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Rated 4.1 out of 5 by 168 reviewers.
Rated 5.0 out of 5.0 by Clean and convenient Easy access from highways. Staff very friendly and helpful. Very clean property. August 29, 2014
Rated 4.0 out of 5.0 by A Solid Stay For an overnight stay, this seemed like a pretty good option, especially given how far away I live from a major airport. August 28, 2014
Rated 3.0 out of 5.0 by Comfortable Bed - Good Service Friendly and reliable staff - ease at check-in, complimentary breakfast area clean and stocked. Fitness area clean and up-todate. August 27, 2014
Rated 3.0 out of 5.0 by IHG Rewards Club Very disappointed that I was not recognized as an IHG Rewards Club member upon check in at this property. (I had made the reservation online through my IHG log in.) When I questioned the front desk staff about receiving a club member "welcome bag", I was told that only Gold and Elite members received a welcome gift. I've stayed at approx 10 IHG properties over the past year and that was a first. The next night we stayed at a HIE property in Chester NY. Arrived without a reservation and was promptly greeted as a Rewards Club member and handed a welcome bag. Though it only contained a bottle of water and bag of trail mix, the gesture showed me that the front desk manager is on his game with regard to customer service. August 27, 2014
Rated 5.0 out of 5.0 by Convenient location and great staff I stayed here twice in the same week, the first night on arrival in Syracuse and then seven days later prior to my departure. I requested a room near one of the hotel entrances so I didn't have to walk very far (bad back) and the staff was very accommodating both times. In fact, I asked for the same room for the second stay and they reserved it for me. I appreciated their kindness very much! The bed was a super comfortable king size with several pillows that were marked "soft" or "firm". The room was clean, the location quiet and the bathroom amenities ample. Breakfast was a wide assortment of hot and cold items and included several cereal selections, breads, muffins, pancakes, biscuits, bacon, sausage, yogurt and multiple beverages (tea, coffee, milk, juices). I travel quite often for both work and vacation and was very happy with this hotel. I would definitely stay here again. August 27, 2014
Rated 4.0 out of 5.0 by Excellent Management Reservation was entered incorrectly by central booking. On-site GM went above and beyond to resolve the issue and got me checked in. Very clean facility. Highly recommend. August 27, 2014
Rated 4.0 out of 5.0 by Enjoyable Stay We stayed 2 nights on the 3rd floor. Comfortable beds but the room air conditioner would not stay on longer than five minutes at a time. Room was stuffy and smelled funny. Staff was friendly but needs more training. The young staff member had trouble registering us. I had to ask for extra keys, 2 times. He did not ask how many keys we needed. Only gave one and I had asked for 3 keys. He did one key at a time. Handed it to me and I counted only 2. Then I asked again for another one. It took longer than usual to register. The pool was clean and at a good temperature for swimming. Breakfast was good. Bath tub was slow draining, but was fixed the next day after I mentioned it to the front desk. August 26, 2014
Rated 5.0 out of 5.0 by Syracuse Airport Hotel I drove down from Ottawa Ontario (Canada) for an early flight out of Syracuse. An Airport Shuttle is available every 15 minutes. You need to book your seat at the front desk. The hotel also provides parking at the hotel for those who stay at the hotel and fly out. Very clean, close to several restaurants and only a 5 minute shuttle ride to the airport. Great location and friendly staff. August 26, 2014
Rated 5.0 out of 5.0 by Girls Weekend Excellent stay with no surprises on our bill. Room was clean and the breakfast was very good with lots of selections of items. Staff are friendly and willing to help solve any issues that comes up. Will stay again. August 26, 2014
Rated 5.0 out of 5.0 by Nice play to stay Rooms are always clean, breakfast is nice, staff is always helpful and courteous. August 26, 2014
Rated 5.0 out of 5.0 by Great Experience Thanks for a great experience this past week at your property. The true topper was the Managers BBQ. Great treat at the end of a long day moving our Freshman into the dorms. August 25, 2014
Rated 5.0 out of 5.0 by Very nice hotel... ...especially when arriving late after a flight. Upon arrival, the hotel common areas were very clean and well maintained (this inspite of arriving in the middle of a rainy night). The person at check in was polite, friendly and even upgraded my room for the night. The room was in excellent condition, spotless and well appointed. Having a choice between soft or firm pillows was a nice touch I don't see too often. Breakfast was good and had a nice variety of items. Checkout person was equally polite, friendly and efficient. August 25, 2014
Rated 5.0 out of 5.0 by Laundry service I like this chain of hotels because they have a place to do your laundry. August 25, 2014
Rated 3.0 out of 5.0 by Bed too hard I like a hard bed but this was way too hard. our room was on the first floor near the lobby making it way too loud. August 25, 2014
