Rated 4.0 out of 5 by 73
Rated 1.0 out of 5.0 by Henderson127 ****UNDER CONSTRUCTION****
The facility is under construction and we were not notified of this at the time we made the reservations. Although the work crews are only there from 9am-6pm it is definitely noticeable at all times. The paint in the swimming pool is pealing and was found attaching to my kids when they got out of the pool. I had found dead stink bugs in the corner of the room and the lighting is very bad in the kitchen area of my "suite". There was only one TV in the suite as well which seems kinda silly if I am paying the extra for a larger space. The internet is sparse and did not work in the business center at all. When I had asked for help to print some documents I was told by the front desk person that she would be right down. After 10 minutes of waiting, I had gone to the desk and she told me she had forgotten about me. This may be a great hotel when the renovations are complete and the staff retrained but in the mean time I will not stay here again.
July 18, 2014
Rated 5.0 out of 5.0 by JLC65 Positive experience over all
Even though they are under going a complete renovation, you really don't notice it.
July 18, 2014
Rated 5.0 out of 5.0 by SRGAbe Front Desk Staff
Excellent experience. Great breakfast with good choice, very helpful attendant.
July 17, 2014
Rated 5.0 out of 5.0 by Ohio Girl 2014 Good location, friendly, helpful staff and okay rates.
The staff was excellent upon check-in. Made a big impression on me! Lobby and Fitness Centers were under construction. We had our breakfasts in a meeting room. Everything was still very nice. I don't think we got a discount for the disruption of the premises, but the rates were better than some locations. However, we were asked at booking if the renovations made a difference and did we still want to use this facility. So we were warned ahead of time; very thoughtful of the booking company. The construction didn't matter to us. We were never going to use the pool, but others had. We were told it gets improved next. We were able to use our AAA discount. Maybe some attention to hallway vacuuming would be my only real comment.
July 10, 2014
Rated 5.0 out of 5.0 by hot22 great servicei
I love staying here and already passed onto others great hotel
July 10, 2014
Rated 4.0 out of 5.0 by JGWDYW Cleanliness
The biggest disappointment with our stay was the lack of cleanliness in our room. It appeared as though the room hadn't been stayed in for some time due to the amount of dust that was in the bathroom. The floor in the bathroom appeared to have not been swept thoroughly. Despite this, my family and I were flexible due to the hotel undergoing a modernization of the rooms and amenities.
July 8, 2014
Rated 4.0 out of 5.0 by Jrighteousfatih Great Place to Stay
This is a great convienent hotel to stay. The rooms are clean and renovated where you can still smell the new room smell. The first floor and common areas are under construction for this hotel. Outisde of that the rooms are amazing with the nice beds and bathrooms. The only thing I did not like was the yellow warning lable on the TV mentioning the fine if you steal the TV. I felt this was a little tacky for such a nice hotel. The location is great. Also the amenities was nice as well. The staff is friendly at check in. However, the guy manager was unfriendly. When I was ready to check out he ignored me and continued to speak with his staff. The staff member interrupted him to acknowledge me. This gave me the impression that he did not care or apologize for the delay to check out. Overall the hotel was nice for the location and highly recommend it.
July 6, 2014
Rated 2.0 out of 5.0 by Unhappy Guest w/infant Poor Customer Service and Room quality
The original room we were put in smelled of smoke (and it was a non-smoking room). We were offered a "spray bottle" to mask the smell but after some discussion with the front desk they moved us to a new room. The front desk staff wasn't the friendliness and they never once apologized for the inconvenience of having to move to a new room. The new room we were put in was spacious and overall fairly clean. Although, I did notice some grime in the tub.
Regarding sleep quality: IT WAS HORRIBLE. The bed was comfortable but the walls are paper thin. We heard every footstep of the room above us. Also, the walls would rattle when the next room's door would shut.
July 1, 2014