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Rated 4.3 out of 5 by 287 reviewers.
Rated 5.0 out of 5.0 by excellent all around Great staff and accommodations. I highly recommend this hotel. September 1, 2014
Rated 2.0 out of 5.0 by Vacation Overnight We chose this hotel because we were traveling with a dog and it looked to be a good value. However when we got there to check in we were informed there was a thirty dollar additional charge for a pet. I had called in to the Holiday Inn Reservation line to reserve the room and this was never mentioned and was not the price I was told I would be charged. When I mentioned this to the clerk at the check in desk she simply stated "Their bad". We were traveling with a baby and our dog so I didn't argue with the clerk due to the chaos that was going on, however I think it was very poor customer service to handle the situation as she did. Also, the room was a little dirty (found hairs in the bathroom) and the breakfast while it offered many options nothing was cooked well or properly (over done or dried out). August 31, 2014
Rated 5.0 out of 5.0 by Excellent service and comfortable room The North Platte Holiday Inn Express offered a very clean and comfortable room, terrific staff and a great experience during my recent stay. I have stayed here in the past and will most definitely stay here again. August 27, 2014
Rated 5.0 out of 5.0 by Nice Place To Stay We stayed here on our moving trip from Illinois to Nevada. It was easy to find from the highway, close to gas and food. Room was comfortable and clean. Property was modern and nicely appointed. Breakfast was great - loved the cinnamon buns. Definitely would recommend and stay again if we are in the area. August 26, 2014
Rated 3.0 out of 5.0 by poor biz I was schedu;ed to sta using my Holiday Inn Priority points and was still charged for the room. Not very good business!! August 26, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and a great breakfast I haven't been a traveler for many years and this year we have been staying at Holiday Inn Express because they have been reliable for clean, reasonably priced rooms with a great breakfast for the family. This hotel did not disappoint. We were travelling across country and made a last minute reservation. We arrived late and it was comforting to come to a room that was clean and ready for us. The only negatives (and they were all minor) is that the air conditioning was blowing right on us so I had to put a pillow over half of it so that it wasn't like sleeping in the wind. Also the entryway smelled like chicken soup and not in a good way. It smelled like that at 10PM and 7AM. Not sure what that was about. One shout out goes to the woman tending the breakfast area. She was constantly refilling items and making sure that everyone had everything they needed. She walked around to several tables and made us feel welcome and special. August 25, 2014
Rated 4.0 out of 5.0 by great location, friendly staff and good service While on our way to CO we stopped here for the night and found the location excellent (close to highway for quick access), the staff friendly and helpful. Best of all they are pet friendly and the rooms were clean and comfortable. We had a good night sleep and enjoyed the complimentary breakfast and also the free cocktail and appetizer happy hour. I had an opportunity to speak with the front desk manager regarding an item on my bill and found him to be professional and helpful. My question was answered quickly and resolved to my satisfaction. I would suggest this hotel to anyone, esp those with pets looking for a clean pet friendly hotel/room. It's great location and friendly helpful staff make it a great place to stay. August 23, 2014
Rated 4.0 out of 5.0 by Comfortable Bed and good service. The hotel seemed to have been built quite a few years ago. the room above, you could hear them walking around quite easily. Overall though, everything met my satisfaction. Room was as described and quite relaxing. the hotel had easy access to all the amentities. Breafast was good but could have had more of a selection. The outside however needs some landscaping done. It down grades the quality of the hotel. August 21, 2014
Rated 3.0 out of 5.0 by not a good as it looked The staff at the hotel were really good but the property seems to be heavly used, the room was very warn and outdated, carpet was dirty and very warn, bathroom smelled like urine due to shower curtain not being replaced or launderd. we felt the price was high for the quality of room August 21, 2014
Rated 5.0 out of 5.0 by Great hotel experience Traveling through Montana, Wyoming and S. Dam. Hotels were marginal, but Holiday Inn was fantastic. Great front desk people. August 19, 2014
Rated 5.0 out of 5.0 by hotel stay Awesome stay...great coffee bar. Thanks for pumpkin spice creamer!!! August 17, 2014
Rated 1.0 out of 5.0 by Not a good experience Not a good stay at this Holiday Inn Express. I didn't have a reservation and pulled in about 8 PM. the person at the front desk told me the only room available was a suite and the cost was nearly $200. I was not offered a lower price and only got a discount when I told him I was an AARP member and also AAA. The elevator carpet looked like a mechanics shop floor. I was greasy and needed some deep cleaning. We had only 2 towels and wash cloths. I am an IHG priority club member and overalll most HIEs are clean and the staff is friendly I woul not recommend this HIE to anyone. August 16, 2014