Rated 4.0 out of 5.0 by Last minute find..... We were traveling back to NH from Erie, PA late on a Saturday night. Were hoping to stop for the night in The Buffalo area but all of the decent hotels were booked. We checked the IHG hotels first of course then checked everything else but no luck. I called IHG and the closest room they had available was in Syracuse so we had to travel 3 hrs longer than intended but were grateful they found us something. Turned out the room they thought they had was gone by the time they tried to hold it but that hotel called around and found this one by the airport. Everyone was so nice and helpful. This is the reason we always stay at IHG hotels. August 21, 2014
Rated 4.0 out of 5.0 by Good Location and Excellent Staff We were in town for a funeral but also spent some time touring the region including the Adirondacks and finger lakes. The location was pretty close to ideal for both. Ryan at the front desk was very helpful with food recommendations and also the room switch which we requested. Aside from the location and Ryan, it was what was expected for a Holiday Inn. August 21, 2014
Rated 5.0 out of 5.0 by Close to the airport and friendly service! It was great. Close to the airport...friendly helpful service. thanks August 20, 2014
Rated 4.0 out of 5.0 by Great service and acceptable airport hotel This hotel was a surprise for an airport location. The staff was extremely professional and hospitable both on the phone and in person (especially Ryan at check in). The property and room were clean and in decent condition. You can hear the hallway noise in the rooms, but not any more than other similar properties. August 20, 2014
Rated 5.0 out of 5.0 by general As earlier mentioned, everything and everyone associated with our stay 16 August 2014 was a solid 10. Thank you and look forward to staying with you in the near future. Leisure August 20, 2014
Rated 5.0 out of 5.0 by Excellent as always Check-in was pretty slow because the front desk was so busy. Otherwise, everything was wonderful! The room was very comfortable, service staff was friendly, breakfast was excellent. August 20, 2014
Rated 5.0 out of 5.0 by Comfortable and convenient friendly staff, clean and updated facilities and rooms, very convenient to airport. used the park and fly option for our early flight the following morning and everything went smoothly with the shuttle there and back. August 18, 2014
Rated 5.0 out of 5.0 by Nice overnight stay Traveling home from Canada to the New York City area. Perfect place fro an overnight stay to break up the trip. A clean and comfortable accomodation. August 17, 2014
Rated 4.0 out of 5.0 Nice place to stay. Came here to visit some friends that moved to the area. The hotel is nice. Room was very clean. Breakfast was very good. Pool warm. Plenty of parking, I even felt comfortable leaving my classic car out in the lot. I did not spend the days at the hotel, not sure how much there was to do outside on the grounds. It did not appear that there was anything but a parking lot. They do have a shuttle running to the malls in the area. August 13, 2014
Rated 5.0 out of 5.0 by Friendly service The hotel was quite, and the briefest was good. The hotel on the outside looked a bit dated, but was comfortable inside. August 12, 2014
Rated 4.0 out of 5.0 by Quick Access to Destiny USA We traveled with out 3 children and this was the midpoint of our travels. The room was clean but the bathroom was not the best. The room was not really set up to allow a cot which made it a little difficult. Overall, I would recommend again but look at the room when you get in first! August 11, 2014
Rated 5.0 out of 5.0 by Staff Travel agent messed up and booked a hotel 130 miles from where I wanted to be. Arrived at Airport property at midnight and explained problem to Sean, desk agent. He got me into airport hotel plus called the other property and cancelled the reservation. He also was able to get the No Show charge cancelled. THANK YOU SEAN!! Give Sean some recognition please. Glenn Maxwell Platinum August 9, 2014
Rated 3.0 out of 5.0 by Nice Hotel but not the friendliest staff Clean hotel and convenient. Front desk staff should be more friendly and understanding. Arrived 7 minutes to 3. Rooms would be ready at 3pm. The front desk person was quite rude about us coming before 3pm. Told us to go and come back at 3pm. Should at least be more welcoming and flexible. It is called exceeding the customers expectations. We felt that we were not entitled to enter the hotel premises before 3pm. Not the best of experiences! August 9, 2014
Rated 5.0 out of 5.0 by Excellent location and service Nearness to airport a real plus and shuttle was very helpful and on time. Bed was excellent. Really nice staff. Excellent stay. August 7, 2014
Rated 5.0 out of 5.0 by Great staff My wife and I had a most pleasurable stay. The staff was excellent and exceeded our expectations. The next time I am in Syracuse, I will stay at this hotel. July 31, 2014
Rated 5.0 out of 5.0 by Great price for the location and accommodations. Stayed one night for leisure. Nice hotel and amenities. Clean with helpful and friendly staff. July 31, 2014
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