Rated 4.2 out of 5 by 42
Rated 5.0 out of 5.0 by Matthew476 Great place
Was on a long project in Syracuse and stayed there. I was a nice room and the staff was great. I would stay here again
August 13, 2014
Rated 5.0 out of 5.0 by cbc52 Just like home!
I like staying at Candlewood Suites because of the full size kitchen. We always have food that needs to be refrigerated, and the full size fridge is great for this, as well as having ice right in the room! The beds are quite comfortable, and the rest of the room is just like a quality hotel with a desk, internet, and HD TV with all the channels I look for. Because of the full kitchen, there is no breakfast buffet as one has come to expect at other hotel chains, but that is fine with us as we don't usually have their breakfasts.
August 11, 2014
Rated 4.0 out of 5.0 by Traveler girl Good location and great value
This hotel seems fairly new and is in a quiet area along with several other chain hotels. It is geared towards longer term stays so there is a kitchen area in each room. There is a Ruby Tuesday within walking distance. Denny's is close by as well.
The room was nicely decorated and the shower had good pressure. The bed sheets were good quality.
The only negative comment I would make is it seemed there was rarely a staff member at the front desk.
The location was handy to explore the area. We visited the Erie Canal museum downtown and did a self-guided walking tour to learn about the architecture and history in the heart of the city. All excellent! Destiny USA is within 10 minutes drive.
We would consider staying here again.
August 7, 2014
Rated 5.0 out of 5.0 by Whitley0073 Candlewood Suites
My husband and I had a great stay. Everything was perfect.
August 7, 2014
Rated 4.0 out of 5.0 by Mackie53 Overall good experience
Two Canadian couples traveling with our 88 year old mother who had some problems walking. The two bedroom suite with the kitchenette was very comfortable and we had an enjoyable time being there. Unfortunately the room was on the second floor and a bit of distance from the elevator so it was a bit of hardship for our mom to walk it. Overall it was a very good experience and the staff was exceptional. The other guests were extremely friendly and helpful also. We will definitely return.
July 25, 2014
Rated 5.0 out of 5.0 by Bunt Great Location
The hotel was a little hard to find at first, no street sign for the street. That's not the fault of the hotel. Otherwise, everything was great.
July 17, 2014
Rated 2.0 out of 5.0 by snotty Hate the Curtains in Room
Could not close curtains and had only a sheer window covering and being on the ground floor people could easily see in at night.
July 6, 2014
Rated 5.0 out of 5.0 by Retired Good Hotel
Good and pleasant hotel for the value.
This review is becoming a pain to complete.
If I do not desire to make an entry so be it.
July 5, 2014
Rated 2.0 out of 5.0 by SGL328 Don't stay on weekend
Weekend staff could not get things done because lack of direction. Admitted the hotel needs a deep cleaning.
July 2, 2014
Rated 5.0 out of 5.0 by TimTn Great Stay
I stayed here for two weeks on business and it was a great place to stay. It was quiet and clean. The front desk staff was very friendly and helpful, The gas grill was in very good shape and we used it often during our stay. I will definitely stay here if I am in the Syracuse area again.
July 2, 2014
Rated 5.0 out of 5.0 by bigmart great for business for pleasure
I use this hotel for all my business stays in the Syracuse area. It is easy access to the highway and work. It is always clean and the people are pleasant. I would recommend this hotel to anyone either for business or pleasure. Great for longer stays when you don't want to always eat out, it gives you the luxury of eating in.
June 29, 2014
Rated 4.0 out of 5.0 by Tim T Courteous Staff
Enjoyed stay, was my first time in the area! Staff was courteous and greeted with a smile. Very prompt in assisting upon walking up to counter. The bed was comfortable, good number of TV channels form my taste in viewing.
June 23, 2014
Rated 3.0 out of 5.0 by business traveler 111 Syracuse stay
Room was OK. As long as you want to clean up after yourself like you do at home it is a good place to stay.
June 15, 2014
Rated 2.0 out of 5.0 by tlcoach14 No Flexibility
Had a two day reservation and had travel issues that would not allow me to make it for the first day. Called in about an hour after the deadline to cancel and they still charged me for the first day. I could see if I were going to cancel the entire reservation but I was still keeping the second day. Great appreciation for a platinum member to charge me for a room that went unused. Won't use this hotel again.
June 15, 2014
Rated 5.0 out of 5.0 by Candlewood Suites Guest Great hotel
Loved our stay at Candlewood Syracuse. Perfect location for shopping at Destiny USA and Waterloo outlets. The in room kitchens are perfect! Free wi fi is fast and reliable. Dave at front desk is an asset to the company!
