Rated 3.6 out of 5 by 171
Rated 1.0 out of 5.0 by richie24 Very poor hotel
This hotel is a very tired hotel that is in desperate need of modification. The staff are rude, I waited to check in at reception for approx 10minutes whilst the staff were having a laugh in the office. The hotel carpets are exceptionally dirty and worn, you had to wipe your feet on the way out of the hotel, and there was some dirty smells in the hotel corridors, all in all pleased to check out and will not stay there again.
August 10, 2014
Rated 1.0 out of 5.0 by GordonGlasgow Horrid
This is the worst Holiday Inn property I have every stayed in, dirty, run down and power cut which stopped phone, water and elevator.
Due to power cut arrived late for breakfast it was a disaster area, staff uninterested and rude.
It is a party hotel with lots of damage throughout, avoid. Holiday Inn take you name off this property.
August 6, 2014
Rated 5.0 out of 5.0 by Bobbsee Great location for City access
Great overnight stay here. Room very comfy, and pillows spot on. Very friendly staff at all stages of the stay. I would definately stay here in the future.
August 4, 2014
Rated 1.0 out of 5.0 by Christine 57 Nottingham Experience
I have stayed in many Holiday Inn Express Hotels and always found them to be good value for money. However, I recently stayed in the Nottingham Hotel as I was attending a family party. I was really disappointed with the room as it looked over the top of a building which everyone could look in so therefore had to keep curtains closed, it also had air conditioning on during the night as windows did not open. Unable to sleep then there was banging on the door at 9am from the cleaner asking to get in. We had a late night due to party and was not impressed to be woken up!!
I mentioned at reception when leaving about my complaints and the receptionist did offer to get the manager. Her attitude was did not know why cleaner was banging on door and as far as the room being overlooked just said that is how it is. No sorry or offer of any discount next visit. I go to Nottingham regularly but will not in the future be using HOLIDAY EXPRESS!!!!!
August 1, 2014
Rated 3.0 out of 5.0 by CraigMcK Could do with a paint job!
The hotel is seriously showing signs of age. The stairwell and carpet area's... well lets just say I was glad I had shoes on!
The security lock on the floor I was on was missing and while that may have been a maintenance issue, I was there for 4 days and it was like that for the complete stay.
It's not that I won't stay again, but will certainly be looking at other options
July 29, 2014
Rated 4.0 out of 5.0 by CharlieTangoBBQ Very convenient - perfect one night stop
Right in the centre of Nottingham but still quiet enough for a good night's sleep. Good twin room with 2 decent beds. Plenty of room and all usual amenities you would expect for price. I would recommend this hotel if you need to stay over in Nottingham for business or leisure.
July 29, 2014
Rated 5.0 out of 5.0 by Songbird123 Great Nights Rest
I am a disabled person and I have a motorised Scooter. The staff at Chapel Bar Holiday Inn Express were really friendly and helpful and I enjoyed my stay overnight so much that I have booked to stay there again in a few weeks. I always stay with Holiday Inn when I'm travelling and would recommend it to everyone.
July 28, 2014
Rated 5.0 out of 5.0 Value and great service
Spent a week in a family room and I must say it was a good experience. The staff were very friendly and went out of their way to accommodate my food intolerances by providing all I needed at breakfast, and the breakfast staff were extremely pleasant, hard working and jovial.
The hotel was clean and well kept and with air conditioning throughout the heatwave of our stay, that made a big difference to our comfort. The foldable bed was uncomfortable, but they soon supplied a replacement mattress that made a big difference.
All in all a plesant stay....thank you.
July 27, 2014
Rated 4.0 out of 5.0 by NasBird Pleasant
My recent stay at Holiday Inn Express Nottingham was very much up to my standard. I bought two rooms for myself and fiancé and his friend. With free breakfast we were unaware of what was to be expected there, but as the hotel was in the city centre and very close to shops and places of interest it was a win.
The free breakfast was very nice with a hot and cold section. The hot section does need more items however, the cold section was wonderful.
