Rated 4.7 out of 5 by 114
Rated 5.0 out of 5.0 by hgw45315 Friendly Staff
All the employees from the front desk to the cleaning staff were very friendly and went out of their way to make sure we were comfortable.
August 19, 2014
Rated 4.0 out of 5.0 by AnnC123 Expensive but good hotel
It's way too high of pricing, but overall a good place to stay. Staff was ok - didn't make the cookies like most HIE do - and when I said something to them they said, "oh, yeah, I didn't feel like making them tonight." I always choose HIE b/c of the little things like that... At one point (we stayed 4 nights) I even handed them an empty fruit bowl. They just didn't care about that stuff at the front desk - it seems like the last time we stayed in May 2014 they even had a happy hour treat. I'm not sure what happened to that??? Maybe different management??? The pool here was good, but no towels in the pool area. The check-in & check-out were smooth too. The main lady at breakfast was the best. Offered to make items fresh for us, got us extras, was there to fill coffee after one drink. She was really nice, an older lady who said she was "from Mexico." LOVED HER!!!
August 17, 2014
Rated 5.0 out of 5.0 by Irismd Great place to stay
Other than the name of this hotel which should be Cicero HIE to avoid confusion with the other HIE airport hotel 4 miles away, my stay here was excellent. From the front desk staff to the breakfast room staff, this hotel's service and accommodations were much more than I expected. The room was so comfortable and my whole family had a great night's sleep. Breakfast was delicious and the pool was fun. I will stay here again.
August 12, 2014
Rated 5.0 out of 5.0 by Parob Great location
I was very pleased with the apprearance and services at this facility. The "breakfast lady" was so perky and accommodating that I felt at home!
August 11, 2014
Rated 3.0 out of 5.0 by MontyChristo128 Watch out for the Breakfast
Hotel was otherwise fine but had one mouthful of the eggs at breakfast and left the rest, tasted strange. Could be a coincidence but I was ill that night!
August 11, 2014
Rated 4.0 out of 5.0 by Margaret358 Love the ice cold infused water.
I chose this Holiday Inn express as it was highly recommended by other family members who had stayed during their family members hospitalization. They were given a free upgraded room and were allowed to shorten their stay by one day with no charge for the last day when the patient was discharged sooner than expected. I however did not receive and upgraded room and was charged for the last day when my husband was discharged from the hospital one day sooner than expected. Therefore I am disappointed. I didn't need the upgraded room but having to pay for the extra night was added stress to an already stressful situation. The breakfast was very good and I especially liked the ice cold infused water and would love to have the recipe for that.
August 11, 2014
Rated 5.0 out of 5.0 by 23 ford great service
the desk staff was very helpful with some mail parcel delivery and very helpful with check-in.
August 3, 2014
Rated 4.0 out of 5.0 by Ryan84 Upstate New York Shopping Trip
The hotel is nice and modern. The staff were friendly. The rooms were nice and clean and the beds were comfortable. Breakfast was good and I have never seen staff so attentive at a continental breakfast buffet before so kudos for that!
A couple of minor things:
- Room was not ready at specified check in time.
- Smoke alarm blinked all night.
Overall, it was still an enjoyable experience and I would recommend this hotel.
July 31, 2014
Rated 5.0 out of 5.0 by Ad4cor Value for dollar
Overall very good value for the dollar. Staff was great
July 30, 2014
Rated 5.0 out of 5.0 by kennyg7399 great place
stopped in to fish a bass tournament on Oneida lake great place to stay plenty of parking and electric plug ins are every where...
July 28, 2014
Rated 4.0 out of 5.0 by savethemonarchs New, Clean, Very Nice but Expensive
This Holiday Inn is clean, looks brand new, and is close to the airport. The staff is very friendly and helpful. The breakfast is excellent - lots of choices.
The only thing about this particular Holiday Inn that we didn't like was the price. $140 per night with the AARP discount is still more than we want to pay. We only stayed there because it was close to the airport and we were too tired to look for a less expensive place. But we wouldn't stay here again unless I used my points.
July 26, 2014
Rated 5.0 out of 5.0 by MMCP Excellent Stay
Very clean, comfortable and up-to-date hotel. Excellent service, friendly, knowledgeable staff. My family thoroughly enjoyed our stay, particularly the pancake machine.
July 22, 2014
Rated 5.0 out of 5.0 by papa6262 over all a good value
will stay here again staff is very nice breakfast bar was the best the person taking care was exceptional
July 18, 2014
Rated 4.0 out of 5.0 by JJBR Good place for overnight stay
Clean and comfortable and modern. Good breakfast. Would be better if they added lounges.
