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Rated 3.9 out of 5 by 176 reviewers.
Rated 5.0 out of 5.0 by great place to stay i stay at holiday inn express often great value great locations always clean and comfy and great breakfast. staff are always more than helpful and cheerful i love it August 25, 2014
Rated 2.0 out of 5.0 by Broken furniture patronizing staff We checked in for a two night stay only to find broken furniture and an odd smelling room. Staff was unwilling to replace the broken furniture but did offer another room which we did not take as it was inconvenient to repack our belongings and move two sleeping children. Hotel has rude front desk staff. No pool. We are not likely to stay at another Holiday Inn due to this experience August 22, 2014
Rated 3.0 out of 5.0 by Great Service Thank you. I had a small problem with my room. It was rectified in under 10 minutes. August 22, 2014
Rated 4.0 out of 5.0 by Comfortable; good value Location was near my destination; room was clean and comfortable; closest restaurants are fast food places. August 22, 2014
Rated 4.0 out of 5.0 by comfortable room friendly staff very good hotel will stay again have stayed in past and enjoyed it August 21, 2014
Rated 5.0 out of 5.0 by Super hotel and stay Thus was a wonderful hotel to stay at. Everything was awesome! August 20, 2014
Rated 3.0 out of 5.0 Guter Services, aber mittelmäßiges Frühstück Insgesamt war das Hotel recht ordentlich - lediglich die Qualität des Frühstückes und des Frühstückraumes ließ sehr zu wünschen übrig. August 19, 2014
Rated 1.0 out of 5.0 by Misguided reservation leads to disappointing special weekend. I have stayed in numerous hotels over the years with various hockey teams and for business purposes and I have never had an experience like we recently had in booking for my son's special graduation gift weekend. When calling the intercontinental (which I had stayed at in June on a business function) I was linked to a call centre where they advised that the intercontinental was booked for the weekend in question but they had additional properties that were close to our destination. When asked how close we were advised within 10km, which in my book means 10 minutes- absolutely acceptable and we booked. The day of my son's special weekend my husband and my son arrived only to find out that the hotel was 45-50 minutes away from Blue Jay Stadium and had to pay $100 each way for a taxi. My son had just turned 19 and he wanted to be able to have a drink at the game with my husband and we specifically requested that it was important that they were within walking or taxi distance from the hotel. We were 100% misguided. The root of the issue was mis-information provided at the time of booking from a representative from the call centre. We were extremely disappointed in the fact that this happened when we were so clear on what was important to us as far as location. My husband made it a fun weekend regardless but it was so disappointing to start the weekend of the way they did and with zero resolution. We have never had an issue with Holiday Inn Express and I raved about my visit to the Intercontinental in June-Really quite unfortunate that my opinion has been significantly downgraded as a result. My boys ended up not going to the Hockey Hall of Fame because it meant driving 50 minutes back into the City August 18, 2014
Rated 4.0 out of 5.0 by Great staff! The hotel property was a little outdated, but the staff was amazing! Fine place to stay for a no-frills night. August 18, 2014
Rated 5.0 out of 5.0 by Great breakfast, clean rooms and great staff We recently stayed here to attend the Rogers Cup (tennis tournament) as it was close to the Rexall Centre. We really enjoyed our stay. The rooms were clean, the beds comfortable and the continental breakfast was hot, tasty and plentiful. The staff (front desk and housekeeping) were phenomenal. We would stay here again. August 12, 2014
Rated 5.0 out of 5.0 by Solid value Dollar for dollar, this hotel is a great value. I do wonder why no "Fox News Network"? It would make this property more like "home". August 12, 2014
Rated 2.0 out of 5.0 by Location location location Overall nice hotel. No pool so not very kid friendly. Location is in a busy section of town. Not very pretty but functional. 30 min bus ride to nearest subway. Breakfast was impossible. Lineup for good was a good 30 min wait. No where to sit. Place was jammed. Had to eat at Tim Hortons August 11, 2014
Rated 4.0 out of 5.0 by Comfortable room at fair value I stayed at the Holiday Inn Express - North York during the 2014 Roger's Cup - ATP calendat event. I was within 2.1 km walking distance (~35 minutes). The room was nice, modern -- the included breakfast decent and the staff was courteous. August 11, 2014
Rated 5.0 out of 5.0 by Great price and wonderful breakfasts I chose this hotel from the Canada's Wonderland site. I misunderstood the information and thought the hotel provided a shuttle to Canada's Wonderland. Unfortunately this service was only offered to guests who purchased the Wonderland package. It unfortunately cost my son and his friend a lot of money in cabs for the 3 days that we were there. Transportation costs were my only issue with my stay here. Otherwise it was a great experience. August 10, 2014