The room was cleaned daily and upon arrival it was very inviting. The air conditioning was a bonus with the hot weather.
Adequate sized room for two people but would not recommend for three.
Will gladly stay again soon.
July 24, 2014
Rated 3.0 out of 5.0 by Sianjade7 Chaotic at breakfast
Reception staff very friendly and helpful and the room was clean and comfortable although a bit on the small size. Breakfast choice was poor though and absolutely manic. Constantly waiting for hot food to be replenished and there were just not enough seats. People were standing about with trays not knowing what to do. It appeared staff were rushed off their feet and unable to answer queries. Abysmal really and not what I usually see when I stay at the holiday inn.
July 23, 2014
Rated 2.0 out of 5.0 by Tazman123456 Not tidy
Rooms need to be cleaned better and stains removed from carpets
July 22, 2014
Rated 4.0 out of 5.0 by invisibleman Good location - poor breakfast
Nice hotel in good location in Nottingham. Check in was easy, but had to do it again the next day as my rooms were booked on different reservations and had to get my key changed. (no big deal but why?)
Hotel was very busy, probably full and not enough tables at breakfast which I found to be poor quality. Because they were busy, items were missing and not replaced quick enough for demand. Clearing tables was also a challenge because of the number of customers.
Did not bother with breakfast on the second day.
Room was good, but double bed small. Clean, but no drawers only open plan wardrobes.
OK for one or two nights.
July 15, 2014
Rated 5.0 out of 5.0 by Would-stay-again Great Stay !
Went to see Daryl Hall and John Oates at the Royal Albert Hall and stayed at this hotel for the night as its very close so was ideal .
Location is superb as its in the city centre local to the train station and shops .
Had everything in the room , bed was comfortable and room spotless . Very impressed with the service , breakfast was great !
Will definately stay here again in the future as price was very good also .
July 10, 2014
Rated 5.0 out of 5.0 by Stephen987654 Only 1 small (almost irrelevant complaint)
You know - I was very surprised with this hotel. I assumed there would be hen and stag parties here and there was and combined with city centre noise I thought it would be quite noisy - hardly heard anything at all except a couple of door slams.
There was stag/hen do's actually on the floor I was on but the good noise insulation in the hotel helped massively.
Breakfast great, location great, staff great - no problems at all service and location wise.
So the one small complaint i have. If you want a twin room (i.e. two single beds) these are all on smoking floors. 3 of 4 rooms we couldn't tell anybody had been smoking in it - the other one really had a bad stale smoke odour to it. Not very pleasant at all. You don't actually get a choice between smoking and non-smoking which is a little annoying.
But that is it!
July 10, 2014
Rated 4.0 out of 5.0 by yorkshirelass57 Ideal base for visiting Nottingham
We have used this hotel before and find it ideal for visiting Nottingham. Although on a main road roundabout it was not in the least bit noisy. It is close to lots of restaurants, bars and the shopping area. It is only about a 10 minute walk to the Castle and within walking distance of the Arena.
July 8, 2014
Rated 2.0 out of 5.0 by bigalf10 great service but not comfortable bed
not what I was expecting for what I paid .if you have a bad back or like a good quiet night sleep don't come here very uncomfortable flat pillows traffic noise and I was on floor 4 .if you like your bacon in a morning well you wont get none here . me I don't think ill be coming again iv had better bed
July 6, 2014
Rated 4.0 out of 5.0 by Omniscient1 In the middle of town
A good Express, staff are friendly and helpful. Parking is convenient (but 3rd party) to the hotel. The room I stayed in was bigger than I expected but it was at the end of a corridor. Even though its in the middle of town it was still quiet (I was on 4th floor).
June 30, 2014
Rated 2.0 out of 5.0 by Helen* Good room but kept awake until 2am by noisy drunk guests
Hotel is in a good location. Staff friendly. Room as you would expect, good facilities and clean. Good variety for breakfast. Only downside was noisy drunk guests who were shouting and swearing and banging on a door to one of the rooms. This went on from 11pm till 2am. Totally unacceptable.
