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Rated 4.2 out of 5 by 263 reviewers.
Rated 4.0 out of 5.0 by OK hotel to stay for business Other Holiday Inn Express is better. For instance, HIE in Clifton Park is much better. Having said that, this hotel is ok to stay for business. Clean and quiet room is what you expect from HIE. April 17, 2015
Rated 5.0 out of 5.0 by Syracuse in April, 2015 The front desk were professional and friendly. After I had them phone the candlewood to see if they had any rooms and also the HIE in Watertown they eventually gave me the kind of room for which I asked and upgraded another guest instead of me because I didn't have enough points. We received a welcome package and good directions for dinner. This is a good deal if flying out of Syracuse because you can leave your vehicle and get a shuttle to the airport. There were two large groups in the hotel but it was still quiet in the room. April 14, 2015
Rated 3.0 out of 5.0 by Was only there 2 hours Due to airline cancellation we were only there 2 hours so we didn't sleep, eat or use any of the facilities, although we still had to pay, albeit a slightly reduced rate. I suppose that was the best they could do but it would have been nice to get a better price break. Other than that the hotel seemed clean, nice, friendly and efficient. April 9, 2015
Rated 4.0 out of 5.0 by OK value, up to HIE standards Stayed here overnight after an event at the Carrier Dome. Easy access to Syracuse and the surrounding areas. This hotel was on the high end of what I'd expect to pay for a Holiday Inn Express but relative to what other hotels were charging that night, was among the most affordable. Everything was perfectly adequate, but I did find the mattress on the hard side (not necessarily bad, but not everyone's preference) Room was up to HIE standard, and clean, though the bathroom fan was a very noisy and turned on automatically with the lights. I did find the fitness center a little cramped and the machines could use some updating. Breakfast attendants were very pleasant, and did not rush us when we showed up with minutes to spare before the end of the scheduled breakfast period. March 31, 2015
Rated 4.0 out of 5.0 by comfort ok. ada room ok but shower not sufficient. Water did not flow well and temp was irregular. March 29, 2015
Rated 2.0 out of 5.0 by Paper Thin Walls and Noisy Guests The staff was so kind, but I stayed in two different rooms on two different nights for my trip, and BOTH times, the guests next door to me were ridiculously loud. I had to ask twice each night for the front desk to have the guests quiet down. One night, the guests did turn down their TV, but the other night, a family was blaring their TV and shouting until 1 a.m. despite my complaints. This hotel should be for people who are traveling early or late from Syracuse airport (like me) and I would expect a good night's sleep! March 29, 2015
Rated 5.0 out of 5.0 by Great quick stay Good clean hotel, friendly service - comfortable beds, nice pool area, free wifi and airport shuttle available March 24, 2015
Rated 4.0 out of 5.0 by Overall a Good Stay Despite the heating unit in the room not working, the room was nice and clean. The evening staff was not very helpful and would not phone us a cab. We asked twice and each time were told it was a half hour wait...asked them again to phone us a cab, over a half hour later and they would not. Advise - arrange your own transportation! March 24, 2015
  • 2015-04-18T12:34:33.496-05:00
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