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Rated 4.1 out of 5 by 186 reviewers.
Rated 5.0 out of 5.0 by Laundry service I like this chain of hotels because they have a place to do your laundry. August 25, 2014
Rated 3.0 out of 5.0 by Bed too hard I like a hard bed but this was way too hard. our room was on the first floor near the lobby making it way too loud. August 25, 2014
Rated 4.0 out of 5.0 by Last minute find..... We were traveling back to NH from Erie, PA late on a Saturday night. Were hoping to stop for the night in The Buffalo area but all of the decent hotels were booked. We checked the IHG hotels first of course then checked everything else but no luck. I called IHG and the closest room they had available was in Syracuse so we had to travel 3 hrs longer than intended but were grateful they found us something. Turned out the room they thought they had was gone by the time they tried to hold it but that hotel called around and found this one by the airport. Everyone was so nice and helpful. This is the reason we always stay at IHG hotels. August 21, 2014
Rated 4.0 out of 5.0 by Good Location and Excellent Staff We were in town for a funeral but also spent some time touring the region including the Adirondacks and finger lakes. The location was pretty close to ideal for both. Ryan at the front desk was very helpful with food recommendations and also the room switch which we requested. Aside from the location and Ryan, it was what was expected for a Holiday Inn. August 21, 2014
Rated 5.0 out of 5.0 by Close to the airport and friendly service! It was great. Close to the airport...friendly helpful service. thanks August 20, 2014
Rated 4.0 out of 5.0 by Great service and acceptable airport hotel This hotel was a surprise for an airport location. The staff was extremely professional and hospitable both on the phone and in person (especially Ryan at check in). The property and room were clean and in decent condition. You can hear the hallway noise in the rooms, but not any more than other similar properties. August 20, 2014
Rated 5.0 out of 5.0 by general As earlier mentioned, everything and everyone associated with our stay 16 August 2014 was a solid 10. Thank you and look forward to staying with you in the near future. Leisure August 20, 2014
Rated 5.0 out of 5.0 by Excellent as always Check-in was pretty slow because the front desk was so busy. Otherwise, everything was wonderful! The room was very comfortable, service staff was friendly, breakfast was excellent. August 20, 2014
Rated 5.0 out of 5.0 by Comfortable and convenient friendly staff, clean and updated facilities and rooms, very convenient to airport. used the park and fly option for our early flight the following morning and everything went smoothly with the shuttle there and back. August 18, 2014
Rated 5.0 out of 5.0 by Nice overnight stay Traveling home from Canada to the New York City area. Perfect place fro an overnight stay to break up the trip. A clean and comfortable accomodation. August 17, 2014
Rated 4.0 out of 5.0 Nice place to stay. Came here to visit some friends that moved to the area. The hotel is nice. Room was very clean. Breakfast was very good. Pool warm. Plenty of parking, I even felt comfortable leaving my classic car out in the lot. I did not spend the days at the hotel, not sure how much there was to do outside on the grounds. It did not appear that there was anything but a parking lot. They do have a shuttle running to the malls in the area. August 13, 2014
Rated 5.0 out of 5.0 by Friendly service The hotel was quite, and the briefest was good. The hotel on the outside looked a bit dated, but was comfortable inside. August 12, 2014
Rated 4.0 out of 5.0 by Quick Access to Destiny USA We traveled with out 3 children and this was the midpoint of our travels. The room was clean but the bathroom was not the best. The room was not really set up to allow a cot which made it a little difficult. Overall, I would recommend again but look at the room when you get in first! August 11, 2014
Rated 5.0 out of 5.0 by Staff Travel agent messed up and booked a hotel 130 miles from where I wanted to be. Arrived at Airport property at midnight and explained problem to Sean, desk agent. He got me into airport hotel plus called the other property and cancelled the reservation. He also was able to get the No Show charge cancelled. THANK YOU SEAN!! Give Sean some recognition please. Glenn Maxwell Platinum August 9, 2014
Rated 3.0 out of 5.0 by Nice Hotel but not the friendliest staff Clean hotel and convenient. Front desk staff should be more friendly and understanding. Arrived 7 minutes to 3. Rooms would be ready at 3pm. The front desk person was quite rude about us coming before 3pm. Told us to go and come back at 3pm. Should at least be more welcoming and flexible. It is called exceeding the customers expectations. We felt that we were not entitled to enter the hotel premises before 3pm. Not the best of experiences! August 9, 2014
