Rated 4.0 out of 5 by 53
Rated 1.0 out of 5.0 by Kaybug55 Horrible bed,dirty couch, young lady at front desk was nice
We rented the king suite. The couch and chair were so dirty I had to put a blanket over them to sit on it. The bed was wore out and needed to be replaced. Needed new pillows. They smelled like dirty sweat. The carpet was very dirty. I didn't not use the "free" breakfast.
On a positive note the young lady at the front desk was nice.
I will never stay there again and will not recommend it to anyone.
I have stayed at many Holiday Inn properties in the past but next time I'm in Little Rock Ar I will find a different hotel.
September 29, 2013
Rated 5.0 out of 5.0 by BJfromSATX Thumbs Up!
Convenient location. Friendly staff. Good breakfast. Nice pool. I will return.
September 27, 2013
Rated 4.0 out of 5.0 by bata1972 Great stay!
We had a great stay here and the staff was outstanding! The breakfast selection was not that good and the entry/exit are not very good, you have to make sure to keep in the mind the time of day when leaving or coming to the location.
September 26, 2013
Rated 5.0 out of 5.0 by Tracy77 Excellent service from Alex
My family and I stayed here on a trip to the Clinton Museum. It was very centrally located, had many decent dining options within a few minutes drive, and was in a quieter neighborhood. The pool was a nice size and very clean. The room was clean and comfortable. Breakfast was very standard, but it was enough to get us up and going, and it satisfied all three of my children. The staff at the front desk was magnificent. Alex was extremely welcoming and friendly. She touched base with us throughout our stay to make sure we were comfortable and enjoying ourselves. Would definitely stay again.
September 21, 2013
Rated 5.0 out of 5.0 by Donna1954 Everything was great.
The only annoyance was the train going by often - I guess blowing it's whistle but that certainly wasn't the fault of Holiday Inn.
September 19, 2013
Rated 5.0 out of 5.0 by FMJ777 NHRA YEARLY TRIP TO DENVER
I would like to say although there was a bit of an issue with the roll out bed the manager was more then accomadating. Management and staff were awesome to us.
Although there was a motor coach that arrived with more then twenty elderly individuals . The young man attending to this party was less the perfessional spoke to the tour guide with contempt in his voice and mannerism lacked professionalism. He was some what argumentive and put out by the request of having keys pre done and pre assigned. He blamed the crew that he had relieved for not having this task complete.
Seems to me with this amount of revenue coming in and possiablity of returned business he would relize this could be job security without customers theres no job. Due to his lack of professionalism luggage was misplaced and unneccessary choas was made for these elderly people and this bothered me. My family and I travel often and Hoilday Inn Express is are hotel always recieving the best quality of service. I am only mention this because I personaly would not tolerate behavior like this in my establishment or upon checking Inn. I would recommend this Hotel . But after talking with tour guide in hallway he said. We will never use this Hotel again.This Unfortunate.
September 3, 2013
Rated 5.0 out of 5.0 by kayter Welcome feeling
I always look for Holiday Inn motels in my travels and I found this one in Little Rock to live up to all expectations. Everyone was friendly from the moment I walked in and the room was clean, cool and inviting.
August 26, 2013
Rated 5.0 out of 5.0 by Tkash2 Great place to take a break!
Friendly staff, clean room great place to take a break!
August 23, 2013
Rated 2.0 out of 5.0 by rite bad experience
could not check in even though I had reservations - the computers were down and until I had waited 35 minutes and pushed issue that I would go to alternate facility they would not check me in manually - many others also waiting. Then only after arriving in the room was I told that the cable was out and we would have no tv available at all. I might have stayed anyway if they had told me at check in but I wasn't even given that option.
BAD SERVICE I have stayed in this hotel before and gotten average service and use it due to location and cleanliness but I have not stayed since this event I have selected alternate locations.
August 23, 2013
Rated 2.0 out of 5.0 by Ronniebaby Room Stay
I was only there for two nights. Wednesday and Thursday (Aug 14th and 15th). Wednesday night the comcast cable was inoperable so for the first night there there wasn't any television to watch. How does a hotel like the Holiday Inn Express not have a plan for when there isnt any television for over 24 hours?
