Rated 4.0 out of 5.0 by BBCB Good staff but location could be a problem
Stayed here for one night on business. The staff were very efficient and sorted out a few problems for me. Room was standard Holiday Inn Express but served the purpose. The only downside is that the nearest restaurant is a long walk away, although I was just in time for a meal within the hotel
April 27, 2013
Rated 1.0 out of 5.0 by Baillie25 No Wi-Fi
Apart from the staff who are excellent here, there is not a lot of positive. Overall the "Holiday INN" groups policy in charging for Wi-Fi at thier hotels is rubbish - different rates in every holiday inn you stay in. Norwich does not offer Wi-Fi in rooms even at a charge - there is a hard wire connection option !! Well Norwich better wake up to the fact that that Ipads dont have cable ports - and guess what, they are pretty common.
At the very least for Gold Members Wi-Fi should be FREE
April 24, 2013
Rated 1.0 out of 5.0 by p9600 cold rooms
I have stayed at this hotel before,but the last time i stayed the rooms were cold .informed the reception ,they said that they would turn up the heating from the reception and the room would heat up in half an hour ,went out for our evening meal and then returned to the room stone cold they actually control the room temperature from the desk .we stayed two nights and on the second night they gave me the same spiel. I believe they were cutting costs by keeping the heating off . they provided small freestanding heaters as a pacifier but they were useless.I have stayed at a lot of holiday inns but this was the worst ever.
April 6, 2013
Rated 4.0 out of 5.0 by swimmum39 Clean comfortable stay in convenient location
Stayed in a family room, the room was not made up for enough people on arrival, probably due to my error in the booking process...dealt with promptly and without any problems by the friendly reception staff.
Clean and basic room and v quiet as requested in booking, very comfortable beds, we had a good nights sleep and would book again.
Good priced and conveniently located hotel.
The only downside to our stay was the breakfast was a little dried out, some of the items had obviously been kept in the hot cabinets a little too long!
April 6, 2013
Rated 2.0 out of 5.0 by JEDM Rooms has problem with heating
I have just spent a easter break at the Holiday inn express Norwich. I had two uncomfortable nights as the room as freezing cold. After complaining to reception we were given a mini heater, but the heating in the room still wasnt warm. The reception staff brought another heater up but rather than fix the problem, a sticky plaster was put to try and rectify the situation. I believe the heating in the room is either restricted or set to summer setting either way the problem wasnt resolved for our stay (other people on the second floor complained as welll as our party). The breakfast selection doesnt get replaced quickly enough and felt it was under staffed. I would never go back to this hotel and brings the reputation of the brand down. The only plus side was that this hotel doesnt seem to attract drunk people waking everyone up.
April 4, 2013
Rated 5.0 out of 5.0 by jo11 all was great
lovley stay great staff lovley room and lovley and clean however there should have been some bacon than sausage and £10 pound to go swimming
March 22, 2013
Rated 4.0 out of 5.0 by Hoges Much better this time
Having had cause to complain when I last stayed, the experience this time round was much better.
Great staff at this hotel, very helpful and considerate.
All I would ask is either take the fish off the dinner menu or change the supplier.
Other than that, great -- thank you
March 18, 2013
Rated 4.0 out of 5.0 by David5040 Quality experience and excellent value
Well located hotel (as long as you are driving), feeling light and spacious throughout. Friendly and efficient reception, well-equipped room with comfortable bed, and decent breakfast included in room rate.
March 15, 2013