Rated 4.7 out of 5 by 122
Rated 5.0 out of 5.0 by NavMen Very Clean Hotel
Had a great stay at this hotel. It was very clean and the bed was extremely comfortable. Would definitely recommend this hotel. Would have liked a better breakfast, but it wasn't too bad.
September 3, 2014
Rated 4.0 out of 5.0 by lehan bathroom in swimming area
there is no bathroom in the pool area, so you must dry off and walk into hall to use the rest room, and if you have children and more than one kid, you have to send them to the bathroom alone or take both children out of the pool as to not leave one unattended
August 31, 2014
Rated 5.0 out of 5.0 by Sameer34 Comfortable bed and great service.
Although the entrance to the hotel is a little hidden away, the hotel itself was amazing, and the best of what Holiday Inn Express has to offer. The rooms were large and clean. The bed was nice and comfortable; and the breakfast buffet was well stocked.
August 26, 2014
Rated 5.0 out of 5.0 by Stevoonvacation Very good location and facility.
It was a welcome stay after a very long drive. Very comfortable bed and facilities were very nice especially the breakfast. Very pleasant staff.
August 25, 2014
Rated 5.0 out of 5.0 by Jay76 Comfortable, clean, friendly Staff
I had the opportunity to stay at this location for several weeks. The hotel is very clean, the whole staff is polite. I would recommend this everyone that is staying in the Syracuse area or are passing through and need a great place to stay.
August 22, 2014
Rated 5.0 out of 5.0 by JD stay NY Stay
House keeping forgot to replace the coffee that I used on at least two of the nights. Besides that it was great
August 22, 2014
Rated 5.0 out of 5.0 by jzqp "Breakfast Lady"
The woman who ran the breakfast area during our stay was amazing. We were in town for my mother's funeral with my 4 grandchildren under the age of 4. She went out of her way to help us, make us feel welcome and at home. She was welcoming, warm and friendly. She was great with the kids. She even set up the table for us the morning the funeral so we could eat together (with high chairs!). She was warm, welcoming, and just a wonderful person. She is a gem and I hope she is appreciated by you as much as she was appreciated by us.
August 21, 2014
Rated 5.0 out of 5.0 by BusinessPlanner Great short stay place
Booked this hotel to hold a small meeting over a weekend. The staff were extremely helpful and pleasant, and responded to requests for assistance promptly. It was the basis for a successful meeting.
Really liked: that you can open the windows in the guest rooms in this hotel to get fresh air, and so you don't have to be captive to the air conditioning or heating system.
Didn't like: the smell of the pool is very strong when you enter the hotel, and in the main hall. That's a hotel issue. Second didn't like was that the meeting room/guest room we had was right beside the pool. Some guests/children were very loud and rambunctious in the hallway outside of the pool in the evening. (That's not a hotel issue)
August 21, 2014
Rated 5.0 out of 5.0 by hgw45315 Friendly Staff
All the employees from the front desk to the cleaning staff were very friendly and went out of their way to make sure we were comfortable.
August 19, 2014
Rated 4.0 out of 5.0 by AnnC123 Expensive but good hotel
It's way too high of pricing, but overall a good place to stay. Staff was ok - didn't make the cookies like most HIE do - and when I said something to them they said, "oh, yeah, I didn't feel like making them tonight." I always choose HIE b/c of the little things like that... At one point (we stayed 4 nights) I even handed them an empty fruit bowl. They just didn't care about that stuff at the front desk - it seems like the last time we stayed in May 2014 they even had a happy hour treat. I'm not sure what happened to that??? Maybe different management??? The pool here was good, but no towels in the pool area. The check-in & check-out were smooth too. The main lady at breakfast was the best. Offered to make items fresh for us, got us extras, was there to fill coffee after one drink. She was really nice, an older lady who said she was "from Mexico." LOVED HER!!!
August 17, 2014
Rated 5.0 out of 5.0 by Irismd Great place to stay
Other than the name of this hotel which should be Cicero HIE to avoid confusion with the other HIE airport hotel 4 miles away, my stay here was excellent. From the front desk staff to the breakfast room staff, this hotel's service and accommodations were much more than I expected. The room was so comfortable and my whole family had a great night's sleep. Breakfast was delicious and the pool was fun. I will stay here again.
August 12, 2014
Rated 5.0 out of 5.0 by Parob Great location
I was very pleased with the apprearance and services at this facility. The "breakfast lady" was so perky and accommodating that I felt at home!
August 11, 2014
Rated 3.0 out of 5.0 by MontyChristo128 Watch out for the Breakfast
Hotel was otherwise fine but had one mouthful of the eggs at breakfast and left the rest, tasted strange. Could be a coincidence but I was ill that night!
August 11, 2014
Rated 4.0 out of 5.0 by Margaret358 Love the ice cold infused water.
