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Rated 3.8 out of 5 by 131 reviewers.
Rated 2.0 out of 5.0 by Friendly service but bad smell We visited the Norwich express Holiday Inn last weekend. The reception/dinning/bar area is great and the staff were friendly and helpful however our room was poor in comparison. When we arrived the carpets were dirty/stained and there was an awful smell in the bathroom. We informed reception and they put something down the drains and when we returned from dinner it was much improved. However just as I was getting the children into bed we then found the toilet was blocked, not what I needed at bedtime after a days travelling! The reception staff were quick to come and unblock it, even at 20.30, but by morning the dreadful smell had returned and left us gagging when we entered the bathroom. Also the windows in the room don't appear to open so we couldn't open them to get some fresh air. We have stayed here before and came back as we had a positive experience last time, based on this experience we may well try somewhere else next time. September 19, 2014
Rated 4.0 out of 5.0 by EXCELLENT STAFF Whilst the maintenance and facilities left a little to be desired, the staff's efforts and attitude were absolutely excellent. Breakfast facilities were not sufficient to cope with a Sunday morning rush. Most disappointing of all - NO BACON in an ENGLISH hotel!!!! September 17, 2014
Rated 5.0 out of 5.0 by Excelent service I have stayed at the intercontinental Times Square and the service I received here was better. Everyone was great with special recognition for Tom at the front desk. Well done! September 9, 2014
Rated 3.0 out of 5.0 by Nice staff let down by hotel management The staffs were very niice, friendly and very helpful. The air con in the room was not working and the noise from the gym next door was very loud. Evening menu was very poor so had to drive into Norwich to eat. Breakfast was hardly anything available so had to stop at a Costa Coffee. Overall felt that the staffs were let down by the tools very poor value for money. September 8, 2014
Rated 2.0 out of 5.0 by No bath towels This hotel is clean but parking is difficult and on my first night there were no bath towels so small hand towels had to used after a shower! Breakfast was basic to say the least September 7, 2014
Rated 5.0 out of 5.0 by excellent stay excellent comfortable stay in a clean and tidy hotel. enjoyed our breakfast and was allowed to check in early as attending a family wedding September 4, 2014
Rated 3.0 out of 5.0 by A place to lay my head....thats all A hotel with a bed and basic breakfast buffet, no bacon. August 31, 2014
Rated 3.0 out of 5.0 by Okay Stay General stay was okay, staff training going on, everyone has to learn at some point. August 28, 2014
Rated 2.0 out of 5.0 by not one of the better holiday inn hotels The parking was awkward and we were not advised on check in the need to give our registration to avoid getting a fine. The room was tired the ceiling was peeling from what looked like a flood from the room above. The shower again was tired and needed replacing with poor water pressure I have stayed in many holiday inn hotels across the country and this is definitely not one of the better ones and hope its on the list for improvement August 22, 2014
Rated 5.0 out of 5.0 by service I found the reception staffvery helpful and willing to assist in any way when asked. I am a past employee of Holiday Inn at Crawley West Sussex, which is now a Crown Plaza, and I would always choose to stay at a Holiday Inn/Express whenever the need arises. August 21, 2014
Rated 2.0 out of 5.0 by Basic accomodation Front Desk reception very polite, and helpful, room was quite basic beds not very comfortable. Breakfast was pretty bad and not a very nice experience ended up waiting over 40mins to get hot food. Probably will not visit again. August 20, 2014
Rated 5.0 out of 5.0 by Good value and friendly staff I stayed here for a couple of days in August with my family and they put us in a disabled room so we had more space for the cot. The staff were always friendly and helpful and although its a no frills experience, it works and they charge a fair price for what you get. If you are a Virgin Health member you also have the club next door which is very handy. August 18, 2014
Rated 4.0 out of 5.0 by Good holiday Good hotel, nice and clean, although bathroom could of been cleaner, and breakfast had not alot of gluten free options! August 14, 2014
Rated 4.0 out of 5.0 by consistently good will certainly stay here again, always clean and the staff are helpful and friendly August 14, 2014
Rated 4.0 out of 5.0 by An average stay This was my second visit to this hotel, it is located on a complex with Asda (Walmart) Supermarket, Virgin Active Gym and a forlorn abandoned ice skating rink. Room was quite adequate but the carpet was looking a bit tired and the shower curtain would have been much better being replaced with a screen door. Breakfast was adequate if only it had been replenished faster and the milk dispenser had been working on the first day. Internet was acceptable, but annoying having to register each time accessed. Tip: just make up an email address!. My main gripe was the elevator button to the 2nd floor did not work and was not rectified during my stay. Otherwise an acceptable stay at this HIE. August 8, 2014
