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Rated 4.2 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Went above and beyond Our family was in town because our daughter was having surgery at children mercy, you could tell that the staff genially cared and made us feel at home. I fully recommend this hotel just based off the customer service. January 25, 2015
Rated 4.0 out of 5.0 by Great place to stay I travel to North Kansas City for conferences one weekend a month. This hotel is always clean and the staff is friendly. Comfortable and affordable HIE. I recommend the property as a good hotel to choose. January 20, 2015
Rated 5.0 out of 5.0 by Mr Myrda I wish I knew the name of the clerk at the front desk both days, because he was excellent an deserved to be recognized. January 19, 2015
Rated 5.0 out of 5.0 by Wonderful Service The staff at this hotel went above and beyond to make us comfortable and get us everything we needed during our extended stay. January 18, 2015
Rated 5.0 out of 5.0 by Clean, comfortable hotel Great place to stay in north KC. Excellent staff. My first choice when staying close to Downtown. January 16, 2015
Rated 5.0 out of 5.0 by Great Service! The staff went out of their way to be sure I was comfortable and that I was satisfied. January 1, 2015
Rated 5.0 out of 5.0 by Clean and comfortable Very nice hotel stay was awesome along with all the staff December 31, 2014
Rated 3.0 out of 5.0 by House Keeping Hello The staff at the front desk were fantastic, Always a smile and hello when you were in and out of the hotel. House keeping did nothing but make my bed and replace cups. My ironing board and iron was never put in place. There was dirty cups just left on the table. My tub was never cleaned. The floor wasnt even vacumed. This was daily for my whole stay. Other members of our job said the same thing about thier rooms. One of the woman in our group said she just left the do not disturb on the door and cleaned her own room. Union Pacific uses HIE quite often and the service wasn't like this. December 29, 2014
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