Rated 3.8 out of 5 by 129
Rated 5.0 out of 5.0 by rosco81 Great staff, nice room
Great first impression upon checking in. Chap on the front desk in the evenings was genuinely excellent throughout our stay. Room was clean and comfortable. Bathroom facilities were again clean and up to date. Bed was a touch on the soft side for my taste but still slept fairly well throughout. Great location having the use of the Virgin active health club next door as well as an ASDA supermarket opposite. Really nothing to complain about and would definitely stay again when in Norwich on business.
October 19, 2014
Rated 1.0 out of 5.0 by OutAndAbout No airconditioning / poor invoicing
... the air conditioning on the 1st floor has been down for approx. 1 month - the room was hot and humid ...
... staff at the check-out don't know how to operate the system - information printout instead of an invoice; charged in the wrong currency ... FRIENDLY BUT INCOMPETENT
Sorry, but this is really poor service ...
October 18, 2014
Rated 3.0 out of 5.0 by Team22 Good place to stay - don't eat there
Best feature; Asda is in the carpark!
Stayed here for a sporting event. Hotel was convenient and everything you would expect from a known brand EXCEPT; big mistake to eat there in the evening. We were a party of 16 and we arrived at 8pm so didn't want to go out and find food. Chose to eat in. 2 girls on duty did their best but were totally overwhelmed. Manning front desk, bar, waitressing us AND preparing the food just didn't work. Food took ages, some was burned, chips dried out, portions far, far too small and it all came out 1 at a time with a wait of at least 5 minutes between each person. Our first finished eating nearly an hour before our last got their food. And ll for normal restaurant prices!
Some of us walked over to Asda after we had eaten to buy food to keep us going.
October 16, 2014