Rated 4.2 out of 5 by 104
Rated 5.0 out of 5.0 by gator808 clean room and friendly staff
I would highly recommend this facility. I will stay at this location again.
June 14, 2014
Rated 5.0 out of 5.0 by NoniB The room I needed
The room, furnishing and bedding were good. Pillows could have been thinner (tough to find in a motel/hotel). It met all my expectations for a budget-friendly, clean and safe place to stay. The staff person 'manning' the breakfast service did an outstanding job keeping up with the crowd who showed up for breakfast, maintained a friendly attitude despite being pushed to what must have been close to her limit. Front desk was friendly and courteous.
June 12, 2014
Rated 5.0 out of 5.0 by Paper lady Great front desk staff very helpful.
We needed to be in our room early and the young women on the front desk made this happen for us as quickly as she could. Good hotel and this is our second stay.
June 11, 2014
Rated 2.0 out of 5.0 by JRD_traveler Terriable location
This hotel is in the parking lot of a gas station/liquer store. You must drive though the gas station in order to access the hotel. There were people coming and going just outside the hotel rooms because of this gas station location.
Hotel employees were smoking in the hotel hallways just outside of guestroom doors multiple times throughout my stay.
The hotel nightly rate was very cheap, but I would not stay here again nor would I recommend it.
There are too many other hotels in this area which are much nicer.
June 9, 2014
Rated 5.0 out of 5.0 by RLSIndy great service
There is a reason why this hotel is full night after night.
June 7, 2014
Rated 4.0 out of 5.0 by Rai Business clean and friendly
This hotel is in a congested area but the staff made the stay pleasant and easy to get around. They were very helpful. Hotel was clean and convenient to highways.
June 6, 2014
Rated 5.0 out of 5.0 by bswantz Keep Coming Back
I have stayed at this location many times and keep coming back because we keep having nice stays each time. It is in a good location near shopping, gas, and restaurants. The room and hotel is always clean and the staff is helpful.
May 19, 2014
Rated 2.0 out of 5.0 by Middle Class Carl Turn off Fox News in Breakfast Room
If you must show the news in the AM, put it on CNN. Many people find Fox New offensive. It ruined my stay and I will not stay in this HI Express again and I will tell others not to do so too.
April 6, 2014
Rated 5.0 out of 5.0 by Kiva62 great service
this is the only place we will stay when we come back to Michigan .it has become are home away from home ,the staff treats you like family ,always friendly and the hot cookies at night is a added treat .we will be back at Easter for a family get together and will be staying at this place as always thanks
April 4, 2014
Rated 4.0 out of 5.0 by krat Breakfast
We were disappointed with the fact that your motel doesn't have decaf tea for hot tea. This is the first HIE that we have stayed at that did not provide it. There was decaf coffee. We also found that the water in the thermos was not hot at all. We are wondering why you don't have the hot water maker that all the other HI motels have.
Other than that we found your motel to be fine.
April 3, 2014
Rated 5.0 out of 5.0 by martae family weekend
arrived at competitor hotel and found no pool. called holiday inn express and they still had rooms. quick registration, everyone very friendly. room clean and comfortable. surprised there was a small refrigerator. breakfast was plentifull and kept full. checkout very easy. wonderfull stay!!!
March 26, 2014
Rated 5.0 out of 5.0 by joseph1988 excellent customer service and comfort
all the staff at the hotel were very friendly the rooms are clean and comfortable breakfast was delicious and kept up very well everyone was so friendly it was like I was at home. Amy was so very nice and helped us with any questions we had.
February 4, 2014
Rated 5.0 out of 5.0 by locomotivesnake busy area but great employees
I stayed here new years eve because I was spending it with some family in the metro detroit area and i'm from canada. I always choose the IHG branded hotels and expresses are my favorite. this new years eve was crazy. every hotel was packed but i'm glad i stayed at this hotel. Christian checked me and my family in to the hotel which was very easy and pleasant. we had to visit our family and we did not get back til around 4 am in where i thought i saw him again and found out that was his brother. Breakfast had good choices although they were running low on food since there were so many people. The room that Christian gave us was excellent too and I want to thank him for making this new years eve easy on us. except for the fact that there was something unpleasant in my sisters room that we saw. I guess on a business trip i would still choose this hotel. great job to the training staff for an excellent front desk member.
January 8, 2014
Rated 1.0 out of 5.0 by Watch the rate! check your rate....not honoured if booked online
We have stayed at this location several times before and have enjoyed our stay, without any issues.
Our room was booked online, when we arrived our rate had been changed to a higher amount, the original rate was not honoured.
We find this location convenient as it meets our needs but will question if we stay at this hotel again.
