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Rated 3.8 out of 5 by 131 reviewers.
Rated 5.0 out of 5.0 by Good value central hotel Clean comfortable and friendly hotel with all the amenities for a pleasant stay. Conveniently situated for the city with a bus stop right outside to avoid parking hassle. It's a pity the site is spoiled by a crumbling sports centre but don't be put off. This hotel offers full hotel facilities at B October 22, 2014
Rated 4.0 out of 5.0 by Staff Member If TOM is on duty--relax;all will run smoothly. IHG are fortunate to have such an Associate, October 21, 2014
Rated 5.0 out of 5.0 by Great staff, nice room Great first impression upon checking in. Chap on the front desk in the evenings was genuinely excellent throughout our stay. Room was clean and comfortable. Bathroom facilities were again clean and up to date. Bed was a touch on the soft side for my taste but still slept fairly well throughout. Great location having the use of the Virgin active health club next door as well as an ASDA supermarket opposite. Really nothing to complain about and would definitely stay again when in Norwich on business. October 19, 2014
Rated 1.0 out of 5.0 by No airconditioning / poor invoicing ... the air conditioning on the 1st floor has been down for approx. 1 month - the room was hot and humid ... ... staff at the check-out don't know how to operate the system - information printout instead of an invoice; charged in the wrong currency ... FRIENDLY BUT INCOMPETENT Sorry, but this is really poor service ... October 18, 2014
Rated 3.0 out of 5.0 by Good place to stay - don't eat there Best feature; Asda is in the carpark! Stayed here for a sporting event. Hotel was convenient and everything you would expect from a known brand EXCEPT; big mistake to eat there in the evening. We were a party of 16 and we arrived at 8pm so didn't want to go out and find food. Chose to eat in. 2 girls on duty did their best but were totally overwhelmed. Manning front desk, bar, waitressing us AND preparing the food just didn't work. Food took ages, some was burned, chips dried out, portions far, far too small and it all came out 1 at a time with a wait of at least 5 minutes between each person. Our first finished eating nearly an hour before our last got their food. And ll for normal restaurant prices! Some of us walked over to Asda after we had eaten to buy food to keep us going. October 16, 2014
Rated 2.0 out of 5.0 by whole exoerience The whole experience was the worst in all my visits to a holiday binn and I would not stay at this location again, the staff were not interested and this is why I did not bring to attention the problems I incurred October 8, 2014
Rated 4.0 out of 5.0 by Quite Surprised We were only staying one night and were expecting quite basic accommodation, but were quite surprised at the quality of the hotel, the room and the facilities available. The staff were friendly the breakfast adequate and the overall value for money very good. The hotel had free wifi, which is now important albeit the signal was not great and only basic browsing possible. Overall a good experience I would happily repeat in the future. October 7, 2014
Rated 5.0 out of 5.0 by good overnight stay and parking Good place to stay and park when flying from Norwich Airport. The taxi service was very good and on time. It was good value for money. October 1, 2014
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