Rated 4.2 out of 5 by 59
Rated 4.0 out of 5.0 by Maternal Unit Kansas City Legends
I took a trip with my son and nephew and I was pleasantly surprised with the location of this Candlewood Suites, as it was across the street from the outlet mall, Royals Baseball Stadium, less than a mile from the water park and the Speedway. The price was appropriate for my budget. I appreciated the onsite free laundry room, one of the things I dislike about vacationing is returning home with dirty clothes.
The staff was pleasant and I would definitely stay there again, only I would prefer either a two room suite or a one bedroom suite so I am not in the same room with the boys all the time.
July 21, 2014
Rated 5.0 out of 5.0 by Mrs SB Good night's sleep!
Best night's sleep I've had in a long time! The hotel was in a nice area of Kansas City with easy access to fun things to do in the area.
July 15, 2014
Rated 5.0 out of 5.0 by Supermex79 Great clerks
The front desk people were awesome, so very friendly. I was even asked if I needed directions for anyplace we were headed as we were checking out...WOW, never been asked that before. We were given good advice on banks in the area and other attractions.
The only improvement that I can see they need here is a total paint job in non-smoking rooms that were once smoking rooms. Carpet felt a need for a good cleaning as well....Over all room was fantastic, wish we had stayed there more than one night...AC unit very, very noisy, but we like a fan at night, so it didn't bother us.
July 14, 2014
Rated 5.0 out of 5.0 by Doc G surprise for the dav
staff was great. minor glitches in ADA compliance will be addressed soon
July 12, 2014
Rated 5.0 out of 5.0 by RoadTripper4 A Perfect Long Weekend
This is a very nice Candlewood Suites that I have stayed at a few times while travelling in or through Kansas City. The staff has always been very friendly and more than helpful. It's also a great place to take the family for a long weekend, and it is very close to a lot of the fun attractions in and around the Legends complex.
July 9, 2014
Rated 5.0 out of 5.0 by SamW53 Great Vacation Week
Comfortable surroundings, friendly staff and excellant service. This location was well suited for our visit and I will be back in the near future, as my business plans allow,
July 8, 2014
Rated 5.0 out of 5.0 by bobbie33 Friendly staff!!!!
The staff was friendly and very helpful, they printed us directions to anywhere we wanted to go. They were able to get us in with short notice when our other hotel fell through. It was great to have plenty of room for our family of 5 and all of our belongings without living out of suitcases. I would recommend this hotel to anyone staying in the area, and if we are ever in the area we will be staying there again!!!!
July 7, 2014
Rated 1.0 out of 5.0 by Honesty1970 Cigarette Smoke Alert
This was a smoking hotel recently that switched to non-smoking, it smells awful. We switched rooms twice but the smell was overwhelming. I DO NOT RECOMMEND, avoid if possible. Staff nice but that didn't help.
July 5, 2014
Rated 5.0 out of 5.0 by Chapita75 Great Service
I am very fussy about hotel rooms and the "hotel" smell
in the room. I use a CPAP machine and I hate the smell I inhale when staying in hotels.
At Candlewood...I had no problem with that. It was VERY clean and I didn't smell that strong "hotel" smell. It smelled and was VERY clean.
The staff was EXTREMELY helpful and friendly.
July 2, 2014
Rated 4.0 out of 5.0 by Pacagg2 Good but not great
Property was nice. Front desk staff was excellent. Could use a bit more help cleaning rooms. We would stay again.
June 21, 2014
Rated 5.0 out of 5.0 by Maw-Maw Lisa Awesome Service
The Candlewood staff was definitely the best hotel staff I've ever encountered. They were friendly
June 15, 2014
Rated 5.0 out of 5.0 by race mom nice stay
Everything was perfect, The only thing I would look into is on the second floor the rugs are all bubbled and easy to trip on
June 11, 2014
Rated 5.0 out of 5.0 by oldtraveler77 Excellent room and great service
Excellent room in a great location. Will certainly stay there on our return trip.
