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Rated 4.2 out of 5 by 81 reviewers.
Rated 4.0 out of 5.0 by clean room and great staff i had a very nice stay the rooms were clean and the staff was very polite there wasnt a lot of noise and the comfort of the bed was excellent. March 22, 2013
Rated 2.0 out of 5.0 by Swimming with Kids The saltwater pool was not right! The chemical balance was off, 2 of the children out of 3 got into the swimming pool and had a horrible reaction to the salt water. They broke out in hives, my sons eyes swelled shut! These children were not related, and they both experienced the same symptoms. There were other guests who got into the pool then quickly got out because it was "burning" their eyes! The young gentleman at the front desk didn't even know who or where to order a pizza from, that would deliver. He was NO help. We didn't even mention the pool issue to him, he was clueless! How could he fix the pool, when he couldn't even handle a pizza delivery! After much research on my own, this reaction with salt water pools happens often, when the filtration system isn't properly maintained. The bromine level is more than likely what was off. Other than the swimming pool experience was awful, the breakfast was good and room was cleaned. But we stayed here only so the kids could swim! Not a great place for that! March 4, 2013
Rated 3.0 out of 5.0 by Friendly staff ~ Stained bed After checking in and going to our room, we noticed that we only had 1 king bed and not 2 queen beds as requested. I went back downstairs and asked if there was a mix up and I was informed that we were upgraded to the suite and that was all that they had, I was informed the couch folded out, so we would have 2 beds. Upon folding the couch out there was a large nasty stain on it. There was no way I was going to let my daughter sleep on that let alone myself. So the 3 of us slept in the king bed together. When we went down for breakfast I told the lady at the front desk about our problem and she said she would have someone come in and clean it while we were out. When we left, I informed her that we would be gone for the day. Upon arriving back very late, we were pretty sure they had not done anything to the couch as the pillows were not moved and our suspensions were confirmed when we pulled it out, nothing was done and no one even mentioned it to us or offered us another alternative. Once again, all 3 of us slept in the king bed. The rest of the room was very clean and the staff was very nice. Room was noisy, walls are pretty thin and our room was right by the steps. February 26, 2013
Rated 1.0 out of 5.0 by Front Desk Staff When checking in, I was provided with a room and key. Upon arrival to the room, I found it had not been cleaned yet and was still in disaray. I returned to the front desk from the 3rd floor, and was given another room after a slight delay. Later than evening, someone was trying to enter my room as they were given the keys. About an hour later (after 10:00 p.m.), after I had already gone to sleep as i had to get up for meetings at 0400 in the morning, the front desk called my room to ask "Who are you - what is your name?" They didn't change my room number, which caused my rest to be interrupted twice. I stay at this hotel some 25-30 nights a year due to business, and it is convenient to my place of business, but I always seem to have some sort of issues with the staff -- not very professional. February 20, 2013
Rated 4.0 out of 5.0 by What is the purpose of the do not disturb sign?? I thought this sign meant "do not disturb".. Instead, the housekeeping came in the room anyways and grabbed the dirty towels, and did not put clean ones in their place. I had stepped out to get some supplies, meanwhile, my laptop, Ipod,GPS and other expensive posessions sat out in the open. This I feel is unacceptable, because most housekeeping staff, while cleaning, leave the guest room doors propped WIDE OPEN. Anyone could walk in, grab what they want, and leave. When in KC next time, I will stay elsewhere. February 1, 2013
Rated 4.0 out of 5.0 by Comfortable place to lay your head This hotel was exactly what I expected. The staff was friendly, the room was clean, and breakfast hit the spot. There are sit-down restaurants around if you are open to a bit of a drive. I have to admit that there are not many out after 8PM. But I manged to find the Ruby Tuesday, not too far away. January 29, 2013
Rated 5.0 out of 5.0 by KC Holiday Inn This is a great property close to the manufacturing and distribution areas of Kansas City. The rooms are clean and comfortable and the staff was very attentive. I will continue to stay at this hotel on all my future trips to KC. January 27, 2013
Rated 4.0 out of 5.0 by fast food only nice place, no refer/micro in room, only fast food nearby, limited parking, get there early. January 25, 2013
Rated 5.0 out of 5.0 Good experience Nothing to complain about everything was good. Room was nice & good selections for breakfast. December 17, 2012
Rated 3.0 out of 5.0 by Dirty Coffee Pot I always make coffee when I get up at a hotel. I went to do so at the North Kansas City location. The old coffee grounds had not been cleaned out from the previous guest being there. I did not clean the grounds either to see if the cleaniong staff ever would. I stayed 2 nights, and the same dirty grounds were still there when I left. That is very unsanitary. December 5, 2012
Rated 5.0 out of 5.0 by Comfortable and Peaceful Like most of the Holiday Inn Expresses, this was a great property. The staff were extremely nice. I was able to finish up on my work with ease and slept great. I would recommend this to anyone. November 25, 2012
Rated 3.0 out of 5.0 by North KC HIE Paper thin walls, I could hear things going on in other rooms all night. November 21, 2012
Rated 3.0 out of 5.0 by Location - Location The hotel was quite decent, but no place decent to eat around.. Located in an Industrial area on the North side of town. October 14, 2012
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