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Rated 3.9 out of 5 by 185 reviewers.
Rated 4.0 out of 5.0 by comfortable but bad shower heads shower heads old and disfunctional. ................ January 28, 2015
Rated 5.0 out of 5.0 by Great stay Comfortable accommodations and yummy breakfast at this location. I had a great experience and will return. January 20, 2015
Rated 5.0 out of 5.0 by Great stay Quick overnight in Toronto for a meeting. Very welcoming front desk staff. Ample parking and quite hotel. January 12, 2015
Rated 3.0 out of 5.0 by Excellent price and location, poor on-site customer service The hotel itself is everything I expect in a holiday inn express: convenient, clean, good internet, good breakfast, good comfort. the free parking and easy access to the highway made the location ideal as we were visiting a few friends, some living downtown and others living in the suburbs, so we commuted very easily. We had a major issue with our keys where every night we came back (often last and just wanting to get into bed), our keys failed, requiring us to trek back down to the front desk to have them reprogrammed. The night manager was less that curteous and pulled every excuse from cell phones and credit cards to us not knowing how to scan a card. It was frustrating, embarassing and rude. The manager has since apologized and compensated us for this issue so I hope it was a one time deal. The only other issue to mention, is that the TV quality was very poor: all channels had a snowy background, and some were downright unwatchable. I would stay there again if I was back in the area, but those keys and the night staff's attitude better be fully fixed. January 8, 2015
Rated 3.0 out of 5.0 by Business friendly Hotel The hotel is serenely located, with warm staff and neat/cosy interior as is fiting for intercontinental group. The breakfast Menu, however, is not sufficiently rich and diverse:No potatoes, sausages and warm bolied eggs. And further, there is no variety at all, which made spend only 5 of my booked 8 nights January 8, 2015
Rated 5.0 out of 5.0 Perfect service, great experience - looking forward to the next time A couple of friends and me had the pleasure to stay in the Holiday Inn Express in Toronto North York for several days. The service offered by the staff at place satisfies the most discriminating customers wishes. They really care about you as a guest at their hotel and did their best to make us enjoy our trip as much as possible. Overall it was a great experience and we are looking forward to returning to this place being in Toronto next time. January 4, 2015
Rated 4.0 out of 5.0 by New Fangled Door Lock :) They have new door locks of a type I have never seen before (and I travel a lot). They should instruct guests to lay the key flat on the reader, not just close. It took me a while to figure it out. December 21, 2014
Rated 5.0 out of 5.0 by Welcome and convenient stay Very attentive reception staff and a comfortable room allowed me to work and rest while there. Definitely a place to return to. December 18, 2014
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