June 5, 2014
Rated 4.0 out of 5.0 by Bart 23 Great suite
We needed a suite to accommodate my wife and I and our two university student daughters. The two bedroom suite available met all our needs. The suite was clean, quiet and comfortable. Staff was friendly and courteous.
June 4, 2014
Rated 5.0 out of 5.0 by Jazzy M Great experience.
Excellent staff service. Freindly atmosphere. Clean rooms. Overall, very nice.
June 4, 2014
Rated 5.0 out of 5.0 by BRIAN from GA stay at CWS carrier circle
Comfortable stay, safe location and good value. I have stayed here before and the staff is always friendly.
April 9, 2014
Rated 5.0 out of 5.0 by good Mom helpful
Great service. The guys at the desk shoveled a space for my car when I arrived and they cleared a path and cleaned my car off when I checked out. Carpet is worn and stained. Should be cleaned or replaced.
March 16, 2014
Rated 5.0 out of 5.0 by rbsasson enjoyed excellent stay.....hotel is very nice, modern, and clean.
Hotel is fabulous. The staff from manager down goes out of there way To accommodate any needs. Room was large clean modern and very comfortable. Recommend this hotel above any other in syracuse where I have stayed.
February 13, 2014
Rated 4.0 out of 5.0 by MJ513 You get what you pay for
The gentleman that was at the front desk when I arrived at 9:30 pm was the same gentleman that was there when I left around 9:30 am... thought that was weird that he was still there. He was great assistance.
Lobby area/hallway - very clean
Towels and sheets - very soft for hotel towel and sheets.
Soda - granted it was only 50 cents - was expired. But hey - you get what you paid for.
I'm a Platinum member and there was no recognition, not even a Thank you.
The room - booked a queen - I doubt it was even a double looked more like a twin. I'm a tosser and turner so I need the room and was afraid of falling off.
Overall, I would recommend it as I put in the title - you get what you paid for.
December 30, 2013
Rated 5.0 out of 5.0 by Ricky722 Great people, Great price
Excellent staff, good location, and good value, will stay there again
November 21, 2013
Rated 4.0 out of 5.0 by Jonessey Excellent
We arrived at 1am, exhausted! Staff was alert, attentive and helpful. Even giving directions for our departure in the morning and offered to print us a map. We reserved a manager's special and were given a 2 bedroom suite with 2 baths. This let us sleep in a little longer in the morning as we did not have to share a bath! Very nice upgrade! Great location, easy access to tollway! Great stay!
October 21, 2013
Rated 3.0 out of 5.0 by Westiezmom Candlewood E. Syracuse, NY
Cozy one room suite. TV was a little small in relation to where the bed was, but workable. Kitchenette had all needed amenities and was clean. Nice recliner in room!
Was disappointed not to get "special treatment" for being an IHG rewards club member. Last hotel I stayed at got a nice welcome package.
October 1, 2013
Rated 4.0 out of 5.0 by tooters74 Very Friendly and Clean
Nice place to stay. Staff was very friendly and helpful. Clean rooms and hallways.
September 29, 2013
Rated 4.0 out of 5.0 by NM744 Comfortable bed and great service.
Everything was great except there is no ice machine and no breakfast.
September 27, 2013
Rated 5.0 out of 5.0 by Debra2013 Great stay
We stayed over in Syracuse both on our way to and home from Cape Cod this year. Since this is the first year we were traveling with a pet, I had to search around a little more for a place to stay. We've used this location as a stopping point a number of times and generally have stayed at either the Marriott Courtyard or Springhill Suites. Neither of these locations allow pets so they were off the list. Plus their rates were sky high on our trip out due to the State Fair.
I was very impressed with our experience at Candlewood Suites. The room was neat, clean and comfortable - comparable to what we've had at a Courtyard. The full fridge was helpful since we had some items in a cooler that wouldn't have made the next day. The gentleman at the front desk was very helpful and provided us local directions and some takeout menus. I made sure to book a room for our return trip home before leaving.
I'm very picky about hotels and was a little worried given the lower price at Candlewood but there was no cause for concern. I would definitely recommend it to anyone and will be staying there on our future trips through the area.
September 16, 2013
Rated 4.0 out of 5.0 by Hoppie52 Good Staff
Good location close to inter state and dinning, air conditioning was not working in the hotel room we were given, the staff provided us with another room quickly.Good customer service, Thanks
July 22, 2013
Rated 5.0 out of 5.0 by PICS Front desk staff
Joe was exceptional at customer service. He was accommodating with every request I made over an 8 day period. He was always smiling and professional. He was an asset to the hotel.
July 2, 2013
Rated 5.0 out of 5.0 by Jill53 Great service. Awesome room
I was very impressed with the suite. Also the man at the front desk was extremely kind and helpful. Really enjoyed our stay. Would recommend to everyone
May 22, 2013