Rated 4.1 out of 5 by 92
Rated 5.0 out of 5.0 by Kimie My Home away from Home
This hotel had the best staff that remembered me from last visit!
The rooms are very clean and the service personalized.
I will be back!
May 21, 2013
Rated 2.0 out of 5.0 by mpg24 Disappointed stay
We stayed on the second floor Room 210.
It was strange that we could hear the people walking around in the room avbove us. The floor creaked constantly. I have stayed in many Holiday Express hotels and never have had this experience. It is as thought the hotel in wood frame construction and not concrete...I am not an expert in construction, even though I do stay at Holiday Inn Express quite a bit! I was left wondering that if there was a fire at this location, would this hotel go up like a matchbox!
To make matters worse, the morning we went to check out, the bill that was slipped under our room door had an incorrect rate and did not reflect the rate we had booked at (i.e. AAA rate) and that I had initialled at check in.
I have never at any hotel had this billing error experience. It was really strange.
There were postivies...breakfast service was great and the exercise room facilites that I utilized were in excellent condition.
Despoite the positives, I would consider other Holiday Inn options in Little Rock before returning to this location.
May 14, 2013
Rated 5.0 out of 5.0 by Grsppler Maintains Holiday Inn Express High Expectations
This location absolutely met and somewhat exceeded my expectations. I am a frequent Priority customer and I would rank this location top 90% of my brand experiences
April 16, 2013
Rated 5.0 out of 5.0 by Jorb Made us happy
Recent one night stay for grandsons baseball game. Good service. Nice respectful staff. Clean room. Met our needs. Rested well. Only problem was, had problem with room coffee pot. Hard to get to. Weighted to prevent theft. Hard to get set where water could be poured in.
April 12, 2013
Rated 4.0 out of 5.0 by Dadoflll Good Location
Stayed 2 nights for business. Convenient to Interstate. Short drive to downtown. Nice place. Only issue was housekeeping trying to constantly get in my room before checkout. I was trying to finish up some work before leaving. Checkout is 11am. 1st time they tried was before 9am - before they stop serving breakfast. I left at 10:30, after the 4th interruption. I understand that they are just doing their job, but have a little respect for the guests.
April 9, 2013
Rated 3.0 out of 5.0 by RBSR so so
not too bad, but not great as I've come to expect from Holiday Inn
March 26, 2013
Rated 3.0 out of 5.0 by StephenR Nice place to stasy
This is a nice property in a great location.
The girl at the desk when i went to check in was new and inexperenced. she sent me up to the room 3 times with me telling her the door was not unlocking right. She tried redoing the keys and then making new keys. each time the door did the same thing. finaly she got someone else to to go up and and look at it. That guy took with him some batterys. he got it working right. After that the stay was like it should be, comfortable and quiet.
March 24, 2013
Rated 4.0 out of 5.0 by Cowboy61 Check in service
We were in town for a family member funeral that afternoon and our flight arrived in planty of time. Our reservations were for that night and check-in was not until noon. As we had free coffee in the breakfast area, the front desk clerk asked housekeeping to clear a room for us. This kind jesture allowed us into our room early so we could freshen up for the visitation. We have the clerk's name but shouldn't mention it here.
IHG can check the schedule to find out who it is to reward her appropriately. This type of service, provided without expectation or request, is to be valued and should be recognized.
March 12, 2013
Rated 2.0 out of 5.0 by Runner27 Thin walls
The walls seem to be paper thin. Could hear kids running in the room above us. We were told they were booked and could not move us to another room. Luckily, we did not hear running after 9:00 pm. However, I could hear the conversation of the guests in the room next to us from 12:30 am to 2:00 am. Next time I'm in the area and looking for a good nights rest this location won't be at the top of my list.
All in all, my experience wasn't the best and had nothing to do with the staff.
March 8, 2013
Rated 3.0 out of 5.0 by Barlinkhorse Musty smelling, but good location
My first floor room smelled damp and musty but the property is adjacent to good shopping.
March 7, 2013
Rated 5.0 out of 5.0 by Balalaika If you have to be away from home . . .
We traveled cross country and stayed in 10 Holiday Inn Expresses.
All were clean, great beds. The hospitality of the staffs were second to none. It is great value for the price.
March 7, 2013
Rated 5.0 out of 5.0 by Abelicious Expressing Yourself with Holiday Inn Express
I was very satisfied with the location, room, breakfast, and the staff. I would stay her again. Thanks for a good experience.
March 6, 2013
Rated 4.0 out of 5.0 by StephenR c0mfortable
This was my second stay here at this site. The staff has been very friendly and each time. helpful.
