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Rated 4.3 out of 5 by 94 reviewers.
Rated 5.0 out of 5.0 by family weekend arrived at competitor hotel and found no pool. called holiday inn express and they still had rooms. quick registration, everyone very friendly. room clean and comfortable. surprised there was a small refrigerator. breakfast was plentifull and kept full. checkout very easy. wonderfull stay!!! March 26, 2014
Rated 5.0 out of 5.0 by excellent customer service and comfort all the staff at the hotel were very friendly the rooms are clean and comfortable breakfast was delicious and kept up very well everyone was so friendly it was like I was at home. Amy was so very nice and helped us with any questions we had. February 4, 2014
Rated 5.0 out of 5.0 by busy area but great employees I stayed here new years eve because I was spending it with some family in the metro detroit area and i'm from canada. I always choose the IHG branded hotels and expresses are my favorite. this new years eve was crazy. every hotel was packed but i'm glad i stayed at this hotel. Christian checked me and my family in to the hotel which was very easy and pleasant. we had to visit our family and we did not get back til around 4 am in where i thought i saw him again and found out that was his brother. Breakfast had good choices although they were running low on food since there were so many people. The room that Christian gave us was excellent too and I want to thank him for making this new years eve easy on us. except for the fact that there was something unpleasant in my sisters room that we saw. I guess on a business trip i would still choose this hotel. great job to the training staff for an excellent front desk member. January 8, 2014
Rated 1.0 out of 5.0 by check your rate....not honoured if booked online We have stayed at this location several times before and have enjoyed our stay, without any issues. Our room was booked online, when we arrived our rate had been changed to a higher amount, the original rate was not honoured. We find this location convenient as it meets our needs but will question if we stay at this hotel again. January 6, 2014
Rated 5.0 out of 5.0 by NEW YEAR I stay at holiday inns all the time. This stay happened during the holidays which i know based on experience can be a very hectic time. It was busy at the hotel, but I want to thank and commend Christian for giving myself and the other guests the proper attention we needed for the check in process. it took a bit of time since it was really busy and i understand that, but i did not mind waiting. There are a bunch of places to eat that were still open in the area. Everything about the hotel was pleasant and overall i enjoyed my stay. KUDOS! January 5, 2014
Rated 5.0 out of 5.0 by Friendly efficient staff Our first stay was met with staff who orientated us to the motel's services as well as to a reward's club. We enjoyed a clean, quiet room with comfortable beds. Check out was made simple with a check-out express system. We highly recommend it to other travelers. January 1, 2014
Rated 5.0 out of 5.0 by Great Staff I enjoyed my stay at this hotel. It was a pleasurable stay as the staff was friendly. Christian at the front desk when i was checking-in that evening was very nice and informative. I havent been to northville a lot and he made my night by trying to make conversation. The bed was okay, and breakfast was decent. I love to hear it when my status is being acknowleged and when i am greeted by my name. will definitely stay here again. December 29, 2013
Rated 5.0 out of 5.0 by What a comfortable hotel I have stayed here a few times before , but never wrote a review. Hard to describe being comfortable- you either got it or you don't. This hotel felt instantly very homey to me. The furniture choices in the room, the bed, everything was super. And I have to say , the bathroom was CLEAN. I mean SPARKLING. What a delight. Will be back. December 20, 2013
Rated 5.0 out of 5.0 by Great Place The staff was EXCELLENT! Great hotel that is very close to everything. December 15, 2013
Rated 2.0 out of 5.0 by Very comfortable bed! Thanksgiving night the place was not really full. So why not put people on the west side to keep away from the Interstate noise? Also the noise from the room above was annoying. When I wanted to use the bed lamp, I found it to be unplugged! The bathroom nightlight did not work at all. Next morning the raido could barely pick up WJR, the most powerful station on the AM dial. Breakfast was ok, but would hate to see it when the place was full.. December 4, 2013
Rated 5.0 out of 5.0 by Clean fresh room This is probably the cleanest hotel I have stayed at in the past year of traveling. Really good height of shower head for tall person. Perfect restful night. November 30, 2013
Rated 5.0 out of 5.0 by Nice play to stay Repeat customer. Everything was good. Will return. Good place to stay when in town November 17, 2013
Rated 5.0 out of 5.0 by Excellent Hotel My wife and I enjoyed the stay, the breakfast and all the amenities. The staff is very courteous and caring. They were quick on their responses. I would love to stay their again. November 14, 2013
Rated 5.0 out of 5.0 by Good value, clean-new Well mantianed, clean room-nice bed friendly staff-good breakfast November 12, 2013