Rated 5.0 out of 5.0 by Excellent location and service Nearness to airport a real plus and shuttle was very helpful and on time. Bed was excellent. Really nice staff. Excellent stay. August 7, 2014
Rated 5.0 out of 5.0 by Great staff My wife and I had a most pleasurable stay. The staff was excellent and exceeded our expectations. The next time I am in Syracuse, I will stay at this hotel. July 31, 2014
Rated 5.0 out of 5.0 by Great price for the location and accommodations. Stayed one night for leisure. Nice hotel and amenities. Clean with helpful and friendly staff. July 31, 2014
Rated 5.0 out of 5.0 Great Staff All contact with any of the staff was wonderful! The two gentlemen at the front desk on Saturday & Sunday 7/26 - 7/27 were especially great! I wish I could remember their names. We will be staying there again! Thank you! July 30, 2014
Rated 4.0 out of 5.0 by Hotell Review not worth the money paid and hotel cleaning staff make soo much noise in the morning it woke up my children. Never in all my stays have I heard that much noise by cleaning staff and banging of doors. July 30, 2014
Rated 4.0 out of 5.0 by Great staff The front desk clerk and van driver were very friendly and accommodating even though we arrived after midnight. The front desk clerk was quick to get us a roll-away for our child and we were off to bed quickly. The room was about average, with out-dated furniture and decor. My only issue with the room was the mattress, it was hard and uncomfortable. July 28, 2014
Rated 4.0 out of 5.0 by Good service but Uncomfortable Bed I liked everything about this hotel but the bed. I found it very uncomfortable. Most beds I've been sleeping on in hotels these days have upgraded the mattresses to a pillow top or memory style mattress. This hotel's mattress was hard and flat....reminding me of the old hotel mattresses. It was quite uncomfortable and surprising because the room seemed to be updated in style. But as stated, everything else was very nice. July 27, 2014
Rated 4.0 out of 5.0 by Comfortable and Convenient location We needed a hotel that was in driving distance to our friends and close to the airport for an early morning departure. This hotel worked out perfect for us. I especially liked the early (5:30 am) breakfast and the shuttle that was very available. I would recommend it. July 25, 2014
Rated 5.0 out of 5.0 by Good Location and Great Service The hotel was neat and clean. The employees were very helpful. The front desk was helpful with directions and gave us some good advice for restaurants etc. July 16, 2014
Rated 5.0 out of 5.0 by Very good experience. Would definitely recommend! The hotel staff were courteous and efficient. The breakfast exceeded our expectations. July 11, 2014
Rated 4.0 out of 5.0 by Comfortable and adequate service Would have been great if they had provided a refrigirator and microwave. July 10, 2014
Rated 3.0 out of 5.0 by Bathroom Vent and A/C was loud This was my second stay at this hotel due to location. It's a little tricky to get to but over all not a bad location. Bathroom vent was loud. The vent switch connected with light so you can't turn one on without turning on the other. I asked to switch to other room but was told the noise lever for all bathroom vent would be the same. I asked for a night light to be installed in bathroom so not all of us woke up because one of us had to use the bathroom at night. The front desk staff provided a flashlight because they don't have any night light at the hotel. I inspected every towel before use because I experienced dirty towels during my first stay. No dirty towels this time though which was a big improvement to me. There was no bar fridge in the room so we had to gather ice and leave some of our food in cooler bag. There was not a lot selection for breakfast but was ok for a quick one. I only had to deal with one staff during my stay and he was friendly enough. This hotel is ok for a one night stay. I was in a non HIE hotel the weekend before and I missed that one while staying here. Their loyalty program does not accept your point if you somehow was not able to present your loyalty program number at time of booking or check in. I find it not user friendly at all. July 9, 2014
Rated 2.0 out of 5.0 by attention to room cleanliness fair, told you already how it was, two items, please fix for national chains July 6, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Hotel and room extremely clean, quiet and comfortable. Front desk staff very efficient and courteous. Nice heated pool. Breakfast had good variety and was very good. July 2, 2014
Rated 5.0 out of 5.0 by One night stay I was only at the hotel for one night prior to a flight to San Francisco. Will probably stay again overnight when I return to Syracuse Monday, July 7. July 2, 2014
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