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Rated 4.1 out of 5 by 55 reviewers.
Rated 2.0 out of 5.0 by Very comfortable bed! Thanksgiving night the place was not really full. So why not put people on the west side to keep away from the Interstate noise? Also the noise from the room above was annoying. When I wanted to use the bed lamp, I found it to be unplugged! The bathroom nightlight did not work at all. Next morning the raido could barely pick up WJR, the most powerful station on the AM dial. Breakfast was ok, but would hate to see it when the place was full.. December 4, 2013
Rated 5.0 out of 5.0 by Clean fresh room This is probably the cleanest hotel I have stayed at in the past year of traveling. Really good height of shower head for tall person. Perfect restful night. November 30, 2013
Rated 5.0 out of 5.0 by Nice play to stay Repeat customer. Everything was good. Will return. Good place to stay when in town November 17, 2013
Rated 5.0 out of 5.0 by Excellent Hotel My wife and I enjoyed the stay, the breakfast and all the amenities. The staff is very courteous and caring. They were quick on their responses. I would love to stay their again. November 14, 2013
Rated 5.0 out of 5.0 by Good value, clean-new Well mantianed, clean room-nice bed friendly staff-good breakfast November 12, 2013
Rated 2.0 out of 5.0 by I would NOT recommend! This hotel was very loud, we could not control the temperature, the pool was small. It took forever to check in and they were not accommodating! November 12, 2013
Rated 4.0 out of 5.0 by Weekend getaway The staff was very friendly, helpful, however they didn't tell me when they wanted to copy my credit card that they would be putting a $50 hold charge on it for incidentals. The room had been pre-paid. Guests should be told that up front. Also, if you're NOT with a hockey/soccer/sports team you should request the third floor. They had several teams staying and we were woken up very early to lots of noise above us. October 24, 2013
Rated 5.0 out of 5.0 by Great service This place is great! Easy to find a lot of food places around nice pool October 23, 2013
Rated 5.0 out of 5.0 by Good experience We stayed at this hotel for two nights. As always the room was very very nice, the bedding was so comfortable, we did not want to get up. I had the paper every morning and really liked this little touch. We would most definitely stay there again. Anne October 15, 2013
Rated 5.0 out of 5.0 by Great stay Another great stay at our favorite HI Express. Love the staff, our stay is always enjoyable! Thank you October 14, 2013
Rated 2.0 out of 5.0 by Staff needs more training Even though I paid cash for my stay, my credit card was charged for the full amount of my stay. I brought it to their attention several times, including upon check out. I was assured that everything was fine. My card was charged and it took two days to get anyone to do anything about it. I am still waiting for the removal of the charge from my account. I was also charged (pending status) for "incidentals", which was supposed to be removed from my account after I checked out. I am still waiting for that to be released. When I added a roll away bed to my account, I was told that I would not be charged for a 3rd person. I was charged anyways. October 2, 2013
Rated 4.0 out of 5.0 by Nice hotel, convenient location The Good: very friendly and accommodating staff, convenient location (to all things in Detroit Metro area), good breakfast, decent sized room with a mini-fridge and strong value (at least relative to what I paid for a night). The Bad: The only thing I could say needs improvement is some of the upkeep of the building itself and some things in the lobby area were not as nice / clean as I would have expected. That's it. September 26, 2013
Rated 5.0 out of 5.0 by Nice stay with my family Very comfortable, clean rooms, good service, friendly staff, good breakfast and cozy atmosphere. Very convinient location, close to the HWY, gas station, shopping malls, restaurants! Would stay there again. September 26, 2013
Rated 5.0 out of 5.0 by Great Room, Great Rates, Great Staff! Highly recommend the Detroit Farmington Hills Northville Holiday Inn Express. The staff is awesome and I have been fortunate to stay there several times and each time has been great!!! The staff does a great job in recognizing and taking care of Priority Club members!!! September 11, 2013
Rated 4.0 out of 5.0 by Quiet & close to everything The room was quiet, the bed comfortable, and was close to, food, shopping, and the e-way. Haggerty Road is, at times, difficult to make a left turn onto out of the hotel. The driveway into the hotel is really for the BP gas station. The hotel doesn't have it's own entrance drive. A little confusing if you are not familiar with the area. When I checked in there wasn't any recognition of my being a Platinum member. All other IHG properties I've stayed at have always acknowledged my Platinum status and I've received at least a bottle of water when checking in. The staff was very friendly and helpful except on the day I was checking out. The computer in the business center needed attention so that I could print my boarding pass. When I went to the front desk the 'man' there acted like it was a bother to take a look at the issue. All other staff encountered during my stay were always pleasant and helpful. I would stay at this hotel again. It had everything I needed for my stay. September 7, 2013
