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Rated 3.8 out of 5 by 141 reviewers.
Rated 3.0 out of 5.0 by Better Than the Norwich Airport Holiday Inn The hotel is what you expect from a Holiday Inn Express - a bit tatty in places so just off the normal high standard. Staff were sullen - no smiles or charm. I've been to the other Holiday Inn at Norwich Airport which shouldn't be a Holiday Inn its so bad - this is 10 times better and ok November 18, 2014
Rated 5.0 out of 5.0 by First Class hotel We always stay at this hotel when visiting Norwich as it is one of our two favourite Holiday Inns. Nobody would believe it's an Express; it has the atmosphere of a far more expensive hotel. The staff are very helpful and friendly and the breakfast is excellent. What more can we ask? November 18, 2014
Rated 4.0 out of 5.0 by Snetterton race week end Great hotel stopped before and same treatment by staff top class very helpful Clean and comfy BREAKFAST is THE BEST in IHG GROUP we have stopped supermarket with in walking distance November 15, 2014
Rated 4.0 out of 5.0 by mates weding great sleep clean room could do with sky tv only bad point was breakfast NO BACON OR PORK SAUSAGES and I don't know a cooked breakfast in England without BACON unthinkable all my bud also found this the only down side of staying in the hotel so put our BACON on the menu November 13, 2014
Rated 4.0 out of 5.0 by As expected Having stayed at this hotel before we knew what to expect, for once there was a empty parking space in front of the building, other than that we had no problems at all other than the poor internet, in room 201 the reception was very poor. November 13, 2014
Rated 2.0 out of 5.0 by Dirty, cold room but it did the job The staff on reception and the entire booking process was great, however the room itself was very dirty, not to mention freezing cold! Lots of spaces in the car park and handy being so close to Asda. I wanted of wanted to stay more than one night but it did the job. November 13, 2014
Rated 2.0 out of 5.0 by Really poor check-out procedures ... It has happened now for the second time (following last week's stay - where I have explicitly asked the staff to correct the error) that the ACTUAL DAILY RATE was charged instead of the agreed corporate rate. I have been staying at this hotel for more than two years now and since 2-3 months the service performance at the check-out has worsened significantly. Today it took me 20 minutes to get the invoice - a very simple invoice with just the stay on it; no extras. Ben, Tom, Josh, Ulla are doing a great job - but the newcomers are really terrible: polite but incompetent; apologetic but no remedy offered (not even simple things like a free fast-wifi voucher); even worse: they do not know how to operate the system - information printouts instead of invoices ... on a general note: why can't I pay and get my invoice upon arrival??? Would save time and hassle - there is no minibar anyway ... It is really frustrating when you have to spend 20 minutes explaining that you are a corporate customer (visiting >2 yrs) when instead you could go and have breakfast before you have your first business meeting - I WAS ASKED TO STAY ANOTHER 10 MINUTES BECAUSE THATS WHEN "THE KNOWLEDGABLE MANAGER WOULD ARRIVE" ... how on earth can you ask your customer that??? As I said - frustrating and disappointing ... November 12, 2014
Rated 2.0 out of 5.0 by Cold cold cold If you want to be cold in your room then stay there. November 12, 2014
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