Rated 2.0 out of 5.0 by I would NOT recommend! This hotel was very loud, we could not control the temperature, the pool was small. It took forever to check in and they were not accommodating! November 12, 2013
Rated 4.0 out of 5.0 by Weekend getaway The staff was very friendly, helpful, however they didn't tell me when they wanted to copy my credit card that they would be putting a $50 hold charge on it for incidentals. The room had been pre-paid. Guests should be told that up front. Also, if you're NOT with a hockey/soccer/sports team you should request the third floor. They had several teams staying and we were woken up very early to lots of noise above us. October 24, 2013
Rated 5.0 out of 5.0 by Great service This place is great! Easy to find a lot of food places around nice pool October 23, 2013
Rated 5.0 out of 5.0 by Good experience We stayed at this hotel for two nights. As always the room was very very nice, the bedding was so comfortable, we did not want to get up. I had the paper every morning and really liked this little touch. We would most definitely stay there again. Anne October 15, 2013
Rated 5.0 out of 5.0 by Great stay Another great stay at our favorite HI Express. Love the staff, our stay is always enjoyable! Thank you October 14, 2013
Rated 2.0 out of 5.0 by Staff needs more training Even though I paid cash for my stay, my credit card was charged for the full amount of my stay. I brought it to their attention several times, including upon check out. I was assured that everything was fine. My card was charged and it took two days to get anyone to do anything about it. I am still waiting for the removal of the charge from my account. I was also charged (pending status) for "incidentals", which was supposed to be removed from my account after I checked out. I am still waiting for that to be released. When I added a roll away bed to my account, I was told that I would not be charged for a 3rd person. I was charged anyways. October 2, 2013
Rated 5.0 out of 5.0 by GREAT GREAT GREAT VERY FRIENDLY STAFF, AND VERY HELPFUL AS WELL. REALLY CLEAN ROOMS AS WELL AS REST OF PROPERTY. WOULD HIGHLY RECOMMEND TO ANYONE STAYING IN THIS AREA. September 28, 2013
Rated 4.0 out of 5.0 by Nice hotel, convenient location The Good: very friendly and accommodating staff, convenient location (to all things in Detroit Metro area), good breakfast, decent sized room with a mini-fridge and strong value (at least relative to what I paid for a night). The Bad: The only thing I could say needs improvement is some of the upkeep of the building itself and some things in the lobby area were not as nice / clean as I would have expected. That's it. September 26, 2013
Rated 5.0 out of 5.0 by Nice stay with my family Very comfortable, clean rooms, good service, friendly staff, good breakfast and cozy atmosphere. Very convinient location, close to the HWY, gas station, shopping malls, restaurants! Would stay there again. September 26, 2013
Rated 5.0 out of 5.0 by Great Room, Great Rates, Great Staff! Highly recommend the Detroit Farmington Hills Northville Holiday Inn Express. The staff is awesome and I have been fortunate to stay there several times and each time has been great!!! The staff does a great job in recognizing and taking care of Priority Club members!!! September 11, 2013
Rated 4.0 out of 5.0 by Quiet & close to everything The room was quiet, the bed comfortable, and was close to everything...family, food, shopping, and the e-way. Haggerty Road is, at times, difficult to make a left turn onto out of the hotel. The driveway into the hotel is really for the BP gas station. The hotel doesn't have it's own entrance drive. A little confusing if you are not familiar with the area. When I checked in there wasn't any recognition of my being a Platinum member. All other IHG properties I've stayed at have always acknowledged my Platinum status and I've received at least a bottle of water when checking in. The staff was very friendly and helpful except on the day I was checking out. The computer in the business center needed attention so that I could print my boarding pass. When I went to the front desk the 'man' there acted like it was a bother to take a look at the issue. All other staff encountered during my stay were always pleasant and helpful. I would stay at this hotel again. It had everything I needed for my stay. September 7, 2013
Rated 5.0 out of 5.0 by Great Place to Stay The staff were excellent. Comfortable bed and breakfast was very good. I plan to stay there again. August 28, 2013
Rated 5.0 out of 5.0 by Friendly staff The room was very nice, clean & comfortable. The staff was friendly and attentive to requests or needs. Nice variety of food for breakfast. Would recommend to others and stay again when in the area. August 22, 2013
Rated 3.0 out of 5.0 by Check-In / Check-Out Isue Arrived hotel at midnight. Counter person seems to be sleeping. Spent a lot of time for Check-In. No invoice was issue. When I requested invoice at reception, he mentioned invoice will be delivered by emial. Never received !!! August 22, 2013
Rated 5.0 out of 5.0 by Friendly Staff!!!! We were greated by a very friendly and helpful lady. This hotel was clean, quiet and convenient. Will definitely return. August 21, 2013
Rated 5.0 out of 5.0 by excellent customer service We left a special pillow behind. When we called about it the housekeeping staff had located the pillow and it was at the front desk. August 21, 2013
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