Rated 5.0 out of 5.0 by Great Place to Stay The staff were excellent. Comfortable bed and breakfast was very good. I plan to stay there again. August 28, 2013
Rated 5.0 out of 5.0 by Friendly staff The room was very nice, clean & comfortable. The staff was friendly and attentive to requests or needs. Nice variety of food for breakfast. Would recommend to others and stay again when in the area. August 22, 2013
Rated 3.0 out of 5.0 by Check-In / Check-Out Isue Arrived hotel at midnight. Counter person seems to be sleeping. Spent a lot of time for Check-In. No invoice was issue. When I requested invoice at reception, he mentioned invoice will be delivered by emial. Never received !!! August 22, 2013
Rated 5.0 out of 5.0 by Friendly Staff!!!! We were greated by a very friendly and helpful lady. This hotel was clean, quiet and convenient. Will definitely return. August 21, 2013
Rated 5.0 out of 5.0 by excellent customer service We left a special pillow behind. When we called about it the housekeeping staff had located the pillow and it was at the front desk. August 21, 2013
Rated 5.0 out of 5.0 by Another great stay Always an enjoyable stay. The rooms are clean, The beds are comfortable and the staff is great. August 20, 2013
Rated 4.0 out of 5.0 by Great location This hotel has very clean rooms and great TV (flat screen) selection. The outside grounds were a little better on this stay, grass was cut and dead plants removed from front door. Great location and I would give 5 stars if the outside grounds We're maintain a little better. Great staff, I will return. August 17, 2013
Rated 5.0 out of 5.0 by Best hotel Wonderful hotel and staff!! We stay here every time we are in Northville . July 31, 2013
Rated 1.0 out of 5.0 by Was not able to sleep at all. The room itself looked very nice. It was the suite. However, once I tried to sleep I noticed that you can very clearly hear the front door to the hotel ( located right below the room ) open and close all night. On top of that, anyone that stood outside in the smoking area sounded like they were in the room when they talked at a normal level. To add to the noise level the room is directly accross from the elevator, which you could clearly hear as well. I was acctually annoyed enough to find and download a white noise application to my phone. Just as I was about to fall asleep the smoke detector started to beep. Not alarm beep, but like it needed maintenance. I have stayed at this hotel before in a regular room and the service was great. This trip however was one of the worst hotel experiences of my professional travels. I will say this though, the hotel staff have always been exceptional and responsive. July 29, 2013
Rated 5.0 out of 5.0 by Best place to stay! This is our favorite Hotel, we stay here every time we are in Northville to visit our Family. We have stayed here at least 80 different times in the last couple of years. Rita, Amanda and the rest of the staff feel like family. They are all so nice and very helpful. Wouldn't stay any where else. Love this place! July 26, 2013
Rated 5.0 out of 5.0 by Clean comfortable and great service My experience was very good the room was bigger than most hotel rooms I've stayed in and clean.The people at the front desk were very friendly and accommodating . I would definitely stay there again. July 4, 2013
Rated 4.0 out of 5.0 by Poor front desk staff I stayed at many hotels & each time I stay here I am disappointed in the front desk staff I am a priority club member but get no greeting or even a complimentary bottle of water when I check in. The staff are so busy talking with each other that I am ignored until it is convenient for them. Breakfast was mediocre compared to other Holiday Inn properties in this level. I stay here because it is convenient but the service could stand a refresher course July 2, 2013
Rated 5.0 out of 5.0 by Staff takes care of you! The room they booked me for wasn't clean upon my arrival. I informed staff the room was dirty and they immediately upgraded my wife and I to a suite. They even gave us extra perks. They couldn't be more apologetic and helpful after their snafu. Fresh warm cookies upon arrival, good breakfast and friendly staff makes for a great stay. I will definitely stay there again if I am in the area. July 1, 2013
Rated 5.0 out of 5.0 by Great location - for the Northville,Livonia,Novi area. Lots of restaurants close by. Grocery store, strip malls, Interstate. Easy to get around by car. June 27, 2013
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