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Rated 4.1 out of 5 by 92 reviewers.
Rated 5.0 out of 5.0 by Travel Friednly staff, quality accommodations and secure. September 2, 2014
Rated 2.0 out of 5.0 by Disappointed I travel quite a bit on business and make it a point to stay in IHG properties. I was disappointed with my stay at this property in KC. After a six-hour drive, I arrived at the property at 7:30PM and after checking-in, I went to the room only to find that housekeeping was still cleaning the room. I went back down to the lobby and was told no other rooms were available, although the parking lot wasn’t full. I could only assume the clerk meant there were no other clean rooms available. So instead kicking my shoes off and watching the game and eating my carry-out supper in my room. I had to eat in the lobby while housekeeping cleaned my room and the clerk played video games. The next morning, I was awoken by jackhammers tearing up the parking lot at 6:30AM. I know it was a hot August day to work outside, but come on. I got up to shave and found that the sink didn’t drain properly. I reported the sink to the staff, who didn’t seem much interested. This property did not meet the usual high standards of most IHG properties. I will not stay here again nor will I recommend it. September 1, 2014
Rated 5.0 out of 5.0 by Quality for the area and the price Beds were comfortable. Room and bathroom were clean but a little dated. Everything worked including the air conditioner which can be problemsome at some hotels. Very close to restaurants and bars and the Screenland Armour Theatre. August 29, 2014
Rated 5.0 out of 5.0 by College visit We stayed here while bringing our son to his first year of college at UMKC. Not far from campus and a more reasonable rate than the downtown/Country Club Plaza area. Nice hotel. August 26, 2014
Rated 3.0 out of 5.0 by AAA rate was not entered on bill The room was booked with a valid AAA card number, however, the bill received at check out posted the regular rates. When I asked for a correction, the clerk said she would correct it and e-mail be a new bill. The e-mail and charge I incurred were the same as the regular rate. Housekeeping was somewhat inadequate. No kleenex, no replacement wash cloths and our key card was taken off the counter on the 2nd day. August 22, 2014
Rated 4.0 out of 5.0 by Nice place. Good room and breakfast Staff was really friendly. Place as kept nice. The breakfast staff worked hard and kept the food coming and place picked. We hung out in the little breakfast area at night with no problems. Salt water pool was nice. Wish they would let you have some beverages in there though. Only issue with our stay was our room was always really humid. Had to try and run the bathroom fan 24/7 and open door sometime. A/c wouldnt take it out. Overall good stay. August 21, 2014
Rated 2.0 out of 5.0 by Low Standards for a Holiday Inn Express Holiday Inn Express are usually our "go to" choice for a hotel. Unfortunately, this one did not meet the standards. On our departure, I handed the front desk clerk a list of the substandard housekeeping problems in room 307. His reply was: "Oh dear". Having stayed at another hotel chain, where we had a minor complaint, we received the full night complimentary. The most striking problem was blood on the comforter between the two sheets. Had I discovered this the night before, we would not have stayed in that room. The breakfast area was serviced very lackadaisically. My husband had to ask the young hostess, who was leaning on the door frame of the prep room drinking something, to clean a table so we could eat. The food on the buffet was not fresh. I had to cut the crisp edges off the egg patty that must've been sitting there for a long time. The decaf coffee was almost iced coffee. The bed was comfortable, hot water plentiful, and room temperature correct on very hot day outside. The hotel is located on the dividing line between an industrial area and a residential area. It was very quiet inside despite the traffic outside. August 10, 2014
Rated 5.0 out of 5.0 by friendly staff clean rooms, comfortable in every aspect. The staff made me feel welcome. The breakfast was a good selection and the pool was just the right temp August 5, 2014
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