Rated 3.5 out of 5 by 69
Rated 5.0 out of 5.0 by Elaine75 Mrs.
Extremely cordial staff and great service. We were there for 6 nights and were very happy there. Amenities were fine for a reasonably priced hotel.
October 10, 2013
Rated 4.0 out of 5.0 by jasmin099 the longest 12 miles of my life
We chose this hotel because it was listed as only being 12+ miles from Toronto. What we didn't realize was that it would take us over an hour to get there only to find that it wasn't the best neighborhood. We were so stressed when we got there that we decided to change our planned 2nd night there to a downtown hotel. It took a trip down to the check in desk and then several calls to both the front desk and the 800# to get this accomplished. It was very frustrating. However, the check in staff were extremely nice and so was the room.
October 9, 2013
Rated 1.0 out of 5.0 by Murphious Not impressed at all!!
We had booked the Canada's Wonderland package that the hotel provides to drive 4 hrs to Toronto to find out Canada's Wonderland isn't open the following day? If you are going to offer the package make sure you can follow through with the deal!!! Plus no bar or eating lounge at the hotel either?
October 2, 2013
Rated 2.0 out of 5.0 Not up to the HI Express standard
This property is an old, rebranded building and generally is not up to the standard you may have come to expect from Holiday Inn Express. Although the room was reasonably clean, the bathroom infrastructure left a lot to be desired. The ceiling fan was extremely noisy and could be heard throughout the unit even when the bathroom door was closed. The sink faucet, once turned on, could not be shut off without firmly pressing down on the faucet handle while trying to re-attach its connection to the valve stem. During our two day stay, I reported these problems to the front desk staff twice and neither problem was ever fixed. I would not stay there again no matter what the price.
October 2, 2013
Rated 4.0 out of 5.0 by Theo4 Agreeably surprised
It was our first stay at Holiday Inn Express. We enjoyed our stay very much. Nice clean room, nice TV, comfortable bed. The breakfast was very good, it was more that we anticipated. There were other amenities like washer and dryer machines, gym bikes, a free parking. The personnel was courteous and smiling. The location was perfect from where we needed to go. A very good experience.
September 27, 2013
Rated 4.0 out of 5.0 Good Breakfast, Comfortable room
We stayed for one night in September and enjoyed our stay. The room was spacious and comfortable. Bathroom was a little outdated but funtional. The Breakfast was delicious and my husband fell in love with the pancake machine :)
My only issue was that the area was a little sketchy and I wouldnt recomend walking around outside alone past dark.
September 26, 2013
Rated 5.0 out of 5.0 by JacZ Great place to stay
I have been to many IHG Hotels but this one is great. The property is old but the service and the staff makes it all awesome.
The staff is so helpful and attentive in providing directions, restaurant listings etc.
I felt like I was at home away from home. It was so comfortable and relaxing stay. The breakfast is also awesome and delicious with so much to eat.
I would definitely say that the huge hotels that look the best from outside not necessary should be great from inside too. But this hotel no matter old but credit goes to the STAFF. Simply superb and amazing team.
September 24, 2013
Rated 4.0 out of 5.0 by Libragirl66 clean room, friendly staff & great location
took advantage of the Wonderland package deal.
Great location-close to everything.
friendly staff, good breakfast, room was comfortable
September 24, 2013
Rated 4.0 out of 5.0 by Montreaveller Nice overall experience
It was nice to stay at your hotel, the location was really convenient and I really appreciated the fact you still offered some smoking rooms (i personally hate to have to take a 5 minutes walk to go for a smoke before sleep).
the room was quite old but I imagine it sort of comes with the smoking package. Still everything was clean and the bed was perfect.
September 24, 2013
Rated 1.0 out of 5.0 by slvrscoobie When in Canada, remember to check if the room your booking is a smoking room
I admit that I somehow used the mobile app to book a smoking site, and the staff was helpful in trying to find me another non-smoking room, but the smoking rooms are not available in the US that I am aware of. So when they had no other rooms and I spent the night there it was pretty uncomfortable. Worst of it was that the next night, I was able to notice that both the clothes and the entire suitcase reeked of smoke. I had to febreeze it all down and wash all the clothes.
September 21, 2013
Rated 2.0 out of 5.0 by tobad12345 Dirty washrom.... enought to inform
nothing to share, what else i neioed to share... i just have a bad experience
September 6, 2013
Rated 1.0 out of 5.0 Not up to IHG standard
The hotel is quite dirty and unpleasant appearance! Hallway carpets are stained, bath tub had hair from previous guest, room was un appealing. This is by far the worst IHG property I have stayed in. I will never book this hotel again and will spread the word to my friends, family and colleagues!!!
