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Rated 3.8 out of 5 by 142 reviewers.
Rated 2.0 out of 5.0 by Cold cold cold If you want to be cold in your room then stay there. November 12, 2014
Rated 4.0 out of 5.0 by bonus points No issues with hotel. But they have ma down as a gold member when I am platinum. I was not awarded my bonus points either November 10, 2014
Rated 3.0 out of 5.0 by Great Staff, Moderate Property The staff were great. Very helpful at check in and friendly throughout the stay. Hotel free wi-fi is very slow (but it is free). It requires an email for login so you may want to use a burner email to avoid spam. The room was not wonderfully maintained. The walls by the bed were dirty and there was some black mould on the grout at the bottom of the shower. There was a bit of a funny smell in the hallway too. Lots of cleaning products/air fresheners that didn't quite mask a whiff of damp. It was cheap though. October 29, 2014
Rated 5.0 out of 5.0 by Good value central hotel Clean comfortable and friendly hotel with all the amenities for a pleasant stay. Conveniently situated for the city with a bus stop right outside to avoid parking hassle. It's a pity the site is spoiled by a crumbling sports centre but don't be put off. This hotel offers full hotel facilities at B October 22, 2014
Rated 4.0 out of 5.0 by Staff Member If TOM is on duty--relax;all will run smoothly. IHG are fortunate to have such an Associate, October 21, 2014
Rated 5.0 out of 5.0 by Great staff, nice room Great first impression upon checking in. Chap on the front desk in the evenings was genuinely excellent throughout our stay. Room was clean and comfortable. Bathroom facilities were again clean and up to date. Bed was a touch on the soft side for my taste but still slept fairly well throughout. Great location having the use of the Virgin active health club next door as well as an ASDA supermarket opposite. Really nothing to complain about and would definitely stay again when in Norwich on business. October 19, 2014
Rated 1.0 out of 5.0 by No airconditioning / poor invoicing ... the air conditioning on the 1st floor has been down for approx. 1 month - the room was hot and humid ... ... staff at the check-out don't know how to operate the system - information printout instead of an invoice; charged in the wrong currency ... FRIENDLY BUT INCOMPETENT Sorry, but this is really poor service ... October 18, 2014
Rated 3.0 out of 5.0 by Good place to stay - don't eat there Best feature; Asda is in the carpark! Stayed here for a sporting event. Hotel was convenient and everything you would expect from a known brand EXCEPT; big mistake to eat there in the evening. We were a party of 16 and we arrived at 8pm so didn't want to go out and find food. Chose to eat in. 2 girls on duty did their best but were totally overwhelmed. Manning front desk, bar, waitressing us AND preparing the food just didn't work. Food took ages, some was burned, chips dried out, portions far, far too small and it all came out 1 at a time with a wait of at least 5 minutes between each person. Our first finished eating nearly an hour before our last got their food. And ll for normal restaurant prices! Some of us walked over to Asda after we had eaten to buy food to keep us going. October 16, 2014
Rated 2.0 out of 5.0 by whole exoerience The whole experience was the worst in all my visits to a holiday binn and I would not stay at this location again, the staff were not interested and this is why I did not bring to attention the problems I incurred October 8, 2014
Rated 4.0 out of 5.0 by Quite Surprised We were only staying one night and were expecting quite basic accommodation, but were quite surprised at the quality of the hotel, the room and the facilities available. The staff were friendly the breakfast adequate and the overall value for money very good. The hotel had free wifi, which is now important albeit the signal was not great and only basic browsing possible. Overall a good experience I would happily repeat in the future. October 7, 2014
Rated 5.0 out of 5.0 by good overnight stay and parking Good place to stay and park when flying from Norwich Airport. The taxi service was very good and on time. It was good value for money. October 1, 2014
Rated 2.0 out of 5.0 by Friendly service but bad smell We visited the Norwich express Holiday Inn last weekend. The reception/dinning/bar area is great and the staff were friendly and helpful however our room was poor in comparison. When we arrived the carpets were dirty/stained and there was an awful smell in the bathroom. We informed reception and they put something down the drains and when we returned from dinner it was much improved. However just as I was getting the children into bed we then found the toilet was blocked, not what I needed at bedtime after a days travelling! The reception staff were quick to come and unblock it, even at 20.30, but by morning the dreadful smell had returned and left us gagging when we entered the bathroom. Also the windows in the room don't appear to open so we couldn't open them to get some fresh air. We have stayed here before and came back as we had a positive experience last time, based on this experience we may well try somewhere else next time. September 19, 2014
Rated 4.0 out of 5.0 by EXCELLENT STAFF Whilst the maintenance and facilities left a little to be desired, the staff's efforts and attitude were absolutely excellent. Breakfast facilities were not sufficient to cope with a Sunday morning rush. Most disappointing of all - NO BACON in an ENGLISH hotel!!!! September 17, 2014