I could not get my therostat adjusted to a temperture I felt comfortable
I thought my bed was as hard as sleeping on the floor
August 19, 2013
Rated 4.0 out of 5.0 by Cowboy8809 Excellent Service - Wish Bed was Better
I travel ALOT for work. I must say, the service I find at this location is better than any in the 3 state area. The only drawback, which is kind of a big one, is the beds. This one was as hard as a rock. I usually am uncomfortable the first night and sleep great the rest of the stay ... this time I could NOT get used to the bed.
Overall, the service I rate extremely high. I just hope the bed replacements happen soon!
August 12, 2013
Rated 4.0 out of 5.0 by k5953 Clean and comfortable...
The room was clean and comfortable. The bed was the best hotel bed I have stayed in possible ever. The only con was that I was put in a handicapped room which had a shower that I standing at 5' 3 felt too tall for.
August 5, 2013
Rated 4.0 out of 5.0 by reddog99 Satisfiedcustomer
We enjoyed our stay at this hotel more than any other during our summer vacation. Great accomodations and staff. Breakfast was very enjoyable. We will definitley be looking for Holiday Inn Express next time we travel.
I have IHG but they keep sending my statements to me in German. How do I straighten that out?
July 29, 2013
Rated 4.0 out of 5.0 by Mic777 Friendly and Clean
I like a lil softer mattress because of my bad back but if you like yours really firm it is definitely a good bed for you but the pillows were awesome and the room was spacey and comfy. We heard some complain and saw them change rooms which the staff was very kind about. Problem for everyone was this: Basketball team was running in and out and up and down the halls and outside and smoking Weed in the non smoking rooms and you could smell it all down the floor and a pregnant woman was upset about it so she moved among several others. All in all I blame the so called Basketball coach! Instead of those at the front desk who said they will have to pay a fine for that, why not call the law or tell the coach exactly what they were doing on that floor to sort it out? Could have handled it all better but I guess they deal with this a lot in hotels and just deal with it the best they can. The ladies at the desk were very nice and professional and kind and helpful and the rooms were very clean and comfy which made our stay great! Thanks ladies! Might I add the breakfast was wonderful especially loved the pancakes& pancake machine =)~
July 27, 2013
Rated 5.0 out of 5.0 by gina1 Great Breakfast, beds were comfortable
Enjoyed are stay very much so, service was great rooms were very clean breakfast buffet had plenty of food, pool was clean water was nice. In fact we checked out the next day and about two hours later decided to stay another night called and they had a room. Located close to very nice mall , target, movie theaters & restaurants .Would definitely stay again.
July 7, 2013
Rated 1.0 out of 5.0 by dakota56 noise control
we stayed on the 1st floor due to im disable. we were awakened at 2: a,m, by noise from room above, called front desk, never called back I had to said floor noise. we got only 4 hours of sleep I had an apt at uams and needed my sleep. we stayed on this floor before and same thing. I will not stay again until something is done about this. the front desk clerk said why did u stay on this floor again. that was not helpful and rude to me. I could also smell smoke in the bathroom. I suggest more insulation or fix floors.
July 7, 2013
Rated 5.0 out of 5.0 by Jefffery62 Command Sergeant Major(Ret Army) and Spouse
The service was great with a very comfortable room and a great place to relax after a tough day on the road. Thanks for your great service.
July 3, 2013
Rated 4.0 out of 5.0 by keshiabg Good service and location
This hotel is next to a Walmart, several fast food restaurants, and a discount dollar cinema within walking distance. As I was traveling with teens, it worked perfectly. The only issue I had was a man that walked up to my car in the parking lot and asked me for money for food. It spooked me a little but when I told hotel staff they were very responsive. In all, it was a pretty good stay. ;o)
June 29, 2013
Rated 5.0 out of 5.0 by Docrock1947 Very comfortable room
Only draw back was when made reservation was not given a exit number,other than that the hotel was great.was very surprised to find it had an indoor pool.Room was small when you have two boys one 6 and one 8
June 11, 2013
Rated 4.0 out of 5.0 by dellis807569 Loud in hallway
Hotel was ok , but there was a lot of noise (lot's of people there with kids...
