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Rated 3.8 out of 5 by 123 reviewers.
Rated 1.0 out of 5.0 by A Horrible Experience Air Con Do not recommend this hotel to anyone. It was a horrible experience as we didnt have any Air conditioning in the room for the entire night. We were given room in a smoking area inspite of not requesting. The upkeep of the hotel room was very depressing. June 3, 2014
Rated 5.0 out of 5.0 by Another relaxing stay As I use this hotel at least 3 times a week I always find it a relaxing enjoyable stay. I get a good nights rest and a good breakfast. The staff always make me feel very welcome. They are very friendly as well as being totally professional. As I could go to any hotel in the area I keep using this one as it is like a second home. May 31, 2014
Rated 4.0 out of 5.0 by All round very good Just back after a five night stay and got to say very happy with everything as a 65yr old and my first time staying in hotel by myself felt very safe which was a worry for me as i am usually with family,the staff were very helpful and friendly with anything i needed,would definitely recommend.Thank You. May 5, 2014
Rated 4.0 out of 5.0 by Rooms need updating! I stayed for one night whilst taking a night out in Norwich. The hotel is on the outer ring road near to Asda. It is £10 in a taxi from the railway station. There is nothing much nearby (pubs/restaurants). At reception, the guy was friendly, welcoming and polite. We had a double room (they still do smoking rooms) which I found unusual. The room had definitely seen better days, the carpet was very worn and marked and the bed was very soft....not to my liking, although it was clean. There was a double sofa bed so I guess the room could sleep 4. Breakfast was ok, typical HI Express. On reflection, if you can book earlier enough and get a good price then stay there. If not just stay at the Holiday Inn near to the railway station, much better rooms, cleaner and better location. May 1, 2014
Rated 4.0 out of 5.0 by Good service The only problem was that I phoned to make the reservation, but the phone rang for ages and no one answered. I therefore had to make an online booking. But I feel that it should be possible to make book by phone, especially when travelling, as not everyone has a suitable device for making an online reservation. April 28, 2014
Rated 4.0 out of 5.0 by weekend in norfolk room to usual standard ,comfortable and clean the breakfast very good ,two down side to hotel 1 car-parking is very hard to find a peak time due gym and ice ring on site. 2 if you get a room at rear the gym start playing music from around 8;00am in morning which if you like a lazy start will wake you . overall the hotel is very useable if need abase in this area April 23, 2014
Rated 5.0 out of 5.0 by A good nights sleep I can guarantee in receiving a good nights sleep and top quality service from all the staff. April 4, 2014
Rated 5.0 out of 5.0 by Comfortable bed great service Excellent breakfast with unlimited sausages,toast,scrambled eggs, butter, marmalade and three television screens. Service was excellent and the waitresses cleared away the tables and we're constantly cleaning the other tables.Everyone was smiling and friendly and didn't make any fuss when I arrived on the wrong day especially the desk clerk March 9, 2014
Rated 4.0 out of 5.0 by Fantastic Staff I made our reservation via the Central Reservation system when it would have been easier to contact the Hotel directly. I went to visit the hotel the day before we checked in to ensure everything was ok and was pleasantly surprised by how helpful the staff (especially Tom) was in helping me with my dietary requirements (I am a coeliac) Check in was good (once the receptionist stopped serving at the Bar and came back to reception) and the room was a good size with excellent facilities and very clean. In fact the only negative of the two night stay was the fact that on both mornings we were woken by very loud bass noise from a class at the next door gym. This was before 9am on both the Friday and Saturday morning!! We were not advised of this and would have liked a good lie in!!! March 8, 2014