September 4, 2013
Rated 5.0 out of 5.0 by Bambiisak Comfortable bed dings and excellent service
It is very great . By the services and comfort experienced it will not be too much to recommend them every day . Highly courteous in service
September 1, 2013
Rated 4.0 out of 5.0 by elpresident Good location
It's clean, it's comfortable and the location is very convenient for me.
August 29, 2013
Rated 4.0 out of 5.0 by Prairiedog45 Pleasant stay. Convenient location.
Modest room. Comfortable. Accommodating staff. Located conveniently on Highway #400, just north of Highway #401. Breakfast included. Close to IKEA.
August 28, 2013
Rated 2.0 out of 5.0 by aimster Wouldnt stay again
The hotel was out dated and dirty - the bathroom was not clean when we got into our room - We found the bed to be very hard and the air conditioner was very loud and making knocking sounds so could not sleep with it on. There was such a line for breakfast and no tables to sit at that we skipped it and went out somewhere. I would not stay at this holiday inn express again, we have stayed at others and this was by far the worst it did not even compare to the others.
August 28, 2013
Rated 5.0 out of 5.0 by JC53 Great Place to Stay
It was my first trip to Toronto, and I have to say, I had no idea where to stay. My observation was, staying downtown would have been so hectic with all of the heavy traffic. The Holiday Inn North York, was perfect! Clean, quiet, and included a very nice breakfast at a great price. I do have to say, it is not walking distance to any malls, shopping or dining, But if you have a rental car, I definitely recommend this property. Family and business friendly. If you're on a budget and want a Clean, quiet and good location for access to many sites in Toronto by car, this is the place. Such a friendly staff!! It's not the Fairmont, but for budget to moderate, it rates a 10!
August 27, 2013
Rated 5.0 out of 5.0 Nice hotel close to downtown Toronto.
I stayed in this hotel with my family and we had our dog with us. The staff was very helpful and kind, they gave us first floor room and also installed a refrigerator when we asked. The neighborhood is quiet, more of a business buildings and the hotel is next to the police station. The hotel was full on a weekday and over the weekend so I guess we aren't the first ones to discover it.
I am staying in Holiday Inn a lot and the Holiday Inn Express fits me perfect since it always has free parking, breakfast and internet included and coin operated guest laundry which comes handy if you need to quickly wash something.
We really did not have any problems and our stay in this hotel was pleasant and enjoyable. We will stay at the same place when we visit Toronto again.
August 24, 2013
Rated 3.0 out of 5.0 by Elii51 Excellent for Wonderland
This hotel is really close to Canada's Wonderland (about 5-10 minutes in car). They offer a package really interesting wich includes tickets and parking at Wonderland. We saved a lot of money with this package. The room was nice, we appreciate the little fridge, the microwave and the size of the room. We didn't like the breakfast tho. They are not so many choices and they only have apples as fruits!
Therefore, I reccomand you this hotel if you want to have a good night of sleep before going wild at Wonderland!
August 24, 2013
Rated 4.0 out of 5.0 best for rate and comfort settings
Front desk service is very pleased. Room which I stayed was very clean and very comfortable. Room service was very pleasant. Breakfast could be more verity but still good for the rate. I felt safe at this location because of the police station next door! Overall I had best stay. Thanks.
August 22, 2013
Rated 5.0 out of 5.0 by Dennis09 Excellent service
All the staff is very friendly, comfortable bed, good breakfast.Being a rewards member I will recommend this hotel to my co-workers that need to work in the area and family members.
August 22, 2013
Rated 5.0 out of 5.0 by djkhanna One of the Nicest hotels in the area will surely come back.
It was a pleasant stay. Was able to relax and rooms were very clean and tidy. Staff was very helpful courteous and extremely polite. Loved the feeling of home away from home.
August 21, 2013
Rated 4.0 out of 5.0 by kdj3 Package Stay
I searched on line for a hotel near Canada's Wonderland and for a package deal. On line, the description of the package included a parking pass for Canada's Wonderland. Checking out in the morning receiving my receipt, etc. I noticed there was no parking pass. Upon inquiring, the clerk advised that the package I had paid for did not include the parking pass. I explained that what I had read on line included the pass....that was one of the reasons I chose their hotel. She excused herself and returned with a parking pass. Both of the staff behind the counter where very friendly and accommodating.
August 19, 2013
Rated 4.0 out of 5.0 by ClaudiaM Good basic accomodation
The rooms were clean, mattresses firm, A/C worked fine and it was quiet (apart from our unfortunate noisy neighbours one night, but that can happen anywhere).