March 3, 2013
Rated 3.0 out of 5.0 by Samantha64 Did not get the room we paid for
I requested, through your reservation office, a one bedroom suite. I told the reservation office I needed a SEPARATE bedroom from the rest of the suite. After checking the Little Rock Rea she assured me that my request would be honored at this location. I paid more for the room so that I could have the separate bedroom. What I got was a sofa bed and a queen bed IN THE SAME ROOM! It was the exact same set-up we got in Clarksville! The only difference is we paid $70 MORE in Little Rock. What a hoax!
January 16, 2013
Rated 5.0 out of 5.0 by This Stay in N. Little Rock
Excellent service, clean and comfortable and I would definitely recommend
January 2, 2013
Rated 4.0 out of 5.0 by noname Clean and comfortable rooms in safe neighborhood
Very good experience, hotel staff was prompt and polite.
December 20, 2012
Rated 2.0 out of 5.0 by karena2 Service
Was disappointed about service ...just stayed at a different location and all staff members were friendly and greeted smiled and were sincere. Here it was a job and the bare minium to get the job done is the service extended. Asked to upgrade...response You will have to pay more... I am a stay in my room and watch a movie with popcorn after work all day...but no microwave....got the Oh well kind of feeling from them. Only friendly person was the Breakfast Hostess...maybe she can train the rest
December 20, 2012
Rated 5.0 out of 5.0 by Boneisland Breakfast hostess, Ms Betty
Always a smile and welcome! Certainly goes the extra step to make sure ALL guests are satisfied and comfortable. She starts my day off right!
December 16, 2012
Rated 5.0 out of 5.0 by Southpaw54 Location, Location
This Holiday Inn Express easy ,yet slightly difficult to get to. By that I mean the street was very busy in front of the property. Overall the stay was enjoyable. Very comfortable room, quite the variety of programs on TV. The only negative I had with the room was one of the electrical outlets on the business desk lamp did not work. Inconvenient yes, but would I not recommend the property because of it, no.
December 16, 2012
Rated 3.0 out of 5.0 by Corsky12 Great service, nice and clean room but room comfort is fair.
Staff like Betty and Shanika are very courteous and accomodating. If you tell Shanika there's a problem in the room, she got it done right away. Breakfast choices are excellent. Room is very nice but room sound proof is bad. Noise kept me awake the first night i checked-in. Train sound understandable but people hollering downstairs and trash bin pick-ups very loud. I will recommend it to people that can stand noise but some people wants a quiet room when they sleep at night.
December 3, 2012
Rated 3.0 out of 5.0 by CARCEMONT SHOES AND PAPERWORK LEFT BEHIND
I HAVE SPOKEN THREE TIMES TO THIS LOCATION ABOUT MY BROWN LEATHER CLARK SHOES AND SOME PAPERWORK BEING LEFT BEHIND IN A BAG. I HAVE BEEN TOLD THREE TIMES THEY HAVE THEM AND THEY WOULD MAIL THEM TO ME. I CONFIRMED MY ADDRESS AND GAVE PERMISSION FOR THEM TO CHARGE MY CREDIT CARD ON FILE.
IT HAS NOW BEEN MORE THAN 6 WEEKS AND I STILL HAVE NOT RECEIVED MY THINGS.
WHAT ELSE DO I NEED TO DO?
November 4, 2012
Rated 5.0 out of 5.0 by SCHWARZGOLD Breakfast Hostess
The layout and preparation of the food was fantastic!!! Kudos to the Hostess!!!
November 4, 2012
Rated 3.0 out of 5.0 by creed419 On The Fence About This Hotel.
The room was clean and modern. My only complaint was I wish I had asked to be on the top floor because I could hear every footstep the person above me took. When I called the front desk to ask them to contact the person above me, they seemed to hesitate, therefore, I called them myself to ask them to hold it down. My only other complaint was that the rooms did not have microwaves but they had a mini fridge.
October 24, 2012
Rated 5.0 out of 5.0 by BILLYBOB63 WHAT A GREAT HOTEL
I STAY IN HOTELS 200 NIGHTS A YEAR, AND THIS HOTEL HAS THE BEST EMPLOYEES I HAVE EVER SEEN. THEY TREAT ME LIKE A KING. NOT ONE BUT EVERYONE. IF YOUR IN NORTH LITTLE ROCK, AND NEED A PLACE TO STAY. THIS IS IT. IT'S CLEAN, GREAT LOCATION, BUT MOST IMPORANT GREAT EMPLOYEES.
DO YOURSELF A FAVOR AND STAY HER.
October 18, 2012