July 12, 2014
Rated 4.0 out of 5.0 by jrwyanks Clean and Courteous Stay
The Holiday Inn Express in Cicero, NY is a great place to stay if you are in town for a long stay or just driving through. The staff is very courteous and the rooms are clean and comfortable. When you go down for breakfast, Bonnie is wonderful. It's like having your Mom there to take care of you. We have stayed there many times and have never been disappointed. Enjoy your stay.
July 9, 2014
Rated 5.0 out of 5.0 by PGA-Boston Polite and welcoming staff and clean, well-appointed rooms.
A great hotel stay! Exceptionally welcoming and sincere staff, clean, modern rooms, and quiet a/c. Very nice breakfast, and nicely appointed baths. This hotel is a gem!
July 9, 2014
Rated 5.0 out of 5.0 by momPT Very clean and friendly staff.
This hotel was very clean and the staff friendly and helpful. We would definitely stay here again.
July 8, 2014
Rated 5.0 out of 5.0 by Big-Jake Excellent location and value
This hotel was very easy to get on and off from the Interstate. The staff were very nice and helpful. Check in was quick and efficient. The free breakfast was varied and complete with great choices. The hotel was very clean and fresh looking.
July 5, 2014
Rated 5.0 out of 5.0 by Michael K The manager and staff KNOW Customer Service
Superb customer service oriented staff. Outstanding interactions with staff. Very nice facility and outstanding staff.
June 29, 2014
Rated 5.0 out of 5.0 by slggasman Staff was very friendly and helpful.
This hotel is easily accessible from Interstate 81 and close to a Cracker Barrel Restaurant. I had no problems and would recommend to my friends and family.
June 26, 2014
Rated 5.0 out of 5.0 by HoliHop Great Value
It was quiet!! Just what we needed was peace and the great surprise was the mega Gander Mountain right next door (for those like us who LOVE camp gear). It was nice also to stop in and investigate the Cracker Barrel Country Store. (I think that is the name - LOL) The hotel had a lovely indoor pool which I would normally use, but just preferred this time to just sleep and rest.
June 25, 2014
Rated 5.0 out of 5.0 by mjbarr01 Quality hotel with options of eating
Although there was no restaurant onsite, the front desk staff was aware of several excellent choices to dine out.
June 18, 2014
Rated 2.0 out of 5.0 by elveejay No Title
Please see previous comments. I regret that I find this evaluation repetitive and therefore somewhat onerous.
I have always been quite satisfied with my Holiday Inn Express stays and encourage you to follow up and shake up this property.
June 17, 2014
Rated 5.0 out of 5.0 by Dee8 Great hotel
This is a perfect place to stay in Syracuse (Cicero, NY).
June 17, 2014
Rated 5.0 out of 5.0 by Doug1177 Always a great stay
I've stayed at this hotel multiple times over the last 3 years on business. It is consistently well maintained with a clean comfortable room. The staff is friendly and the morning breakfast has a great variety. It is conveniently located off 81 and always reasonably and competitively priced. I highly recommend this Holiday Inn Express.
June 16, 2014
Rated 5.0 out of 5.0 by CAPTRON NICE HOTEL BUT HARD TO FIND
Nice hotel but for a hotel in the middle of nowhere the room rates where very high. Hotel is hard to find, the road the hotel is on is new and did not show up on 2 of my GPS's, however once you do find the hotel it is easy to find the second time. The staff at the hotel is great and the hotel has a lot to offer....
June 12, 2014
Rated 5.0 out of 5.0 by mikesmom71 Great hotel - great breakfast - great value
I highly recommend the Syracuse North - Airport Area Holiday Inn Express for anyone staying in and around Syracuse. The hotel staff was extremely attentive to me, a woman traveling alone. The breakfast room was staffed by a wonderful and caring attendant who saw to it that everything was very clean and the food well-stocked.
The hotel is easy to find, right off Interstate 81. Even though it is close to the busy road, the rooms were quiet and there was no traffic noise.
June 12, 2014
Rated 5.0 out of 5.0 by nana5300 Awesome place to stay.
We enjoyed our visit so very much. We had such friendly helpful employees, not like some other places we have stayed. Wish the wedding had lasted longer so we could have had a longer getaway.
June 11, 2014
Rated 5.0 out of 5.0 by Rack1 Best HI Express in the chain
Excellent staff makes the stay very enjoyable and comfortable. Hard to say enough good about this property.
June 5, 2014
Rated 4.0 out of 5.0 by jessica121511 Breakfast Attendant Fanny is the best part of the stay!
Getting a hot free continental breakfast is rare at hotels so that was a plus but having Fanny the breakfast attendant was great. She really made us feel at home and comfortable. My 2 year old loved her and didn't want to leave!! We would definitely come back to this hotel for a lot of reasons but mostly to have breakfast with Fanny again!
June 4, 2014