January 6, 2014
Rated 5.0 out of 5.0 by locomotivesnake NEW YEAR
I stay at holiday inns all the time. This stay happened during the holidays which i know based on experience can be a very hectic time. It was busy at the hotel, but I want to thank and commend Christian for giving myself and the other guests the proper attention we needed for the check in process. it took a bit of time since it was really busy and i understand that, but i did not mind waiting. There are a bunch of places to eat that were still open in the area. Everything about the hotel was pleasant and overall i enjoyed my stay. KUDOS!
January 5, 2014
Rated 5.0 out of 5.0 by Deca13 Friendly efficient staff
Our first stay was met with staff who orientated us to the motel's services as well as to a reward's club. We enjoyed a clean, quiet room with comfortable beds. Check out was made simple with a check-out express system. We highly recommend it to other travelers.
January 1, 2014
Rated 5.0 out of 5.0 by mapleleafsenior Great Staff
I enjoyed my stay at this hotel. It was a pleasurable stay as the staff was friendly. Christian at the front desk when i was checking-in that evening was very nice and informative. I havent been to northville a lot and he made my night by trying to make conversation. The bed was okay, and breakfast was decent. I love to hear it when my status is being acknowleged and when i am greeted by my name. will definitely stay here again.
December 29, 2013
Rated 5.0 out of 5.0 by JSS19 What a comfortable hotel
I have stayed here a few times before , but never wrote a review. Hard to describe being comfortable- you either got it or you don't.
This hotel felt instantly very homey to me.
The furniture choices in the room, the bed, everything was super.
And I have to say , the bathroom was CLEAN. I mean SPARKLING. What a delight.
Will be back.
December 20, 2013
Rated 5.0 out of 5.0 by TravelinMan02 Great Place
The staff was EXCELLENT! Great hotel that is very close to everything.
December 15, 2013
Rated 2.0 out of 5.0 by 46747 Very comfortable bed!
Thanksgiving night the place was not really full. So why not put people on the west side to keep away from the Interstate noise? Also the noise from the room above was annoying. When I wanted to use the bed lamp, I found it to be unplugged! The bathroom nightlight did not work at all. Next morning the raido could barely pick up WJR, the most powerful station on the AM dial. Breakfast was ok, but would hate to see it when the place was full..
December 4, 2013
Rated 5.0 out of 5.0 by Neckbeard Clean fresh room
This is probably the cleanest hotel I have stayed at in the past year of traveling. Really good height of shower head for tall person. Perfect restful night.
November 30, 2013
Rated 5.0 out of 5.0 by Lizzie66 Nice play to stay
Repeat customer. Everything was good. Will return. Good place to stay when in town
November 17, 2013
Rated 5.0 out of 5.0 by Mike2501 Excellent Hotel
My wife and I enjoyed the stay, the breakfast and all the amenities. The staff is very courteous and caring. They were quick on their responses. I would love to stay their again.
November 14, 2013
Rated 5.0 out of 5.0 by tsmith4000 Good value, clean-new
Well mantianed, clean room-nice bed friendly staff-good breakfast
November 12, 2013
Rated 2.0 out of 5.0 by Sandy05 I would NOT recommend!
This hotel was very loud, we could not control the temperature, the pool was small. It took forever to check in and they were not accommodating!
November 12, 2013
Rated 4.0 out of 5.0 by suzyc0820 Weekend getaway
The staff was very friendly, helpful, however they didn't tell me when they wanted to copy my credit card that they would be putting a $50 hold charge on it for incidentals. The room had been pre-paid. Guests should be told that up front.
Also, if you're NOT with a hockey/soccer/sports team you should request the third floor. They had several teams staying and we were woken up very early to lots of noise above us.
October 24, 2013
Rated 5.0 out of 5.0 by Kaykay2393 Great service
This place is great! Easy to find a lot of food places around nice pool
October 23, 2013
Rated 5.0 out of 5.0 by prettylady36 Good experience
We stayed at this hotel for two nights. As always the room was very very nice, the bedding was so comfortable, we did not want to get up. I had the paper every morning and really liked this little touch. We would most definitely stay there again. Anne
October 15, 2013
Rated 5.0 out of 5.0 by Kiva62 Great stay
Another great stay at our favorite HI Express. Love the staff, our stay is always enjoyable! Thank you
October 14, 2013
Rated 2.0 out of 5.0 by flint246 Staff needs more training
Even though I paid cash for my stay, my credit card was charged for the full amount of my stay. I brought it to their attention several times, including upon check out. I was assured that everything was fine. My card was charged and it took two days to get anyone to do anything about it. I am still waiting for the removal of the charge from my account.
I was also charged (pending status) for "incidentals", which was supposed to be removed from my account after I checked out. I am still waiting for that to be released.
When I added a roll away bed to my account, I was told that I would not be charged for a 3rd person. I was charged anyways.
October 2, 2013