June 7, 2013
Rated 5.0 out of 5.0 by tpmcakmie Very Impressed!
My wife and I were very impressed with the quality of this hotel. We were more impressed with the quality of service we received from every worker that we encountered. The front desk staff was very helpful and polite and the breakfast staff was very kind and respectful. Overall I give this hotel 5 stars for service!
May 24, 2013
Rated 5.0 out of 5.0 by Kimie My Home away from Home
This hotel had the best staff that remembered me from last visit!
The rooms are very clean and the service personalized.
I will be back!
May 21, 2013
Rated 2.0 out of 5.0 by mpg24 Disappointed stay
We stayed on the second floor Room 210.
It was strange that we could hear the people walking around in the room avbove us. The floor creaked constantly. I have stayed in many Holiday Express hotels and never have had this experience. It is as thought the hotel in wood frame construction and not concrete...I am not an expert in construction, even though I do stay at Holiday Inn Express quite a bit! I was left wondering that if there was a fire at this location, would this hotel go up like a matchbox!
To make matters worse, the morning we went to check out, the bill that was slipped under our room door had an incorrect rate and did not reflect the rate we had booked at (i.e. AAA rate) and that I had initialled at check in.
I have never at any hotel had this billing error experience. It was really strange.
There were postivies...breakfast service was great and the exercise room facilites that I utilized were in excellent condition.
Despoite the positives, I would consider other Holiday Inn options in Little Rock before returning to this location.
May 14, 2013
Rated 5.0 out of 5.0 by Grsppler Maintains Holiday Inn Express High Expectations
This location absolutely met and somewhat exceeded my expectations. I am a frequent Priority customer and I would rank this location top 90% of my brand experiences
April 16, 2013
Rated 5.0 out of 5.0 by Jorb Made us happy
Recent one night stay for grandsons baseball game. Good service. Nice respectful staff. Clean room. Met our needs. Rested well. Only problem was, had problem with room coffee pot. Hard to get to. Weighted to prevent theft. Hard to get set where water could be poured in.
April 12, 2013
Rated 4.0 out of 5.0 by Dadoflll Good Location
Stayed 2 nights for business. Convenient to Interstate. Short drive to downtown. Nice place. Only issue was housekeeping trying to constantly get in my room before checkout. I was trying to finish up some work before leaving. Checkout is 11am. 1st time they tried was before 9am - before they stop serving breakfast. I left at 10:30, after the 4th interruption. I understand that they are just doing their job, but have a little respect for the guests.
April 9, 2013
Rated 3.0 out of 5.0 by RBSR so so
not too bad, but not great as I've come to expect from Holiday Inn
March 26, 2013
Rated 3.0 out of 5.0 by StephenR Nice place to stasy
This is a nice property in a great location.
The girl at the desk when i went to check in was new and inexperenced. she sent me up to the room 3 times with me telling her the door was not unlocking right. She tried redoing the keys and then making new keys. each time the door did the same thing. finaly she got someone else to to go up and and look at it. That guy took with him some batterys. he got it working right. After that the stay was like it should be, comfortable and quiet.
March 24, 2013
Rated 4.0 out of 5.0 by Cowboy61 Check in service
We were in town for a family member funeral that afternoon and our flight arrived in planty of time. Our reservations were for that night and check-in was not until noon. As we had free coffee in the breakfast area, the front desk clerk asked housekeeping to clear a room for us. This kind jesture allowed us into our room early so we could freshen up for the visitation. We have the clerk's name but shouldn't mention it here.
IHG can check the schedule to find out who it is to reward her appropriately. This type of service, provided without expectation or request, is to be valued and should be recognized.
March 12, 2013
Rated 2.0 out of 5.0 by Runner27 Thin walls
The walls seem to be paper thin. Could hear kids running in the room above us. We were told they were booked and could not move us to another room. Luckily, we did not hear running after 9:00 pm. However, I could hear the conversation of the guests in the room next to us from 12:30 am to 2:00 am. Next time I'm in the area and looking for a good nights rest this location won't be at the top of my list.
All in all, my experience wasn't the best and had nothing to do with the staff.
March 8, 2013