Rated 3.8 out of 5 by 123
Rated 2.0 out of 5.0 by Bet79 Friendly service but bad smell
We visited the Norwich express Holiday Inn last weekend. The reception/dinning/bar area is great and the staff were friendly and helpful however our room was poor in comparison. When we arrived the carpets were dirty/stained and there was an awful smell in the bathroom. We informed reception and they put something down the drains and when we returned from dinner it was much improved. However just as I was getting the children into bed we then found the toilet was blocked, not what I needed at bedtime after a days travelling! The reception staff were quick to come and unblock it, even at 20.30, but by morning the dreadful smell had returned and left us gagging when we entered the bathroom. Also the windows in the room don't appear to open so we couldn't open them to get some fresh air.
We have stayed here before and came back as we had a positive experience last time, based on this experience we may well try somewhere else next time.
September 19, 2014
Rated 4.0 out of 5.0 by ccjeff EXCELLENT STAFF
Whilst the maintenance and facilities left a little to be desired, the staff's efforts and attitude were absolutely excellent. Breakfast facilities were not sufficient to cope with a Sunday morning rush. Most disappointing of all - NO BACON in an ENGLISH hotel!!!!
September 17, 2014
Rated 5.0 out of 5.0 by QueMalo Excelent service
I have stayed at the intercontinental Times Square and the service I received here was better. Everyone was great with special recognition for Tom at the front desk. Well done!
September 9, 2014