June 9, 2014
Rated 5.0 out of 5.0 by aimmc5 Great place to stay for long term
We will definitely stay here again. For a long stay this hotel is perfect. Loved the FREE laundry. The gym was just OK. The bed was a bit hard and we wished we had four pillows instead of three for two people. Besides that everything else was great. Loved having the full sized fridge for the long stay. This hotel was convenient for our work trip. Will definitely stay again!
June 6, 2014
Rated 5.0 out of 5.0 by clp123 candlewood rocks
recently had the opportunity to stay at the candlewood suites, Kansas City. Great location, accross from LEGENDS mall. Great Service.
June 4, 2014
Rated 4.0 out of 5.0 by ron1954 Nice Place
Would recommend when staying in the Legends area. It is centrally located with easy access to the airport and other attractions.
May 31, 2014
Rated 4.0 out of 5.0 by Gregie Good staff makes the difference!
I've spent countless weeks at various Candlewood Suites throughout America. It is always the staff that makes the difference. A friendly hello, and offer of assistance to get the job done makes the difference. I've stayed at enough hotels that I can tell when a desk worker is new, experienced, or just not caring.
While at the Parallel Parkway location in Kansas, City I did note a couple things the management should know about. In regards to room 220, the toilet leaks. It is a water valve in the water tank that leeks water into the bowl. Because of this, the water tank must be refilled about once an hour. I mentioned this to the maintenance man. The room 220 heating/cooling thermostat is inaccurate. I've stayed at other IHG hotels with similar systems that use the sensor. But, I believe the thermostat is off a few more degrees than normal.
Nearby fireworks. I realize the nearby ball park and race track use fireworks. How about a friendly notice about these. Some nights I didn't know if it was thundering outside, or if a sporting event was celebrating. Maybe the Chamber of Commerce can help.
I must say the bed is the most comfortable I've ever stayed in. Outstanding!
Out of curiosity, how come the hallway heat is set at like 90-degrees. Also, why was an old wall Heat/AC unit laying on the grass outside the rear of the hotel for several days? It looks tacky.
May 30, 2014
Rated 4.0 out of 5.0 by CptnBob Great Location, Staff polite
My stay was comfortable, marred only by two small events. The day after check in I reported to the front desk that my ice maker was not functioning. The desk clerk took some ice up to my room for me and promised that maintenance would repair it the next day. Two days passed and no maintenance, so I again mentioned to the front desk that it was inoperable. Again, some ice was delivered, and again I was told that maintenance would be dispatched. The next day maintenance appeared and repaired the issue. The second event was even smaller, but perhaps indicative of apathy. While trying to iron a shirt I discovered the iron in my room would not heat sufficiently to produce steam, only dribbling water all over the shirt. I took the iron to the front desk, where I was informed that there were no replacements available. Nor was one ever placed back in my room, forcing me to borrow one from a friend of mine also staying in the hotel.
May 30, 2014
Rated 5.0 out of 5.0 by Herby2014 WOW; fantastic staff and large rooms!
I ran across this hotel by accident and am so happy I did. I get to the area several times a year and will not stay anywhere else going forward and will recommend as well.
Great price, clean, large rooms, love the gift shop area and the staff helped me when my car would not start......Excellent!
March 3, 2014
Rated 5.0 out of 5.0 by js506 Great Stay
Great location for work related stay. Nice, very clean. Staff was very helpful and friendly.
Enjoyed workout room. Will recommend my company uses this hotel again. I will plan on using this location when in town,
March 2, 2014
Rated 5.0 out of 5.0 by Dave Cotton Great Services
We get great service from this hotel. Christina does a wonderful good for all the employees from out company. She goes out of her way to get us taken care of!!!!
February 24, 2014
Rated 5.0 out of 5.0 by ChrisTexas44 Thanks for making it an easy pick next time
I was recieved with prompt attention, room was spotless. I had odd hours with my work i was there to do, and 24x7 i was helped without a second thought. Friendly, curtious, i just couldn't have asked for more....