Rated 5.0 out of 5.0 by Excelent service I have stayed at the intercontinental Times Square and the service I received here was better. Everyone was great with special recognition for Tom at the front desk. Well done! September 9, 2014
Rated 3.0 out of 5.0 by Nice staff let down by hotel management The staffs were very niice, friendly and very helpful. The air con in the room was not working and the noise from the gym next door was very loud. Evening menu was very poor so had to drive into Norwich to eat. Breakfast was hardly anything available so had to stop at a Costa Coffee. Overall felt that the staffs were let down by the tools very poor value for money. September 8, 2014
Rated 2.0 out of 5.0 by No bath towels This hotel is clean but parking is difficult and on my first night there were no bath towels so small hand towels had to used after a shower! Breakfast was basic to say the least September 7, 2014
Rated 5.0 out of 5.0 by excellent stay excellent comfortable stay in a clean and tidy hotel. enjoyed our breakfast and was allowed to check in early as attending a family wedding September 4, 2014
Rated 3.0 out of 5.0 by A place to lay my head....thats all A hotel with a bed and basic breakfast buffet, no bacon. August 31, 2014
Rated 3.0 out of 5.0 by Okay Stay General stay was okay, staff training going on, everyone has to learn at some point. August 28, 2014
Rated 2.0 out of 5.0 by not one of the better holiday inn hotels The parking was awkward and we were not advised on check in the need to give our registration to avoid getting a fine. The room was tired the ceiling was peeling from what looked like a flood from the room above. The shower again was tired and needed replacing with poor water pressure I have stayed in many holiday inn hotels across the country and this is definitely not one of the better ones and hope its on the list for improvement August 22, 2014
Rated 5.0 out of 5.0 by service I found the reception staffvery helpful and willing to assist in any way when asked. I am a past employee of Holiday Inn at Crawley West Sussex, which is now a Crown Plaza, and I would always choose to stay at a Holiday Inn/Express whenever the need arises. August 21, 2014
Rated 2.0 out of 5.0 by Basic accomodation Front Desk reception very polite, and helpful, room was quite basic beds not very comfortable. Breakfast was pretty bad and not a very nice experience ended up waiting over 40mins to get hot food. Probably will not visit again. August 20, 2014
Rated 5.0 out of 5.0 by Good value and friendly staff I stayed here for a couple of days in August with my family and they put us in a disabled room so we had more space for the cot. The staff were always friendly and helpful and although its a no frills experience, it works and they charge a fair price for what you get. If you are a Virgin Health member you also have the club next door which is very handy. August 18, 2014
Rated 4.0 out of 5.0 by Good holiday Good hotel, nice and clean, although bathroom could of been cleaner, and breakfast had not alot of gluten free options! August 14, 2014
Rated 4.0 out of 5.0 by consistently good will certainly stay here again, always clean and the staff are helpful and friendly August 14, 2014
Rated 4.0 out of 5.0 by An average stay This was my second visit to this hotel, it is located on a complex with Asda (Walmart) Supermarket, Virgin Active Gym and a forlorn abandoned ice skating rink. Room was quite adequate but the carpet was looking a bit tired and the shower curtain would have been much better being replaced with a screen door. Breakfast was adequate if only it had been replenished faster and the milk dispenser had been working on the first day. Internet was acceptable, but annoying having to register each time accessed. Tip: just make up an email address!. My main gripe was the elevator button to the 2nd floor did not work and was not rectified during my stay. Otherwise an acceptable stay at this HIE. August 8, 2014
Rated 4.0 out of 5.0 by Very Good service This hotel was one your best. We are disappointed that we received a parking fine for the 28th/29th July, but Ben is going to sort it out August 7, 2014
Rated 5.0 out of 5.0 by great place for city break we recently stayed here on a saturdy night , the staff on reception were really friendly and helpful , sorted taxi out , got me bus fares ,explained about the hotel , and all without being prompted , the hotel is about 10 mins from centre a £6.50 taxi fare ( free phone in hotel ) the room and bathroom was spacious , bed comfy , the hotel was full , and some guests were noisy , but that is not a hotel problem , just inconsiderate people , the breakfast had a good variety , the eating area was clean and had fresh flowers on table ( nice touch ) and a free paper to read with your breakfast , shall stay here agin , very easy to reach from the main road , and the staff really made it for me . August 6, 2014
Rated 5.0 out of 5.0 by Attentive Staff My children love staying at your hotels and were not disappointed this time either! It was a fleeting visit but I was so grateful to your male staff member during the breakfast service as I left my handbag on the back of a chair and he put it aside and tracked me down a little while later to return it. The lady at checkout was also very kind, when I told her my youngest had thrown up in the bed and had to leave the sheets in a horrible condition, she just asked that he was ok now. August 6, 2014
Rated 4.0 out of 5.0 by Super staff Staff were as always extremely efficient and friendly. They always go the extra mile for guests. August 6, 2014
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