Rated 2.0 out of 5.0 by Compare the Inn's Standards. We visit Norwich, our previous home location, on numerous times a year and search for value each time. Your pricing included breakfast, which for me, cereal and fruit is enough, but for my wife the FOUR choices of cooked was far from adequate, enticing, nor monotonous. We were 'disturbed' on the Saturday with loud noise ALL night. It started at 2100hrs when we arrived back, and our complaint was put off with the promise that 'they' were leaving soon. Unfortunately they returned in the early morning and were louder, more aggressive and unstoppable, even with the Police there? Yes we received the nights fee, but as a retired Norfolk Officer, I am disgusted with the lack of positive action. As for YOUR so called security, the Police should only have to attend whilst you BOOTED OUT those responsible, and the Police ensure no Breach of the Peace. Our peace was disturbed all night, something that money cannot replace. We will continue to seek value when we visit Norwich again, but not at yours. March 8, 2014
Rated 5.0 out of 5.0 by Lovely staff, great value hotel. Clean, comfortable room with a nice hot shower. Plenty of pillows on the bed, room was warm and had everything we needed. Staff were very polite and friendly, and seemed keen to ensure we were happy with our room. Breakfast was lovely and my only criticism is that the breakfast area was a bit too small for the amount of guests trying to get their food. I will definitely book again, fantastic value for money and exceeded my expectations! Many thanks. March 7, 2014
Rated 5.0 out of 5.0 by Great Staff We stayed for one night at this hotel. The staff are helpful and pleasant. The room was very clean, nice bathroom and lots of space. My husband left a book behind. It was sent to us quickly and only the postage was charged. For the price you can't beat this hotel. March 7, 2014
Rated 5.0 out of 5.0 by Great service Good room, helpful staff and very good breakfast, very enjoyable stay February 27, 2014
Rated 5.0 out of 5.0 by Brilliant friendly staff I use this hotel twice a week and on every visit I find the staff are brilliant. Very friendly and helpful considerate and always have a smile. The rooms are always of I high standard. February 24, 2014
Rated 4.0 out of 5.0 by Clean, convenient hotel with friendly staff Checking-in was quick and easy. The room clean and fresh and the breakfast had a fairly good selection of options to start the day. February 21, 2014
Rated 4.0 out of 5.0 by fantastic reception The staff at reception could not have been more helpful, nice chap called Mike. Breakfast, although included was a disappointment. A real lack of choice, no healthy choice and cooked items looked rather dried up. Rooms nice and spacious and well maintained. Sports complex next door and bus stop within walking distance. February 12, 2014
Rated 4.0 out of 5.0 by Does the job. Our second stay, it was the best value of the four Holiday Inns in Norwich for the night. The staff were very knowledgable, acknowledging me as an IHG member. Our room was basic but served it's purpose. The view was of a flat roof but we didn't go for this! The carpet was a bit scruffy and torn but for the money, it's being too picky. Liked the mini-bar next to reception which we used. A free limited cooked breakfast was available (no bacon or fried eggs) as were cereals and other options. This appears to be a Holiday Inn Express thing. The Whiffler pub, two McDonalds, Asda and a sports complex are easily accessible, so that is handy. February 12, 2014
Rated 5.0 out of 5.0 by Very enjoyable My husband & I only stayed one night but found the place lovely & clean. Very welcoming at reception & more than happy with our room. The breakfast was very nice with plenty to choose from. The only thing that could be done is more tea,coffee & milk in the rooms. Apart from that we will be staying again. January 30, 2014
Rated 5.0 out of 5.0 by excellent value Fantastic value for money. Spotless comfortable bedroom very good breakfast. Looking forward to my next stay. January 29, 2014
Rated 5.0 out of 5.0 by Clean & Comfortable Stayed for 2 nights on business, room very comfortable, most of the staff friendly (just 1 needed to smile). Breakfast plentiful with a great choice, but hash browns really don't hot hold very well, taste and texture of cardboard. All in all value for money and will stay again. January 23, 2014
Rated 5.0 out of 5.0 by Comfortable and Good value I rang the hotel to book the hotel 24 hours before my stay. A friendly and helpful staff member offered to send me a complimentary car to collect me from the train station some 10 minutes away. I arrived the following day at 11.30 pm the and the Reception staff were genuinely friendly and made me feel welcomed The hotel looks nice and clean inside and my room was comfortable and met all my needs.Breakfast was complimentary and okay. January 16, 2014
