Rated 4.0 out of 5 by 76
Rated 5.0 out of 5.0 Clean, newly remodeled hotel
I cannot overstate how nice it was to stay in a newly redecorated room. This was a clean, comfortable hotel.
July 29, 2014
Rated 4.0 out of 5.0 by TerenceW The Usual Excellent Bed and Shower
The only negative was that they were re-tiling the hallway and getting to and from the room was very messy. Otherwise, a typically good stay with HI-Ex
July 28, 2014
Rated 4.0 out of 5.0 by Dan1970 Rude patron
While waiting to check-in behind two other gentleman last week, I unfortunately had to witness an extremely rude, muscularly challenged, female paramedic scream at the front desk agent. She was upset because she was unable to connect to the Wi-Fi. The same Wi-Fi that I had connected to every day for the previous two weeks while in town for work, the same Wi-Fi I connected to shortly after checking in that day. The same Wi-Fi I'm typing on right now, a week later.
This "lady", I use the term very loosely, actually thought the agent should walk away from three customers checking-in to explain to her how Wi-Fi passwords and computer settings work.
I ran into the same type lady today. Except, I work for a large utility, and when I knocked on this lady's door and identified myself, and she responded "We're not interested.". I get to say "I'm not asking, I'm telling.". She really liked them apples. She was so used to being rude to people it was a reflex.
July 21, 2014
Rated 1.0 out of 5.0 by Henderson127 ****UNDER CONSTRUCTION****
The facility is under construction and we were not notified of this at the time we made the reservations. Although the work crews are only there from 9am-6pm it is definitely noticeable at all times. The paint in the swimming pool is pealing and was found attaching to my kids when they got out of the pool. I had found dead stink bugs in the corner of the room and the lighting is very bad in the kitchen area of my "suite". There was only one TV in the suite as well which seems kinda silly if I am paying the extra for a larger space. The internet is sparse and did not work in the business center at all. When I had asked for help to print some documents I was told by the front desk person that she would be right down. After 10 minutes of waiting, I had gone to the desk and she told me she had forgotten about me. This may be a great hotel when the renovations are complete and the staff retrained but in the mean time I will not stay here again.
July 18, 2014
Rated 5.0 out of 5.0 by JLC65 Positive experience over all
Even though they are under going a complete renovation, you really don't notice it.
July 18, 2014
Rated 5.0 out of 5.0 by SRGAbe Front Desk Staff
Excellent experience. Great breakfast with good choice, very helpful attendant.
July 17, 2014
Rated 5.0 out of 5.0 by Ohio Girl 2014 Good location, friendly, helpful staff and okay rates.
The staff was excellent upon check-in. Made a big impression on me! Lobby and Fitness Centers were under construction. We had our breakfasts in a meeting room. Everything was still very nice. I don't think we got a discount for the disruption of the premises, but the rates were better than some locations. However, we were asked at booking if the renovations made a difference and did we still want to use this facility. So we were warned ahead of time; very thoughtful of the booking company. The construction didn't matter to us. We were never going to use the pool, but others had. We were told it gets improved next. We were able to use our AAA discount. Maybe some attention to hallway vacuuming would be my only real comment.
July 10, 2014
Rated 5.0 out of 5.0 by hot22 great servicei
I love staying here and already passed onto others great hotel
July 10, 2014