Rated 3.9 out of 5 by 74
Rated 5.0 out of 5.0 by Armiger Clean & Comfortable
Stayed for 2 nights on business, room very comfortable, most of the staff friendly (just 1 needed to smile). Breakfast plentiful with a great choice, but hash browns really don't hot hold very well, taste and texture of cardboard. All in all value for money and will stay again.
January 23, 2014
Rated 5.0 out of 5.0 by SIR BUCKY Comfortable and Good value
I rang the hotel to book the hotel 24 hours before my stay. A friendly and helpful staff member offered to send me a complimentary car to collect me from the train station some 10 minutes away. I arrived the following day at 11.30 pm the and the Reception staff were genuinely friendly and made me feel welcomed
The hotel looks nice and clean inside and my room was comfortable and met all my needs.Breakfast was complimentary and okay.
January 16, 2014
Rated 5.0 out of 5.0 by lorni56 Friendly Staff
I have just returned for a weekend with a disabled lady and we stayed in this hotel. The staff were very friendly and could not have done any more to help us. Room was very comfortable and even the sofa bed was comfortable. Would recommend this hotel every time.
January 15, 2014
Rated 4.0 out of 5.0 by Nynemout42 Nice Property
This is my second stay here. The staff is very attentive and friendly. The front desk clerk even remembered me from my last stay! Probably my silly American Accent! LOL Anyway, this is a very nice property with average sized rooms. Very clean. It's right next door to an ASDA (Wal Mart) so anything you need is right there! They desperately need more towel bars or hooks. After using the hook on the wall for our coats, there was only one place to hang a towel other than on a door or over the shower stall, etc. There is very little space to "set up camp" with clothing and the usual travel stuff as there is only a small shelf-like system in the "hallway" by the door. The bathroom has almost no counter space so it's tough for two people to co-habitate unless you pack back up for the other person to use the bathroom. Either way, it is a nice location and fairly quiet. The bar downstairs is fairly well stocked and comfortable. I'd stay here again and again!
January 14, 2014
Rated 5.0 out of 5.0 by JARS Excellent value for money
We booked several days ahead of our visit, and so got a very good discounted rate. The hotel was a bit tricky to find off the Ring Road, and the road layout is complicated with the supermarket and sports centre also on the same site. Reception area very smart and modern, with very friendly staff on reception. Our room was clean and bright, with plenty of room. I particularly like the coloured lighting in the bathroom.
The buffet breakfast was excellent- good choice, well presented, clean and tidy.
Would definitely stay here again if we are in the area.
January 5, 2014
Rated 3.0 out of 5.0 by Colvanabb Chinese torture
Stayed 1night owner Xmas period. We use this hotel a lot as it's near my sisters house, this time we had a really loud hum coming from somewhere by the door, 'twas a bit like Chinese torture as by 3 o clock in the morning it felt so loud. Couldn't sleep. Totally knackered by morning. No sleep. Reported it in the morning.
January 2, 2014
Rated 1.0 out of 5.0 by Gerry? family noise
We did not have a good nights sleep too much noise from a family with no respect for others staying in the hotel and noise insulation between room maybe a problem as well while they were staying in the next room I was in room 208.
December 30, 2013
Rated 4.0 out of 5.0 by footballfan66 Good Value for Money
I got a fantastic rate and was greeted by friendly and well-prepared staff. They acknowledged me as an IHG member straight away and offered me my benefits. The room was clean and tidy but the water pressure for the shower wasn't great and the toilet seat was wobbly. Parking was free and so was the breakfast and in-room wi-fi, so those were excellent value. Opposite the hotel is a massive superstore and 24-hour burger bar. Access to these isn't great as you have to walk on the road but probably isn't down to the hotel. There is a pub just round the corner too. If you're on a budget, take a look at these rates.
December 26, 2013
Rated 3.0 out of 5.0 by Babby20 Don't eat here
The room and bed was fine, the breakfast was good but the evening meal was terrible! Make sure you eat before you get here!
December 23, 2013
Rated 4.0 out of 5.0 by Giffs66 Definitely Recommend
Having now stayed several times I would have no hesitation in recommending this Hotel.
The staff are courteous,friendly and helpful. Rooms are clean with everything you should need.
Food is good and the location is ideal for Norwich.
