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Rated 4.2 out of 5 by 244 reviewers.
Rated 4.0 out of 5.0 by Warm Pool The pool was wonderful for children--very warm and not too deep. February 25, 2015
Rated 4.0 out of 5.0 by Good place to stay This place is clean and has the things you need for a simple stay and the staff is terrific. February 25, 2015
Rated 5.0 out of 5.0 by Super motel, customer care and food This was an excellent stay for my wife and myself. We will use Holiday Inn everytime we come to Syracuse which since we have a Time Share we will be coming annually if not more often. Thanks February 24, 2015
Rated 5.0 out of 5.0 by Convenient to airport Nice hotel. Great transportation to and from airport. Should provide late night snacks for guests arriving. February 24, 2015
Rated 1.0 out of 5.0 by Not a good experience... My experience at this particular HIE was mostly negative. I was not greeted as IHG Rewards member nor offered the complimentary bag mentioned in another review. While my check-in process was efficient, it bordered on becoming brusque. I stayed in a room on the first floor and must echo what another reviewer said- it is INCREDIBLY noisy. The constant comings and goings of other guests as well as the staff serves as an annoyance at best and is unbearable at worst. The room was reasonably clean but does not include a microwave or refrigerator which can be had, according to the guest directory, for an additional daily charge "if available." The breakfast bar was the standard HIE fare which on the first morning of my stay was well-stocked but on the second morning of my stay was sorely lacking in all areas (even coffee!!!!). Finally, while my rapid express check-out was unremarkable, I received a phone call from the hotel 3 hours or so after my checkout informing me my credit card had been rejected. After getting in touch with my credit card company they informed me that the hotel had entered the wrong expiration date. I realize it was a minor inconvenience, but coupled with the rest of the experience, I had reached a limit. I will not be returning to this particular HIE. I have had a MUCH better experience with the HIE on Technology Parkway and have no idea as to why I switched. Lesson learned. February 19, 2015
Rated 3.0 out of 5.0 by Feb 9 stay in Syracuse I was hugely disappointed to see that you list Ryan at the front desk. He was an outstanding member of your staff. He always made your guests feel welcome and he new your repeat clients by name. Thanks Jon P February 17, 2015
Rated 5.0 out of 5.0 by Great Staff Everyone here is always polite, helpful and courteous. Even at 5 o'clock in the morning when your wandering around in your pajamas looking for hot coffee. February 16, 2015
Rated 4.0 out of 5.0 by IHG Rewards To explain my only low rating, I was greeted as an IHG Rewards member, but did receive any benefit as a member. I saw gift bags on a shelf, but did not receive one. I would also recommend a refrigerator and microwave in the rooms. February 9, 2015
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