Rated 5.0 out of 5.0 by Great hotel! Clean, easy check-in/out, good location! Great place to stay when passing through! August 15, 2014
Rated 4.0 out of 5.0 by Billing errors The wrong rooms got the wrong discounts. I reserved two rooms but did not get the correct discount on mine. August 14, 2014
Rated 5.0 out of 5.0 by Clean rooms and great staff! Best Holiday Inn Express i've ever stayed at and i stay at IHG hotels 40-50 times a year. August 14, 2014
Rated 5.0 out of 5.0 by Great service and comfortable What a wonderful hotel! The staff is very friendly, the breakfast was great, the rooms were very peaceful, clean, and relaxing. I would highly recommend this hotel. August 14, 2014
Rated 5.0 out of 5.0 by accomodation The room was great and the free breakfast was great. August 13, 2014
Rated 5.0 out of 5.0 by Great hotel The rooms were clean. The beds were comfortable. The staff were very friendly. The pool is open 24hrs, so that is nice for our kids to swim before bedtime. The pool water was pretty cold, but after a while you got used to it. The bathroom was pretty much clean. The outer shower curtain should have been changed before our stay (ie stains were you would pull the curtain open/close). Overall, excellent place to stay. Lots of rooms!!! August 11, 2014
Rated 4.0 out of 5.0 by Great Stay The Holiday inn is a very good place to stay easy parking and close to a lot of things August 9, 2014
Rated 2.0 out of 5.0 by Holiday Inn Express North Platte, NE Los empleados necesitan urgentemente unas clases de servicio al cliente, principalmente la gerencia. El Hotel necesita ser renovado. Los cuartos del primer piso estan horribles y apestosos. August 7, 2014
Rated 5.0 out of 5.0 by Excellent service We were traveling back to our home state of Oklahoma and I saw the Holiday Inn Express and I had stayed in one at Colorado Springs on the 29th of July and was impressed with the staff and facilities. I had enrolled in the reward program then and figured that this second stay was surely adding to the reward points. August 7, 2014
Rated 4.0 out of 5.0 by North Platte The staff is what made my stay. Very courteous, professional and service oriented. The facility really needs updating - especially carpeting. August 4, 2014
Rated 2.0 out of 5.0 by Disappointed I have stayed at many HIE over the years and almost all are very clean. This one was an exception. To name a few issues the floors (Carpet and Tile) were dirty and stained, the floor and tub grout was stained, the sink counter had scum buildup or hard water deposits, the tub was old and stained, the room was generally dusty, the sink and tub drains stoppers were broken and did not work, the A/C went off by itself at night and there were small bugs crawling of the unit ending up on the curtain. However having said this the staff was very accommodating and friendly and the facility was fairly large with may amenities.The breakfast staff did a good job with the food. In my mind this facility did not measure up to the HIE Brand standard however could easily do so with cleaning staff training and additional effort as well as resources being put into facility maintenance. August 3, 2014
Rated 5.0 out of 5.0 by Great Stay convenient location, comfortable beds, nice place to stay August 2, 2014
Rated 5.0 out of 5.0 by Confortable room, quiet. great bed and pillows I was staying in the Holiday Inn while in North Platte, Ne. attending some classes and meetings. Truly enjoyed my stay, Breakfast great, The lady in the breakfast area was very personable and friendly to everyone, and checked to make sure everything was all right. It was very quiet , no outside noise in our room. Could use a mirror outside the bathroom so 2 people could have access to one at the same time. July 31, 2014
Rated 4.0 out of 5.0 by Road Trip This was one of many hotels my best friend and I stayed at in a weeks time on our road trip. Holiday Inn Express employees are nice and the rooms are always clean. July 31, 2014
Rated 3.0 out of 5.0 by HIE N Platte Facility needs to be updated, eggs at breakfast bar were extremely dry. July 31, 2014
Rated 4.0 out of 5.0 by Nice Perfectly acceptable; pleasant even. Staff is courteous and the hotel is quiet enough. July 30, 2014
Rated 4.0 out of 5.0 by Nice room but rate WAY too high The room was nice as was the staff and the breakfast was good. However the cost was exorbitant ! Even with an early booking discount the rate was beyond what anyone should have to pay for North Platte NE. If my event was not at this hotel I would have booked elsewhere. July 30, 2014
Rated 2.0 out of 5.0 by Unclean room, thin walls...Although friendly staff Arrived after 2nd day driving across country. Staff were friendly and accommodating. Went to the room and found old food and drinks in fridge. Toilet also looked like it had not been cleaned for a while! Asked for a new room and staff were great at getting new room and apologizing for room issues. Next room was cleaner, but still drink left in fridge. Sleep was interrupted by dogs barking, people walking up the stairs and talking loudly in hall. If you stay here, make sure to request a room away from stairs and dog rooms. Price was higher than much nicer H.I.E Hotel that we stayed at in Urbandale, Iowa. July 30, 2014
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