Rated 4.0 out of 5.0 by Very Good service This hotel was one your best. We are disappointed that we received a parking fine for the 28th/29th July, but Ben is going to sort it out August 7, 2014
Rated 5.0 out of 5.0 by great place for city break we recently stayed here on a saturdy night , the staff on reception were really friendly and helpful , sorted taxi out , got me bus fares ,explained about the hotel , and all without being prompted , the hotel is about 10 mins from centre a £6.50 taxi fare ( free phone in hotel ) the room and bathroom was spacious , bed comfy , the hotel was full , and some guests were noisy , but that is not a hotel problem , just inconsiderate people , the breakfast had a good variety , the eating area was clean and had fresh flowers on table ( nice touch ) and a free paper to read with your breakfast , shall stay here agin , very easy to reach from the main road , and the staff really made it for me . August 6, 2014
Rated 5.0 out of 5.0 by Attentive Staff My children love staying at your hotels and were not disappointed this time either! It was a fleeting visit but I was so grateful to your male staff member during the breakfast service as I left my handbag on the back of a chair and he put it aside and tracked me down a little while later to return it. The lady at checkout was also very kind, when I told her my youngest had thrown up in the bed and had to leave the sheets in a horrible condition, she just asked that he was ok now. August 6, 2014
Rated 4.0 out of 5.0 by Super staff Staff were as always extremely efficient and friendly. They always go the extra mile for guests. August 6, 2014
Rated 1.0 out of 5.0 by Wasps We stayed at this hotel for the graduation of our son, both nights we has wasps in our room, in fact a total of 16 were killed.. Making our stay uncomfortable. July 30, 2014
Rated 3.0 out of 5.0 by No AirCon and cant open windows I spent one sleepless night in this hotel as the room was really hot and the AirCon had broken. What made it worse was non of the windows could be open. When i went to complain all they offered was an old fan which was rubbish. I wouldn't come back. However it was clean and the breakfast was reasonable. July 28, 2014
Rated 3.0 out of 5.0 by Average Hotel The Staff were very friendly and helpful. However the breakfast was poor and the Disabled accessible room was not good poor in terms of Wheelchair manoeuvrability especially the wet room. Overall, I would not recommend this hotel for disabled guests. July 28, 2014
Rated 2.0 out of 5.0 by Unpleasant stay I had stayed in this property previously and found it ok but my last 2 nights 15 and 16th july were rough. The room was so warm and air conditioner dysfunctional that I could not sleep at all the first night. I called and they kept resetting the ac but it did not improve. I suffered through out that night. The following night they gave me a portable ice block operating ac which made no difference that they had to move me in the middle of that night. The Ac in the room they moved me was not any better but I managed to sleep a bit, woke up in the morning unrefrshed and angry. To make matters worse the internet was not working. In the morning since no iron is provided in the rooms I went to ask for one only to be told there was none available and was told by the staff that one will be provided to me as soon as they could. Till I left for work 830am none was provided , I checked out and went to work with unironed clothes. This was a room I paid about £90 a night. It was traumatic . July 19, 2014
Rated 5.0 out of 5.0 by Our First Choice in Norwich When visiting Norwich we always stay at the Holiday Inn Express because we feel it is equal to much more expensive hotels. The reception area is very open and welcoming and the staff are outstandingly helpful. July 16, 2014
Rated 1.0 out of 5.0 by WAS UNHAPPY NO WINDOWS IN OUR ROOM TO OPEN FOR FRESH AIR IN THE HOTTEST WEATHER. AIR CON WORKED BUT IT WAS NOT WORTH THE PRICE. ROOM NOT UP TO STANDARD ALL ROUND. SHOWER WAS LOW ON PRESSURE AND I SPENT 1/2 AN HOUR JUST TO RINSE OFF. I WOULD NOT RECOMMEND. July 15, 2014
Rated 5.0 out of 5.0 by A very good stay. Great hotel with a very nice team. Very welcoming and helpful staff. I had a very good night's sleep. July 13, 2014
Rated 4.0 out of 5.0 by Wifi is poor Good hotel for overnight business stay and friendly staff but 5 hours throughout the evening and the poor internet speed meant I was unable to receive and read some important business emails that I needed to access. July 12, 2014
Rated 5.0 out of 5.0 by Relax and recover Another relaxing stay. Comfortable bed which gave a good nights rest in readiness for another busy day. Great service keep it up. July 11, 2014
Rated 5.0 out of 5.0 by Great service and a good night's sleep This is in a convenient location with ample parking. The staff is very attentive, the room clean and comfortable and the free internet was easy to access. July 3, 2014
Rated 3.0 out of 5.0 by OK Not as good as the other Holiday Inns In Norwich, poor breakfast they kept running out of food had to wait ages for it to be replaced then ran out so quickly because so many people were waiting, paid for parking but no places left so had to park in the Asda car park we were not happy. June 27, 2014
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