Rated 2.0 out of 5.0 by Viscountyyyyy Need better maid service!!
I am a platinum member of priority club, staying over 50 nights a year at holiday inns, the front desk were very courteous at this hotel, and the room was very nice, but the toilet in my room was plugged when I arrived and not clean, that was simply appalling and something I have never experienced before.
I complained to the front desk who rectified the problem, but clearly the room was not cleaned very well!!!
Subsequent nights the toilet worked but the level of cleanliness was still not up to normal holiday Inn standards, the sink and shower were not cleaned very well, room was not vacuumed etc.
This is such a pity as the hotel is very convenient to where my business in Toronto was and is overall very nice. I also booked a visiting Scientist (collegue) from Germany at the same hotel for 4 nights, who agreed the room was not as clean as he was used. Clearly they need to improve their maid service!!
Since I stay at Holiday Inns and book rooms for many of my collegues who visit me in California I expect the same level of cleanliness at each hotel.
The staff and service rating of poor is for the quality of the work done by the maids and not the front desk personnel who were very nice and courteous.
I will still recommend this property but will make any notes that they should ensure the room is cleaned to normal Holiday Inn Standards!!
February 20, 2013
Rated 4.0 out of 5.0 by Sunnyg Staff
My compliments to the staff, they were courteous and went out of their way to help.
January 3, 2013
Rated 5.0 out of 5.0 by BFrank Another Enjoyable Stay
Clean, comfortable room, comfortable bed, trouble free internet and a great breakfast ready and waiting in the morning. Everthing I like. Also, this hotel is close to where I need to be making it my regular #1 choice.
November 29, 2012
Rated 5.0 out of 5.0 by raffaele2 Loved the friendliness of the staff at check in
Very comfortable , relaxing, satisfied with the price paid and breakfast was also good and plenty.
November 18, 2012
Rated 4.0 out of 5.0 by TVAM Great Stay- We recommend!
This was a great stay,. Reasonably priced, very close to our venue. Staff was amazing. As soon as we got there we were given a complimentary upgrade. No complaints at all. Loved it. Will be back again next year as our venue is a yearly party.
November 8, 2012
Rated 4.0 out of 5.0 by GreggB All good except for some parts of the breakfast
As usual, the Holiday Inn rooms and service were just fine. It's predictable and consistent no matter where we stay. For the Holiday Inn Express, I like the idea of a "free" breakfast, but I find some parts of it suffer because it's not fresh. For example, the scrambled eggs taste artificial to me. As well, the bacon doesn't seem "real". I assume this is because it is "mass produced". I stuck to the cereals and fruit. I would have liked to have tried a pancake, but the machine making them wasn't working that day. Finally, the amount of waste created from all the styrofoam plates and plastic cutlery does not seem "environmentally friendly". Wouldn't it be about the same cost to have real plates and cutlery and wash them? Of course, these points apply to all Holiday Inn Expresses, not just this one.
November 3, 2012
Rated 5.0 out of 5.0 by SDEF Great Staff!
All the staff at Holiday Inn Express made a weary business travel very welcome upon arrival and for the duration of my stay with greetigs each time I came in from a long day and were great with restaurant recommendations!
October 23, 2012
Rated 4.0 out of 5.0 by Andreas51 Good experiences
The hotel is very good, with excellent rooms and excellent Staff and Service. All are very friendly and obligingly...
October 22, 2012