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Rated 3.8 out of 5 by 128 reviewers.
Rated 1.0 out of 5.0 by No airconditioning / poor invoicing ... the air conditioning on the 1st floor has been down for approx. 1 month - the room was hot and humid ... ... staff at the check-out don't know how to operate the system - information printout instead of an invoice; charged in the wrong currency ... FRIENDLY BUT INCOMPETENT Sorry, but this is really poor service ... October 18, 2014
Rated 3.0 out of 5.0 by Good place to stay - don't eat there Best feature; Asda is in the carpark! Stayed here for a sporting event. Hotel was convenient and everything you would expect from a known brand EXCEPT; big mistake to eat there in the evening. We were a party of 16 and we arrived at 8pm so didn't want to go out and find food. Chose to eat in. 2 girls on duty did their best but were totally overwhelmed. Manning front desk, bar, waitressing us AND preparing the food just didn't work. Food took ages, some was burned, chips dried out, portions far, far too small and it all came out 1 at a time with a wait of at least 5 minutes between each person. Our first finished eating nearly an hour before our last got their food. And ll for normal restaurant prices! Some of us walked over to Asda after we had eaten to buy food to keep us going. October 16, 2014
Rated 2.0 out of 5.0 by whole exoerience The whole experience was the worst in all my visits to a holiday binn and I would not stay at this location again, the staff were not interested and this is why I did not bring to attention the problems I incurred October 8, 2014
Rated 4.0 out of 5.0 by Quite Surprised We were only staying one night and were expecting quite basic accommodation, but were quite surprised at the quality of the hotel, the room and the facilities available. The staff were friendly the breakfast adequate and the overall value for money very good. The hotel had free wifi, which is now important albeit the signal was not great and only basic browsing possible. Overall a good experience I would happily repeat in the future. October 7, 2014
Rated 5.0 out of 5.0 by good overnight stay and parking Good place to stay and park when flying from Norwich Airport. The taxi service was very good and on time. It was good value for money. October 1, 2014
Rated 2.0 out of 5.0 by Friendly service but bad smell We visited the Norwich express Holiday Inn last weekend. The reception/dinning/bar area is great and the staff were friendly and helpful however our room was poor in comparison. When we arrived the carpets were dirty/stained and there was an awful smell in the bathroom. We informed reception and they put something down the drains and when we returned from dinner it was much improved. However just as I was getting the children into bed we then found the toilet was blocked, not what I needed at bedtime after a days travelling! The reception staff were quick to come and unblock it, even at 20.30, but by morning the dreadful smell had returned and left us gagging when we entered the bathroom. Also the windows in the room don't appear to open so we couldn't open them to get some fresh air. We have stayed here before and came back as we had a positive experience last time, based on this experience we may well try somewhere else next time. September 19, 2014
Rated 4.0 out of 5.0 by EXCELLENT STAFF Whilst the maintenance and facilities left a little to be desired, the staff's efforts and attitude were absolutely excellent. Breakfast facilities were not sufficient to cope with a Sunday morning rush. Most disappointing of all - NO BACON in an ENGLISH hotel!!!! September 17, 2014
Rated 5.0 out of 5.0 by Excelent service I have stayed at the intercontinental Times Square and the service I received here was better. Everyone was great with special recognition for Tom at the front desk. Well done! September 9, 2014
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