I chose this Holiday Inn express as it was highly recommended by other family members who had stayed during their family members hospitalization. They were given a free upgraded room and were allowed to shorten their stay by one day with no charge for the last day when the patient was discharged sooner than expected. I however did not receive and upgraded room and was charged for the last day when my husband was discharged from the hospital one day sooner than expected. Therefore I am disappointed. I didn't need the upgraded room but having to pay for the extra night was added stress to an already stressful situation. The breakfast was very good and I especially liked the ice cold infused water and would love to have the recipe for that.
August 11, 2014
Rated 5.0 out of 5.0 by 23 ford great service
the desk staff was very helpful with some mail parcel delivery and very helpful with check-in.
August 3, 2014
Rated 4.0 out of 5.0 by Ryan84 Upstate New York Shopping Trip
The hotel is nice and modern. The staff were friendly. The rooms were nice and clean and the beds were comfortable. Breakfast was good and I have never seen staff so attentive at a continental breakfast buffet before so kudos for that!
A couple of minor things:
- Room was not ready at specified check in time.
- Smoke alarm blinked all night.
Overall, it was still an enjoyable experience and I would recommend this hotel.
July 31, 2014
Rated 5.0 out of 5.0 by Ad4cor Value for dollar
Overall very good value for the dollar. Staff was great
July 30, 2014
Rated 5.0 out of 5.0 by kennyg7399 great place
stopped in to fish a bass tournament on Oneida lake great place to stay plenty of parking and electric plug ins are every where...
July 28, 2014
Rated 4.0 out of 5.0 by savethemonarchs New, Clean, Very Nice but Expensive
This Holiday Inn is clean, looks brand new, and is close to the airport. The staff is very friendly and helpful. The breakfast is excellent - lots of choices.
The only thing about this particular Holiday Inn that we didn't like was the price. $140 per night with the AARP discount is still more than we want to pay. We only stayed there because it was close to the airport and we were too tired to look for a less expensive place. But we wouldn't stay here again unless I used my points.
July 26, 2014
Rated 5.0 out of 5.0 by MMCP Excellent Stay
Very clean, comfortable and up-to-date hotel. Excellent service, friendly, knowledgeable staff. My family thoroughly enjoyed our stay, particularly the pancake machine.
July 22, 2014
Rated 5.0 out of 5.0 by papa6262 over all a good value
will stay here again staff is very nice breakfast bar was the best the person taking care was exceptional
July 18, 2014
Rated 4.0 out of 5.0 by JJBR Good place for overnight stay
Clean and comfortable and modern. Good breakfast. Would be better if they added lounges.
July 12, 2014
Rated 4.0 out of 5.0 by jrwyanks Clean and Courteous Stay
The Holiday Inn Express in Cicero, NY is a great place to stay if you are in town for a long stay or just driving through. The staff is very courteous and the rooms are clean and comfortable. When you go down for breakfast, Bonnie is wonderful. It's like having your Mom there to take care of you. We have stayed there many times and have never been disappointed. Enjoy your stay.
July 9, 2014
Rated 5.0 out of 5.0 by PGA-Boston Polite and welcoming staff and clean, well-appointed rooms.
A great hotel stay! Exceptionally welcoming and sincere staff, clean, modern rooms, and quiet a/c. Very nice breakfast, and nicely appointed baths. This hotel is a gem!
July 9, 2014
Rated 5.0 out of 5.0 by momPT Very clean and friendly staff.
This hotel was very clean and the staff friendly and helpful. We would definitely stay here again.
July 8, 2014
Rated 5.0 out of 5.0 by Big-Jake Excellent location and value
This hotel was very easy to get on and off from the Interstate. The staff were very nice and helpful. Check in was quick and efficient. The free breakfast was varied and complete with great choices. The hotel was very clean and fresh looking.
July 5, 2014
Rated 5.0 out of 5.0 by Michael K The manager and staff KNOW Customer Service
Superb customer service oriented staff. Outstanding interactions with staff. Very nice facility and outstanding staff.
June 29, 2014
Rated 5.0 out of 5.0 by slggasman Staff was very friendly and helpful.
This hotel is easily accessible from Interstate 81 and close to a Cracker Barrel Restaurant. I had no problems and would recommend to my friends and family.
June 26, 2014
Rated 5.0 out of 5.0 by HoliHop Great Value
It was quiet!! Just what we needed was peace and the great surprise was the mega Gander Mountain right next door (for those like us who LOVE camp gear). It was nice also to stop in and investigate the Cracker Barrel Country Store. (I think that is the name - LOL) The hotel had a lovely indoor pool which I would normally use, but just preferred this time to just sleep and rest.
June 25, 2014
Rated 5.0 out of 5.0 by mjbarr01 Quality hotel with options of eating
Although there was no restaurant onsite, the front desk staff was aware of several excellent choices to dine out.
June 18, 2014