Next time i will stay in a one bedroom, i had a meal, and it lingured while trying to sleep, so a separate bedroom is needed if going to eat in the room.
February 13, 2014
Rated 2.0 out of 5.0 by SCDC Not a great experience
The room was nice and clean, but the bed was worn and broke down. Sunk in in the middle, and when we moved around, it was loud, sounding like it was about to fall apart. Very, very uncomfortable.
The hotel is very loud, as we were woke up by housekeeping loudly knocking on other doors and announcing themselves.
The room above us was also very noisy as the occupants were walking around and talking. Kept us up in the middle if the night.
January 1, 2014
Rated 2.0 out of 5.0 by Notimpressed642222222 Not impressed6422222222
The staff was cordial but not really friendly. I had negotiated a lower price with the manager only to find out She didn't honor the price she quoted me. Additionally, the room wasn't very nice. The furniture was in desperate need of recovering/replacing, (the vinyl was literally peeling from the desk chair and the recliner). The drains in the shower and kitchenette sink drained very slowly, The plaster around the tub was blistered and had peeling paint. The card reader on the side door and my room usually required repeated tries before the door would open. There were a number of times I was forced to go around to the front entrance to get in because the door never would open. Housekeeping would replace the towels as promised, but usually the kitchen towels were unusable due to a foul odor. The facility was quiet and the common areas were clean.
I won't return to this particular location in the future.
December 16, 2013
Rated 4.0 out of 5.0 by ColdSoccerfan MLS Cup Weekend in KC
The stay was what we needed for a long cold weekend for the MLS Cup Finals - close to the soccer stadium and shopping to buy warmer clothes to wear to the game. Hotel staff was courteous. The chairs in the room were in bad condition with the fake leather cover torn off on the arms of the recliner and the seat of the desk chair. They should be replaced immediately as it leaves a bad first impression of the room when walking in.
December 13, 2013
Rated 3.0 out of 5.0 by DIANA022 no blinds or heavy curtains to windows
we stayed on the first floor and the way the sheer curtains are, people and the street light can come in our window. i will never pay to stay in a room that doesnt have the proper window coverings for privacy. the room was clean and roomy, but not everyone wants to have people see inyou room...
December 11, 2013
Rated 5.0 out of 5.0 by sadiejane82 Great Hotel
We came to town for a soccer game. The stadium was about a mile from the hotel. The room was comfortable, with a kitchen and full size bath. The concierge was fantastic and was great at suggesting restaurants nearby that were also really good. Look forward to staying there again when we come out for a soccer game again,
December 11, 2013
Rated 2.0 out of 5.0 by BadHotel2013 Not so great
This is the first (and last) time I have stayed at this specific hotel. I have never stayed at the Candlewood brand before either.
I chose this hotel going off what the staff told me on the phone. Told me they were right across the street from the Legends shopping mall. I told them that was great because we would like to leave our car at the hotel and walk to do the shopping. Come to find out it was 3/4 mile away from the mall.
Also while at the hotel found out they did not do continental breakfast at no charge, let alone any kind of breakfast. The beds were pretty hard and only a full size instead of the typical hotel Queen size. The heater in the room was broken. We had the thermostat set on 68 and it kept the room at 80. We had to sleep with the window open just to be somewhat comfortable.
Do yourself a favor and go up 435 just a couple miles to the Comfort Suites. Same money and A LOT better experience and value.
December 4, 2013
Rated 5.0 out of 5.0 by jerry68cougar Great Hotel
Excellent extended stay. Very courteous staff and great location. It was a fantastic experience! Recommend it 100%
November 29, 2013
Rated 5.0 out of 5.0 by GAHA94 Incredible Staff makes the stay!
Mary Beth, Christina, Stacey and the entire staff, including cleaning personnel and handy man were tremendous for our extended stay. The property is clean, simple and always in working order, but the staff? AMAZING!
November 25, 2013