The fitness room has 2 treadmills - that's it. It would have been nice to have some mats for stretching on.
The breakfast was so-so. There were only bananas and apples for fruit, and they often ran out towards the end of breakfast. Would have preferred more variety in fruit. Otherwise it was your basic continental. The OJ was really good.
This place is very conveniently located - right near Hwy 400 - quick access to anything, even going downtown. A pool would be nice, but we would choose to stay here again.
August 16, 2013
Rated 1.0 out of 5.0 by Jrava09 Long waits and bad customer service
I stayed for two days at this hotel, it took so long to check in that we actually had to wait to get our room keys until later that afternoon when we got back. the room we were given had no mini fridge, it only had 3 pillows, so I had to ask for another one. I was told that there would be a pillow in one of the compartments under the tv, but there was none. when I asked one of the customer representatives at the front desk, he responded in a very rude and uncalled way. I had to sleep with out a pillow and no comfort...... I was finally given a pillow the next day after asking multiple times.
Ive stayed at other holiday inns and never experienced such discomfort and bad customer service! this will definitely not be a location I would like to return to.
August 12, 2013
Rated 1.0 out of 5.0 by Tom100 Incorrect billing credit card and disregard of the hotel manager
I stayed in this hotel for 2 nights earlier of June 2013. When I left the hotel I did check out and was told explicitly that there is NO extra charge for my hotel stay. After a month I was surprised to see my credit card was charged for 2 bottles of water that I got as a gift as a PriorityClub member!
All my contacts to the hotel were unanswered and even the Priorityclub's headquarters who promised me that the manager will return an answer within 48 hours, but also sorrow the manager is ignoring them!
Two months have passed since then! This caused me much Trouble and inconvenience , and now they ask me all kinds of certificates from the bank, instead of making immediate credit card refund and offer compensation!
August 10, 2013
Rated 5.0 out of 5.0 by home2 Stay at North York often
I stay at this property often, besides providing a good location for my weekly visits to Toronto, it has an anchor staff who have years of experience at the same Hotel. Of late they ran into a elevator problem which was delayed for backup parts which left them with one elevator for a prolonged period (it happens) I received many apologies from staff about this and have to say didn't wait very often to get down to the main floor. My room is always clean although I can tell when the regular floor cleaning personnel are on holiday or away as the long time people take pride in what they do. The supervisor responsible for guest stays tries very hard to do the best she can for all guests.
Front Desk staff are wonderful to deal with.
I think new staff require more training and the building needs 2 more floors upgraded like they just did on floors 6 and 7. A small refrigerator in some rooms would be nice.
Thank you to all the staff for making my home away from home so pleasant.
August 9, 2013
Rated 1.0 out of 5.0 by Jrmw The worst Holiday inn experience
Room so dirty, it had blood spots all over the carpet hangers with blood noisy horrible I will never never ever stay here stay away expend a couple if extra dollars and get a better place
August 8, 2013
Rated 3.0 out of 5.0 by Billyboy45 Meilleur hotel Forfaits Canada wonderland/Best place for Canada Wonderland Packages
Si vous chercher un hôtel qui vous donne bon prix avec forfaits Canada Wonderland celui-ci est le bon. C'était notre deuxieme visite.Personnel très serviable,hôtel très bien situé,tranquille déjeuner copieux, et les prix très raisonnables. Bémol l'hôtel aurait besoin d'un peu d'attention et il manque de restaurants ( non fast food) à proximité du moins à pied.
If you look for a hotel that gives you good prices with Canada's Wonderland packagesthis is the one . This was our second visite.Personnel very helpful, hotel very well located, quiet, hearty breakfast, and very reasonable prices. Cons, the place needs a bit of attention and the lack of restaurants (not fast food) nearby wiyhin walking distance .
August 6, 2013
Rated 3.0 out of 5.0 by JLBELLA North York Holiday Inn
The front desk people were very helpful & kind. We did, unfortunately have to deal with a broken elevator which was aggravating. The neighborhood wasn't the best, but that did not effect our stay. The day we arrived, we looked for a luggage cart. 1 was being used by a family and the other was being used by a worker who was loading all the coffee supplies in the lounge area. She had a plastic cart (empty) right next to her. My husband asked if there were any other luggage carts. She said "No". He then asked if we could use the one she was using for the coffee. He even offered to move the coffee items onto the other empty plastic cart. She told him "No". My husband then stood there and stared at her and said he would wait. She became irritated and began to angrily move her supplies to the empty plastic cart. That is really our only complaint. One more...there is no pool.
August 6, 2013