Rated 4.8 out of 5 by 38
Rated 5.0 out of 5.0 by Greg887 Great Front desk very helpful
Good hotel in area in transition. Staff friendly and helpful facilities in great shape
July 25, 2014
Rated 5.0 out of 5.0 by CobraMike Great breakfast very comfortable room.
Stayed 2 nights with grand kids to visit nearby universal studios. Hotel looks brand new! Great customer service at front desk. The breakfast has something for everyone even our picky grand kids. The entire hotel was very clean and fresh looking and smelling. All the staff members were very courteous and professional and gave us easy directions to our points of interest. The only possible downside to our experience was lack of nearby food choices and the general condition of the surrounding area.
July 23, 2014
Rated 2.0 out of 5.0 by sarak00 Lackluster Service
Room was not ready on time and front desk staff was not helpful with giving a time frame when the room would be ready. When I asked to cancel (so my family and I could find another area hotel, as we were ready to crash after a long day) I was told that I would face penalties for doing so, even though my room was not even ready when it was guaranteed to be.
When we finally got into our room, the room had obviously not been cleaned to the extent it should have been (hair left all over the bathroom, used soaps on the sink, sheets were moist?, trash from previous tenant still in room). The room itself was nice and big, felt like a good value if it had been clean. Sheets were itchy, all three members in my party had a hard time sleeping due to the sheets.
Would not stay here again or recommend to friends.
July 23, 2014
Rated 5.0 out of 5.0 by Alma.. Excelente servicio
El precio no fue tan cómodo, pero con el servicio que recibí, me di por bien servida. Ademas sus instalaciones son preciosas y el personal fue fantástico. Trixi fue muy amable y acomedida.
July 15, 2014
Rated 5.0 out of 5.0 by 3Chris9 Great hotel
We travel from West coast to East coast twice a year. Stay exclusively in Holiday Inn Express. This was by far one of the nicest and friendliest we have been in. Easy on/off freeways also.
July 8, 2014
Rated 5.0 out of 5.0 by TJ_Holiday REALLY Nice Hotel
Our first trip to the LA area, and this hotel was convenient to the areas we wanted to visit (Hollywood, Beverly Hills, Studio City, Sunset Strip). This hotel appears brand new, and is definitely an upgrade to the neighborhood. We chose it for the value, and proximity to family we wanted to visit. It's a nice place, with nice people. I think you'll be happy here.
July 8, 2014
Rated 5.0 out of 5.0 by Brian1234 Great service, good location
Stayed here three nights on a family vacation. Staff were all friendly and helpful. Rooftop pool was a nice touch. Location was close to all the sights we went to see - only a few minutes away from Universal Studios and Hollywood Blvd.
July 7, 2014
Rated 5.0 out of 5.0 by Styler Very nice hotel
Great experience. Very nice staff. Would definitely stay there again.
June 30, 2014