Rated 3.7 out of 5 by 194
Rated 5.0 out of 5.0 by Lady-Wadey Quiet room with great staff
Don't be put off by the exterior of the hotel.
Staff were very welcoming, friendly and helpful.
The room was clean, spacious and comfortable however the breakfast area was a little cramped when 4 or 5 guests were trying to get breakfast at the same time.
The food at breakfast was nice and hot and in abundance.
Very pleasant stay, would use again.
Thanks Holiday Inn Express Norwich :)
May 20, 2015
Rated 5.0 out of 5.0 by KenOklahoma Norwich HIEX Airport- fit for purpose
when we stay at a hiex we pretty much know what we will get. clean room. nice breakfast. good staff. this was all true at this location. thanks.
May 19, 2015
Rated 5.0 out of 5.0 by Butterflytails11 Friendly staff and clean comfy room
This hotel is clean and comfortable. The free breakfast is very tasty and I was delighted to find it included hot items (I was expecting a continental breakfast) as well as fruit, croissants, cereals and toast. The staff make this hotel special. They are friendly and helpful. I will definitely be returning
May 14, 2015
Rated 4.0 out of 5.0 by David560 Handy Location
Great stop over hotel, staff were friendly. Hotel was clean and there was a good selection for breakfast.
May 13, 2015
Rated 4.0 out of 5.0 by Young338 Well designed and comfortable room.
Enjoyable stay. Very relaxing break, helped having a smokers room even though did not use facility. Makes a change to find this facility still available. Room very modern clean and well designed. Thankyou.
May 11, 2015
Rated 2.0 out of 5.0 by Simon_F Friendly staff, shabby hotel
We have stayed in a number of Holiday Inns, including Express, during our 10 years or more together and we have always been very satisfied - until now. Bedroom furniture and carpets, reception carpets need replacing - long past their 'sell by date'. The bed was ok, not the best we have had in Holiday Inns by a long way. However - the staff were friendly! Don't take this as an example of Holiday Inns in general.
May 6, 2015
Rated 3.0 out of 5.0 by Murphmeister a night in a cafe
The staff were excellent. They have to work hard to make a very ordinary facility work
May 3, 2015
Rated 1.0 out of 5.0 by DJ053 Car Parking issues
As an IHG Priority Club Member I was asked to sign the register on arrival to speed up the booking in process. This booking in procedure also requires your vehicle registration, if applicable.
Unfortunately and despite recording my vehicle registration, I have now received a parking ticket for £100 as it appears that this part of the booking in process was not actioned by the reception staff.
What is the point of offering a service if you don't actually follow it up?
April 30, 2015