November 4, 2013
Rated 3.0 out of 5.0 by Alisxxx Disappointed
We were returning to this Holiday Inn Express after a previous excellent visit. However, this time things were not great. The toilet was blocked and almost overflowed everytime we flushed. The television alarm clock had been set for "04.30 Daily" but of course we were unaware that there was an alarm on the tv so were rudely awoken in the middle of the night. We were given a bit of money off but if this had been a Premier Inn we would have had a full refund!
November 3, 2013
Rated 4.0 out of 5.0 by HelenJ52 Value for money
First time I have stayed in a Holiday Inn, very impresssed with the staff, cleanliness, facilities etc.
Enjoyed the breakfast - also the evening meal in the restaurant. I will definately stay here again!
November 2, 2013
Rated 3.0 out of 5.0 by Monty11 Good VFM but......
I am a repeat customer so I guess that says a lot. The ups are the free wifi and breakfast which was fine with both hot and cold choices. Public areas are spacious, contemporary and airy. Rooms are larger than you would normally expect in a budget hotel and fitted out to the current norm.
The downside for us was that the room smelt slightly musty. This could be a localised issue and may well be fixed by now as we reported it. But I have knocked the rating back a star as a result.
Overall provided good value for money for a weekend stay.
November 2, 2013
Rated 3.0 out of 5.0 by PETERTRAVELLER NOT THE BEST
The first door card didn't work.
My evening meal took a long time to serve, it was a very small overpriced portion. No spoon given with cutlery and had to get up and fetch my own,
No table checks to see if food was OK, very poor service.
Room had a stained and lumpy carpet, looekd liek someone ahd a poor attempt to clean it.
Also woken by reception at 4am asking if I had ordered a Pizza, and then questioend me agai when I said no! Tey ahd the name of the person who ahd ordered and neevr bothered cross checking name and room numebr in the register.
November 1, 2013
Rated 4.0 out of 5.0 by MrsMU Convenient and comfortable
We use this hotel a lot. It's in a convenient area, easy to get into the centre of Norwich and the University. The staff are always really friendly and helpful. We like the consistency of HIEs, and this is well up to standard.
October 30, 2013
Rated 5.0 out of 5.0 by bj15 Apart from the Fire Alarm at 5am Great Hotel
Very good and helpful staff. Food good, apart for the fire alarm at 5 am a great stay and very good Hotel will use again when in the area.
October 28, 2013
Rated 4.0 out of 5.0 by arpone Emergency controls
During my stay at 0500hrs there was a fire alarm. I used the fire exit closest to my room (129) and was taken to the assembly point at the back of the hotel. I have two concerns:
1. The exit stairs were poorly lit. There was a light at the door but it did not illuminate the stairs sufficiently. A mother carrying a baby had trouble using them. In an emergency, speed is of the essence.
2. About 12 persons waited at the assembly point for some 20 minutes (in the cold but fortunately the dry) before taking the decision to all walk around to the front of the hotel. On seeing the fire engine depart we entered the hotel/ At no time was there a member of staff seen.
Because the alarm had stopped and the fire engine had departed, it was felt that it would be OK to go back to our rooms but there was no direction from a member of staff at all.
This has not put me off from staying at a Holiday Inn Express but i think there a lessons that can be learnt for future alarms.
October 27, 2013
Rated 2.0 out of 5.0 by Aviationtraveller General Facility
The location was terrible and the battle to find parking slots wasted ten minutes on arrival. Highly likely to incur damage to your car when left in this location.
Food was terrible in the bar, had to send first meal back. Beef in ale pie was worse than microwave in a petrol station. Second meal was a curry and that was just hot rather than having a decent flavour.
Room was fair if not a little run down compared to the average Holiday Inn Express. The room was not easy to sleep in as there was a a constant noise from rainwater outside the windows.
Not what I would expect from a Holiday Inn facility and I would never stay at that location again.
October 26, 2013
Rated 2.0 out of 5.0 by IanET Poor experience
The first room we were offered obviously had a problem as it had a dehumidifier and a de-odorisor running and should not have been offered for use. It wasn't nice and embarrassing to have to go back down and ask for another room.
We were given another room where the toilet smelt horribly of urine that I traced to the inside of the toilet cover. I had to set to and clean it myself with wipes as my wife would have demanded we find somewhere else if she had found it first.