June 29, 2014
Rated 1.0 out of 5.0 Poor customer service
room 339 should be avoided at all costs, smells of urine. management not concerned and offered very poor customer service. I will never stay at this holiday inn again. the feedback from my colleagues staying at the same time was also very poor. Holiday inn need to urgently look at this venue.
June 23, 2014
Rated 4.0 out of 5.0 by hegab Nice location
nice location and good breakfast need the darkness of the room to be increased and pillows to be n more good quality
June 21, 2014
Rated 4.0 out of 5.0 by Brigitte43 Conveniently placed for town, clean, modern rooms
Overall a lovely stay. Rooms modern and clean.
More staff needed on reception but all very friendly.
Would definitely stay again.
June 21, 2014
Rated 5.0 out of 5.0 by ****01 Previous guest returning AGAIN!!!
I reported a couple of minor defects which require attention, in room 121
Not at all sure if person on desk was interested or not in doing anything about rectification.
Chair in room which is the same as used in restaurant could be replaced by more relaxing comfortable item.
June 16, 2014
Rated 3.0 out of 5.0 by marlborough20 welcoming staff but poor quality rooms
Staff at this hotel were very friendly and helpful however the bed was unbelievably uncomfortable and there was a lot of noise from adjoining rooms. However there was no traffic noise which was surprising given the location. Breakfast was OK but a bit chaotic with no visible staff to clear trays or replenish the buffet. Value for money if you just need somewhere central for the night and aren't too fussy.
June 14, 2014
Rated 5.0 out of 5.0 by mannix great hotel and location
great nights sleep lovely clean hotel with friendly staff nice breakfast would recommend
June 12, 2014
Rated 1.0 out of 5.0 by Simon642541 Terrible Reception Service and Felt Unsafe
After ringing the Reception for 20 minutes to ask for an iron, we had an emergency and needed help. We rang the emergency phone number and later found out that this goes through to the same phone.
After 30 minutes we rushed downstairs to find that no one was on Reception and instead were all serving breakfast in the kitchen.
To top it off we were told "You rang at the wrong time". Just what you DONT want to hear if you have an emergency. I expect we won't be taking our children to any of these hotels in future, as god forbid if something serious happened, I'm not sure they'd have our safety at the forefront of their mind.
It's a real shame as the room and value was adequate. The service terrible.
June 10, 2014
Rated 1.0 out of 5.0 by my name My review
bad quality in rooms and corridor, poor internet quality ans staff not nice
June 9, 2014
Rated 1.0 out of 5.0 by Paul T Never again
Totally made a mess of my bill, charged incorrectly, charged for no show even though I stayed that night in hotel. Clueless horrendous experience. Avoid at all costs
June 7, 2014
Rated 2.0 out of 5.0 by Cons The bed was broken, stains in the wall, poor welcome, no parking facility.
The hotel welcome was not friendly, the impression was yobbish - "if you break anything you'll pay". I find that to be very rude especially as I was there with my family, and only to find out that most of the facilities in the rooms where not working.
June 6, 2014
Rated 4.0 out of 5.0 by Katieb1985 Not bad for the price
You basically get what you pay for... Room was cleaned to an ok standard although there were a few strange stains... Beds made up perfectly and room was spacious enough. Breakfast didn't have a huge choice but for the price you pay for the night it is fairly good value. Staff were helpful and provided us with a bottle opener :) Overall would recommend if you're only going to be spending one or two nights in Notiingham and not spend much time in the room.
May 31, 2014
Rated 1.0 out of 5.0 by cbib Disappointing
Arrived at 1am with a very early start planned, to find the sofa bed not made up and no extra bedding. Room was booked for 3 adults. Returned to reception to request extra bedding, stressing we had 4 hours sleep at best in line. Bedding turned up about 45 mins later, by which time we'd given up and we're trying to make the best of a bad lot, do we were then woken up again. Room and bathroom (shower only, no bath) very shabby.
Redeeming features were the cheery staff and being able to grab some breakfast earlier than the advertised 7am opening.
Doubt we would use this hotel.
May 27, 2014