Rated 5.0 out of 5.0 by Friendly Staff I have just returned for a weekend with a disabled lady and we stayed in this hotel. The staff were very friendly and could not have done any more to help us. Room was very comfortable and even the sofa bed was comfortable. Would recommend this hotel every time. January 15, 2014
Rated 4.0 out of 5.0 by Nice Property This is my second stay here. The staff is very attentive and friendly. The front desk clerk even remembered me from my last stay! Probably my silly American Accent! LOL Anyway, this is a very nice property with average sized rooms. Very clean. It's right next door to an ASDA (Wal Mart) so anything you need is right there! They desperately need more towel bars or hooks. After using the hook on the wall for our coats, there was only one place to hang a towel other than on a door or over the shower stall, etc. There is very little space to "set up camp" with clothing and the usual travel stuff as there is only a small shelf-like system in the "hallway" by the door. The bathroom has almost no counter space so it's tough for two people to co-habitate unless you pack back up for the other person to use the bathroom. Either way, it is a nice location and fairly quiet. The bar downstairs is fairly well stocked and comfortable. I'd stay here again and again! January 14, 2014
Rated 5.0 out of 5.0 by Excellent value for money We booked several days ahead of our visit, and so got a very good discounted rate. The hotel was a bit tricky to find off the Ring Road, and the road layout is complicated with the supermarket and sports centre also on the same site. Reception area very smart and modern, with very friendly staff on reception. Our room was clean and bright, with plenty of room. I particularly like the coloured lighting in the bathroom. The buffet breakfast was excellent- good choice, well presented, clean and tidy. Would definitely stay here again if we are in the area. January 5, 2014
Rated 3.0 out of 5.0 by Chinese torture Stayed 1night owner Xmas period. We use this hotel a lot as it's near my sisters house, this time we had a really loud hum coming from somewhere by the door, 'twas a bit like Chinese torture as by 3 o clock in the morning it felt so loud. Couldn't sleep. Totally knackered by morning. No sleep. Reported it in the morning. January 2, 2014
Rated 1.0 out of 5.0 by family noise We did not have a good nights sleep too much noise from a family with no respect for others staying in the hotel and noise insulation between room maybe a problem as well while they were staying in the next room I was in room 208. December 30, 2013
Rated 4.0 out of 5.0 by Good Value for Money I got a fantastic rate and was greeted by friendly and well-prepared staff. They acknowledged me as an IHG member straight away and offered me my benefits. The room was clean and tidy but the water pressure for the shower wasn't great and the toilet seat was wobbly. Parking was free and so was the breakfast and in-room wi-fi, so those were excellent value. Opposite the hotel is a massive superstore and 24-hour burger bar. Access to these isn't great as you have to walk on the road but probably isn't down to the hotel. There is a pub just round the corner too. If you're on a budget, take a look at these rates. December 26, 2013
Rated 3.0 out of 5.0 by Don't eat here The room and bed was fine, the breakfast was good but the evening meal was terrible! Make sure you eat before you get here! December 23, 2013
Rated 4.0 out of 5.0 by Definitely Recommend Having now stayed several times I would have no hesitation in recommending this Hotel. The staff are courteous,friendly and helpful. Rooms are clean with everything you should need. Food is good and the location is ideal for Norwich. November 4, 2013
Rated 3.0 out of 5.0 by Disappointed We were returning to this Holiday Inn Express after a previous excellent visit. However, this time things were not great. The toilet was blocked and almost overflowed everytime we flushed. The television alarm clock had been set for "04.30 Daily" but of course we were unaware that there was an alarm on the tv so were rudely awoken in the middle of the night. We were given a bit of money off but if this had been a Premier Inn we would have had a full refund! November 3, 2013
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