Rated 3.8 out of 5 by 130
Rated 4.0 out of 5.0 by ianjr Staff Member
If TOM is on duty--relax;all will run smoothly.
IHG are fortunate to have such an Associate,
October 21, 2014
Rated 5.0 out of 5.0 by rosco81 Great staff, nice room
Great first impression upon checking in. Chap on the front desk in the evenings was genuinely excellent throughout our stay. Room was clean and comfortable. Bathroom facilities were again clean and up to date. Bed was a touch on the soft side for my taste but still slept fairly well throughout. Great location having the use of the Virgin active health club next door as well as an ASDA supermarket opposite. Really nothing to complain about and would definitely stay again when in Norwich on business.
October 19, 2014
Rated 1.0 out of 5.0 by OutAndAbout No airconditioning / poor invoicing
... the air conditioning on the 1st floor has been down for approx. 1 month - the room was hot and humid ...
... staff at the check-out don't know how to operate the system - information printout instead of an invoice; charged in the wrong currency ... FRIENDLY BUT INCOMPETENT
Sorry, but this is really poor service ...
October 18, 2014