Not a pleasant experience overall and has drastically lowered our previous favourable opinion of Holiday Inn Express.
October 19, 2013
Rated 3.0 out of 5.0 by Richard1972 Noisy Sail Roof
Hotel is a typical HIE, rooms etc exactly what you would expect, though staff are more helpful than in most and it seems even cleaner and fresher than most of the rest of the chain. Things seemed good, so I settled in for a night's sleep, unfortunately there was heavy rain and I was in one of the rooms beside the sail over the Virgin Active. When it rains this acts as a drum and is very noisy. Other than that an excellent stay
October 14, 2013
Rated 4.0 out of 5.0 by superman59 Very comfortable bed and great hotel service
very impressed with the helpful staff. The hotel staff couldn`t do enough to help.
Enjoyed the breakfast, ample choice.
The hotel and rooms were very clean, except my bedroom carpet was raised and it looked like it wanted a clean.
I would stay there again, as it was easy to find and there was ample parking.
October 10, 2013
Rated 3.0 out of 5.0 by Doug1946 my stay
was very disappointed with this hotel being a four star hotel we had a twin room which only had one bedside table the shower was very weak in power the breakfast was not that special so we will not be staying at that hotel again also we could turn the air conditioning off we could not open the window to let in fresh air
my daughter lives in reading and we very often stay in the holiday inn express at winnersh that is also a four star
on the two comparisons you should be a three star and reading a five star
October 10, 2013
Rated 4.0 out of 5.0 by SteveCFC V.Good all round
Very good from start to finish, easy to book, easy to deal with.
Arranged shuttle it wasn't available a cab at no charge was sent to pick us up.
The staff on reception were superb went out of their way to help and got us back into town for the Football.
I have seen mixed reviews about the breakfast I thought it was excellent (it's a Holiday Inn Express not a long stay beach side all inclusive# plenty of choice and lots of it.
Would recommend and would stay again #if Norwich stay up)
October 10, 2013
Rated 4.0 out of 5.0 by Noiseman Service is the key to this hotel
The employee on duty on the night of arrival was, according to his badge, named Tom. This employee should be used as an example of how an employee should behave. We felt he cared about us and our stay and went beyond what we have experienced at other hotels to make our stay special. This helped to overcome minor facility issues but not the lack of viewable TV!
September 25, 2013
Rated 3.0 out of 5.0 by CHM1979 Not great
Breakfast was poor, if you want a hot meal for breakfast go elsewhere. TV wasn't working in the room, phoned reception and wasn't offered an alternative like a paper in the morning or free wifi to watch catch up TV. Unhelpful!
September 22, 2013
Rated 4.0 out of 5.0 by robstu Good service
A very welcoming and efficiently run hotel. Clean and comfortable with polite, friendly and knowledgeble staff.
September 11, 2013
Rated 5.0 out of 5.0 by Fr33b1rd Comforting standard
We got a good deal for a family of 4. Situated on the edge of Norwich, we could get in and out visting the places around Norwich very easily. Being a business hotel, it was comforting to get what we expected.
The only downside was parking, which once we got our head around, was a non-issue.
September 6, 2013
Rated 3.0 out of 5.0 by philsdad Good service
We got a good deal on this hotel and can't fault the cleanliness but it was obviously an ageing hotel. Breakfast room was very small and short staffed so lack of crockery etc. The drainage system needs an overhaul. The weather was bad during the night and this seemed to have an effect on the drains which were obviously backing up resulting in awful noises from the bathroom all night. The guttering was also not up to scratch which meant a constant drip outside the window. Therefore we didn't get much sleep. Parking is also inadequate unless you use the overspill from the supermarket. As I say we got a good deal but I won't be staying at this hotel again.
August 29, 2013
Rated 5.0 out of 5.0 by gg1lollypop great hotel
4th time there and loved my stay and would go back again
August 23, 2013
Rated 5.0 out of 5.0 by PeterandJackie Norwich Weekend
Nicely located hotel on the edge of town. Norwich easily accessible on the 28 bus which runs every 20 minutes.
Nice comfortable Holiday Inn Express with friendly staff, standard breakfast. But the bonus is this Express provides a bar food service in the evening which is very reasonably priced.
Thanks for a nice relaxing weekend.
August 21, 2013