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Rated 4.3 out of 5 by 237 reviewers.
Rated 5.0 out of 5.0 by Great Staff The woman at the front desk when I checked was awesome! She was friendly and very efficient. I was also pleased with the service I received at the happy hour. Our server was very attentive - even though the place was packed she never let our glasses get empty. The bed was comfortable and the room clean - this is a great place to stay. April 26, 2014
Rated 4.0 out of 5.0 by Room was very comfortable We were on vacation and we stopped for that evening. Rooms were very nice and the beds were very comfortable. The breakfast in the morning was good but the coffee was a little weak for our liking. Over all breakfast was decent. April 24, 2014
Rated 3.0 out of 5.0 by Staff unwilling to address noise issues with other guests We had an extremely noisy upstairs neighbor (running, jumping, all night long, until well after midnight). I called the front desk and asked them to call the room and make them aware of it. The front desk person said "he would have someone look on the 4th floor and see if anything was going on." They did absolutely nothing to address the situation, so me and my family got very little sleep. So disappointing, because everything else about that hotel was really great. The employees need to learn how to control your facility, and actually respond to situations like mine instead of ignoring them and hoping they will go away on their own. Other than that, the hotel was great, and despite the terrible customer service of one individual, I would definitely recommend this hotel. April 18, 2014
Rated 5.0 out of 5.0 by Great place to stay! Excellent hotel. Comfy bed and pillows. Terrific breakfast in the morning. Very clean and nice. We will stay here again! April 17, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Clean, comfortable and very friendly staff. Would stay here again. April 16, 2014
Rated 4.0 out of 5.0 by Good sleep in North Platte This is a very nice hotel. The location is not the most desirable in the immediate area, as most of the restaurants are located on the other side of the interstate. The room are very comfortable and up to date. The staff is nice and accommodating. April 11, 2014
Rated 3.0 out of 5.0 by wedding friend's daughter had wedding reception there, and I have attended many business meetings there. Food is always excellent. Meeting rooms are clean, bathrooms are clean. Shower head in our room needed attention, and TV reception was horrible. April 9, 2014
Rated 4.0 out of 5.0 by on the way to des moines Hotel was fine, a little pricey. I don't want to type 50 characters. I had my say. April 8, 2014
Rated 5.0 out of 5.0 by excellent Wine, cookies and milk. Very helpful. Had a room every time I called April 6, 2014
Rated 5.0 out of 5.0 by Great Service Wonderful Staff, very enjoyable experience. HOPE WE GO BACK real soon. April 6, 2014
Rated 5.0 out of 5.0 by This Holiday Inn Express has it right !! Guess comfort was number one, the room was clean, the beds were comfortable, and the room air temperature was correctly maintained. The ability to run the fan continuously is very important function to maintain even temperature, humidity, and consequently a good night rest. The breakfast was hot and well stock, plus the utensils were in there dispenser with the handles up. They earn a five star response in all areas. April 3, 2014
Rated 5.0 out of 5.0 by Great customer service Very clean. Friendly staff. Beds are comfortable, but the fold out bed was awful. Lumpy! March 31, 2014
Rated 5.0 out of 5.0 by EXCELLENT customer service! On our way from our college tours this year we stayed one night at this Holiday Inn - while it's not the shiniest, sparkliest, newest HIE, customer service was/is awesome! Snacks, beer, wine & lemonade in the lobby in the evening? Well, don't mind if we do! Cookies & milk before bed? Yes please! (We're easily tempted by food apparently!) Could this particular hotel use some updates in the rooms - bathrooms in particular? Yes. But for the price and customer service, it's well worth it. Thanks to Travis! :) March 31, 2014
Rated 5.0 out of 5.0 by Ahhhh...... After a long drive, this was our little oasis. The staff was very friendly when we walked in and made us feel very welcome. We stayed in a room that offered a kids room which included a bunk bed and their own TV and small table; best of all, it was separated from the main room. I sure wish all hotels offered similar accommodation options. I would stay here again in a heartbeat. March 31, 2014
Rated 5.0 out of 5.0 by Friendly staff, easy access from I-80 I love staying at HIX. This one is not nearly as clean as the others I have stayed at. The main traffic areas are vacuumed, but not the edges of rooms. The elevator was very dirty and un -kept- carpet and walls are smeary. March 30, 2014
Rated 5.0 out of 5.0 by Great Room clean and comfortable everyone was very friendly! March 24, 2014
Rated 5.0 out of 5.0 by you get more than you pay for This will be the only place I will stay at when I'm in north platte. March 23, 2014
Rated 5.0 out of 5.0 by Excellant Service Thank you for a great stay !!! I would recommend this hotel to anyone looking for a great place to stay !!!! March 22, 2014
Rated 5.0 out of 5.0 by welcome stop on a long trip I rolled in late at night and was greeted by friendly staff, got a good rate, and had a good night's rest and a decent breakfast before heading out again. March 21, 2014
Rated 4.0 out of 5.0 by Nice room and friendly staff I enjoyed my stay and will stay here again the next I'm in the area. The front desk agents were polite and friendly; as well as the housekeeping staff. I like the complimentary USA Today newspaper. My room was clean with good upkeep. The TV channel selection was good too. There's a good selection of breakfast items, though the juices (orange and apple) could stand to have more juice and less water. Cookies and milk are provided in the evenings :) March 19, 2014
Rated 5.0 out of 5.0 by Stay at HI Express for business trip Great service, solid internet connection and free bar and buffet from 5 to 7pm March 19, 2014
Rated 5.0 out of 5.0 by Great Service and nice room. This was a unscheduled stop during our travel from Illinois to California. Very glad we picked this hotel. Our check in and check out were both quick and easy. The room was very clean and the beds were very comfortable. The whole building was very well kept. We didn't have the time to use the pool as we were too tired when we got there and had to leave first thing in the morning, but the fact that it was open 24 hours would be a big plus for us to choose this hotel again if the occasion arises. Breakfast choices were the normal ones but the food was good. It was crowded in the small area when we arrived to eat but by the time we made our choices there was a table available for seating. March 18, 2014
Rated 5.0 out of 5.0 by Denver Visitor The staff and facilities are all great. You will pay a lot more in Denver or Omaha for the same experience. March 16, 2014
Rated 5.0 out of 5.0 by comfortable and pet friendly Friendly staff, no name tags, no Reward treat offered. Pet friendly with area. Good recommendation for dinner plus discount coupon. March 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great pillows! :) Everything was great at this hotel. We had no problems whatsoever. Our stay was quiet and comfortable. March 13, 2014
Rated 5.0 out of 5.0 by good nights sleep slept very good that night and woke up to ta very good breakfast and easy checkout. Very freindly people plus being vey quiet March 13, 2014
Rated 2.0 out of 5.0 filthy room and smelled cigarettes. Also wifi did not work See above review title. Would not stay at this property again. I love HIE properties and search them out. March 8, 2014
Rated 4.0 out of 5.0 by good place to stay Good price for hospital stay for surgery. Just wish the first room we were put in had sink in bathroom where the sinks belong. March 1, 2014
Rated 5.0 out of 5.0 by Why stay anywhere else? I will say that the staff is very freindly and attentive. the rooms are fresh and modern and the managers reception is the best February 28, 2014
Rated 5.0 out of 5.0 Pool and hot tub open 24 hours a day Had a great stay and the pool and hot tub being open 24/7 was a huge plus. My grand kids used them for hours and I used them multple times per day. February 26, 2014
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