Rated 1.0 out of 5.0 by Disappointed Upon arrival we observed a couple in front of us waiting, we waited approximately 5 minutes for staff to finally come to the desk. The people in front of us had to shout to get the staffs attention. The room we were given smelled of cigarette smoke and the air conditioner did not function properly. It was late when we arrived, we unpacked upon arrival in the room and we had an early morning the next morning, we did not want to go through the hastle of heading back downstairs to wait again to see if it was possible to change rooms. We were completely dissatisfied. My wife and I both woke up with sore throats from the smell of smoke in the morning. My wife complained that her eyes were irritated from the smell as she just had lasik completed. My wife and I aren't ones to complain, we have stayed in numerous hotels and have never had to write a negative review. In the morning when we complained to guest services they said, "Oh, you should have told us earlier, someone must have been smoking in the room the night before you had it because it was a long weekend..." Why did the maids not do something about this before the room was given to us? Just an overall poor experience from a hotel chain we thought we could trust. August 7, 2014
Rated 4.0 out of 5.0 by Helpful Staff Accomodating and helpful staff. Clean consistent Room. Conveniently located for purpose of visit. August 4, 2014
Rated 4.0 out of 5.0 by Wonderland Great place to stay when going to Canada Wonderland. Short drive. August 2, 2014
Rated 5.0 out of 5.0 by No real complaints! The Holiday Inn Express is excellent overall. The staff was very helpful except for one who had no interest in helping us get directions (media printer down both days we were there) and the guy that was helping us with printer and said he would be back and never returned. Besides that, no matter how many different sets of directions were needed everyone else was happy to do it and with a smile. Breakfast was a great buffet, not your typical cereal and bagel but eggs, sausage, cereal and milk, Greek yogurt, pancakes, fresh fruit, coffee and orange juice and I can't remember everything else. There was not a refrigerator in the room. Beds were comfortable and loved the fact that there were soft and firm pillows on the bed. July 31, 2014
Rated 5.0 out of 5.0 by Great stay!! Thank you to the staff for a wonderful couple of days at your hotel! Right from the moment we walked in the hotel until when we left we were extremely well taken care of. Any questions or requests we had were taken care of quickly and efficiently. Breakfast satisfied all the needs of our family offering great variety! It was a great way to start our day! Even though the hotel is older it is very clean and comfortable. I would not hesitate to stay here again and would definitely recommend this hotel to friends and family. Thanks again! July 24, 2014
Rated 5.0 out of 5.0 by North York on Business Great location to access several areas of interest in the Greater Toronto area. Enjoyed the stay and at a cost better than most major hotels. July 5, 2014
Rated 3.0 out of 5.0 by Not typical of Holiday Inn Express My daughter and I made a trip to visit Canada's Wonderland. We booked with Holiday Inn Express because of their package options - hotel room 2 tix to the park = good bargain. Arrived at the hotel early in the morning to find a room ready for us to check in. Lobby staff was quick and had our tickets ready for us when we came back down. A few downsides to this hotel. One: starting to look worn. Room was clean, but rest of hotel needs an update. Two: breakfast buffet had questionable food items. Boiled eggs were already peeled and put in a common container for anyone to touch your food. Ew! Premade eggs July 4, 2014
Rated 5.0 out of 5.0 by Clean and comfortable We stayed here two nights and have no complaints. Great breakfast, friendly staff, one block to bus route, staff were helpful with directions. Safe location right beside police station. Affordable price. June 28, 2014
Rated 3.0 out of 5.0 by Fix the elevator Very average HI. Never really enjoyed my stays here. Room was good but staff (front desk) are not up to standard. June 24, 2014
Rated 2.0 out of 5.0 by NOT HAPPY CUSTOMER Check Your Credit card Statement after staying at this hotel. As I got over charge at this hotel and was advised that it just authorization for stay at the hotel. Just take to the bank and they say is has already been charge to my credit charge. After have to fit for correct amount as quote when I show up to get my room at the correct price. Breakfast staff where standing over my table at 9 am try to take my food away as breakfast was over. Was not impress with this issue June 23, 2014
Rated 4.0 out of 5.0 north york Hotel is clean, pool would be nice, breakfast could start earlier, more rooms need to have fridges as we are staying a week at a time. Fridge should be standard. June 22, 2014
Rated 5.0 out of 5.0 by Great staff Convenient location, close to HWY 400. Hotel accommodated early check in. Low price. June 11, 2014
Rated 4.0 out of 5.0 by Good value for the money As expected, clean room, friendly staff, breakfast, not much to complain about. June 3, 2014
Rated 5.0 out of 5.0 by Great hotel and excellant staff The staff was very cooperative and helpful. Best service experienced. May 30, 2014
Rated 4.0 out of 5.0 by Excellent value. great service No frills hotel room.. Clean, affordable. Great front desk staff. May 21, 2014
Rated 4.0 out of 5.0 by Nice The hotel is older but rooms seem to be updated. There are no places to eat within walking distance. I would hope they get their keycard machine fixed soon. It was somewhat of an inconvenience to have to be escorted to the room and have an employee open the door. May 11, 2014
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