 1951 Quiet, comfortable, very pleasant
On the road 160 nights per year for our work, we choose hotels closest to the site and having the best value. Our first five nights were through a third party and at an excellent rate. Having to extend one night, we found ourselves paying $50 more but it was easier than moving. Staff was efficient and pleasant throughout the room change, and we appreciated being able to put our things in the new room the morning of the extra night. We also like non-smoking / no pets policy. (That said, it's still tough to walk past people smoking directly outside the front door. Perhaps an area reserved for them away from the other guests?) When we heard a dog barking in a room across from ours and reported it to the front desk, we had a sense the issue would be quickly resolved. Breakfast is very nice / above average, room comfort and quality of linens/towels very high. We wish morning showers were more than lukewarm (night showers had plenty of hot water). Our bed was not made one morning of the six we stayed but towels/bath had been serviced. Probably just an oversight. We were not inconvenienced by the massive construction project and appreciated the fine appearance of the grounds and exterior. A very nice hotel!
May 17, 2016
Rated 4.0 out of 5.0 by BeechRIdge Under Construction
Despite major construction, we received what we expect from a stay at HIE. Staff was outstanding!
May 17, 2016